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LEADERSHIP TRAININGVolunteers as Leaders
NFPA Leadership ConferenceNFPA Leadership Conference
September 18-19, 2004September 18-19, 2004
Minneapolis, Minnesota Minneapolis, Minnesota
Debra Hindin-KingDebra Hindin-King
NFPA Region II Director NFPA Region II Director
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LEADERSHIP TRAININGVolunteers as Leaders
DEFINE VISION
ExperienceExperience
KnowledgeKnowledge
ImaginationImagination
Ability to create a planAbility to create a plan
Ability to create a teamAbility to create a team
Based on realityBased on reality
Harness realityHarness reality
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FAILURES OF A VISION
TOO LIMITED
SUPERCEDED BY COMPETITOR
TOO BIG AND UNACHIEVABLE
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WHY VOLUNTEER ?
INSTINCTUAL GOODNESS
RELIGIOUS OR MORAL CONVICTION
PERSONAL NEED OR BELIEF
GAIN RESPECT FROM PEERS
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WHY VOLUNTEER?
WAY FOR THE LONELY TO FILL TIME
PEOPLE WHO LACK SELF ESTEEM MAY
FEEL BETTER
EXPAND CIRCLE OF ACQUAINTANCES
BOTTOM UP vs. TOP DOWN
MANAGEMENT
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WHY PEOPLE DON’T WANT TO VOLUNTEER?
LACK OF TIME
WASTED TIME
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RESPONSIBILITY OF LEADER
INSPIRATION TO FOLLOWERS
ACCEPT RESPONSIBILITY
PROCURE ACCOUNTABILITY
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GREAT LEADERSHIP SKILLS
WELL INFORMED
SMART THINKER
BE VOCAL/GOOD LISTENER
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GREAT LEADERSHIP SKILLS
DETERMINED/PERSUASIVE
PRUDENT/ASSERTIVE
CONSISTENT/RELIABLE
DEPENDABLE/ACCEPT RESP0NSIBILITY
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GREAT LEADERSHIP SKILLS
ELICIT COOPERATION
CHEERFUL/COURAGEOUS
HONEST
RESOURCEFUL
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MEASURING LEADERSHIP SKILLS
EMBRACE RESPONSIBILITY
ELICIT COOPERATION FROM OTHERS
PLACE NEEDS OF OTHER ABOVE YOUR
OWN
ADHERE TO DEADLINES
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MISTAKES EVERY LEADER MAKES
REPEATS THE SAME MISTAKE
INFLEXIBLE
TRYING TO BE WHAT YOU ARE NOT
BEING A COMMANDER
FAILING TO LISTEN
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MISTAKES EVERY LEADER MAKES
GETTING CAUGHT UP IN GLORY
EXPECTING IT TO LAST FOREVER
HOARDING SKILLS OR INFORMATION
TAKING YOURSELF TOO SERIOUSLY
MISSING THE GRAY AREAS
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MOTIVATING LEADERS
WORTHWHILE JOBS
RECOGNITION
INSTILL SELF CONFIDENCE
TRAINING
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CREATING SUCESSFUL VOLUNTEERS
Recruit people immediately
Orientation
Accomplishment
Delivering the paycheck
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Training for Volunteer Leaders
Presentation and speaking skills
Facilitation skills
Negotiation skills
Delegation skills
Membership and fundraising skills
Planning skills
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Benefits of Delegation of Tasks
Releases time for management
Relieves pressure
Develops future leaders
Increases results
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Why Don’t People DelegateWork won’t get
done
Deadlines missed
Completed/not needed
Work won’t be done correctly
Work won’t get done the way the leader perceives it needs to be done
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Volunteer’s Paycheck
Thank you card
Telephone call
Volunteer recognition in organization
publication
Recognition in employer newsletter
Public recognition
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Value of Committees
Varied opinions and viewpoints
Share workload
Sense of ownership
Training for future leaders
Collective decision
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Disadvantage of Committees
Takes time to get things done
Structure invites conflict
Risks taken more than individual
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Characteristics for Committee ChairpersonAccessibleFlexibleFriendlyGoal oriented Sense of humorVisionarySuccessful
CommunicationDelegationFacilitationListeningPlanningSpeaking Time ManagementWriting
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Difficult Personalities and Effective Management
Sherman Tank
The-Think-They-Know-It-All
The Back Stabber
The Complainer
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Scenario #1
One person continues to dominate meeting
No input from other meeting members
Solution:
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Scenario #2
Committee member not participating
Silent opinions Solution:
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Scenario #3
Argumentative and defensive
Emotionally charged
Solution:
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Scenario #4
Personality conflict Discussion bogged down to personalities
Solution:
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Scenario #5
People come unprepared to meeting
Meeting not well run
Solution:
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Scenario #6
No decisions made Ineffective committee
Solution:
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Charitable Organization’s Failure
People lead busy lives
People not well organized
Don’t know how to use volunteers
Lack of effective outreach
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Volunteers as LeadersThe 3R’s
Recognition
Respect
Retention
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Keys to Successful Leadership
Vision = overreaching idea or doable dream
Mission = statement summarizing goals that when accomplished fulfills the vision
Goal = intermediate step that responds to current situation that when taken with other goals, accomplishes the mission
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Resources
Leadership for Dummies by Marshall Leob and Stephen Kindel (1999)
Principle-Centered Leadership by Stephen R. Covey (1991)
The Gift of Leadership by Mark Levin, CAE (1999)