Leadership culture

LEADERSHIP and

EFFIECIENCY

Oxana Kukharchuk Director Corporate University MTS

2

Russia today

146 mln people

9 time zones

19 mln live in Moscow region

9 hrs!

2

167.6% telecom penetration

3

MTS TODAY

> 100 mln clients

6 countries

70 000 employees

TOP-3 best employers

85% vacancies are

closed by internal

candidates

4

Gamification

Big DATA

Evolution of generations

and values

RUSSIAN C-LEVEL

CHALLENGES

5

ROLE of the TOP team

Motivation of teams

PRO-active talent

development

Prepare to work in

VUCA world

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COMPANIES THAT DON’T CHANGE

MEET HERE

Three sources of input on the current

culture

7

1’140 MTS and

subsidiary employees

responded

Facilitated workshops

with cross-functional

teams

1to1 interviews with

TOP management

team

Org DNA Profiler® Management Workshops Exec Interviews

Strategic session

2 days

facilitation session with the TOP team

Facilitation

defined ultimate culture profile

Result

clear action plan

C-level

“bought” into the project

8

9 9

Dependency

Proactive

Communication Silos

Engagement

People

Speed

Quality

Clear

leadership Aligned

Defined

responsibility

Strong sides Develop

Finalized strong aspects and

future development

10

Гениями р Is one born a

GENIUS or

can you become one?

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Environment for continuous

LEARNING &

DEVELOPMENT

12

Developed 8 golden rules

1 Trust your team, they are professionals

2 Say “Thank you!”

3 Don’t be centric, delegate tasks

4 Get things done

5 Explain, don’t just say what to do

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7 Think like the CEO

8 When criticizing, offer solutions

Work for clients – make it simple and clear

13

Employees appraise managers

83% of managers were

appraised

71% managers have high rating

Feedback to managers

(+ development guide,

trainings)

Мы создаем возможности развития, расширяя границы людей и бизнеса, для уверенного будущего МТС

15

Whom would you choose as the BEST

friend?

1 2 3

Emotional Intellect, MBTI self

reflection, understanding others,

communication and motivation enhancement

Develop a coaching culture .

Managers coach their teams

Adaptability

Set up an

effective team

Creative

thinking

Learning

Agility

Effective

decision taking

Talent

development

Strategic vision

Result

Oriented

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Meetings with people from other industries: doctors, firefighters, paraolimpic champions, etc

Out of business development

Life styles clubs: Women in business, Book-lovers,

Story telling, English club, Creativity boosters, Theater etc

Self development via training others: managers

run trainings on leadership, finance, innovations (~200

managers, 10 000 employees participated)

Mentors and corporate coaches to develop others

and unleash the potential

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19

Corporate

magazine

and app

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MTS corporate radio

21

Guidebook for managers how to improve

engagement

22

High correlation between business

results and TOP manager

perception

22 * Profit , % plan fulfilment * CS - client satisfaction

R=0.72 R=0.76

Profit CS

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Engagement results

23

24

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NPS rapid growth

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Development is

available for everyone

out of 60 000

employees

48 000 went through in-

class training

74 000 online trainings

+14pp factor training in

engagement ‘14 vs ’13

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Culture eats strategy

for breakfast Peter Drucker

THANK YOU Oxana Kukharchuk Director Corporate University, MTS [email protected]