Leadership Webinar Wisdom: Six Critical Elements for Engagement and Learning

Webinars pose a challenge to the basic adult learning principle of involving

the learner in experience-based activities that have immediate relevance to

work.

“Soft” skills or professional development skills webinars are harder to

design than technical training webinars as designers must creatively turn

instructor-led classroom activities into activities that grab the participants

through cyberspace.

Leadership Webinar Wisdom: Six Critical Elements for Engagement and Learning

No doubt you’ve heard the basics of building effective webinars:

use colorful graphics and animation, keep bullet point lists to a minimum

and include lots of interactivity.


But Here Are Six Critical Elements That

We’ve Found Valuable For Leadership

Training Webinars:

1. Grab Attention First!

Do something interactive with your participants within the first two minutes.

Yes, a brief introduction is needed and establishing the credibility of the

facilitator is important, but all webinars start that way. Experienced webinar

participants (and that’s probably most of your employees) become immune

to webinar introductions and continue to multi-task until grabbed.



So grab them first! You’re setting the expectation that when your facilitator

said in his/her introduction, “this will be an interactive webinar,” he or she

really meant it.



Grabbing participants at the start also puts them “on notice” that they may

not be able to multi-task or answer those e-mails during this webinar… this

webinar may be very different… and hey! possibly fun and interesting, too!

We start our webinars with an interactive brain teaser that has relevance to

the topic. This sets up a nice transition to your first learning objective.


2. Find Out Who They Are

Webinars we’ve attended go to great lengths to make sure that participants

know who the facilitator is… his or her credentials, experience and

expertise. How many webinars have you attended that asked who you are? If

possible, follow your introduction with a quick survey and poll your audience.



Experienced facilitators leading instructor-led programs always find out

“who’s the audience?” and tailor the course to the participants’ role, level of

experience or business function. Your webinar facilitator needs the same

information to make the content relevant.



A standard slide in our webinar deck is “Who Is Out There?” and sets up a

poll with varying descriptions of possible participants. Not only have you

given the facilitator the opportunity to know “who is out there” and tailor

his/her comments and questions to those participating, you’ve also told the

participants that they’re important to this webinar… it’s about them and the

learning will be tailored accordingly.


3. Two Voices… and Both with Energy

Unfortunately, in many webinars, the facilitator’s voice starts to sound like

“wah, wah, wah” after 20 or 30 minutes. You’re changing your colorful

graphics frequently and keeping it visually interesting… think about making it

equally aurally interesting. Your facilitator should keep great energy in his/her

voice, using lots of inflection and emphasis on important words and phrases.

(It’s also OK to laugh on occasion.



And here’s the secret weapon: use your web administrator or technical

support person! We’ve had the great fortune of working with a web

administrator who has a great speaking voice and we use him throughout our

webinars. He reads the polling questions, summarizes and broadcasts the

results, reads the questions that enter the chat room and even role plays

situations with the facilitator to model a concept.



This is especially useful with soft skills training… modeling how a manager

might handle a difficult employee, dissatisfied client or stressed manager.

Encourage a conversational style between the facilitator and web

administrator throughout the webinar. They don’t have to be “Click and

Clack” or Jon Stewart and Stephen Colbert, but a humorous exchange

between the two adds levity and humanity to the webinar.


4. The Power of the Pause

Your great facilitators who are experienced classroom trainers will need to

learn a few new tricks and break some old habits when delivering a webinar.

Energetic classroom facilitators are wonderful at being able to bring up the

next slide in their presentation deck at just the right moment. This takes even

more practice with a webinar – the facilitator will want to completely finish

each thought with the screen that the participants are viewing and pause as

the next screen appears, rather than talk through the transitions.



Remember that no matter what the facilitator is saying, when the next

screen or graphic or bullet point appears on the webinar screen, that is what

your participants are reading. It takes practice to stay in synch with what

your participants are seeing.



Another important pause that takes discipline is after you’ve asked the

participants to use the chat room to respond or asked for any questions. Be

assertive with the pause – and wait. It takes time for participants to

formulate, then type, their questions and responses. Unlike the classroom,

where you can look out at blank faces or raised hands, you must get

comfortable with silence when delivering webinars. Remember, silence on a

webinar indicates to participants that it’s time for them to do something!


5. Practice Does Not Make Perfect.

Perfect Practice Makes Perfect.

There’s no getting around it… webinars involve technology and technology

(the Internet, your computer, your webinar administrator’s computer, the

webinar platform system you are using, your firewall, even your power) can

have its good days and its bad days.




We have made it a policy to have a technical run-through not 30 minutes

before the webinar, but the day before the webinar. Beyond the technology

check this provides, the rehearsal also allows your facilitator and webinar

administrator to “choreograph” their interactions, set-up the polls and how

the polling results will be broadcast, when the facilitator will stop for

questions, practice of any role-plays, etc.




Often, the rehearsal takes longer than the actual webinar – so allot sufficient

time for a thorough run-through – but it pays off when the webinar flows

seamlessly and the facilitator and web administer present the material like

skilled professionals.




The rehearsal doesn’t eliminate the need to sign-on 30 minutes prior to the

actual webinar – you’ll still want to do your sound check and have “all

systems go” when your participants start to sign on. Be aware they may sign-

on 5 or 10 minutes before the webinar, so have all of your private

conversations finished by the time the first participant appears.


6. Watch. Watch. Watch.

This is one final piece of wisdom we’d like to share. If you belong to learning

and development or industry-specific professional groups, you will receive

offers to attend free webinars. Even if these are marketing webinars selling a

product or service, sign-on and watch as many as you can.


6. Watch. Watch. Watch.

Though many will turn out to be “death by PowerPoint,” you may stumble

upon some that are highly creative and give you wonderful new ideas for

delivering information interactively. The world of virtual learning is growing

rapidly and you can tap into a world of creativity every day.


If you’re looking to get better at Webinars,

communication, or leadership in general

Infopro Learning offers leadership and

Organizational Development for

Communication.

http://www.infoprolearning.com/communication/

Also, read my article on Presentation Skills,

for how to have a great learning experience

with presentation training.

http://www.infoprolearning.com/blog/presentation-skills-how-to-have-a-great-learning-experience/

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Leadership Webinar Wisdom: Six Critical Elements for

Engagement and Learning

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One of the world’s leading providers of learning and training solutions.

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Leadership Webinar Wisdom: Six Critical Elements for Engagement and Learning

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