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LEADERSHIPLEADERSHIP
Pay Attention, Pay Attention, Improve & GuideImprove & Guide
Presented by:Keith L’Esperance, SPHR/MSAS-HR
Risk Manager/Training OfficerCity of Rapid City, [email protected]
Adapted from Walk The Talk “Listen Up, Leader”
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LEADERLEADERHmm. What exactly Hmm. What exactly
does that mean?does that mean?
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LEADERLEADERDictionary defines it as a Dictionary defines it as a “short length of material “short length of material
for attaching the end of a for attaching the end of a fishing line to a lure or a fishing line to a lure or a
hook”hook”
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LEADERLEADERWhat one word comes What one word comes to mind when you hear to mind when you hear
the term LEADER?the term LEADER?
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LEADERLEADERHow many “leaders” do How many “leaders” do
we have in this room?we have in this room?
Right here – Right now?Right here – Right now?
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Ever Wonder What Motivates
Employees?
TAKE THE TEST
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The #1 most important issue –
Appreciation
Let’s have some fun & see how that works . . . . . . . . .
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CHARACTERMATTERS!!!
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The Character Continuum
Without integrity, you can never develop trust……
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The Character Continuum
Without trust, you can never develop people…
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The Character Continuum
Without developing people, you can never maintain a
following….
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The Character Continuum
Without followers, you have no one to lead!!!!
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CHARACTER MATTERS!!
IT ALL BEGINS WITH INTEGRITY
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CHARACTER MATTERS!!
I would like to ask you a very important question.
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CHARACTER MATTERS!!
When is a lie small enough that it doesn’t
matter?
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Keep Your Promises
Keep the promises you make & your employees
will trust you.
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Speak out for what you think is important
No one can read your mind. Tell your employees how you feel & why. They can’t guess.
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Err on the side of fairness
You have to make tough decisions – it’s what you get paid to do. Always try your
best to be fair.
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Do what you say you are going to do
No should be no & yes should be yes. ALWAYS!
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YOUR CHARACTER
MATTERS!! IT’S WHO YOU ARE!!
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EVERYTHINGYOU DO COUNTS!!!!!
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When you became a manager, everything you do became
exaggerated. You ARE under a magnifying glass. You need to
lead without excuses.
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All are watching everything that you doYou are always leading. You can’t
never lead. Employees pay attention—even when you think
they’re not.
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Everything you do counts
There are no “time-outs” with leadership. Every single thing you say
& do says volumes. Yes, it does count!!
So Make It Count!!
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Employees have expectations of you . . .
1) Hire really good people. This is one of the most important things you can do.
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Employees have expectations of you . . .
2) Let go of the people who are not contributing. The Equity
Theory . . . . .
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Employees have expectations of you . . .
3) Treat your employees with respect – on & off the job. ALWAYS!!
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EMPLOYEES WANT TOKNOW WHERE YOU’RE
HEADED!!!!
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Have you ever gone somewhere feeling almost
blindfolded & did not have a clue what was going on?
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Share Your Vision!!
Your employees know what the overall vision is. Do they know
yours? Fill them in & let them help you make a plan. They’re amazing when they’re all on the same page.
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Tell your employees how they’re doing!!
Just because you don’t always get told how you’re doing, the buck stops somewhere. Let it be with you. Tell
‘em!!!
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Show your employees that you care!!
Remember the employee survey? Money, promotions, interesting work weren’t #1. Being appreciated is!!!
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Tell them how the team is doing & how they fit into
the big picture!!
If they don’t know how you’re keeping score, they’ll never feel they’re contributing to the whole.
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WHAT YOU REWARDGETS DONE!!!
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We’re not sure what we should do!!
If you change the rules & don’t tell anyone, how do you expect your
employees to meet the expectations?
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We don’t know how to do it!!Training. Why does it seem to be
pushed down the priority list? Teach what you want done, give ‘em the tools & they WILL get it done. I
promise you that much.
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Your reward system is not aligned with team goals!!
Reward for doing a good job—deal with less desirable performance consistently & fairly. Just don’t punish star performers by
giving them the workload & letting the mediocres be, well, mediocre.
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Sometimes YOU present employees with obstacles!!
Unnecessary meetings, ignoring or deferring requests for help, being
inaccessible – all these & more can derail your best intentions &
objectives.
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PRAISEAn interesting concept
Let’s experiment & see how that concept works . . . . . . . . . . . . . . . .
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DON’T BE AFRAID TO
MAKE CHANGES!!!
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A wise person once said……
“The only constant is change.”
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Motivate away from complacency
Comfort zones can be a tremendous enemy & rob your group of its
potential. It’s hard to then adjust to changes that occur.
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Make changes when things are going well rather than in times of
trouble
The Paradox of Change – “The best time to do it is when it seems the least
necessary.”
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Make changes when things are going well……
Accepting change improves in direct proportion to:
the amount of trust you have earned…..
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Make changes when things are going well……
Accepting change improves in direct proportion to:
how much input your employees have in the strategy . . . . .
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Make changes when things are going well……
Accepting change improves in direct proportion to:
how much they understand about the change……..
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Make changes when things are going well……
Accepting change improves in direct proportion to:
. . . . . . the timing.
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Positive or negative – we follow your lead
Whatever attitude you display, YOU influence the outcomes
by your lead.
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Positive or negative – we follow your lead
“The longer a problem festers, the more energy & emotion
it takes to solve.”
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TAKE A STAND!!
“The opposite of Courage is Conformity. Conformity
means not having the guts to make decisions that will make
us successful.”
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Have the Courage . . . .
to accept responsibility!!
Nothing happens when you look to place blame or find excuses. Blame is looking backward.
Responsibility is looking forward.
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Have the Courage . . . . to seek the truth!!
You need to search for the truth & the facts to make your
decisions & not rely on rumor, innuendo, tradition & false
perceptions.
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Have the Courage . . . . to take risks!!
That includes both you & your employees. Failures do lead
to successes. Just ask Thomas Edison the next time
you see him.
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Have the Courage . . . .
to stand up for what’s right!!
This is one of the toughest choices you have to make as a manager & as a person. Anyone can do things right. Not everyone does
the right thing.
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Have the Courage . . . . to reject cynics!!
The world is full of cynics. Are you one of them or do you look them in the eye & say “Not on
my watch?”
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Have the Courage . . . .
to give us freedom to be successful!!
Give us the tools, the trust & the guidance to accomplish objectives & learn from mistakes. Just ask those who took the risks & failed & won &
failed & won & failed & won
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Have the Courage . . . .to persevere!!
When faced with adversity, if you’re right, stand your ground. Don’t give up your vision or your employees.
You’ll know when you might have to – the vision – not the employees. It
takes courage to persevere.
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Have the Courage . . . .to accept responsibility for
your role!!
You have the power to communicate up & down the line, help find solutions, create a successful
atmosphere. You ARE the role model & your leadership is
ALWAYS needed.
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WE WANT TO WORK FOR THE
BEST
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YOU need to be the very best!
You need to commit to learning & creating a learning
environment. Old proverb says “Information is….
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Take the time to learn – now more than ever!
Continue to grow & learn yourself. If you quit seeking knowledge, you send the message of mediocrity. You’re here for the conference to
learn, aren’t you????
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Give us tools to learn, too – books, videos,
tapes, seminars!
Creating a learning environment is only limited by your
imagination.
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Teach us how to lead. Reward us & we will
hunger to learn more!
Give your team the tools & then let us grow with it. You want to be that positive influence that helped us succeed because
someday…….
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Finally, enjoy your job & have balance in your
life!
Optimism breeds optimism. Everyone wants to succeed – just not at any price. Be that
positive role model the everyone admires.
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Leaders must decide on what matters in life
before they can live a life that matters.
Jim Kouzes and Barry Posner “A Leader’s Legacy”
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The Marble Theory
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A closing thought……
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The Cornerstone Principles of Leadership