LEADING CHANGE: 5 WAYS TO TRANSFORM YOUR ORGANISATION’S CULTURE www.ennovateconsulCng.ie …..… and build a bridge between a leader and their staff
Oct 21, 2014
LEADING CHANGE: 5 WAYS TO TRANSFORM YOUR ORGANISATION’S CULTURE
www.ennovateconsulCng.ie
…..… and build a bridge between a leader and their staff
A Single Page View describes where are you today, why you need to change, what are you trying to achieve and how do you make it happen.
Create a Single Page View TransformaCon PracCce 1:
When you are in the middle of a transformaCon, everything seems complicated. The Single Page View wil l keep the programme on the right track.
Don’t rush this stage, do engage your senior team in developing the Single Page View.
Coach and Mentor your staff
Coaching and mentoring in an organisation is about developing listening skills and building reflective practices that give people the opportunity to think differently about their work and what it means to them.
TransformaCon PracCce 2:
Coach and Mentor your staff
Connect the change to what a person values to avoid blockages and eliminate resistance.
• You will only get people to accept change if they have a genuine opCon to reject it
• The way to get them to accept change is to ensure that it aligns with what they value / care about.
TransformaCon PracCce 2:
• What leaders care most about only connect with 20% of their workforce.
IniCate a conversaCon with each member of the team and discuss what excites them about the work they do and what they care about.
Move to acCon
Despite the level of training people g e t i n d e v e l o p i n g t h e i r professional disciplines, people seldom get the opportunity to learn to be better at driving effective actions.
TransformaCon PracCce 3:
Move to acCon
Give the individual a choice to reject or accept the request. This choice generates a deeper passion and energy when an individual agrees to the request.
AcCon PracCce gives individuals the power to say ‘no’ to a change, reframing the relaConships between managers and their team.
Use of direct and simple language.
TransformaCon PracCce 3:
It starts by a leader making a request to an individual.
The principles of commitment management underpin the acCon pracCces.
Create a Learning Culture
Learning practices are team-based learning meetings where a a team coach or manager facilitates a discussion with their team that creates new insights.
TransformaCon PracCce 4:
Create a Learning Culture
• Create an environment where the manager or leader promotes discussion in a non-‐judgmental way
Sharing insights produces valuable shared learning. Learning pracCces created in a trusted environment generate the opportunity for individuals to learn for each other and try new things.
• When a team engages in collecCve learning, it creates a social pressure for others to parCcipate
How? A learning team pracCce becomes part of their standard way of working when the majority of team members commit to engage in an open and honest dialogue
• Encourage team members to tell stories of a parCcular task or event
TransformaCon PracCce 4:
Measure & Tracking
Very quickly leaders can tell if they’re going to hit their numbers or if they are heading into tough territory. There are only a handful of measures that actually a s s e s s b u s i n e s s performance.
TransformaCon PracCce 5:
Measure & Tracking
Promote a culture where asking for help is seen as a strength, not a weakness
Do not tolerate blame or individuals that are deflecCng their responsibiliCes
The opinions that staff and customers have about the effecCveness of the operaCon are both valuable and measurable. These should be tracked alongside harder financial measure.
Reward honourable failed abempts as promotes learning and demonstrates humility and care
TransformaCon PracCce 5:
What should you measure? Rigorously measure the commitments individuals are making and hold them accountable
To Conclude
• Only way to succeed: make sure your people own the process.
• Your organisation can change through introducing new learning practices and new ways of working.
• 5 Practices of Transformation is a systematic way to build new capability and ensure your transformation delivers
Follow this 5 practices and you will succeed in delivering a sustainable change
5 PracCces of TransformaCon
• The slides are a summary overview of a more comprehensive document on how to deliver transformaConal change
• The thinking is based upon the lessons learnt from dozens of transformaCons over a 10 year period, leading to the development of the 5 pracCces of transformaCon
• The authors are Ian Duncan and Cormac Murphy • Further reading: www.ennovateconsulCng.ie
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Copyright© 2013 Ennovate All Rights Reserved.
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