Leadership excellence

TEAM LEADERSHIP MANAGEMENT

ONE WAY GOAL TO ALL

Think of a game like Hockey where two team meets and Strategies the entire game and where in no goal post or goal keeperWhat would you call the game,///////!!!!!!!!!!///////????????????????If there is a single goal post and both the goal keepers are there and Who ever stops the goal of the opponent is safe and If there is a goal who is held for the productivity .Team Leaders are not born they are tuned.

PlanWhat to do?How to do it?

DoDo what wasplanned

CheckDid things happenaccording to plan?

ActHow to improvenext time?

Deming Cycle

Guidelines in the workshop

To follow a system Ask questions where ever you please, no internal discussion please Don’t run the document before completion There are certain hidden treasures which need to be understood open

up This is specially devised documentation A pre work sheet is given one question from each which will be

answered Write Name and organization all requisites in capital Mobile in silent and vibration mode Break needed show red card Questions any show yellow card Don’t divert subject Work as a team and know each other Small world we will be meeting each other in some point of our life Any need for help please feel free

PART - ILeadership VariablesThe leadership equationLeadership qualities Characteristics of followerssituational factors

Part IIPower of visionImportance of visionMotive to leadOrganizational Climate

Part IIIThe importance of EthicsLeadership EthicsRole of valuesEthics at workLeadership AuthorityThe Quality Imperative

Part IVLeadership PrinciplesEffective LeadershipHuman Relation shipTeam conceptsHuman BehaviorArt of Persuasion The Diversity Challenge

Part -I

Leadership VariablesThere are three types of variablesSome leaders are teachers committed to

being rule breakers and value creatorsSome are heroes devoted to great

causesSome are rulers motivated principally to

dominate others and exercises power

Types of leaders and History

Teachers Hero RulerAquinas Columbus AlexanderAristotle Curie Charlemagne Augustine da vinci Elizabeth I Buddha Darwin Frederick IIConfucius Edison Genghis KhanJesus Einstein HitlerLao-izu Ford Isabella ILuther Gaileo Julius CaesarMarx Guter berg Louis XIVMoses Hippocrates Mao Tse-tungMohammed Michael Angelo NapoleonPlato Pasteur salaclinRumi Shakespeare WashingtonSocrates Watt yonitomo

How many Leaders are there?

There is a changing perception of who can be a leader today.

As secretary of labor Robert Reich says “ Every one has a leader inside” No longer

is leadership viewed as a combination of charisma and expertise possessed only by a few people at the top of an organizational pyramid. Today is viewed as a challenge and responsibility of every individual with potential to make a difference

Exercise :!Personalizing Leadership

1.what are your leadership skills ?Describe each pertinent learning area Personal experience:--------------------------------------------------------------------------------------------Examples or models--------------------------------------------------------------------------------------------------Book and school:--------------------------------------------------------------------------------------------------------Do you posses the qualities people want a leader? Support your responseIntegrity ( Honesty) – resulting in trust----------------------------------------------------------------------------------------------------------------------------------------------------------Job knowledge- resulting in confidence--------------------------------------------------------------------------------------------------------------------------------------------------------------People building skills-resulting in motivation and team work---------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Caring Leadership

There are two aspects of caring Leadership

First commitment to the task Secondly concern for peopleFor a leader It is one time Endeavour the

goal may be a tangible product , such as the creation of a business, or it may be an idea or a cause. In any case the leader’s commitment becomes contagious, igniting the emotions of all who are present.

A Valued case

Jan Carlzon former chairman and CEO ofScandinavian Airlines “ In my experience I

havelearned there are two great motivators in lifeone is fear the other is love. You can managepeople with fear but if you do it will diminishboth them and you The path to success begins in the heart”.

Caring Leadership

If you don’t truly care about people , you should get out of leadership ; it will save a lot of people a lot of trouble and may be even a heart attack Look to the poem of Threads

ThreadsSometime you just connect, like that no big thing may be, but something beyond the usual business stuff, It comes and goes quickly so you have to pay attention . A change in the eyes when you ask about the family,a pain flickering behind the statistics about a boy and a girl in the school or about seeing the every other Sunday.An older guy talks about his bride, a little affection after 25 years. The hot-eyed achiever laughs before you want him to.And it goes to the last….Listen In every office you hear the threads of love and joy and fear and guilt, the cries for celebration and reassurance, and some how you know that connecting those threads is what you are supposed to do and business takes care of itself.

Leadership Variables

1. Leadership equation 2.Leadership Qualities 3.Characteristics of followers 4. Situational Factors Learning Points What are the variables to determine leadership effectiveness? Do you possess the 10 qualities that distinguish a leader? How susceptible are you to leadership influence? What is your level

of impersonal trust? In which situations are you likely to lead? What is your natural kind

of intelligence?

Leadership equation

Leadership Trait Theory : It is the assumption of distinctive physical and Psychological characteristics account for leadership effectiveness

1. Need for achievement- seeking responsibility , working hard to succeed.. 2. Intelligence- using good judgment: having good reasoning and thinking

capacity 3. Decisiveness – making difficult decisions without undue hesitation 4. Self- confidence- having a positive self –image as a capable and

effective person 5. Initiative – being a self starter, getting jobs done with minimal

supervision 6. Supervisory ability- getting jobs done through others

Rate your self as a leader( effective leadership by circling a number from 1 to 10 1 is low and 10 is high)

1. Need for achievement

2. Intelligence

3.Decisiveness

4 self confidence

10 2 3 4 5 6 7 8 9 10

0 1 2 3 4 5 6 7 8 9 10

0 1 2 3 4 5 6 7 8 9 10

0 1 2 3 5 6 7 8 10

4 9

Rate your self as a leader -II( effective leadership by circling a number from 1 to 10 1 is low and 10 is high)

5. Initiative

6. Supervisory Ability

Scoring and Interpretation: Add al the circled numbers to find the overall trait score:………….High Individual Trait Score overall Trait Score Evaluation 9-10 54-60 Outstanding 7-8 42-53 Very Good 5-6 30-41 GoodLow 4 and below 6-29 Needs

Improvement

110 2 3 4 5 6 7 8 9 10

0 1 2 3 4 5 6 7 8 9 10

Leadership Behavior theoryKurt Lewin et al found the three phase leadership stylesautocratic, democratic and laissez-faireAutocratic- Tight controlled group activities and decision made by the leader.Democratic – is group participation and majority rule.Laissez-faire – very low levels of any kind of activity by the leader.

A. Initiating structure of a leader1. Try out your own new ideas in the work group2. Encourage the slow-working people in the group to work harder.3.Emphasize meeting deadlines4.Meet with the group at regularly scheduled times.5.See to it people in the group are working up to capacity

B. Showing Consideration1. Be helpful to the people in the work group2. Treat all the people in the group as your equal3. Be willing to make changes4. Back up people under you do.5. Do little things to make it pleasant to be a member of the group.

Models of leadershipHIGH

LOW HIGHInitiating Structure

Em

plo

yee C

ente

red

High Consideration( Employee-Centered) and

Low-structure ( job –centered )

High Structure ( Job-Centered) and

Low-structure ( job –centered )

Low Consideration( Employee-Centered) and

Low-structure ( job –centered )

High Structure ( Job-Centered) and Low-Consideration Employee centered

Exercise II As a leader in the workplace , what values would you promote?

What actions would you take to demonstrate and reinforce those values? List workplace values in column 1 list leadership actions that support the values in the column 2.

Workplace Values Leadership Actions

Discussion Question:What are the implications of your values and actions? Consider their influence

on the quality of work and the quality of work life in your Organization . What happens if values and actions are in consistent or out of alignment ?

Ten commandments of success

1. Hard work – The best investment one can make 2. Knowledge- share learn and de learn the knowledge. 3.Have Initiative- Deepen your thoughts and process 4.Love your work- you will find pleasure in mastering 5.Be Exact- make you precise 6. Have the spirit of Conquest- This helps in overcoming

difficulties 7.Cultivate Personality- It is like fragrance to a flower 8.Help and share with others- The real test of greatness 9.Be Democratic- value others so you would have

success 10. Do your best- Do your best and you will have

everything

Lean Production:10 commandments of improvements1. Abandon fixed ideas

2.Think of ways to make it possible

3. No excuses needed

4.Go for the simple solution, not the perfect one.

5.Correct mistakes right away

6.use your wits , not your wallet

7. Problems are opportunities

8.Repeat “why”? Five times

9.seek ideas from many people

10. There is no end to improvement

We have covered Leadership Variables ( 3 types of

variables)The leadership equation ( effectiveness, distinguish influence and impersonal trust)Leadership qualities (Achievement, Intelligence, self –confidence, Initiative and self starter Characteristics of followers (Kurt Lewin et al theory)situational factors ( 10 commandments of success and improvement)

Answer to the questionDiscussionSuccess comes before ImprovementImprovement comes after success

We go to the next !!!!!!

Part- II

Power of visionImportance of visionMotive to leadOrganizational Climate

Power of visionPlans that fulfill aspiration

Microsoft’s entry into the Internet. Few people remember that Microsoft Was a no-show in the early days of the web. Web companies like AOL and Netscape were very influential , while Microsoft was criticized publicly in business journals for not participating in the development of the information superhighway, Within matter of weeks Microsoft was involved. Within Matter of months the company’s presence was so dominant that competitors' started to cry unfair competition. How did it happen? Some say because of Bill Gate’s Personnel vision for the company was clearly and compellingly shared with company employeesSomehow gates turned the huge Microsoft battleship 90 degrees.

Have leaders influenced you?

Think of leaders who have inspired and motivated you to do your best.

“ I have a dream” This kind of vision is important for any human

organisation and it is certainly a useful tool for operational , management and culture team leaders.

There should be clarity of direction and values. The vision must be concise enough to be focusing but broad enough to allow the creative autonomy necessary to accomplish it.

Importance of Vision

Nested Vision Shared visionNested vision – is like a bird who have

nested its egg and breeded and the infant bird looks around to learn things and uses intelligence to creativity.

Shared vision- Your vision is shared and accomplished to others and giving a thought process to focus.

Why Vision?

Think of Arjuna who could only see the fish eyes and not the entire fish, Krishna could have diverted him to look at palace, or to the gurus who have taught him skills .

Think of Dr. A.P.J.Abdul Kalam his vision to make the first India’s space shuttle and how he had vision of a team.

A Joint vision Process Example

In one of the large, progressive organisation , company representatives were commissioned by culture team leaders to jointly create a company wide vision for empowerment.

The representative included people from manufacturing and distribution units, non manufacturing units, the union and management.

Vision Process

After some discussion they wrote a company wide vision What the vision of empowerment was:1. To feel the sense of urgency and all employees will see to serve the

customer and to be the best in the world in every one of our plants and businesses.

2.Employees will be provided with all the information to understand their business( Customers, suppliers and products) and to focus on our competitors as the common adversary.

3. All employees will be trained , most flexible, productive and secure in their areas of employment

4. All employees will be trained and empowered to make operational decisions across a very broad range of tasks for which they and their work groups will be responsible.

5. Every unit will develop and implement a plan continuously design or de design their operation to ensure that they have identity and not as competition beater.

6. Employees share the success and financial prosperity of the business.

Importance of Vision

Do what is right Get results Do it togetherDo you think this will work, It is also why they

work. Many a time the hurdles will come from internal or by some external ways such as

“ Hey , wait a minute, what we are doing now is what is cheap, or easy but not what is right” or Hold it.

This affects the team

Use operating GuidelinesWhat are operating guidelines 1. Agreement with the group interaction that are supported by all

the team members.2. Positive norms for team effectiveness.3. Openness and transparency4. Understand the team members behavior5. Think of continuous improvement.6. Don’t point out mistakes as you are also a part of the team 7. Try to solve not make problem8. No Questions , give suggestions and not be a rulers9. Use to term accept or not accepted10. Don’t use agreed and dis agreed as they are resistance words11. The body language and tone has to be passive because you in

team and now you have not to play a leader.

We have already mentioned that team leaders believe that most people will do what is right.

Therefore they focus most of their time and attention on how to provide people with the appropriate resources, experiences and information needed to do the job successfully rather than on how to influence opinions. They enable people to be successful. They assume that most problems are the results of a lack of resources rather than the desire to subvert the operations.

Team leaders also understand that motivation is internally generated. They realize that while they need to allow people to be productive, they cannot, make the productive so a term facilitator is used

A facilitator is one who motive to lead

He who makes the team member comfortable with the participative process, it may take the form of requesting more through proposals that require a significant breath and depth of organizational understanding.

He /she should teach process and that will help them solve problems and make decision themselves. Instead of giving them solution or decision to implement.

Organisational Climate

Exercise:1Step1: Each of you should complete and

score the following Organisational climate questionaire. Each should think back to work or other oragnisational experiences and respond to each statement circling the response that best fits their expression of the organisation

Organisational climate

Step 2: Two groups will be split , each group should compute its average scores for the subtotals and the total.

Each person should give an example of a situation about which a strong feeling is held on one of the statements. The group should pick up one of the examples to be shared with the entire workshop

Organisational Climate

Step 3: A representative from each group will preset the group average scores and relate the example selected in step 2.

Organisational ClimateQuestionaire

No Statement Strongly agree

Slightly Agree

Not sure

SlightlyDisagree

StronglyDisagree

1. Formal Communication channels are not always used.

5 4 3 2 1

2 Iam not always satisfied with my role in the organisation

1 2 3 4 5

3. It’s not always clear as to who has the authority to make decisions.

5 4 3 2 1

4 Supervisors take the responsibility for seeing that the work is done properly.

1 2 3 4 5

5 Performance, not politics rewarded

5 4 3 2 1

6 My role in the organisation is pretty clear to me.

5 4 3 2 1

Organisational ClimateQuestionaire Page :2

No Statement Strongly agree

Slightly Agree

Not sure

SlightlyDisagree

StronglyDisagree

7. Most workers do not take responsibility for their work

1 2 3 4 5

8. I wish I could get more feedback about how well I’m doing.

1 2 3 4 5

9. Every one has a chance to express opinions on how to do things.

5 4 3 2 1

10. My rewards usually equal my contributions

5 4 3 2 1

11. There are rules and regulations to cover every situation.

1 2 3 4 5

12. Supervisors seldom use positive encouragement to improve performance.

1 2 3 4 5

Organisational ClimateQuestionaire Page :3

No Statement Strongly agree

Slightly Agree

Not sure

SlightlyDisagree

StronglyDisagree

13. Most people understand my role in the organisation

5 4 3 2 1

14. Most people do what is asked of them and do it well.

5 4 3 2 1

15. Management respects the ideas and suggestions of the workers

5 4 3 2 1

16. People believe that each worker should solve his/her own problems

5 4 3 2 1

17. People are not allowed to communicate informally at all levels.

1 2 3 4 5

18. Most people don’t understand my role in the job.

1 2 3 4 5

Organisational ClimateQuestionnaire Page :4

No Statement Strongly agree

Slightly Agree

Not sure

SlightlyDisagree

StronglyDisagree

19. There is just too much red tape at work

1 2 3 4 5

20. 1 2 3 4 5 Organisatinal Climate questionnaire Scoring sheet Transfer your numeric responses from the questionnaire on to this

scoring sheet and sum the categories to find the sub scores.For e.g your communication score is sum of your responses to statements 1,8,15,17

Communication

Role Structure Responsibility Rewards

1 --------------- 2 -------- 3 ---------- 4 ------------ 5 ------------

8----------------- 7 -------- 8 ---------- 9 ------------ 10 ----------

11 -------------- 12 ------- 13 --------- 14 ---------- 15 ----------

16 ------------- 17 ------- 18 --------- 19 ---------- 20 -----------

Total ---------- ------------- ------------- ------------------ ---------------

Organisational ClimateQuestionnaire Page :5

Place an X on each of the five scales to mark your score

Communication ( Open)

Role ( Clarity)

( Closed)20 15 10 5 0

20 15 10 5 0

( Conflict)

Structure ( Informal)

Responsibility ( Worker)

Rewards ( Fair)

20

20

20

15

15

15

10

10

10

5

5

5

0

0

0

( Formal)

( Formal)

( Unfair)

Place an X on the organisational climate continuum below to make your total score of ---------

0102030405060708090100

organisational climate continuum

Question answer session Class rules / put the question only one

question so that we have ample time to answer

Open to the house One at a time and participation is a

must Please bring out any examples that you

have faced.

Thanks a Lot End of day one

Day -2 Good Morning we should touch

The importance of EthicsLeadership EthicsRole of valuesEthics at workLeadership AuthorityThe Quality Imperative

Post Lunch

Leadership PrinciplesEffective LeadershipHuman Relation shipTeam conceptsHuman BehaviorArt of Persuasion The Diversity Challenge

Importance of Ethics

1. Maintain absolute Integrity2. Know your stuff3. Declare your expectations4. Expect Positive results5. Take care of your people6. Put duty before self.

Case ; The Lockheed case

Lockheed executives were bribing Japanese officials to secure contracts for their aircraft in Japan.

This was one of the examples of corporate law breaking and lack of corporate ethics.

Here is one of the context of Mahatma Gandhi

Seven ills of the society which should be avoided:a) Politics with out Principle(b) Wealth with out work© Pleasure without conscience(d) Knowledge without character(e) Science without humanity(f) Commerce without Morality(g) worship with out sacrificeThese statements are particularly true to the contextOf purchasing. Which is the largest spending department in an organization

Importance of EthicsBegins from Material Management

Fine tune your guidelinesCreate and adhere to the corporate codesDon’t accept things as to the supplier termsBe fair towards all suppliersAvoid personnel purchase from the same supplierCreate a intent note method and clear terms

Honour who ever comes to the Door may be business giver

SALES MEN & UNAUTHORISED PERSON NOT ALLOWED

LEADERSHIP ETHICS