Leadership - al-habeeb teachers' training college

Leadership

A. K. Jalla

A.P.H. PUBLISHING CORPORATION4435–36/7, ANSARI ROAD, DARYA GANJ,

NEW DELHI-110002

iii

Published byS.B. NangiaA.P.H. Publishing Corporation4435–36/7, Ansari Road, Darya Ganj, New Delhi-110002Phone: 011–23274050e-mail: [email protected]

© Reserved

Typeset byIdeal Publishing SolutionsC-90, J.D. Cambridge School, West Vinod Nagar, Delhi-110092

Printed atBALAJI OFFSETNavin Shahdara, Delhi-110032

Contents

Chapter-1: Quotes 1

Chapter-2: Thought Provoking Speech by Shri Azim Premji at IIM, Ahmedabad Chairman, Wipro Corporation 18

Chapter-3: Golden Thoughts of Thirukkural (A Tamil Poet/Writer) 23

Chapter-4: Did You Know? 27

Chapter-5: Igniting Managerial Skills 42

Chapter-6: Some Useful Tips 85

Chapter-7: Useful Tips-Persistence is the Key for Success 88

Chapter-8: What is Maturity? 92

Chapter-9: Indian Boy Who Invented Email 94

Chapter-10: What Gives Satisfaction to Individual 97

Chapter-11: How to Live & Die, Khushwant Singh (96) 98

Chapter-12: How Sincerity & Ones Hard Work Pays 100

Chapter-13: Inventions Contribution to the Economy and the Change in Quality of Life, World Over 106

iv Leadership♦

v

Chapter-14: Leader (CEO) is the Dealer of Hopes…… 122

Chapter-15: Retention of Customers 148

Chapter-16: Ms. Sindhu Who Won the Olympic Medal on the Field and How She was Honored When She Returned to Her Country (India) 151

Chapter-17: Speech is an Art 153

Chapter-18: Origin of Few Common Idioms and Proverbs 155

Full Form of Few Daily Use Abbreviations

A C E R Acquisition Collaboration Experimentation Reflection

A I M Ambition In MindA M O L E D Active Matrix Organic Light Emitting Diode.A M R Adaptive Multi RateA P K Authenticated Public KeyA P N Access Point NameA T M Automated Teller MachineB Y E Be With You Every TimeC D M A Code Division Multiple AccessC H E S S Chariot Horse Elephant SoldiersC O L D Chronic Obstructive Lung DiseaseC O M P U T E R Common Oriented Machine. Particularly

United And Used Under Technical And Educational Search

D A T E Day And Time EvolutionD E L L Digital Electronic Link LibraryD I V X Digital Internet Video AccessD L N A Digital Living Network AllianceD N S E Digital Natural Sound EngineD T P Desk Top PublishingD V D Digital Video DiskE A T Energy And TasteE D G E Enhanced Data Rates For Globa EvolutionE S N Electronic Serial NumberE T C End of Thinking Capacity

vi Leadership Full Form of Few Daily Use Abbreviations vii♦ ♦

F S S A I Food Safety & Standards Authority of IndiaG O L F Gentelmen Only Ladies Forbidden G O O G L E Global Organization of Oriented Group

Language of EarthG P R S General Packet Radio ServiceG P S Global Positioning SystemG S M Global System For Mobile Communications H D M I High Definition Multimedia InterfaceH P Hewlett PackardH S D P A Liquid Crystal DisplayH S P A High Speed Packet AccessH S Social Network ServiceH S U P A High Speed Uplink Pocket AccessI F S C Indian Financial System Code I M E I International Mobile Equipment IdentityI V R S Interactive Voice Response SystemJ 2 M E Java 2 Micro EditionJ O K E Joy of Kids EntertainmentL C D Liquid Crystal DisplayL E D Light Emitting Diode M P E G Moving Pictures Experts GroupN E W S-P A P E R

North East West South Past & Present Events Report

N F C Near Field CommunicationO K Objection KilledO L E D Active Matrix Organic Light Emitting Diode.O R Orl Korec (Greek Word)O S Operating SystemO T G On The GoO V I Ohio Video IntranetP A N Permanent Account NumberP D F Portable Document FormatP E N Power Enriched In Nib Or Poet Essayist

Novelist

P O I Social Network ServiceP P I Pixels Per InchQ V G A Quarter Video Graphics ArrayR A M Random Access MemoryR O M Read Only MemoryR S S Really Simple SyndicationS I M L E Sweet Memories In Lips ExpressionS I M Subscriber Identity ModuleS I S Installation SourceS L C D Super Liquid Crystal DisplayS N S Social Network ServiceT E A Taste And Energy AdmittedT F T Really Simple SyndicationT I P To Insure PromptnessU M T S Universal Mobile Telecommunications System U P S Uninterruptible Power SupplyU S B Universal Serial BusV G A Video Graphics ArrayV I R U S Vital Information Resources Under SiegeV P N Vitrual Private NetworkW C D M A Wide Band Code Division Multiple AccessWI FI Wireless FidelityW I N DO W Wide Interactive Network Development For

official Work Solution W L A N Wireless Local Area NetworkW V G A Wide Video Graphics ArrayW X G A Widescreen Extended Graphics ArrayY A H O O Yet Another Hierarchical Officious Oracle

viii 1

About the Author

A.K. Jalla was born in Kashmir, studied in Delhi, worked all over India. Established KPO of a US Corporation in India in 1991 Converted this establishment as IDES Pvt. Ltd., in India.

As a Management professional, he often got invited to various management institutions to share his experiences with the young budding future nation builders, as guest lecturer, speaker, eminent speaker or Guest of Honour.

He is associated with several Social and Cultural Organizations, as trustee, life member or founder member. He is a founder Trustee of Kalpa Vraksha Trust.

“The Rungs of our life's ladder are not to rest but only to advance, your one foot and band should always be ahead of other, to keep climbing.” Thomas Huxley. This quote remains often in the back of his mind, and has perhaps given him to be what he is. The book has references to experiences of several great achievers and is bound, to arouse the oats within the readers.

Chapter-1

Quotes

Title Quote Author

AbilityIt is a fine thing to have ability, but the ability to discover ability in others is the true test.

Elbert Hubbard 1859-1915, American Author, Publisher

Ability To know how to hide one’s ability is great skill.

Francois De La Rochefoucauld 1613-1680, French Classical Writer

AbilityThe Creator has not given you a longing to do that which you have no ability to do.

Orison Swett Marden 1850-1924, American Author, and Founder of Success Magazine

AbilityAnalyzing what you haven’t got as well as what you have is a necessary ingredient of a career.

Grace Moore

AbilityAbility hits the mark where presumption overshoots and diffidence falls short.

John Henry Newman 1801-1890, British Religious Leader, Prelate, and Writer

Ability Ability is sexless. Christabel Pankhurst

Ability The boy was as useless as rubber lips on a woodpecker. Earl Pitts

Ability No great intellectual thing was ever done by great effort.

John Ruskin 1819-1900, British Critic, and Social Theorist

Ability A genius can’t be forced; nor can you make an ape an alderman. Thomas Somerville

Ability

He is the best sailor who can steer within fewest points of the wind, and exact a motive power out of the greatest obstacles.

Henry David Thoreau 1817-1862, American Essayist, Poet, and Naturalist

2 Leadership Quotes 3♦ ♦

Title Quote Author

Ability God does not ask about our ability, but our availability. Source Unknown

Ability They are able because they think they are able.

Virgil c. 70 - 19 BC, Roman Poet

Ability

The world cares very little about what a man or woman knows; it is what a man or woman is able to do those counts.

Booker T. Washington 1856-1915, American Black Leader and Educator

Ability We all have ability. The difference is how we use it.

Stevie Wonder 1950-, American Musician, Singer, Songwriter, and Producer

Ability Ability may get you to the top, but it takes character to keep you there.

John Wooden 1910-, American Basketball Coach

Ability You are the only person on earth who can use your ability.

Zig Ziglar American Sales Trainer, Author, Motivational Speaker

Ability Natural abilities are like natural plants; they need pruning by study.

Francis Bacon 1561-1626, British Philosopher, Essayist, and Statesman

Ability The king is the man who can. Thomas Carlyle 1795-1881, Scottish Philosopher, and Author

Ability Ability without honor is useless. Marcus T. Cicero c. 106-43 BC, Great Roman Orator, Politician

Ability When my horse is running well, I don’t stop to give him sugar.

William Faulkner 1897-1962, American Novelist

AbilityIt is all one to me if a man comes from Sing Prison or Harvard. We hire a man, not his history.

Henry Ford 1863-1947, American Industrialist, and Founder of Ford Motor Company

Ability As we advance in life we learn the limits of our abilities.

James A. Froude 1818-1894, British Historian

AbilityThe winds and waves are always on the side of the ablest navigators.

Edward Gibbon 1737-1794, British Historian

Ability Singularity shows something wrong in the mind. Clarissa

Title Quote Author

Ability

Complete adaptation to environment means death. The essential point in all response is the desire to control environment.

John Dewey 1859-1952, American Philosopher, and Educator

AbilityAdaptability is not imitation. It means power of resistance and assimilation.

Mahatma Gandhi 1869-1948, Indian Political, and Spiritual Leader

AbilityA well-adjusted person is one who makes the same mistake twice without getting nervous.

Jane Heard

Ability

The weathercock on the church spire, though made of iron, would soon be broken by the storm-wind if it did not understand the noble art of turning to every wind.

Heinrich Heine 1797-1856, German Poet, and Journalist

AbilityTo the man, who only has a hammer, everything he encounters begins to look like a nail.

Abraham H. Maslow 1908-1970, American Psychologist

Ability Take the world as it is, not as it ought to be.

German Proverb Sayings of German Origin

Ability Fools take to themselves the respect that is given to their office.

Aesop 620-560 BC, Greek Fabulist

AbilityRespect commands itself and it can neither be given nor withheld when it is due.

Eldridge Cleaver 1935-, American Black Leader, Writer

AbilityWithout feelings of respect, what is there to distinguish men from beasts?

Confucius BC 551-479, Chinese Ethical Teacher, and Philosopher

Ability Men are respectable only as they respect.

Ralph Waldo Emerson 1803-1882, American Poet, and Essayist

Ability

If you have some respect for people as they are, you can be more effective in helping them to become better than they are.

John W. Gardner 1912-, American Educator, Social Activist

AbilityA child who is allowed to be disrespectful to his parents will not have true respect for anyone.

Billy Graham 1918-, American Evangelist

AbilityOne of the surprising things in this world is the respect a worthless man has for himself.

Edgar Watson Howe 1853-1937, American Journalist, and Author


Title Quote Author

Ability

A mere literary man is a dull man; a man who is solely a man of business is a selfish man; but when literature and commerce are united, they make a respectable man.

Samuel Johnson 1709-1784, British Author

Ability Honest people will respect us for our merit: the public, for our luck.


Ability I must respect the opinions of others even if I disagree with them.

Herbert Henry Lehman 1878-1963, American Banker, Politician, and Philanthropist

Ability Respect for ones parents is the highest duty of civil life.

Chinese Proverb Sayings of Chinese Origin

AbilityRespect for ourselves guides our morals, respect for others guides our manners.

Laurence Sterne 1713-1768, British Author

Ability Ability is nothing without opportunity.

Napoleon Bonaparte, French emperor

Ability

There is something that is much more scarce, something rarer than ability. It is the ability to recognize ability.

Robert Half, Businessman

Ability For success, attitude is equally as important as ability. Harry F. Banks

Ability

One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man.

Elbert Hubbard

Ability Adversity causes some men to break; others to break records. William A ward

Absence Absence sharpens love, presence strengthens it.

Thomas Fuller 1608-1661, British Clergyman, Author

Absence Talk well of the absent whenever you have the opportunity.

Sir Matthew Hale 1609-1676, British Judge

AbsenceWhen a man is out of sight, it is not too long before he is out of mind.

Thomas p Kempis 1379-1471, German Monk, Mystic, Religious Writer

Title Quote Author

AbsenceAbsence diminishes little passions and increases great ones, as wind extinguishes candles and fans a fire.


AbsenceAbsence and death are the same -- only that in death there is no suffering.

Walter Savage Landor 1775-1864, British Poet, and Essayist

Abuse

My preceipt to all, who build, is that the owner should be an ornament to the house, and not the house to the owner.

Cicero

Acceptance Once we accept our limits, we go beyond them. Brendan Francis

AcceptanceAfter the speech if nothings change something is wrong either in speaker or in listener.

Anonymous

Achievement

We live in deeds, not years: In thoughts not breaths; In feelings, not in figures on a dial. We should count time by heartthrobs. He most lives who thinks most, feels the noblest, acts the best.

David Bailey 1938-, British Photographer

Achievement

Every man who is high up loves to think that he has done it all himself; and the wife smiles, and lets it go at that.

Sir James M. Barrie 1860-1937, British Playwright

AchievementIt’s no use saying, ‘’We are doing our best.’’ You have got to succeed in doing what is necessary.

Winston Churchill 1874-1965, British Statesman, and Prime Minister

Achievement

Do not be desirous of having things done quickly. Do not look at small advantages. Desire to have things done quickly prevents their being done thoroughly. Looking at small advantages prevents great affairs from being accomplished.


Achievement

It is easy to hate and it is difficult to love. This is how the whole scheme of things works. All good things are difficult to achieve; and bad things are very easy to get.

Morarji Desai 1896-18, Indian Statesman, and Prime Minister


Title Quote Author

Achievement

Somehow I can’t believe that there are any heights that can’t be scaled by a man who knows the secrets of making dreams come true. This special secret, it seems to me, can be summarized in four C s. They are curiosity, confidence, courage, and constancy, and the greatest of all is confidence. When you believe in a thing, believe in it all the way, implicitly and unquestionable.

Walt Disney 1901-1966, American Artist, and Film Producer

Achievement

Death comes to all but great achievements build a monument, which shall endure until the sun grows cold.

George Fabricius 1678-1707, Irish Dramatist

AchievementGreat things are not done by impulse, but by a series of small things brought together.

Vincent Van Gogh 1853-1890, Dutch Painter

Achievement

Mere longevity is a good thing for those who watch Life from the sidelines. For those who play the game, an hour may be a year, a single day’s work an achievement for eternity.

Gabriel Heatter 1890-, American Journalist

Achievement

The best job goes to the person who can get it done without passing the buck or coming back with excuses.

Napoleon Hill 1883-1970, American Speaker, Motivational Writer, ‘’Think and Grow Rich’’

AchievementThe achievements which society rewards are won at the cost of diminution of personality

Carl Jung 1875-1961, Swiss Psychiatrist

Achievement

Success is not measured by what you accomplish, but by the opposition you have encountered, and the courage with which you have maintained the struggle against overwhelming odds.

Orison Swett Marden 1850-1924, American Author, and Founder of Success Magazine

Achievement

The greatest things are accomplished by individual people, not by committees or companies.

Alfred A. Montapert American Author

Title Quote Author

AchievementThe world is divided into people who do things and people who get the credit.

Dwight Whitney Morrow 1873-1931, American Lawyer, Banker, and diplomat

Achievement You will soon break the bow if you keep it always stretched.

Phaedrus c.1-?, Macedonian Inventor and Writer

Achievement

The will to win, the desire to succeed, the urge to reach your full potential... these are the keys that will unlock the door to personal excellence.

Eddie Robinson College Football Coach

AchievementI feel that the greatest reward for doing is the opportunity to do more.

Dr. Jonas Salk 1914-1995, Virologist, Discovered The First Vaccine Against Poliomyelitis

AchievementMan can climb to the highest summits, but he cannot dwell there long.

George Bernard Shaw 1856-1950, Irish-born British Dramatist

Achievement It’s not the having, it’s the getting. Elizabeth Taylor 1932-, British-born American Actress

Achievement

Look at a day when you are supremely satisfied at the end. It’s not a day when you lounge around doing nothing; it’s when you’ve had everything to do, and you’ve done it.

Margaret Thatcher 1925-, British Stateswoman, Prime Minister (1979-90)

Achievement

Accomplishment is easiest when we work the hardest, and it is hardest when we work the easiest.

Source Unknown

Achievement

If Columbus had turned back, no one would have blamed him. Of course, no one would have remembered him either.

Source Unknown

AchievementThe fellow who does things that count, doesn’t usually stop to count them.

Source Unknown

AchievementIt’s your aptitude, not just your attitude that determines your ultimate altitude.



Title Quote Author

Achievement All that a man achieves is the direct result of his own thoughts. Source Unknown

Achievement

All men like to think they can do it alone but a real man knows there’s no substitute for support, encouragement or a crew.

Anonymous

ActionA bird doesn’t sing because it has an answer, it sings because it has a song.

Maya Angelou 1928-, African-American poet, Writer, Performer

Action The secret of getting ahead is getting started. Sally Berger

Action All rivers run into the sea, yet the sea is not full.

Bible Sacred Scriptures of Christians and Judaism

ActionAction springs not from thought, but from a readiness for responsibility.

Dietrich Bonhoeffer 1906-1945, German Lutheran Pastor and Theologian

Action Let your performance do the thinking.

H. Jackson Brown Jr. American Author of ‘’Life’s Little Instruction Book’’ Series

ActionSomeone’s sitting in the shade today because someone planted a tree a long time ago.

Warren Buffett 1930-, American Investment Entrepreneur

Action

A dog barks when his master is attacked. I would be a coward if I saw that God’s truth is attacked and yet would remain silent.

John Calvin 1509-1564, French Protestant Reformer

ActionEverywhere in life, the true question is not what we gain, but what we do.

Thomas Carlyle 1795-1881, Scottish Philosopher, and Author

Action People may doubt what you say, but they will believe what you do. Lewis Cass

Action

It is not whether your words or actions are tough or gentle; it is the spirit behind your actions and words that announces your inner state.

Ching Ning Chu Chinese-American Businesswoman, Lecturer, and Author

ActionHe who believes is strong; he who doubts is weak. Strong convictions precede great actions.

James Freeman Clarke 1810-1888, American Minister, and Theologian

ActionThe superior man acts before he speaks, and afterwards speaks according to his action.


Title Quote Author

Action The superior man is modest in his speech but exceeds in his actions.


Action The purpose of the Olympics is to do your best. Jesse Owers

ActionThe will to win is a matter of training. The manner of winning is a matter of honor.

Margaret Thatcher

Action

Do not pray for easy lives, pray to be stronger man. Do not pray for tasks equal to you power, pray for powers equal to your tasks. Then the doing of your work shall be no miracle, but you shall be the miracle.

Phillips Brooks

Action A barking dog is often more useful than a sleeping lion. Source Unknown

Action A life has no leg, but a scandal has wings. Source Unknown

ActionIn the end, you’re measured not by how much you undertake but by what you finally accomplish.

Donald Trump

ActionA man should be like his tea; his real strength appearing when he gets into hot water.

Source Unknown

Action The noblest motive is the public good. Virgil

Actors And Acting

Children have never been very good at listening to their elders, but they have never failed to imitate them.

James Baldwin 1924-1987, American Author

AdviceMost of us ask for advice when we know the answer but we want a different one.

Ivern Ball

Advice

Most people when they come to you for advice come to have their own opinions strengthened, not corrected.

Josh Billings 1815-1885, American Humorist, and Lecturer

Advice

Advice is like snow; the softer it falls the longer it dwells upon, and the deeper it sinks into the mind.

Samuel Taylor Coleridge 1772-1834, British Poet, Critic, and Philosopher

Advice Change before you have to. Jack Welch


Title Quote Author

Advice If you can’t feed a hundred people, then feed just one. Mother Teresa

Advice A good time to keep your mouth shut is when you’re in deep water. Sidney Goff

Advice

Suggesting the same thing more than once becomes a lecture. Those with crooked views are the first to set us straight.

Helen Ksypka Author, organizational and communication consultant, award-winning actress, prize-winning poet, and songwriter

Advice Today you are reaping on your past and sowing for your future. AK Jalla

AdviceWhen you know why you’re listening, you know what you are listening for.

Robert

Advice The only victory that counts is the one over yourself. Jesse Owens

Advice

You can have power over people as long as you do not take everything away from them. But when you have robbed a man of everything, he is no longer in your power.

Alexander I Solzhenitsyn

AdviceConscience is thoroughly well-bred and soon leaves off talking to those who do not wish to hear it.

Samuel Butler 1612-1680, British Poet, Satiris 1612-1680, British Poet, Satirist

Advice He would like to start from scratch. Where is scratch?

Elias Canetti 1905-, Austrian Novelist, Philosopher

Advice It is better to be approximately right than precisely wrong. RD

Advice Good to forgive, best to forget. Browning

AgeGetting older is like riding a bicycle, if you don’t keep peddling, you’ll fall.

Claude D. Pepper

Age Old age comes on suddenly, and not gradually as is thought. Rahel

Age No one grows old by living. Only by losing interest in living. Marie Beyon Ray

AgeGetting old is a fascination thing. The older you get, the older you want to get.

Keith Richards 1943-, British-born American Musician, Survivor, and Songwriter

Title Quote Author

Age A man is not old as long as he is seeking something.

Jean Rostand 1894-1977, French Biologist, Writer

AgeThere are people whose watch stops at a certain hour and who remain permanently at that age.

Charles Augustin Sainte-Beuve 1804-1869, French Critic

Age One man with courage makes a majority.

Andrew Jackson 1767-1845, Seventh President of the USA

Approval I have no methods; all I do is accept people as they are. Dr. Paul Tournier

Approval Those whose approval you seek most give you the least. Rozanne Weissman

Approval A compliment is something like a kiss through a veil.

Victor Hugo 1802-1885, French Poet, Dramatist, Novelist

Association

Show me the person you honor, for I know better by that the kind of person you are. For you show me what your idea of humanity is.

Thomas Carlyle 1795-1881, Scottish Philosopher, and Author

Association To take refuge with an inferior is to betray one’s self.

Publilius Syrus 1st Century BC, Roman Writer

Association

Associate yourself with men of good quality if you esteem your own reputation. It is better be alone than in bad company.

George Washington 1732-1799, First President of the USA

Association A bit of fragrance always clings to the hand that gives you roses. A Chinese proverb

Attitude Life is 10 percent what you make it and 90 percent how you take it.

Irving Berlin 1888-1989, Russian Composer

Attitude It’s not what happens to you, but how you react to it that matters.

Epictetus 50-120, Stoic Philosopher

Attitude Win as if you were used to it, lose as if you enjoyed it for a change. Golnik Eric

Attitude

People Some people are like wheelbarrows; useful only when pushed, and very easily upset. The time to stop talking is when the other person nods his head affirmatively but says nothing.

Henry S. Haskins

Attitude It’s not the load that breaks you down, it’s the way you carry it. Lena Horne Singer


Title Quote Author

Attitude Keep your face to the sunshine and you cannot see the shadow.

Helen Keller 1880-1968, American Blind/Deaf Author, Lecturer, and Amorist

AttitudeWe would accomplish many more things if we did not think of them as impossible.

Chretien Malesherbes 1721-1794, French Statesman

Attitude

There is little difference in people, but that little difference makes a big difference. That little difference is attitude. The big difference is whether it is positive or negative.

W. Clement Stone 1902-, American Businessman, Author

Attitude Seriousness is the only refuge of the shallow.

Oscar Wilde 1856-1900, British Author, and Wit

AttitudeYou cannot climb the ladder of success dressed in the costume of failure.


Attitude

You cannot tailor make your situation in life, but you can tailor make your attitudes to fit those situations.


AttitudeI had the blues because I had no shoes until upon the street, I met a man who had no feet.

Ancient Persian Saying

AttitudeEvery day may not be good, but there’s something good in every day.

Unknown

Attitude Nothing is interesting if you’re not interested. Helen MacInness

Attitude Toughness is in the soul and spirit, not in muscles. Alex Karras

Attitude

Some people are always grumbling because roses have thorns; I am thankful that thorns have roses.

Alphonse Karr

Attitude The Kingdom of Heaven is not a place, but a state of mind. John Burroughs

AttitudePhysical strength is measured by what we can carry; spiritual by what we can bear.

Unknown

Title Quote Author

Attitude

Houses are built to live in, more than to look at, therefore let us be preferred before uniformity, except where both may be had.

Bacon

Attitude Average minds discuss events, Small minds discuss people. Anonymous

Attitude Quiter never wins, Winner never quiets. Anonymous

Attitude A critic is a man who knows the way but can’t drive the car. Source Unknown

Anger Whatever’s begun in anger ends in shame Benamin Franklin.

Business There is nothing more requisite in business than dispatch.

Joseph Addison 1672-1719, British Essayist, Poet, and Statesman

Business Treat employees like partners, and they act like partners.

Fred A. Allen 1894-1957, American Radio Comic

Business Anybody can cut prices, but it takes brains to produce a better article. P. D. Armour

Business

I’m not a driven businessman, but a driven artist. I never think about money. Beautiful things make money.

Geoffrey Beene Fashion Designer

Business Feedback is the breakfast of champions.

Ken Blanchard American Business Lecturer, Author

Business If a business does well, the stock eventually follows.


Business

It’s far better to buy a wonderful company at a fair price than a fair company at a wonderful price.


BusinessIt is the interest of the commercial world that wealth should be found everywhere.

Edmund Burke 1729-1797, British Political Writer, and Statesman

Business

You can close more business in two months by becoming interested in other people than you can in two years by trying to get people interested in you.

Dale Carnegie 1888-1955, American Author, and Trainer


Title Quote Author

Business

Some people regard private enterprise as a predatory tiger to be shot. Others look on it as a cow they can milk. Not enough people see it as a healthy horse, pulling a sturdy wagon.

Winston Churchill 1874-1965, British Statesman, and Prime Minister

Business

Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers. Finally, business is a cobweb of human relationships.

H. Ross Perot 1930-, American Businessman & Politician, Founder EDS

Business

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

Thomas J. Peters 1942-, American Management Consultant, Author, and Trainer

Business

Far too many executives have become more concerned with the ‘’four P’s’’ -- pay, perks, power and prestige -- rather than making profits for shareholders.

T. Boone Pickens American Businessman, Chairman of Mesa Petroleum

Business

We have yet to see the full impact of the open, global marketplace. By 1997 all raw materials and technology will be available everywhere in the world. The only differences between countries and markets will be skill levels, education, and the level of empowerment of the workplace.

Lew Pritchett American Business Executive, VP Sales, Procter & Gamble

BusinessWhen two friends have a common bank account, one sings and the other weeps.

Proverb

Business

It is very vulgar to talk about one’s business. Only people like stockbrokers do that, and then merely at dinner parties.

Oscar Wilde 1856-1900, British Author, and Wit

Business When two men in business always agree, one of them is unnecessary.

William Wrigley Jr. 1861-1932, American Businessman, Founder of Wrigley & Co.

Title Quote Author

Business

In modern business it is not the crook who is to be feared most, it is the honest man who doesn’t know what he is doing.

Owen D. Young 1874-1962, American Lawyer, Businessman, and Public Official

Business

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

Sam Walton 1918-1992, American Businessman, and Founder of Wal-Mart Stores

Business

Markets change, tastes change, so the companies and the individuals who choose to compete in those markets must change.

An Wang 1920-1989, Chinese American Physicist, and Founder of Wang Laboratories

Business

You don’t hear things that are bad about your company unless you ask. It is easy to hear good tidings, but you have to scratch to get the bad news.

Thomas J. Watson 18?-1956, American Businessman, Founder of IBM

Business

Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.

John Welch 1935-, American Businessman, Chairman of General Electric

Business

Our planning system was dynamite when we first put it in. The thinking was fresh; the form mattered little. It was idea oriented. We then hired a head of planning, and he hired two vice presidents, and then he hired a planner; and the books got thicker, and the printing more sophisticated, and the covers got harder, and the drawings got better.

John Welch 1935-, American Businessman, Chairman of General Electric

Business True business of every company is to make and keep customer. P. Deuekev

BusinessIn the end all business operations can be reduced to three words; People, Product & Projects.

Lee-la Cocca

BusinessIn business you do not get what you deserve, you get what you negotiate.

Chester L Karrass


Title Quote Author

Business

Quality is defined by the user, not the producer. If the customer does not perceive that a product has delivered good quality, then the company has failed.

Anonymous

Business Punctuality is the Soul of Business Source Unknown

BusinessNo sale is really complete until the product is worn out, and the customer is satisfied.

L.L. Bean American Businessman, Founder of L.L Bean’s

Character

A character is like an acrostic (poem or puzzle in which certain letters in each line form a word or write) or Alexandrian stanza (say something & mean some thing); read it forward, backward, or across, it still spells the same thing.


CharacterCharacter is higher than intellect. A great soul will be strong to live as well as think.


Character Do what you know and perception is converted into character.


Character No change of circumstances can repair a defect of character.


Character

Wealth stays with us a little moment if at all: only our characters are steadfast, not our gold.

Euripides BC 480-406, Greek Tragic Poet

Character Character is the sum and total of a person’s choices. P. B. Fitzwater

Character

You can buy a person’s time; you can buy their physical presence at a given place; you can even buy a measured number of their skilled muscular motions per hour. But you can not buy enthusiasm... you can not buy loyalty. You can not buy the devotion of hearts, minds, or souls. You must earn these.

Clarence Francis

Title Quote Author

Character Character is not made in a crisis -- it is only exhibited. Robert Freeman

CharacterSuccess is always temporary. When all is said and one, the only thing you’ll have left is your character.

Vince Gill American Country Singer

Character Character develops itself in the stream of life.

Johann Wolfgang Von Goethe 1749-1832, German Poet, Dramatist, and Novelist

Character Character is formed in the stormy billows of the world.

Johann Wolfgang von Goethe 1749-1832, German Poet, Dramatist, Novelist

CharacterMen show their character in nothing more clearly than what they think laughable.


CharacterTalents are best nurtured in solitude. Character is best formed in the stormy billows of the world.


Character The formation of one’s character ought to be everyone’s chief aim.


Character You can preach a better sermon with your life than with your lips.

Oliver Goldsmith 1728-1774, Anglo-Irish Author, Poet, and Playwright

CharacterWhen God measures man, He puts the tape around his heart -- not his head.

Guideposts

Thought Provoking Speech 19♦

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Chapter-2

Thought Provoking Speechby Shri Azim Premji at IIM, Ahmedabad

Chairman, Wipro Corporation

PRELUDE

A very inspiring,“While change and uncertainty have always been a part of life,

what has been shocking over the last year has been both the quantum and suddenness of change. For many people who were cruising along on placid waters, the wind was knocked out of their sails. The entire logic of doing business was turned on its head. Not only business, but also every aspect of human life has been impacted by the change. What lies ahead is even more dynamic and uncertain. I would like to use this opportunity to share with you some of our own guiding principles of staying afloat in a changing world. This is based on our experience in Wipro. I hope you find them useful.”

LESSON 1

“Be alert for the first signs of change.”Change descends on every One equally; it is just that some realize

it faster. Some changes are sudden but many others are gradual. While sudden changes get attention because they are dramatic, it is the gradual changes that are ignored till it is too late. You must have all heard of story of the frog in boiling water. If the temperature of the water is suddenly increased, the frog realizes it and jumps out of the water. But if the temperature is very slowly increased, one degree at a time, the frog does not realize it till it boils to death. You must develop your

own early warning system, which warns you of changes and calls your attention to it. In the case of change, being forewarned is being forearmed.

LESSON 2

“Anticipate change even when things are going right.”Most people wait for something to go wrong before they think

of change. It is like going to the doctor for a check up only when you are seriously sick or thinking of maintaining your vehicle only when it breaks down. The biggest enemy of future success is past success. When you succeed, you feel that you must be doing something right for it to happen. But when the parameters for success change, doing the same things may or may not continue to lead to success. Guard against complacency all the time. Complacency makes you blind to the early signals from the environment that something is going wrong.

LESSON 3

“Always look at the opportunities that change represents.”Managing change has a lot to go with our own attitude towards

it. It is proverbial half-full or half empty glass approach. For every problem that change represents, there is an opportunity lurking in disguise somewhere. It is up to you to spot it before someone else does.

LESSON 4

“Do not allow routines to become chains.”For many of us the routine. We have got accustomed to obstructs

change. Routines represent our own zones of comfort. There is a sense of predictability about them. They have structured our time and even our thought in a certain way. While routines are useful, do not let them enslave you. Deliberately break out of them from time to time.

LESSON 5

“Realize that fear of the unknown is natural.”With change comes a feeling of insecurity. Many people believe

that brave people are not afflicted by this malady. The truth is different. Every one feels the fear of unknown. Courage is not the absence of fear but the ability to manage fear without getting paralyzed. Feel the fear, but move on regardless.

20 Leadership Thought Provoking Speech 21♦ ♦

LESSON 6

“Keep renewing yourself.”This prepares you to anticipate change and be ready for it when

it comes. Constantly ask yourself what new skills and competencies will be needed. Begin working on them before it becomes necessary and you will have a natural advantage. The greatest benefit of your education lies not only in what you have learnt, but in working how to learn. Formal education is the beginning of the journey of learning. Yet I do meet youngsters who feel that they have already learnt all there is to learn. You have to constantly learn about people and how to interact effectively with them. In the world of tomorrow, only those individuals and organizations will succeed who have mastered the art of rapid and on-going learning.

LESSON 7

“Surround yourself with people who are open to change.”If you are always in the company of cynics, you will soon find

yourself becoming like them. A cynic knows all the reasons why something cannot be done. Instead, spend time with people who have a “can-do” approach. Choose your advisors and mentors correctly. Pessimism is contagious, but then so is enthusiasm. In fact, reasonable optimism can be an amazing force multiplier.

LESSON 8

“Play to win..!!”I have said this many times in the past. Playing to win is not the

same as cutting corners. When you play to win, you stretch yourself to your maximum and use all your potential. It also helps you to concentrate your energy on what you can influence instead of getting bogged down with the worry of what you cannot change. Do your best and leave the rest.

LESSON 9

“Respect yourself. The world will reward you on your successes.”Success requires no explanation and failure permits none. But you

need to respect yourself enough so that your self-confidence remains intact whether you succeed or fail. If you succeed 90 per cent of the time, you are doing fine. If you are succeeding all the time, you should

ask yourself if you are taking enough risks. If you do not take enough risks, you may also be losing out on many opportunities. Think through but take the plunge. If some things do go wrong, learn from them. I came across this interesting story some time ago:

Story

“One day a farmer’s donkey fell down into a well. The animal cried piteously for hours as the farmer tried to figure out what to do. Finally he decided the animal was old and the well needed to be covered up anyway it just wasn’t worth it to retrieve the donkey. He invited all his neighbors to come over and help him. They all grabbed a shovel and begin to shovel dirt into the well. At first, the donkey realized what was happening and cried horribly. Then, to everyone’s amazement he quieted down. A few shovel loads later, the farmer finally looked down the well and

was astonished at what he saw. With every shovel of dirt that fell on his back, the donkey was doing some thing amazing. He would shake it off and take a step up. As the farmer’s neighbors continued to shovel dirt on top of the animal, he would shake it off and take a step up. Pretty soon, everyone was amazed as the donkey stepped up over the edge of the well and totted off ! Life is going to shovel dirt on you, all kinds of dirt. The trick is too not to get bogged down by it. We can get out of the deepest wells by not stopping. And by never giving up! Shake it off and take a step up !”

LESSON 10

“Never change: your core values.”In spite of all the change around you, decide upon what you will

never change: your core values. Take your time to decide what they are but once you do, do not compromise on them for any reason. Integrity is one such value.

LESSON 11

“We must remember that succeeding in a changing world is beyond just surviving.”

It is our responsibility to create and contribute something to the world that has given us so much. We must remember that many have contributed to our success, including our parents and others from our

22 Leadership♦

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society. All of us have a responsibility to utilize our potential for making our nation a better place for others, who may not be as well endowed as us, or as fortunate in having the opportunities that we have got. Let us do our bit, because doing one good deed can have multiple benefits not only for us but also for many others. Let me end my talk with a small story I came across some time back, which illustrates this very well.

Story

“This is a story of a poor Scottish farmer whose name was Fleming. One day, while trying to make a living for his family, he heard a cry for help coming from a nearby dog. He dropped his tools and ran to the dog. There, mired to his waist in black muck, was a terrified boy, screaming and struggling to free himself. Farmer Fleming saved the boy from what could have been a slow and terrifying death. The next day, a fancy carriage pulled up to the Scotsman’s sparse surroundings. An elegantly dressed nobleman stepped out and introduced himself as the father of the boy Farmer Fleming had saved. “I want to repay you“ said the nobleman. “ Yes,” the farmer replied proudly. “I’ll make you a deal. Let me take your son and give him a good education. If he’s anything like his father, he’ll grow to a man you can be proud of you.” And that he did. In time, Farmer Fleming’s son graduated from St.Mary’s Hospital Medical School in London, and went on to become known through-out the world as the noted Sir Alexander Fleming, the discoverer of Penicillin. Years afterward, the Nobleman’s son was stricken with pneumonia. What saved him? Penicillin. This is not the end. The nobleman’s son also made a great contribution to society. For the nobleman was non other than Lord Randolph Churchill. and his son’s name was Winston Churchill. Let us use all our talent, competence and energy for creating peace and happiness for the nation.”

“Change is the Only thing that will Never change. So better adapt to it.”

“Change is Universal…Change is Permanent….Be ever willing to Change…..For, change alone leads you to success and happiness!!!”

“If one desires a change, one must be that change before that change can take place”

Chapter-3

Golden Thoughts of Thirukkural (A Tamil Poet/Writer)

Tirukkural has written more than 5000 yrs ago. It’s one of the ancient science on Human behavior, which has not changed in-spite of modern education & technology ! . 1. If your child lies to you often, it is because you over-react too

harshly to their inappropriate behavior. 2. If your child is not taught to confide in you about their mistakes,

you’ve lost them. 3. If your child had poor self-esteem, it is because you advice them

more than you encourage them. 4. If your child does not stand up for themselves, it is because from

a young age you have disciplined them regularly in public. 5. If your child takes things that do not belong to them, it is because

when you buy them things, you don’t let them chose what they want.

6. If your child is cowardly, it is because you help them too quickly. 7. If your child does not respect other people’s feelings, it is because

instead of speaking to your child, you order and command them. 8. If your child is too quick to anger, it is because you give too

much attention to misbehavior and you give little attention to good behavior.

9. If your child is excessively jealous, it is because you only congratulate them when they successfully complete something and not when they improve at something even if they don’t successfully complete it.

10. If your child intentionally disturbs you, it is because you are not physically affectionate enough.

24 Leadership Golden Thoughts of Thirukkural (A Tamil Poet/Writer) 25♦ ♦

11. If your child is openly defied, it is because you openly threaten to do something but don’t follow through.

12. If your child is secretive, it is because they don’t trust that you won’t blow things out of proportion.

13. If your child talks back to you, it is because they watch you do it to others and think its normal behavior.

14. If your child doesn’t listen to you but listens to others, it is because you are too quick to make decisions.

15. If your child rebels it is because they know you care more about what others think than what is rightYou are the architect of your child, give him your TIME, when

he needs it most. 1. Put away your phone in their presence. 2. Pay attention to what they are saying. 3. Accept their opinions and point of view. 4. Engage in their conversations. 5. Look at them with respect. 6. Always praise them. 7. Share good news with them. 8. Speak well of their friends and loved ones to them. 9. Keep in remembrance the good things they did. 10. If they repeat a story, listen like it’s the first time they tell it. 11. Don’t bring up painful memories from the past. 12. Avoid side conversations in their presence. 13. Don’t belittle/criticize their opinions and thoughts. 14. Respect their age. 15. Avoid cutting them off when they speak. 16. Give them the power of leadership when they are present. 17. Avoid raising your voice at them. 18. Avoid walking in front or ahead of them.

19. Fill them with your appreciation even when they don’t think they deserve it. (Most Imp. one)

20. Avoid putting your feet up in front of them or sitting with your back to them.

21. Don’t speak ill of them to the point where others speak ill of them too.

22. Keep them in your prayers as much as possible. 23. Avoid seeming bored or tired of them in their presence. 24. Avoid laughing at their faults / mistakes. 25. Choose your words carefully when speaking with them. 26. Call them by names they like. 27. Make them your priority above anything n everything...

Children are parents treasure and their most precious gift on this land

They must have seen the world lesser than you but they see it in a different way which you need to appreciate

Listen to them and try giving them as much time as you can. These moments are more precious than anything in this world...PLEASE SHARE THIS WITH ALL, IT MAY GUIDE OUR

MODERN PARENTS,

IMPORTANT TO KNOW, “HOW TO HANDLE YOUR CHILD”

If a child lives with criticism, he learns to condemn.If a child lives with fear, he learns to be apprehensive.If a child lives with ridicule, he learns to be shy.If a child lives with encouragement, he learns to be confident.If a child lives with tolerance, he learns to be patient.If a child lives with approval, he learns to like himself.

If a child lives with hostility, he learns to fight.If a child lives with pity, he learns to feel sorry for himselfIf a child lives with jealousy, he learns what envy is.If a child lives with shame, he learns to feel guiltyIf a child lives with praise, he learns to be appreciative.If a child lives with acceptance, he learns to love.

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If a child lives with recognition, he learns that it is good to have a goal.If a child lives with sharing, he learns about generosity. If a child lives with honesty and fairness, he learns what truth

and justice are. If a child lives with security, he learns to have faith in himself

and in those about him. If a child lives with friendliness, he learns that the world is a

nice place in which to live. If you live with serenity, your child will live with peace of mind.

Chapter-4

Did You Know?

People with blue eyes see better in dark.

Money isn’t made out of paper, it is made out of cotton.

A tiny amount of liquor on a scorpion will make it go mad instantly and sting itself to death.

A huge underground river runs underneath the Nile, with six times more water than the river above.

The USA uses 29% of the world’s petrol and 33% of the world’s electricity.

The animal responsible for the most human deaths world-wide is the mosquito.

Right handed people live, on average, nine years longer than left-handed people.

We exercise at least 30 muscles when we smile.

Our nose is our personal air-conditioning system: it warms cold air, cools hot air and filters impurities.

Our brain is more complex than the most powerful computer and has over 100 billion nerve cells.

German Shepherds bite humans more than any other breed of dog.

The pupil of the eye expands as much as 45 percent when a person looks at something pleasing

Men’s shirts have the buttons on the right, but women’s shirts have the buttons on the left.

28 Leadership Did You Know? 29♦ ♦

It cost 7 million dollars to build the Titanic and 200 million to make a film about it.

The sound you hear when you crack your knuckles is actually the sound of nitrogen gas bubbles bursting.

The only part of the body that has no blood supply is the cornea in the eye. It takes in oxygen directly from the air

Very interesting These all are Lord Shiva temples and all are located in 79 Longitude. Kedarnath 79.0669, Kalahashti 79.7037, Ekambaranath – Kanch 79.7036i, Thiruvanamalai 79.0747, Thiruvanaikaval 78.7108, Chidambaram Nataraja 79.6954, Rameshwaram 79.3129, Kaleshwaram N-India 79.9067.

How did the architects could make all these on 79 Longitude many many years back, what were the means with them in those years.

SOMETHING YOU, MIGHT HAVE NOT , KNOWN AND NEED, TO KNOW !!

Ants Problem:, - Ants hate Cucumbers. , “KEEP the skin of Cucumbers near the Place where they are, or at Ant Hole.

To Get Pure & Clean Ice : Boil Water first before placing in the Freezer”

To make the Mirror Shine: Clean with Sprite”

To remove Chewing Gum from Clothes: Keep the Cloth in the Freezer for One Hour”

To Whiten White Clothes: “Soak White Clothes in hot water with a Slice of Lemon for 10 Minutes”

To give a Shine to your Hair: “Add one Teaspoon of Vinegar to Hair, then wash Hair”

To get maximum Juice out of Lemons: Soak Lemons in Hot Water for One Hour, and then juice them”

Avoid smell of Cabbage while cooking: Keep a piece of Bread on the Cabbage in the Vessel while cooking”

To remove Ink from Clothes: “Put Toothpaste on the Ink Spots generously and let it dry completely, then wash”

To get rid of Mice or Rats: “Sprinkle Black Pepper in places where you find Mice & Rats. They will run away”

Take Water Before Bedtime..”About 90% of Heart Attacks occur Early in the Morning & it can be reduced if one takes a Glass or two of Water before going to bed at Night”

We Know Water is important but never knew about the Special Times one has to drink it.. Did you ???

Drinking Water at the Right Time Maximizes its effectiveness on the Human Body;

• 1 1 Glass of Water after waking up helps to activate internal organs.. • 2 1 Glass of Water helps digestion..30 Minutes before a Meal - • 3 1 Glass of Water before taking a Bath - helps lower your blood

pressure. • 4 1 Glass of Water before going to Bed - avoids Stroke or Heart Attack.

It is risky to judge any one by his habits, Character is a complex phenomenon. 1. None can destroy iron, but its own rust can, none can destroy a

person, but his own mindset can. 2. Ups and downs in life are very important to keep us going, because

a straight line even in E C G mean we are not alive. 3. The same boiling water that hardens the egg, will foften the Potato,

it depends upon individuals reaction to stressful circumstances.

FEW IMPORTANT EVENTS THAT RESHAPED OUR WORLD

1860 Abraham Lincoln was assassinated by John Wilkes Booth on 14 /4/1865

1881 James Garfield was assassinated by Lawyer Charles Guiteau, on 02 /07/1881

1901 William Mckinley was assassinated by Loon Czolgosz, on 06 /09/1901

In 1901, US goes on Gold Standard. It was first adopted by Great Britain in 1821, Gold could be exchanged for gold coinage. Coins could be melted down. It operated from 1870 till first


world war. By 1937 not a single country remained on fully Gold Standard.

Imperialist policy was adopted during the President Mc Kinley in US. He was shot by a anarchist Leon Czolgosz in 1901 in Baffalo, New York.

Henry Ford (1863 – 1947), built his first car in 1893. Founded the ford Motor company in 1903. Moving assembly line was his invention in 1913.

1908 Pu Yi became emperor of China at age 2. In 1911 revolution broke out and imperial rule ended there.

Adolf Hitler was born in 1889 in Australia, he lived poorly. In 1914 volunteered for war service.

Titanic sank on April 15th, 1912 with over 1500 passengers on a maiden voyage. It was carrying more than 2200 people.

In 1914 Gandhi returned to India. Ran disobedience campaign in 1920. From 1922 to 1924 he was jailed for conspiracy. Again in 1930 he was jailed.

John Fitzgerald Kennedy was born in 1917. In 1960 he won the Presidential election, he defeated Nixon. He was 35th President. On November 22, 1963 he was shot in Dallas, Texas by Lee Harvey Oswald and Oswald was shot by Jack Ruby 2 days latter.

First electric traffic signals introduced in US in 1928. In 1984 before Olympics at Los Angeles 3200 computers linked sensors were installed at intersections at 800 traffic signals. Similar system was installed in N York in mid 1990.

During 1920 to 1929 America became the richest country. But then in 1930 it hit a big depression, that had world wide consequences.

24th October 1929, was Black Thursday, the wall street crashed. 13 million shares were sold on that day.

In 1931 (Gandhi) he attended Round Table conference in London, this was on Indian constitutional reforms.

26th May 1934, first diesel powered passenger train was put to use. This train ran between Chicago and Denver, it hit the speed of 181 KM/H (112.5 Miles) This was beginning of the end of Steam Locomotive engine in the US.

First Helicopter flight took in 1935.Volkswagen factory was established at Wolfsburg. This was dedicated

on May 25, 1936. This low cost Beetle was commissioned by Adolf Hitler and launched by him in 1936. More than 18million of Beetles were sold. More than T Model of Ford.

In 1943 Belly Grables legs were insured for US $ 1 million, She stars in “Coney Island” and Lloyds of London insured them.

1948 M K Gandhi was assassinated by Nathuram Godse, on 30 /01/1948In 1949 the peoples Republic of China was formed.Bill Haley introduced rock “n” roll in 1954.1955 Disney land opens in Anaheim, California. 160 acre of land was

bought for this. After 7 weeks Disney welcomed its millionth customer and over 5 million in one year.

In 1958 Dr. Norman Shumway performed heart transplant on a dog. December 3, 1967 Barnard performs human heart transplant on Louis washkansky he was 54 year old.

1963 J. F. Kennedy was assassinated by Lee Harvey Oswald, on 22/11/1963

1964 Pt. J L Nehru died of Heart Attack on 28/05/19641969 – First flight of concord took off, this flew twice the speed of

sound, the speed was 2333 KM / 1450 mph.First Boeing Jambo jet 747 began flying on 21 January 1970. It has

360 seats and was obtained by Pan American.C A T Scan, (Computerized Axial Tomography) was invented by Godfrey

Hounsfield’s, a British electrical Engineer in 1973.1979, Margaret Thatcher became the 1st female Prime Minister.1984 Mrs Indira Gandhi was assassinated by her own body Guards

on 31 /10/1984Berlin wall torn down in November 1989World Trade Centre bombed in New York on February 26, 1993Financial centre of the city of London bomber on April 24, 1993 (It

was IRA, Bomb)Diana Princess of Wales killed in Paris in 1997


9/11/2001 Worst attack on America soil.Effect of Black Thursday / American economy was worst hit. To come over this one of the solution found those days was hire purchase. This was people could purchase with a commitment to pay in longer duration, EMI’s were designed, where people were able to full their needs and could buy what they wanted or needed.

This need gave opportunity to industry to manufacture, manufacturing gave rise to the raw material demand, requirement of manpower, requirement of all the industrial needs, electricity, water, transport, logistics, activities for the production people, marketing people, management people so and so, These economic activities gave a kick start to the economy. Banks extended advances to the industry. This was the belief of John Maynard Keynes, “If people were spending, then people had to be employed to make things. They get paid, spent their money and so the cycle continued”.

TATA INDUSTRY IN THE SERVICE OF ITS COUNTRY:

5-7% OF Tata Steel profit after tax is spent on CSR initiatives, Tata Steels also supports various social welfare organizations such as: Tata Steel Rural Development Society, Tribal Cultural Society, Tata Steel Foundation for Family Initiatives, National Association for the blind, Shishu Niketan, School of Hope, Centre for Hearing Impaired Children and Indian Red Cross Society. Under CSR initiatives include: Integrated wasteland development programs, The National Horticulture Mission program, 500 Self-help group undaer various poverty alleviation programs, Women Empowerment programs in 700 villages, 2600 Tube wells for water supply, Healthcare through various activities,

“Let industry be established in the countryside, adopt the villages in the neighbourhood……., it is also clearly in the interest of industry that surrounding areas should be healthy, prosperous and peaceful.”

USA – CREATED THESE VENTURES BUT INDIANS GREW THEM UP:

Adobe Shantany Narayen he was CEP at Abode Systems.

Mastercard Ajay Banga, was CEO for Master Card.

Citi Bank Vikram Pandit, he too was C E O at City Group

Net App George Kurian, was C E O at Netapp.B H H C Ajit Jain, President at Berkshire Hathaway

– Insurance.Global Foundries Sanjay Kumar Jha, C E O Global Foundries.Microsoft Satya Nadella, C E O, Micrkosoft.Soft Bank – Sprint Nikesh Arora, was C E O at Soft Bank Corp.,Nokia Rajeev Suri, was C E O, at Nokia.Qurst Diagnostics Surya Mohapatra was C E O for Quest

Diagnstics.Google Sundar Pichal, was C E O at Google.Deloitte Punit Renjen was Global C E O.,PepsiCo Ms Indra Nooyi was C E OQuora Balaji Vishwanathan, most followed person.N Chandrasekaran, Chairman Tata Group,N.G. Subramaniam He heads T C S as C O ON Srinivasan, C F O at Murugapa Group

All three N Chandrasekaran, N. G.,Subramaniam and N Srinivasan, hail from Mohanur a village near Namakkal, T. N. and studied at a Tamil Medium School.

Judge The Following Three:

(a) He had friendship with bad politicians, consultants astrologers, had two wives, chain smoker, drinks eight to 10 times a day.

(b) He was kicked out of office twice, sleeps till noon, used opium in college and drinks whiskey every evening.

(c) He is decorated was hero, a vegetarian, doesn’t smoke, doesn’t drink and never cheated on his wife.Mr A was Franklin Roosevelt, (32nd President of USA)Mr B was Winston Churchill, (Former British Prime Minister)Mr. C was ADOLF HITLER


BRIEF HISTORY OF AMERICAN PRESIDENTS AND THEIR MESSAGE TO THEIR PUBLIC

1789–1797 George Washington, “The basis of our political systems is the right of the people to make and to alter their constitutions of government”.

1797–1801 John Adams, ”Liberty according to my metaphysics is a self determinining power in an intellectual agent. It implies thought and choice and power.”

1801–1809 Thomas Jefferson, ”Some honest men fear that a republican government can not be strong, that this Government is not strong enough”

1809-1817 James Madison, ”If men were angels, no government would be necessary. If angels were to govern men, neither external nor internal controls on government would be”

1817-1825 James Monroe,” To what, then, do we owe these blessings? It is known to all that we derive them from the excellence of our institutions”

1825–1829 John Quincy Adams,” Union, Justice, tranquility the common defense, the general welfare, and the blessings of liberty-all have been promoted by the Government under.”

1829–1837 Andrew Jackson, ”But you must remember, my fellow-citizens, eternal vigilance by the people if the price of liberty, and that you must pay the price if you wish to….”

1837–1841 Martin Van Buren, ”in all the attributes of a great, happy, and flourishing people we stand without a parallel in the world.”

1841–1841 William Harrison, ”I too well understand the dangerous temptations to which I shall be exposed from the magnitude of the power which it has been the pleasure of the ….”

1841–1845 John Tyler, ”Wealth can only be accumulated by the earnings of industry and the savings of frugality….”

1845–1849 James K. Polk, ”Mexico has passed the foundries of the United States, has invaded our territory and shed American blood upon the American soil.

1849–1850 Zachary Taylor,” I shall make honesty, capacity, and fidelity indispensable prerequisites to the bestowal of office.”

1850–1853 Millard Fillmore, ”The great law of morality ought to have a national as well as a personal and individual application.

1853–1857 Franklin Pierce,” The storm of frenzy and faction must inevitably dash itself I vain against the unshaken rock of the Constitution”.

1857–1861 James Buchanan, ”Next in important to the maintenance of the Constitution and the Unin is the duty of preserving the Government free from the taint or even the ….”

1861–1865 Abraham Lincoln, ”With malice toward non, with charity for all, with firmness in the fight as God gives us to see the right, let us strive on to finish the work we…..”

1865–1869 Andrew Johnson,” Legislation can neither be wise nor just which seeks the welfare of a single interest at the expense and to the injury of many….”

1869–1877 Ulysses S Grant,” It was my fortune, or misfortune, to be called to the office of Chief Executive without any previous political training.”

1877–1881 Rutherford B Hayes, ”It is the desire to the good people of the whole country that sectionalism as a factor in our politics should disappear.

1881–1881 James A Girfield, ’There can be permanent disfranchised peasantry in the United States,

1881–1885 Chester A. Arthur,” Experience has show that the trade of the East is the key to national wealth and influence.”

1885–1889 Grover Cleveland, ”It is a plain dictate of honesty and good government that public expenditures should be limited by public necessity….”

1897–1901 William McKinley, ”War should never be entered upon until every agency of peace has failed; peace is preferable to war in almost every contingency.”


1901–1909 Theodore Roosevelt,” legislation will generally be both unwise and ineffective unless undertaken after calm inquiry and with sober self-restraint.”

1909–1913 William Taft, ”Our international policy is always to promote peace.”

1913–1921 Woodrow Wilson, ”The world must be made safe for democracy. Its peace must be planted upon the tested foundations of political liberty.”

1921–1923 Warren G. Harding,” Our most dangerous tendency is to expect too much of government, and at the same time do for it too little.”

1923–1929 Calvin Coolidge, ”The fundamental precept of liberty is toleration.”

1929–1933 Herbert Hoover, ”In the soil poisoned by speculation grew those ugly weeds of waste, exploitation, and abuse of financial power.”

1933–1945 Franklin D Roosevelt, ”And the love of freedom is still fierce and steady in the nation today”

1945–1953 Harry S Truman, ”No government is perfect. One of the chief virtues of a democracy; however is that its defects are always visible….”

1953–1961 Dwight D Eisenhower,” A people that values its privileges above its principles soon loses both”

1961–1963 John F Kennedy,” Let the word go forth from this time and place, to friend and foe alike, that the torch has been passed to a new generation of Americans…..”

1963–1969 Lyndon B Johnson, ”We believe that all men have certain unalienable rights. Yet many Americans do not enjoy those rights.”

1969–1974 Richard Nixon, ”In any organization, the man at the top must bear the responsibility. That responsibility, therefore, belongs here, in this office. I accept it.

1974–1977 Gerald Ford, ”We are bound together by the most powerful of all ties, our fervent hove for freedom and independence, which knows no homeland but the human heart.

1977–1981 Jimmy Carter, ”We simply must have faith in each other, faith in our ability to govern ourselves. And faith in the future of the Nation.

1981–1989 Ronald Reagan,”…Let us begin an era of national renewal. Let us renew our determination, our courage, and our strength. And let us renew our faith and our hope….”

1989–1993 George H. W. Bush,” We are approaching the conclusion of an historic postwar struggle between two vision: one of tyranny and conflict and one of democracy and freedom”

1993–2001 Bill Clinton, ”Our democracy must be not only the envy of the world but the engine of our own renewal”.

2001–2009 George W Bush,” Today, we affirm a new commitment to live out our nation’s promise through civility, courage, compassion and character”.

2009–2017 Barack Obama, ”Change will not come if we wait for some other person or some other time. We are the ones we’ve been waiting for. We are the change that we seek”

2017– Donald Trump,” we all bleed the same red blood of patriots. We all enjoy the same glorious freedoms, and we all salute the same great American Flag.”

Do you know Lee Iacocca who was vice President at Ford and was forced to leave, saved Chrysler Corporation by winning support from Congress and the American people for the biggest corporation bailout in history Here’s how he explained his success:

I’ve seen a lot of guys who are smarter than I am and a lot who know more about cars. And yet I’ve lost them in the smoke. Why? Because I’m tough? No…. You’ve got to know how to talk to them, plain and simple.

The “plain and simple” talk to which he referred was using words to express, not impress. How do you know if a word is pompous? If you wouldn’t use it at a cock:tail party, chances are it’s pompous. Using buzzwords, bytes, and bits with an audience that may not be as tech savvy as you will also keep you from breaking through.

“My high school speech teacher cautioned our class that talks can be fatal if they aren’t plain and simple”. His proof? President William Henry Harrison stood outside in the rain for nearly two hours delivering his inaugural address. He died a month later from pneumonia. This is the commitment of the person in his statement.


Few MoreFathers advice¨ Today my father told me, “ just go for it and give it

a try” you do not have to be a professional to build a successful product. Amateurs started Google and Apple. Professionals built the Titanic.

Power of uniquenessToday I asked my mentor – a very successful business in his 70’s

what his top 3 tips for success He smiled and said, “Read something no one else is reading, think something no one else is thinking and do something no one else is doing.

Looking backToday, I interviewed my grandmother for part of a research paper

I’m working on for my Psychology class. When I asked her to define success in her own words, she said “Success is when look back at your life and the memories make you smile”

Story behind “HELLO”Do you know, “Why we say “Hello” when we pick up the phone”:

A nice information; when you lift the phone you say Hello…? Do you know what is the Real meaning of Hello….? It is the name of a Girl…..?

“Margaret Hello” she was the girl friend of Graham Bell who invented telephone…. “ Graham Bell’s first word on his phone after his invention was “HELLO” that practice of starting the call with Hello still continues.

Goodness & GratitudeToday, after a 72 hour shift at the fire station, a woman ran up to

me at the grocery store and gave me a hug. When I tensed up. She realized I didn’t recognize her. She let go with tears of joy in her eyes and the most sincere smile and said, “On 9-11-2001, you carried me out of the “World Trade Center”

Love conquers painToday, after I watched my dog get run over by a car, I sat on the

side of the road holding him and crying. And just before he died, He licked the tears of f my face.

Looking backToday, as my father three brothers and two sisters stood around

my mother’s hospital bed my mother uttered her last coherent words before she died. She simply said, “I feel so loved right now, we should have gotten to gather like this more often.”

Berlin wall torn down in November 1989World Trade Centre bombed in New York on February 26, 1993Financial centre of the city of London bomber on April 24, 1993

(It was IRA, Bomb)

Diana Princess of Wales killed in Paris in 1997Imperialist policy was adopted during the President William

McKinley in US. He was shot by a anarchist Leon Czolgosz in 1901 in Buffalo, New York.

1908 Pu Yi became emperor of China at age 2. In 1911 revolution broke out and imperial rule ended there.

In 1949 the peoples Republic of China was formed.In 1914 Gandhi returned to India. Ran disobedience campaign in 1920.

From 1922 to 1924 he was jailed for conspiracy. Again in 1930 he was jailed.In 1931 he attended Round Table conference in London, this was

on Indian constitutional reforms.Adolf Hitler was born in 1889 in Australia, he lived poorly. In

1914 volunteered for war service.John Fitzgerald Kennedy was born in 1917. In 1960 he won the

Presidential election, he defeated Nixon. He was 35th President. On November 22, 1963 he was shot in Dallas, Texas by Lee Harvey Oswald and Oswald was shot by Jack Ruby 2 days latter.

1979, Margaret Thatcher became the 1st female Prime Minister.In 1901, US goes on Gold Standard. It was first adopted by Great

Britain in 1821, Gold could be exchanged for gold coinage. Coins could be melted down. It operated from 1870 till first world war. By 1937 not a single country remained on fully Gold Standard.

24th October 1929, was Black Thursday, the wall street crashed. 13 million shares were sold on that single day.

In 1943 Belly Grables legs were insured for US $ 1 million, She stars in “Coney Island” and Lloyds of London insured them.


Bill Haley introduced rock “n” roll in 1954.1955 Disney land opens in Anaheim, California. 160 acre of land

was bought for this. After 7 weeks Disney welcomed its millionth customer and over 5 million in one year.

In 1958 Dr. Norman Shum way performed heart transplant on a dog. December 3, 1967 Barnard performs human heart transplant on Louis washkansky he was 54 year old.

C A T Scan, (Computerized Axial Tomography) was invented by Godfrey Hounsfield’s, a British electrical Engineer in 1973.

26th May 1934, first diesel powered passenger train was put to use. This train ran between Chicago and Denver, it hit the speed of 181 KM/H (112.5 Miles) This was beginning of the end of Steam Locomotive engine in the US.

1969 – First flight of concord took off, this flew twice the speed of sound, the speed was 2333 KM / 1450 mph.

First Boeing Jumbo jet 747 began flying on 21 January 1970. It has 360 seats and was obtained by Pan American.

Henry Ford (1863 – 1947), built his first car in 1893. Founded the ford Motor company in 1903. Moving assembly line was his invention in 1913.

Titanic sank on April 15th, 1912 with over 1500 passengers on a maiden voyage. It was carrying more than 2200 people.

First Helicopter flight took in 1935.First electric traffic signals introduced in US in 1928. In 1984

before Olympics at Los Angeles 3200 computers linked sensors were installed at intersections at 800 traffic signals. Similar system was installed in N York in mid 1990.

Volkswagen factory was established at Wolfsburg. This was dedicated on May 25, 1936. This low cost Beetle was commissioned by Adolf Hitler and launched by him in 1936. More than 18million of Beetles were sold. More than T Model of Ford.

T Model car of FORD last was produced in 1927. Total cars produced were 15,007,003 this was introduced in 1908. Ford introduced production line assembly line technology. In 1919 nearly 60% of all US motor Vehicles were T Model. This 60% was equal to 50% of entire world.

T Model of Ford made lot of changes in the American economy. Mass production the price of the car got dropped to $295 in 1928 against $ 1200 of 1909. This was possible only because of mass production.

A part from the price of the car it made a lot of impact on the economy. It gave boost to other industries.

20% of all American steel goes to the car Industry, 80% of all American Rubber is used by the car industry.

75% of all plate glass used by the car Industry. 65% of all leather produced in America used by car Industry.

7 Billion gallons petrol consumed by Cars 10 million Car Radios sold by 1929 for cars

People who owned the cars needed Motels as they drove and motel became the need for most of the car Owners.

Huge demand for garages, restaurants, Roads all sprung up and It gave a big flip to the U S., economy.

During 1920 to 1929 America became the richest country. But then in 1930 it hit a big depression, that had worldwide consequences.

To come over this one of the solution found those days was hire purchase. This was people could purchase with a commitment to pay in longer duration, EMI’s were designed, where people were able to full their needs and could buy what they wanted or needed.

This need gave opportunity to industry to manufacture, manufacturing gave rise to the raw material demand, requirement of manpower, requirement of all the industrial needs, electricity, water, transport, logistics, activities for the production people, marketing people, management people so and so, These economic activities gave a kick start to the economy. Banks extended advances to the industry. This was the belief of John Maynard Keynes, “If people were spending, then people had to be employed to make things. They get paid, spent their money and so the cycle continued”.

Igniting Managerial Skills 43♦

42

Chapter-5

Igniting Managerial Skills

INSPIRATIONTHE CREATIVE PROCESS

There’s nothing either good or bad but thinking make it so.William Shakespeare

Thinking is easy, acting is difficult, and to put one’s thoughts into action is the most difficult thing in the world.

Johann Wolfgang Von Goethe

It is fine to aim high if we have developed the ability to accomplish our aims, but there is no use aiming unless our gun is loaded.

Wm. Ross

A bold onset is half the battle.Giuseppe Garibaldi

Our doubts are traitors, and make us lose the good we oft might win by fearing a attempt.

William Shakespeare

It is my job to weld doers and thinkers.Frank Pace, Jr.

It is necessary to try to surpass oneself always; this occupation ought to last as long as life.

Christina, Queen of Sweden, 1629-89

We must always change, renew, rejuvenate ourselves; otherwise we harden.

Johann Wolfgang Von Goethe

Be bold! Be bold! and everywhere Be bold; be not too bold! Yet better the excess than the defect; better the more than less.

Henry Wadsworth Longfellow

Keep constantly in mind in how many things you yourself have witnessed changes already. The universe is change, life is understanding.

Marcus Aurelius

The dogmas of the quiet past are inadequate to the stormy present. The occasion is piled high with difficulty, and we must rise with the occasion. As our case is new, so we must think anew and act anew. We must disenthrall ourselves.

Abraham Linclon

Keep changing. When you’re through changing, you’re throughBruce Barton

One must never lose time in vainly regretting the past nor in complaining about the changes which cause us discomfort, for change is the very essence of life

Anatole France

There is no way to make people like change. You can only make them feel less threatened by it.

Frederick O’R Hayes

If you would create something, you must be something.Johann Wolfgang Von Goethe

Life was meant to be lived, and curiosity must be kept alive. One must never, for whatever reason, turn his back on life.

Eleanor Roosevelt

Don’t be too timid and squeamish about your actions. All life is an experiment. The more experiments you make the better.

Ralph Waldo Emerson

Never, never rest contented with any circle of ideas, but always be certain that a wider one is still possible.

Richard Jefferies

44 Leadership Igniting Managerial Skills 45♦ ♦

The vitality of thought is an adventure. Ideas won’t keep. Something must be done about them. When the idea is new, its custodians have fervor, life for it, and if need be, die for it.

Alfred North Whitehead

Let us take things as we find them: let us not attempt to distort them into what they are not… We cannot make facts. All our wishing cannot change them. We must use them.

John Henry Cardinal Newman

Adapt or perish, now as ever, is nature’s inexorable imperative.H.G. Wells

You may be whatever you resolve to be. Determine to be something in the world, and you will be something. ‘I cannot” never accomplished anything; ‘I will try’ has wrought wonders.

Joel Hawes.

Nothing in this world is so powerful as an idea whose time has come.Victor Hugo

When Alexander the Great visited Diogenes and asked whether he could do anything for the famed teacher, Diogenes replied: ‘Only stand out of my light.’ Perhaps some day we shall know how to heighten creativity. Until then, one of creative men and women is to stand out of their light.

John W. Gardner

The significant problems we face cannot be solved at the same level of thinking we were at when we created them.

Albert Einstein

If you would be a real seeker after truth, it is necessary that at least once in your life you doubt, as far as possible, all things.

Rene Descartes

We progress when we think more and better.Plato

It is common sense to take a method and try it. If it fails, admit it frankly and try another. But above all, try something.

Franklin D. Roosevelt

Works of imagination should be written in very plain language; the more purely imaginative they are the more necessary it is to be plain.

Samuel Taylor Coleridge

Many things that come into the world are not looked into. The individual says, ‘My crowd doesn’t run that way.’ I say, don’t run with crows.

Robert Henri

You can’t depend on your judgment when your imagination is out of focus.

Mark Twain

Impossible is a word only to be found in the dictionary of fools.Napoleon

Imagination is the beginning of creation. You imagine what you desire; You will what you imagine; And at least you create what you will!

George Bernard Shaw

I am not discouraged, because every wrong attempt discarded is another step forward.

Thomas Edison

Life is either a daring adventure or nothing.Helen Keller

We are what we think. All that we are arises with our thought. With our thoughts, we make our world.

The Buddha

Things do not change; we change.Henry David Thoreau

It is not enough to have a good mind; the main thing is to use it well.Rene Descartes

If we did all the things we are capable of doing, we would literally astound ourselves.

Thomas A. Edison

The only way to discover the limits of the possible is to go beyond them into the impossible.

Arthur C. Clarke


We should not only use the brain we have, but all that we can borrow.Woodrow Wilson

We have enough people who tell it like it is – now we could use a few who tell like it can be.

Robert OribenPeople can be divided into two classes: those who go ahead and do something and those who sit still and inquire, “Why wasn’t it done the other way?”

Oliver Wendell Holmes

THE PLANNING PROCESS

Like the winds of the sea are the way of fate; As we voyage along through life; Tis the will of the soul that decided it goal and not the calm or the strife.

Ella Wheeler WilcoxThe way to do things is to be begin

Horace GreeleyQuality is never an accident; it is always the result of high intention, sincere effort, intelligent direction, and skillful execution; it represents the wise choice of many alternatives.

Willa A. Foster

Some men see things as they are and say “Why.” I dream things that never were, and say “Why not?”

George Bernard Shaw

The Great thing in this life is not so much where we are, but in what direction we are moving.

O.W. Holmes

Every noble work is at first impossible Thomas CarlyleThe important thing in life is to have a great aim and posses the aptitude and the perseverance to attain it.

Johann Wolfgang von Geothe

I expect to spend the rest of my life in the future, so I want to be reasonably sure of what kind of future it’s going to be. That is my reason for planning

Charles Kettering

Before you begin a thing, remind yourself that difficulties and delays quite impossible to foresee are ahead. If you could see them clearly, naturally you could do a great deal to get rid of them, but you can’t. You can only see one thing clearly and that is your goal. Form a mental vision of that and cling to it through thick and thin.

Kathleen Norris

If you have built castles in the air, your work need not to be lost; that is where they should be. Now put the foundations under them.

Henry David Thoreau

We should be careful to get out of an experience only the wisdom that is in it and stop there; lest we be like the cat that sits down on a hot stove-lid. She will never sit down on a hot stove-lid again and that is well; but also she will never sit down a cold one anymore.

Mark Twain

Our grand business is not to see what lies dimly at a distance, but to do what lies clearly at hand

Thomas Carlyle

He who every morning plans the transaction of the day and follows out that plan, carries a thread that will guide him through the maze of the most busy life. But where no plan is laid, where the disposal of time is surrendered merely to the chance of incidence, chaos will soon reign.

Victor Hugo

Don’t be afraid to give your best to what seemingly are small jobs. Every time you conquer one, it makes you that much stronger. If you do the little jobs well, the big ones will tend to take care of themselves.

Dale Carnegle

Behold the turtle. He makes progress only when he sticks his neck out.James Bryant Conant

You must plough with such oxen as you haveEnglish Proverb

Choice, not chance determines human destiny.Anonymous

The dog with the bone is always in danger. American Adage


If you want to pull yourself into glorious adulthood and personal fulfillment, do not permit yourself to live an uncharted life.

Rhoda Lachar

Make no little plans; they have no magic to stir men’s blood…..Make big plans, aim high in hope and work.

Daniel H. Burnham

Slight not what’s near, while aiming at what’s far.Euripides, Rhesus

Begin; to begin is half the work. Let half still remain; and begin this, and thou wilt have finished.

Ausonius

Dare to be wise; begin! He who postpones the hour of living rightly is like the rustic who waits for the river to run out before he crosses.

Horace

If you greatly desire something, have the guts to stake everything on obtaining it.

Brendan Francis

Why not go out on a limb? Isn’t tjat where the fruit is/Frank Scully

To accomplish great things, we must dream as well as act.Anatole France

Is life so wretched? Isn’t it rather your hands which are too small, your hands which are too small, your vision which is muddled? You are the one who must grow up.

Dag Hammarskjold

You cannot acquire experience by making experiments. You cannot create experience. You must undergo it.

Albert Camus

To know the road ahead, ask those coming back.Chinese Proverb

Light tomorrow with today!Elizabeth Barrett Browning

Be not afraid of growing slowly, be afraid only of standing still.Chinese Proverb

Let our advance worrying become advance thinking and planningSir Winston Churchill

Never take anything for grantedBenjamin Disraeli

There is no law of progress. Our future is in our own hands, to make or to mar. It will be an uphill fight to the end, and would we have it otherwise? Let no one suppose that evolution will ever exempt us from struggles. “You forget,” said the Devil, with a chuckle, “that I have been evolving too.”

William Ralph Inge

Take calculated risks. That is quite different from being rashHelmuth Von Moltke

The very essence of leadership is you have to have a vision. It’s got to be a vision you articulate forcefully on every occasion. You can’t blow an uncertain trumpet.

Rev. Theodore Hesberg, former president of Notre Dame University

There is nothing like dream to create the future. Utopia today, flesh and blood tomorrow.

Victor Hugo

ORGANIZING

I Will act now. Never has there been a map, no matter how carefully executed to detail and scale, which carried its owner over even one inch of ground.

Og Mandino

I respect the man who knows what he wishes. The greatest part of all the mischief in the world arises from the fact that men do not sufficiently understand their own aims. They have undertaken to build a tower, and spend no more labor on the foundation than would be necessary to erect a hut.

Johann Wolfgang von Goethe


We need objectives. We need focus and direction. Most of all, we need the sense of accomplishment that comes from achieving what we set out to do…it’s important to make plans, even if we decide to change them, so that at least for the moment we know where we’are going, and we can have a sense of progress. In the long run, it’s frustrating, not liberating, to be like the airplane pilot who radios, ‘I have good news and bad news. The good news is that I’m making excellent time. The bad news is that I’m lost’ or, putting it another way, a sailor without a destination cannot hope for a favorable wind.

Leon Tec, M.D.

The beginning is the most important part of the work.Plato

Only begin and then the mind grows heated. Only begin and the task will be completed.

Goethe

In all matters, before beginning, a diligent preparation should be made.Ciceoro

We may elevate ourselves but we should never reach so high tat we would ever forget those who helped us get there.

Will Rogers

We always have time enough, if we will but use it aright.Johann Wolfgang von Goethe

Whenever you are asked if you can do a job, tell ‘em, “Certainly I can!” Then get busy and find out how to do it.

Theodore Roosevelt

When your work speaks for itself, don’t interrupt.Henry J. Kaiser

If you would be remembered, do one thing superbly well.Saunders Norvell

One should always think of what one is about when one is learning, one should no think of play; and when one is at play, one should not think of learning.

Lord Chesterfield

Approach each new problem not with a view of finding what you hope will be there, but to get the truth, the realities that must be grappled with. You may not like what you find. In that case, you are entitled to try to change it. But do not deceive yourself as to what you do find to be the facts of the situation.

Bernard M. Baruch

It’s not enough to be busy…the question is: “What are we busy about?Henry David Thoreau

Cultivate only the habits that you are willing should master you.Elbert Hubbard

Keep yourself alive by throwing day by day fresh currents of thought and emotion into the things you have come to do from habit.

John Lancaster Spalding

Wise living consists perhaps less in acquiring good habits that in acquiring as few habits as possible.

Eric Hoffer

Don’t believe the world owes you a living; the world owes you nothing – it was here first.

Robert Jones Burdette

Unless you can find some sort of loyalty you cannot find unity and peace in your active living

Josiah Royace

The secret to a good life is to have the right loyalties and to hold them in the right scale of values.

Norman Thomas

It is best to do things systematically, since we are only human, and disorder is our worst enemy. HesiodWatch out for the fellow who talks about putting things in order! Putting things in order always means getting other people under your control.

Dennis Diderot

The secret of all power is – save your force. If you want high pressure you must choke off waste. Joseph Farrell


Far better to think historically, to remember the lessons of the past. Thus far better to conceive of power as consisting in part of the knowledge of when not to use all the power you have. Far better to be one who knows that if you reserve the power not to use all your power; you will others far more successfully and well.

A. Bartlett Giamatti, President, Yale University

Never promise more than you can perform.Publilius Syrus

DIRECTING

Thy actions, and thy actions alone, determine thy worth.Johann Fichte

There is very little difference in people, but that little difference makes a big difference. The little difference is attitude. The big difference is whether it is positive or negative.

Clement Stone

Our belief at the beginning of a doubtful undertaking is the one thing that assures the successful outcome of any venture.

William James

The doors we open and close each day decided the lives we live.Flora Whittemore

I do not believe in a fate that falls on men however they act; but I do believe in a fate that falls on them unless they act.

G.K. Chesterton

Give me the ready hand rather than the ready tongue.Guiseppe Garibaldi

You make more fiends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.

Dale Carnegie

Before water will generate steam it has to boil. An Engine won’t move an inch until the steam gauge registers 212 degrees. The man without enthusiasm is trying to move the machinery of his life with lukewarm

water. Only one thing can happen; he will stall. Enthusiasm is the warmth in the fire, it’s the breath in all things alive.

A.B. ZuTavern

It is not what we know but what we use.Marchant

Iron rusts from disuse, stagnant water loses its purity and in cold weather becomes frozen; even so does inaction sap the vigors of the mind.

Leonardo DaVinci

Better keep yourself clean and bright; you are the window through which you must see the world.

Lord Action

Let him that would move the world, first move himself.Socrates

If you really want to live you’d better start at once to try. If you don’t it really doesn’t matter, but you’d better start to die. W.H.AudenGet action. Do things; be sane, don’t fritter away your time…take a place wherever you are and be somebody; get action.

Theodore Roosevelt

We are made for action, and for right action – for thought and for true thought. Let us live while we live; let us be alive and doing; let us act on what we have, since we have not what we wish.

John Henry Cardinal Newman

Act quickly, think slowly. Greek Proverb

Make up your mind to act decidedly and take the consequences. No good is ever done in this world by hesitation.

Thomas Henry Huxley

We must learn to be still in the midst of activity and to be vibrantly alive in repose.

Indira Gandhi

I would like to amend the idea of being in the right place a the right time. There are many people who where in the right place at the right time but didn’t know it. You have to recognize when the right place


and the right time fuse and take advantage of that opportunity. There are plenty of opportunities out there. You can’t sit back and wait.

Ellen Metcalf

Bite off more than you can chew, then chew it. Plan more than you can do, Then do it. AnonymousDon’t be ‘consistent,’ but be simply true.

Oliver Wendell Holmes

Enjoy when you can, and endure when you must.Goethe

Always begin anew with the day, just as nature does; it is one of the sensible things that nature does.

George E. Woodberry

Count that day lost whose low descending sun views from thy hand no worthy action done.

Anonymous

Let each day take thoughts for what concerns it, dispose of its own affairs and respect the day which is to follow, and we shall always be ready.

Henri F. Amiel

There is no short cut to fame and comfort and all there is to bore into it as hard as you can.

Oliver Wendell Holmes, Jr.

He that can’t endure the bad, will not live to see the good.Jewish Proverb

Home not for impossibilities.Thomas Fuller

We have committed the Golden Rule to memory; let us now commit it to life. Edwin Markham

Nothing is impossible; there are ways that lead to everything, and if we had sufficient will, we should always have sufficient means. It is often merely an excuse that we say things are impossible.

Francois de La Rochefoucauld

My message to you is: Be courageous. I have seen many depressions in business. Always America has emerged stronger and more prosperous. Be brave as your fathers were before you. Have faith! Go forward!

Thomas Alva Edison

Forget injuries, never forget kindness.Confucius

Do not wait for extraordinary circumstances to do good; try to use ordinary situations.

Jean Paul Richter

Be kind – remember everyone you meet is fighting a battle – everybody’s lonesome.

Marion Parker

Look to this day! For it is life the very life of life. For yesterday is but a dream and tomorrow is only a vision but today well lived makes every yesterday a dream of happiness and tomorrow a vision of hope. Look well, therefore, to this day! Such is the salutation of the dawn.

Kalidasa.

Look not mournfully into the Past. It comes not back again. Wisely improve the Present. It is thine. Go forth to meet the shadowy Future, without fear, and with a manly heart.


To see what is right, and not to do it, is want of courage, or of principle.Confucius

If you think you can win, you can win. Faith is necessary to victory.William Hozlitt

Sin in reverie, and watch the changing color fo the waves that break upon the idle seashore of the mind.


DELEGATION

Instead of saying that man is the creature of circumstances, it would be nearer the mark to say that man is the architect of circumstances.

G.H. Lewis


It is no use to wait for your ship to come in unless you have sent one out.

Belgian Proverb

Definiteness of purpose is the starting point of all achievement.Clement Stone

Just remember that what you are going to be tomorrow you are becoming today.

Anonymous

‘We sure shook that bridge,’ the mouse said to the elephant after they had crossed the bridge.

Anonymous

The man who says, ‘It can’t be done.’ Is liable to be interrupted by someone doing it.

Anonymous

Instead of saying that man is the creature of circumstances, it would be nearer to the mark to say that man is the architect of circumstances.

G.H. Lewis

The strength of an organization is not I. It is WE.A.B. ZuTavern

Courage is the first of human qualities because it is the quality which guarantees all others.

Winston Churchill

Wealth lost, something lost; honor lost, much lost; courage lost, all lost.


Men are never so likely to settle a question rightly as when they discuss it freely. MocaulayAll bitter feelings are avoided, or at least greatly reduced by prompt face-to-face discussion.

Walter Pitkin

What I need most is somebody to make me do what I can.Ralph Waldo Emerson

Hoping and waiting is not my way of doing things.Johann Wolfgang von Goethe

The executive’s chief business is to organize, deputize and supervise.Ripley

It is no use to wait for your ship to come in unless you have sent one out.Belgian Proverb

Nothing is denied to well-directed labor; nothing is ever to be attained without it.

Sr Joshua Reynolds

Patience is the companion of wisdom.St. Augustine

Patience and fortitude conquer all things.Ralph Waldo Emerson

When dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bustling with prejudices and motivated by pride and vanity.

Dale Carnegie

We can be valued only as we make ourselves valuable.Ralph Waldo Emerson

Know how to ask. There is nothing more difficult for some people, nor for others, easier:

Baltasar Gracian

Let us be of good cheer, remembering that the misfortunes hardest to bear are those which never happen. James Russell LowellIf you command wisely, you’ll be obeyed cheerfully.

Thomas Fuller

Borrow trouble for yourself, if that’s your nature, but don’t lend it to your neighbors.

Rudyard Kipling

Worry a little bit every day and in a lifetime you will lose a couple of years. If something is wrong, fix it if you can. But train yourself not to worry. Worry never fixes anything.

Mary (Mrs. Ernest) Hemingway


Before we set our hearts too much upon anything, let us examine how happy those are who already posses it.

Francois de La Rouchefoucauld

A thousand tearful images and dire suggestions glance along the mind when it is moody and discontented with itself. Command them to stand and show themselves, and you presently assert the power of reason over imagination.

Sir Walter Scott

Cultivate forbearance till your heart yields a fine crop of it. Pray for a short memory as to all unkindnesses.

Charles Haddon Spurgeon

The true way to be humble is not to stoop till you are smaller than yourself, but to stand at your real height against some higher nature that shall show you what the real smallness of your greatness is.

Phillips Brooks

Do not Practice Excessive humility.Dr. John Todd

Be humble, for the worst thing in the world is of the same stuff as you; be confident, for the stars are of the same stuff as you.

Nicholai Velimrovic

Don’t be so humble. You’re not that great.Golda Meir

The Chief lesson I have learned in a long life is that the only way to make a man trustworthy is to trust him; and the surest way to make him untrustworthy is to distrust him and show your distrust.

Henry L. Stimson

Fight for your opinions, but do not believe that they contain the whole truth, or the only truth.

Charles A. Dana

CONTROL

One can be very happy without demanding that others should agree with him Johann Wolfgang von Goethe

No one can be in perfect accord with anyone but himself.Arthur

Adversity, if for no other reason, is of benefit, since it is sure to bring a season of sober reflection. Men see clearer at such times. Storms purify the atmosphere.

H.W. Beecher

Never cackle till your egg is laid.Anonymous

I can teach you, honest friend, what to believe, believe life; it teaches better than book or orator.


Fool me once, shame on you; fool me twice, shame on me.Chinese Proverb

Master easy, servant slack. Chinese ProverbFidelity to a worthy purpose is what constitutes true happiness.

Helen Keller

The majority see the obstacles; the few see the objectives; history records the success of the latter, while oblivion is the reward of the former.

Anonymous

Good mental health means simply: (1) you are able to get along with yourself, (2) you are able to get along with others (3) you are able to get along with circumstances.

B.W. Bauer, M.D.

Once of the hardest things in the world to do is to admit that you are wrong. And nothing is more helpful in receiving a situation than its frank admission.

Benjamin Disraeli

We have all of us sufficient fortitude to bear the misfortunes of others.Francois de La Rochefoucauld

Be calm in arguing; for fierceness makes error a fault, and truth discourtesy; calmness is great advantage.

George Herbert


Keep cool; anger is not a argument.Daniel Webster

Don’t think there are no crocodiles because the water calm.Malayan Proverb

Make yourself necessary to somebody Do not make life hard to any.Ralph Waldo Emerson

Learn to accept in silence the minor aggravations, cultivate the gift of taciturnity, and consume your own smoke with an extra draft of hard work, so that those about you may not be annoyed with the dust and soot of your complaints.

Sir William Osler

My code of life and conduct is simply this; work hard; play to the allowable limit; disregard equally the good and bad opinion of others; never do a friend a dirty trick,… never grow indignant over anything;…live the moment to the utmost of its possibilities;… and be satisfied with life always, but never with oneself.

George Jean Nathan

Do not remove a fly from your friend’s forehead with a hatchet.Chinese Proverb

Rest satisfied with doing well, and leave other to talk of you as they please.Pythagoras

If you know how to spend less than you get you have the philosopher’s stone… Beware of little expenses. A small leak will sink a great ship… Ere you consult your fancy, consult your purse.

Benjamin Franklin

Love truth, and pardon error.Voltaire

Give me a good fruitful error any time, full of seeds, bursting with its own corrections. You can keep your sterile truth for yourself.

Vilfredo Pareto

Be willing to have it so. Acceptance of what has happened is the first step to overcoming the consequences of any misfortune.

William James

Hate no one; hate their vices, not themselves.J.G.C. Brainard

Let us not look back in anger or forward in fear, but around in awareness.James Thurber

Assert your right to make a few mistakes. If people can’t accept your imperfections, that’s their fault.

David M. Burns, M.D.

When you make a mistake, don’t look back at it long. Take the reason of the thing into your mind, and then look forward. Mistakes are lessons of wisdom. The past cannot be changed. The future is yet in your power.

Hugh White

If you have made mistakes, even serious mistakes, there is always another chance for you. And supposing you have tried and failed again and again, you may have a fresh start any moment you choose, for this thing that we call ‘failure’ is not the falling down, but the staying down.

Mary Pickford

Be careful that victories do not carry the seeds of future defeats.Ralph W. Sockman

The real world is not easy to live in. It is rough; it is slippery. Without the most clear-eyed adjustments, we fall and get crushed. A man must stay sober: not always, but most of the time. Clarence DayDo what you feel in your heart to be right – for you’ll be criticized anyway. You’ll be damned if you do, and damned if you don’t.

Eleanor Roosevelt

Make it a rule of life never to regret and never to look back. Regret is an appalling waste of energy; you can’t build on it; it’s only good for wallowing in. Katherine MansfieldShut out all of your past except that which will help you weather your tomorrows.

Sir William Osler

We think in generalities, but we live in detail. To make the past live, we must perceive it in detail in addition to thinking of it in generalities.

Alfred North Whitehead


If you don’t learn to laugh at trouble, you won’t have anything to laugh at when you’re old.

Ed Howe

People will listen a great deal more patiently while you explain your mistakes than when you explain your successes.

Wilbur N. Nesbit

Some people would rather be ruined by empty flattery than saved by constructive criticism.

Anonymous

DECISION-MAKING

Not alone to know, but to act according to thy knowledge, is thy destination.Johann Fichte

The great end of life is not knowledge but action. Aldous HuxleyTalent is nurtured in solitude character is formed in the stormy billows of the world.


Knowledge without justice ought to be called cunning rather than wisdom.Plato

Don’t curse the darkness – light a candle. Chinese ProverbThere is a great difference between worry and concern. A worried person sees a problem, and the concerned person solves a problem.

Harold Stephens

What you are to be, or become, depends upon the character of your resolutions.

Walter Matthews

The more you think, the more time you have.Henry Ford

I beg you, do not be unchangeable. Do not believe that you alone can be right. The man who thinks that, The man who maintains that only he has to power to reason correctly, the gift to speak, the soul – A man like that, when you know him, turns out empty.

Sophocles

If you would convince others, seem open to conviction yourself.Philip Dormer Stanhope (Lord Chesterfield)

Before you contradict an old man, my fair friend, you should endeavor to understand him.

George Santayana

Never be so brief as to become obscure.Tyron Edwards

Vigorous writing is concise. A sentence should contain no more unnecessary words, a paragraph no unnecessary sentences, for the same reason that a drawing should have no unnecessary lines and a machine no unnecessary parts. This requires not that the writer make all his sentences short, or that he avoid all detail and treat his subjects only in outline, but that every word tell.

William Strank

After victory, tighten your helmet cord. Japanese Proverb

When a decision is reached and execution is the order of the day, dismiss absolutely all responsibility and care about the outcome.

William James

When you get into a tight place and everything goes against you, till it seems you could not hold on a minute longer, never give up then, for that is just the place and time that the tide will turn.

Harriet Beecher Scowe

(Don’t) spend ten dollars’ worth of energy and a ten-cent problem…There are millions of want-to’s and have to’s in life. Ultimately, these pressures create stress only when your time and energy spending decisions aren’t consistent with your goals, beliefs, and values.

Dr. Donald A. Tubesing

You can exert no influence if you are not susceptible to influence.Carl Gustav Jung

One thing life taught me: if you are interested, you never have to look for new interests. They come to you. When you are genuinely interested in one thing, it will always lead to something else.

Eleanor Roosevelt


There is so little time for the discovery of all that we want to know about the things that really interest us. We cannot afford to waste it on the things that are only of casual concern for us, or in which we are interested only because other people have told us that we ought to be.

Alec Waugh

A great preservative against angry and mutinous thoughts, and all impatience and quarreling, is to have some great business and interest in your mind, which, like a sponge, shall suck up your attention and keep you from brooding over what displeases you.

Joseph Rickaby

All our progress is an unfolding like the vegetable bud. You have first an instinct, then an opinion, then a knowledge, as the plant has root, bud and fruit. Trust the instinct to the end, though you can render no reason.

Ralph Waldo Emerson

To be nature means to face, and not evade every fresh crisis that comes.Fritz Kunkel

Take time to deliberate, but when the time for action has arrived stop thinking and go in.

Napoleon Bonaparte

You must lose a fly to catch a trout.George Herbert

Behold, the fool sayeth: ‘Put not all thine eggs in the one basket’ - which is but a manner of saying, ‘Scatter your money and your attention.’ But the wise man saith, ‘Put all your eggs in one basket and - WATCH THAT BASKET.’

Mark Twain

Avoid the crowd. Do your won thinking independently. Be the chess player, not the chess piece.

Ralph Charell

Take away the cause, and the effect ceases. Miguel de CervaniesWhen written in Chinese, the world ‘crisis’ is composed to two character - one represents danger; and the other represents opportunity

John F. Kennedy

COMMUNICATION

To accept good advice is but to increase one’s own ability.Johann Wolfgang von Goethe

Goodwill is the one and only asset that competition cannot undersell or destroy.

Marshall Field

If I listen, I have the advantage; if I speak others have it.From the Arabic

We have two ears and one tongue in order that we may hear more and speak less.

Diogenes

Do you wish people to speak well of you? Then do not speak at all of yourself.

Pascal

I will listen to anyone’s convictions, but pray keep your doubts to yourself; I have plenty of my owb.


In the crises of life, our words show where our souls have been feeding.H.E. Fosdick

In hinders the creative work of the mind if the intellect examines too closely the ideas as they pour in.

J.C.F von Schiller

I want only three things: high morale, good earnings and good public relations. If you achieve these, you don’t have to bother to send me any other reports

Donald Power

From listening comes wisdom and from speaking, repentance.Italian Proverb

The person who gossips to you will gossip about you.Anonymous

The ability to express an idea is well nigh as important as the idea itself.Bernard Baruch


Men of few words are the best men.William Shakespeare

Never write a letter while you are angry.Chinese Proverb

The book to read is not the one which thinks for you, but the one which makes you think.

James McCosh

If indeed you must be candid, be candid beautifully.Kahlil Gibran

Never write on a subject without first having read yourself full on it; and never read on a subject till you have thought yourself hungry on it.

Jean Paul Richter

Pray for a short memory as to all unkindnesses.Charles H. Spurgeon

Open your mouth and purse cautiously, and your stock of wealth and reputation shall, at least in repute, be great.

Johann Georg von Zimmermann

When you have got an elephant by the hind leg, and he is trying to run away, it’s best to let him run. Abraham LincolnIf thou art a master, be sometimes blind, if a servant, sometimes deaf.

Thomas Fuller

When people talk, listen completely. Most people never listen.Ernest Hemingway

The secret of a good memory is attention, and attention to a subject depends upon our interest in it. We rarely forget that which has made a deep impression on our minds. Tyron EdwardsStay at home in your mind. Don’t recite other people’s opinions.

Ralph Waldo Emerson

Do not think of knocking out another person’s brains because he differs in opinion from you. It would be as rational to knock yourself on the head because you differ from yourself ten years ago.

Horace Mann

Continue to express your dissent and your needs, but remember to remain civilized, for you will sorely miss civilization if it is sacrificed in the turbulence of change.

Will Durant

Be a craftsman is speech that thou mayest be strong, for the strength of one is the tongue, and speech is mightier than all fighting.

Maxims of Ptahhotep, 3400 B.C

Words form the thread on which we string our experiences.Aldous Huxley

To be able to ask a question clearly is two-thirds of the way to getting the answer.

John Ruskin

Know how to ask. There is nothing more difficult for some people, nor for others, easier.

Baltasar Gracian

I keep six honest serving men… they taught me everything I know; their names are: what and why and when and how and who and where.

Rudyard Kipling

Prejudices subsist in people’s minds long after they have been destroyed by their experience.

Ernest Dimnet

Conduct is more convincing than language.John Woolman

Thoughts corrupt language, and language can also corrupt though.George Orwell

Two great talkers will not travel far.George Borrow

The opposite of talking isn’t listening. The opposite of talking is waiting. Fran LebowitzThere is nothing like listening to show you that the world outside your head is different from the one inside your head.

Thornton Wilder


Everything has been said before, but since nobody listens we have to keep going back and saying it all over again.

Andre gide

The reason why we have two ears and only one tongue is so we many listen more and talk less

Diogenes

If you can’t get people to listen to you any other way; tell them it is confidential Farmer’s DigestThe ability to see the situation as the other side sees it is one of the most important skills a negotiator can possess.

Roger Fisher

We do not see things as they are; we see things as we are.The Takmud

Words are really a mask. They rarely express the true meaning; in fact, they tend to hide it.

Hermann Hesse

MOTIVATION

If you would lift me you must be on higher ground.Ralph Waldo Emerson

The greatest discovery of my generation is that human beings can alter their lives by altering their attitudes of mind.

William James

Kindness is the golden chain by which society is bound together.Johann Wolfgang von Goethe

In half a century of living has taught me anything at all, it has taught me that nothing can bring you peace but yourself.

Dale Carnegie

You think me the child of circumstances; I make my circumstances.Ralph Waldo Emerson

The recipe for perpetual ignorance is to be satisfied with your opinions and content with your knowledge.

Elbert Hubbard

Enthusiasm is a vital element toward the individual success of every man and woman.

Conrad Hilton

Keep away from people who try to belittle your ambitions. Small people always do that, but the really great make you feel that you, too, can become great.

Mark Twain

Beware the fury of a patient man.John Dryden

If your daily life seems poor, do not blame it; blame yourself, tell yourself that you are not poet enough to call forth its riches.

Rainer Maria Rilke

When fate hands us a lemon, let’s try to make a lemonade.Dale Carnegie

What is required is sight and insight – then you might add one more; excite.

Robert Frost

You cannot dream yourself into a character; you must hammer and forge yourself one. James a FroudeIn attempts to improve your character, know what is in your power and what is beyond it.

Francis Thompson

If you think about what you ought to do for other people, your character will take care of itself.

Woodrow Wilson

Learn how to pay compliments. Start with the members of your family, and you will find it will become easier later in life to compliment others. It’s a great asset.

Letitia Baldrige

When you cannot get a compliment any other way pay yourself.Mark Twain

Enjoy your own life without comparing it with that of another.Marquis de Condorcet


Do not spoil what you have by desiring what you have not; but remember that what you now have was once among the things only hoped for.

Epicurus

One should either be sad or joyful. Contentment is a warm sty for eaters and sleepers.

Eugene O’Neill

You might as well fall flat on your face as lean over too far backwards.James Thurber

If you want to make peace, you don’t talk to your friends. You talk to your enemies. Moshe DayanRemember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment.

Benjamin Franklin

Make the best use of what is in your power, and take the rest as it happens.

Epictetus

Don’t be afraid of opposition. Remember, a kite rises against, not with, the wind.

Hamilton Wright Mabie

Do it now. It is not safe to leave a generous feeling to the cooling influences of the world.

Thomas Guthrie

We must not only give what we have; we must also give what we are.Desire Joseph Cardinal Mercier

The best thing to give your enemy is forgiveness; to an opponent, tolerance; to a friend, your heat; to your child, a good example; to a father, deference: to your mother, conduct that will make her proud of you; to yourself, respect: to all men, charity.

Francis Maitland Balfour

Never seem more learned than the people you are with. Wear your learning like a pocket watch and keep it hidden. Do not pull it out to count the hours, but give the time when you are asked.

Lord Chesterfield

Whenever evil befalls us, we ought to ask ourselves, after the first suffering, how we can turn it into good. So shall we take occasion, from one bitter root to raise perhaps many flowers.

Leigh Hunt

Learn to see in another’s calamity the ills which you should avoid.Publilius Syrus

Have patience with all things, but chiefly have patience with yourself. Do not lose courage in considering your own imperfections but instantly set about remedying them everyday begin the task anew.

Saint Francis de Sales

Patience serves as a protection against wrongs as clothes do against cold. For if you put on more clothes as the cold increases, it will have no power to hurt you. So in like manner you must grow in patience when you meet with great wrongs, and they will then be powerless to vex your mind.

Leonardo da Vinci

When someone does something good, applaud! You will make two people happy.

Samuel Goldwyn

Use what talents you posses: the woods would be very silent if no birds sang there except those that sang best.

Henry Van Dyke

Enthusiasm is like having two right hands.Elbert Hubbard

Every great and commanding moment in the annals of the world is the triumph of some enthusiasm.

Ralph Waldo Emerson

There can be no transforming of darkness into light and of apathy into movement without emotion.

Carl Jung

Character does not change. Opinions alter, but character is only developed.

Benjamin Disraeli


All we can ever do in the way of good to people is to encourage them to do good for themselves.

Randolph Bourne

Never discourage anyone who continually makes progress, no matter how slow.

Plato

I believe in the theory that the strongest motive, whether we are conscious of it or not, rules our conduct.

Ellen Glasgow

Human beings are not influenced by anything to which they are not naturally disposed. Hesketh PearsonWhat is necessary to change a person is to change his awareness f himself.

Abraham H. Maslow

Consider how hard it is to change yourself and you’ll understand what little chance you have of trying to change others.

Jacob Braude

APPLIED LEADERSHIP

It’s not the size of the dog in a fight but the size of the fight in the dog.Tom Barrett

A journey of a thousand leagues begins with a single step.Chinese Proverb

Mediocrity obtains more with application than superiority without it.Gracian

It is easier to go down a hill than up, but the view is best from the top.Arnold Bennett

Behavior is a mirror in which everyone shows his image.Johann Wolfgang von Goethe

Keeping your clothes well pressed will keep you from looking hard pressed. Coleman CoxIt takes stronger character to stand good fortune than bad fortune.

Benjamin Franklin

We don’t get what we want. We get what we are.Anonymous

In life we get what we order.Anonymous

Humility is the solid foundation of all the virtues.Confucius

The way to gain a good reputation is to endeavor to be what you desire to appear.

Socrates

Don’t open a shop unless you know how to smile.Jewish Proverb

The most important thing in the Olympic Games is not winning but taking part… The essential thing in life is not conquering but fighting well.

Baron Pierre de Coubertin, Founder of the Modern Olympic Games

Remember that what you believe will depend very much on what you are.Noah Porter

One needs to be slow to form convictions, but once formed, they must be defended against the heaviest odds.

Mohandas K. Gandhi

Even when you are sure, seem rather doubtful; and, if you would convince others, seem open to conviction yourself.

Lord Chesterfield

If your determination is fixed, I do not counsel you to despair. Few things are impossible to diligence and skill. Great works are performed not by strength, but perseverance.

Samuel Johnson

All that is necessary to break the spell on inertia and frustration is this: Act as if it were impossible to fail. That is the talisman, the formula, the command of right-about-face which turns us from failure towards success.

Dorothea Brande


Make it a point to do something every day that you don’t want to do. This is the golden rule for acquiring the habit of doing your duty without pain

Mark Twain

Whey you have a number of disagreeable duties to perform, always do the most disagreeable first.

Josiah Quincy

Never mind your happiness; do your duty.Will durant

Do the duty which lieth nearest to thee! Thy second duty will have already become clearer. Thomas CarlyleYou took the good things for granted. Now you must earn them again. For every right that you cherish, you have a duty that you must fulfill. For every good which you wish to preserve, you will have to sacrifice your comfort and your ease. There is nothing for nothing any longer.

Walter Lippmann

How can you come to know yourself? Never by thinking, always by doing. Try to do your duty, and you’ll know right away what you amount to. And what is your duty? Whatever the day calls for.


Always do right. This will surprise some people and astonish the rest.Mark Twain

Be courteous to all, but intimate with few, and let those few be well tried before you give them your confidence. True friendship is a plant of slow growth, and must undergo and withstand the shocks of adversity before it is entitle to the appellation.

George Washington

If it’s very painful for you to criticize your friends – you’re safe in doing it. But if you take the slightest pleasure in it – that’s the time to hold your tongue.

Alice Duer Miller

Always laugh when you can. It is cheap medicine.Lord Byron

The only way to have a friend is to be one.Ralph Waldo Emerson

Go often to the house of thy friend; for weeds soon choke up the unused path.

Scandinavian Proverb

Laugh and the world laughs with you; Weep and you weep alone.Ella Wheeler Wilcox

Let us make one point…that we meet each other with a smile, when it is difficult to smile..Smile at each other, make time for each other in your family.

Mother Teresa, in her Nobel Lecture

You must not lose faith in humanity. Humanity is an ocean; if a few drops of the ocean are dirty, the ocean does not become dirty.

Mohandas K. Gandhi

We must learn to live together as brothers or perish together as fools.Dr. Martin Luther King. Jr.

Never esteem anything as of advantage to thee that shall make thee break thy word or lose thy self-respect.

Marcus Aurelius

Be so true to thyself as thou be not false to others.Francis Bacon

This above all; to thine own self be true. And it must follow, as the night the day, Thou canst not then be false to any man.

Polonius, in Shakespeare’s Hamlet Prince of Denmark

To be persuasive, we must be believable. To be believable, we must be credible. To be credible, we must be truthful.

Edward r. Murrow

The first duty of a leader is to make himself be loved without courting love. To be loved without ‘playing up’ to anyone – even to himself.

Andre Malraux

Remember that it is far better to follow well than to lead indifferently.John G. Vance


If you wish to know what a man is, place him in authority.Yugoslav Proverb

It is the part of a good shepherd to shear his flock, not to skin it.Latin Proverb

If you don’t try to win, you might as well hold the Olympics in somebody’s back yard. The thrill of competing carries with it the thrill of gold medal. One wants to win to prove himself the best.

Jesse Owens

Keep on going and the chances are you will stumble on something, perhaps when you are least expecting it. I have never heard of anyone stumbling on something sitting down.

Charles F. Kettering

Regard your good name as the richest jewel you can possibly be possessed of – for credit like fire; when once you have kindled it, you may easily preserve it, but if you once extinguish it, you will find it an arduous task to rekindle it again. The way to gain a good reputation is to endeavor to be what you desire to appear.

Socrates

Toil to make yourself remarkable by some talent or other.Seneca

Whatever you are by nature, keep to it; never desert your line of talent. Be what nature intended you for and you will succeed.

Sydney Smith

Work while you have the light. You are responsible for the talent that has been entrusted to you.

Henry F. Amiel

PERFORNACE APPRAISAL

It is a great piece of folly to sacrifice the inner for the outer man.Arthur Schopenhauer

Very few people ever scratch the surface of their potential ability. Many go all through life without ever discovering themselves.

A.A.M.

You had better live you best, think your best and do your best today – for today will soon be tomorrow and tomorrow will soon be forever.

A.P.Gouthey

Employ your time in improving yourself by other men’s writings so that you shall come easily by what others have labored hard for.

Socrates

The short savings of good and wise men are of great value. They are like the dust of gold or the sparkle of the diamond.

Leo Tolstoy

He is a rich man who can avail himself of all men’s faculties.Emerson

The wisdom of the wise – and the wise and experience of the ages are perpetuated by quotation.

Benjamin Disraeli

Trifles makes perfection, but perfection itself is no trifle.Michelangelo

When love and skill work together expect a masterpiece.John Ruskin

Do not try to be anything but what you are, and try to be that perfectly.De Sales

Men are anxious to improve their circumstances, but are unwilling to improve themselves; they therefore remain bound.

James Allen

Let us be at least as generous in judging others as we are in judging ourselves.O.S.Marsden

In judging, the thing to do is to supply light and not heat.Woodrow Wilson

To give every man his due, that is supreme justice.Cicero

Nothing can be honorable where justice is absent.Cicero


You cannot teach a man anything; you can only help him to find it for himself.

Galileo

Let our teaching be full of ideas; hitherto it has been stuffed only with facts.Anatole France

Not in the clamor of the crowded street, not in the shouts and plaudits of the throng, but in ourselves are triumph and defeat.


If we take people as we find them we many make them worse, but if we treat them as though they are what they should be, we help them to become what they are capable of becoming.


The secret of contentment is knowing how to enjoy what you have, and to be able to lose all desire for things beyond your reach.

Lin Yutang

Judge a man by his questions rather than by his answers.Voltaire

If you would create something you must be something.Johann Wolfgang von Goethe

There are admirable potentialities in every human being. Believe in your strength and your youth. Learn to repeat endlessly to yourself, ‘It all depends on me.’

Andre Gide

Do continue to believe that with your feeling and your work you are taking part in the greatest; the more strongly you cultivate in yourself this belief. The more will reality and the world go forth from it.

Rainer Maria Rilke

If you doubt you can accomplish something, then you can’t accomplish it. Have confidence in your ability, and then be tough enough to follow through. Rosalynn Carter

If you treat people right, they will treat you right – ninety percent of the time. Franklin D. Roosevelt

If you cannot lift the load off another’s back do not walk away. Try to lighten it.

Frank Tyger

Do not offer advice which has not been seasoned by your own performance.

Henry S. Haskins

People who ask our advice almost never take it. Yet we should never refuse to give it, upon request, for it often helps us to see our won way more clearly.

Brendan Francis

Perhaps the most valuable result of all education s the ability to make yourself do the thing you have to do, when it ought to be done, whether you like it or not; it is the first lesson that ought to be learned; and however early a man’s training begins, it is probably the last lesson that he learns thoroughly

Thomas Henry Huxley

First you have to learn something, then you can go out and do it.Mies van der Rohe

Never regard study as a duty, but as the enviable opportunity to learn to know the liberating influence of beauty in the realm of the spirit for your own personal joy and to the profit of the community to which your later work belongs.

Albert Einstein

If you think education is expensive – try ignoranceDerek Bok, President, Harvard University

When you wish to instruct, be brief; that men’s minds take in quickly what you say, learn its lesson, and retain it faithfully. Every word that is unnecessary only purs over the side of a brimming mind.

Cicero

If we succeed in giving the love of learning, the learning itself is sure to follow.

John Lubbock

Never discourage anyone…who continually makes progress no matter how slow. Plato


Let honor be as strong to us an obligation as necessity is to othersPliny the Elder

You cannot believe in honor until you have achieved it. Better keep yourself clean and bright; you are the window through which you must see the world.

George Bernard Shaw

Be honorable yourself if you wish to associate with honorable people.Welsh Proverb

You can’t achieve anything without getting in someone’s way. You can’t be detached and effective.

Abha Eban

Judge thyself with the judgment of sincerity, and thou will judge others with the judgment of charity.

John Mitchell Mason

The possibility that we may fail in the struggle ought not to deter us from the support of a cause we believe to be just.

Abraham Lincoln

If you really do put a small value upon yourself, rest assured that the world will not raise your price.

Anonymous

PERSONAL GROWTH

It is not doing the thing we like, but liking the thing we have to do that makes life happy.


Enthusiasm is the mother of effort, and without it nothing great was ever accomplished.

Ralph Waldo Emerson

Be too large for worry, too noble for anger, too strong for fear, and too happy to permit the presence of trouble. Think well of yourself and proclaim this fact to the world – not in loud words, but in great deeds.

Optimists’ Creed

Of the things we think, say, or do, ask: ‘Is it the truth? Is it fair to all concerned? Will it build good will and friendship? Will it be beneficial to all concerned?’

The Rotary Creed

The creed of today becomes the deed of tomorrow.E. Stanley Jones

Enjoy what you can; and endure what you must.Johann Wolfgang von Goethe

To be what we are, and to become what we are capable of becoming, is the only end of live.

Baruch Spinoza

Our life is what our thoughts make it.Marcus Aurelius

Life has a value only when it has something valuable as its object.Georg Wilhelm Friedrich Hegel

Well intentioned persons who have never succeeded in managing their private affairs are ready to take over the destinies of worlds.

Manly Hall

We forge the chains we wear in life.Charles dickens

No one but you is withholding your own from you.Thomas Blandi

Insist on yourself; never imitateRalph Waldo Emerson

Reputation is what folks think you are. Personality is what you seen to be. Character is what you really are.

Anonymous

It is wise to keep in mind that neither success nor failure is ever final.Roger Babson

Having once decided to achieve a certain task, achieve it at all costs of tedium and distaste. The gain in self-confidence of having accomplished a tiresome labor is immense. Arnold Bennett


Whatever thy hand findeth to do, do it with all thy mightOld Testament

Success is not so much achievement as achieving. Refuse to join the cautious crowd tht plays not to lose; play to win.

David J. Mahoney

You may be disappointed if you fail, but you are doomed if you don’t try.Beverly sills

Let us then be up and doing with a heart for every fate still achieving, still pursuing learn to labor and to wait.


My mother drew a distinction between achievement and success. She said that achievement is the knowledge that you have studied and worked hard and done the best that is in you. Success is being praised by others, and that’s nice, too, but not as important or satisfying. Always aim for achievement and forget about success.”

Helen Hayes

If you aspire to the highest place, it is no disgrace to stop at the second, or even third, place.

Cicero

Climb High, Climb Far, Your goal the sky, Your aim the star.Inscription on Hopkins Memorial Steps Williams College

Williamstown, Massachusetts

Ah, but a man’s reach should exceed his grasp or what’s a heaven for?Robert Browning

Whenever it is in any way possible, every boy and girl should choose as his life work some occupation which he should like to do anyhow, even if he did not need the money.

William Lyon Phelps

Fall seven times, stand up eight. Japanese ProverbOne ought never to turn one’s back on a threatened danger and try to run away from it. If you do that, you will double the danger. But if you meet it promptly and without flinching, you will reduce the danger by half. Never run away from anything. Never!

Sir Winston Churchill

The roots of true achievement lie in the will to become the best that you can become.

Harold Taylor

Determine never to be idle…It is wonderful how much may be done if we are always doing.

Thomas Jefferson

Enjoy you happiness while you have it, and while you have it, do not too closely scrutinize its foundation.

Joseph Farrell

Cherish all your happy moments: they make a fine cushion for old age.Christopher Morley

Remember that happiness is a way of travel – not a destination.Roy M. Goodman

Good happiness out of work or you may never know what happiness is.Elbert Hubbard

Seize from every moment its unique novelty and do not prepare your joys.

Andre Gide

What another would have done as well as you, do not do it. What another would have said as well as you, do not say it. What another would have written as well, do not write it. B faithful to what which exists nowhere but in yourself – and thus make yourself indispensable.

Andre Gide

Resolve to be thyself; and know that he who finds himself loses his misery.Matthew Arnold.

Try as much as possible to be wholly alive, with all your might, and when you laugh, laugh like hell, and when you get angry, get good and angry. Thy to be alive. You will be dead soon enough.

William Saroyan

Let us not judge life by the member of breaths taken, but by the number of times the breath is held, or lost, either under a deep emotion, caused by love. or when we stand before an object of interest and beauty.

W.H. Davies

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The art of living is more like that of wrestling than of dancing; the main thing is to stand firm and be ready for an unforeseen attach.

Marcus Aurelius

You can’t do anything about the length of your life, but you can do something about its width and depth.

Evan Esar

Make your life a mission – not an intermission.Arnold Glasgow

So live that you wouldn’t be ashamed to sell the family parrot to the town gossip.

Will Rogers

Try not to become a man of success but rather to become a man of value.Albert Einstein

I can’t give you a sure-fire formula for success, but I can give you a formula for failure: try to please everybody all the time.

Herbert Bayard Swope

A great secret of success is to go through life as a man who never gets used up.

Albert Schweitzer

Under all that we think, lives all we believe like the ultimate veil of our spirits.

Antonio Machado

Chapter-6

Some Useful Tips

1. Intention kitna bhi achha ho Duniya presentation dekhti hai, Aur presentation kitna bhi accha ho, Uparwala Intention Choice is yours!

2. “Everyone have two Eyes... But No one has the same View...” 3. The most important quality of successful people is their willingness

to change.. 4. “Human beings are very strange, They have ego of their knowledge,

but, they don’t have knowledge, of their ego”. 5. People who judge do not matter. People who matter do not judge. 6. Alphabet “O” stands for Opportunity which is absent in Yesterday”

Available only once in “Today”, And thrice in “Tomorrow” 7. “Pain Is Unavoidable but, Suffering Is Optional” 8. SOLID QUOTE: “Patthar Sirf ck bar Mandir Jaata hai aur Bhagwan

Dan Jaata hai, Hum Roz Mandir Jakar bhi Patthar hi Rehte hain.” 9. Only messages arc not life, but......our life should be a message to

others! 10. Fame usually comes to those who are thinking about something else. 11. You are not here to make others understand you, you are here to

understand your self, 12. Put some Gratitude into your Attitude, there is always some thing

to be thankful for. 13. We look for the Perfect Person to trust, but we don’t realize that a

person becomes Perfect when we begin to trust them.

14. People who change after change will servieve, People who change with change will succeed, People who cause the change will lead.

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15. Your true character is most accurately measured by how you treat those who can do nothing for you.

16. Do not depend on any one in this world, even your own, Shadow leaves you when you are in darkness.

17. Ants hate cucumber, keep the cucumber skin near the place of ant hole, you will find solution.

18. To get pure and clean ice, Boil water first before freezing.

19. To make mirror shine, clean with sprite.

20. To remove chewing gum from clothes, keep the cloth in the freezer for an hour.

21. To whiten white clothes, Soak white clothes in hot water with a slice of lemon for 10 minutes.

22. To give a shine to hair, add one teaspoon of vinegar to hair and then wash hair.

23. To get maximum juice out of lemons, soak lemons in hot water for one hour, and then juice them.

24. To avoid smess of cabbage while cooking, keep a piece of bread on the cabbage in the vessel while cooking.

25. To avoid tears while cutting onions, chew gum.

26. To boil potatoes quickly, skin one potato from one side only before boiling.

27. To skin sweet potatoes quickly, Soak in cold water immediately after boiling.

28. To remove ink from clothes, put toothpaste on the ink spots generously and let it dry completely.

29. To get rid of mice or rats, Sprinkle black pepper in places, where you find mice or rats, they will run away.

30. Until babies are six months old, they can breathe and swallow at the same time. Indeed conveniently.

31. Offered a new pen to write with, 97% of all people will write their own name.

32. Male mosquitoes are vegetarians, Only females bite.

33. The average person’s field of vision encompasses a 200 degree wide angle.

34. To find out if a watermelon is ripe, knock it, and if it sounds hollow then it is ripe.

35. Canadians can send letters with personalized postage stamps showing their own photos on each stamp.

36. Babies eyes do produce tears until the baby is approximately six to eight weeks old.

37. It snowed in Sahara Desert in February of 1979.

38. Plants watered with warm water grow larger and more quickly then plants watered with cold water.

39. Wearing headphones for just an hour will increase the bacteria in your ear by 700 times.

40. Grapes explode when you put them in the microwave.

41. Those stars and colors you see when you rub your eyes are called phosphenes.

42. Our Eyes are always the same size from Birth but our nose and ears never stop growing.

43. Everyones tongue rint is different, like fingerprints.

44. Contrary to popular belief, a swallowed chewing gum does not stay in the gut. It will pass through the system and be excreted.

45. There is a hotel in Sweden builot entirely out of ice; it is rebuilt every year.

46. Cats, Camels and Giraffes are the only animals in the world that walk right foot. right foot, left foot, left foot, rather then right foot, leftfoot.

47. Onions help reduce cholesterol if eaten after a fat meal.

48. The sound you hear when you crack your knuckles is actually the sound of nitrogen gas buddies bursting.

49. At 40 Centigrade a person loses about 14.4 calories per hour by breathing

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Chapter-7

Useful Tips-Persistence is the Key for Success

“I slept on benches and everyday borrowed Rs 20/= from friends to travel to film city”

Sharukh Khan.

“I failed in 8th standard” Sachin Tendulkar“During my secondary school, I was dropped from school basketball team”

Michell Jordan

“I was rejected for the job in All India Radio because of my heavy voice”

Amitabh Bacchan

“I used to work in petrol pump” Dhiruhai Ambani“I was rejected in the interview of Pilot” Abdul Kalam“I did not even complete my university education”

Bill Gates

“I was a dyslexic kid” Tom Cruize“I was raped at the age of 9” Oprah Winfrey“I used to serve tea at a shop to support my football training”

Lionel Messi

“I used to sleep on the floor in friends rooms, returning Coke bottles for food., Money, and getting weekly free meals at a local temple”

Steve Jobs

“My teachers used to call me a failure” Tony Blair“I was in prison for 27 years” Nelson Mandela

“Worked as a coolie, carpenter, at the age of 30, I was a bus conductor”

Rajnikant

“Fruit juice seller in Daryaganj, Delhi, Worked as a peon in Vadodara, Did not Have the money to watch Jurassic Park, worked as a waiter, dishwasher in Bangkok. Used to sell lipsticks and nail polish in Mumbai..

Gulshan Kumar of T Series.

Worked as a Driver & Poultry seller. MehmoodEmployed as a clerk for Rs.85/- a month. DevanandWorked as waiter and a room service staff in Taj Mahal Palance Hotel, worked in a Dhaba selling omelets, worked as a watchman in Delhi, Rejected 4 times by N. S. D.

B. Irani.

Rajender Mochi s daughter Meera Mochi passed her Computer Science from IIT.

Mochi (Cobbler) by profession

E MAIL ADDRESS IS NOT THE END OF LIFE, FIND INNOVATIVE WAY TO WORK

A Jobless man applied for the position of ‘office boy’ at Microsoft.The HR manager interviewed him then watched him cleaning the

floor as a test.‘You are employed’ he said. Give me your e-mail address and I’ll

send you the application to fill in, as well as date when you may start.The man replied ‘But I don’t have a computer, neither an email’.‘I’m sorry”, said the HR manager. If you don’t have an email, that

means you do not exist. And who doesn’t exist, cannot have the job.’Man left with no hope at all. He didn’t know what to do, with only

$10 in his pocket. He then decided to go to the supermarket and buy a 10Kg tomato crate He then sold the tomatoes in a door to door round. In less than two hours, he succeeded to double his capital. He repeated the operation three times, and returned home with $60.

The man realized that he can survive by this way, and started to go everyday earlier, and return late. Thus, his money doubled or tripled everyday.

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Shortly, he bought a cart, then a truck, and then he had his own fleet of delivery vehicles.

5 years later, the man is one of the biggest food retailers in the USHe started to plan his family’s future, and decided to have a life

insurance.He called an insurance broker, and chose a protection plan.When the conversation was concluded the broker asked him his

email.The man replied, ‘I don’t have an email.’The broker answered curiously, ‘You don’t have an email, and yet

have succeeded to build an empire. Can you imagine what you could have been if you h; an e mail?!!’ The man thought for a while and replied, ‘Yes, I’d be an office boy at Microsoft!’

Internet is not the solution to your life.If you don’t have Internet, but work hard, you can be a millionaire.

WORLDS 8 SUPERB SENTENCES

Shakespeare.Never play with the feelings of others because you may, win the game but the risk is, that you will surely lose, the person for a life time.

Napoleon.The world suffers a lot Not because of the violence of bad people, But because of the silence of good people!

Einstein.I am thankful to all those who said NO to me It’s because of them I did it myself.

Abraham Lincoln.If friendship is your weakest point then you are the strongest person in the world.

Shakespeare.Laughing faces do no mean that there is absence of sorrow! But it means that they have the ability to deal with it.

William Arthur.Opportunities are like sunrises, if you wait too long you can miss them.

Hitler.When you are in the light, Everything follows you, But when you enter into the dark, Even your own shadow doesn’t follow you.

Shakespeare.Coin always makes sound but the currency notes are always silent. So when your value increases keep quiet.

There is nothing called darkness it’s just absence of light. Similarly, there is nothing called Problem, it’s just absence of an idea 2find solution.

But, when it comes to email, it’s time to set the record straight, once and for all-it was a boy, a 14-year-old Indian boy, who invented email. The facts are in black and white.

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Chapter-8

What is Maturity?

Maturity is when you stop trying to change others Instead focus on changing yourself.

Maturity is when you accept people as they are.

Maturity is when you understand everyone is right in their own perspective.

Maturity is when you learn to “let go”.

Maturity is when you are able to drop expectations from a relationship and give for the sake of giving.

Maturity is when you understand whatever you do, you do for your own peace.

Maturity is when you stop proving to the world, how intelligent you are.

Maturity is when you don’t seek approval from others.

Maturity is when you stop comparing with others.

Maturity is when you are at peace with yourself.

Maturity is when you are able to differentiate between need & want and are able to let go your wants.

You gain Maturity when you stop attaching happiness to material things

HOW PEOPLE LIVE

In 1923-How 8 People lived and how much they were worth during their life time but how they lived and how were were last years in life.

Total assets of these 8 people was more than the total wealth of America. These eight people were as following: 1. Charles Schwab : President of Steel Co. lived on borrowed capital

for 5 years. 2. Howard Hobson : President Largest Gas Co. went insane

3. Arthur Cotton : Commodity Trader died insolvent 4. Richard Whitney: President NYS Exchange was sent to Jail. 5. Albert Fall: Member of President Cabinet pardoned from jail to

die at home

6. Jessie Livermore : Greatest bear of W.Street committed suicide 7. Ivar Kruegar: President worlds G. Monopoly committed suicide 8. Leaon Fraser: President Bank of Int. Settlement committed suicide

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Chapter-9

Indian Boy Who Invented Email

Even the best brains in computer and software engineering may not be able to answer if you ask them who invented email. This was illustrated on Sunday when this writer checked the same with Prof. Achuthsankar S. Nair, Director, State Inter-University Centre of Excellence in Bioinformatics, Government of Kerala and Dr. Iyemperumal, Executive Director, Tamil Nadu State Science and Technology Centre.

Both of them expressed their helplessness even though both of them handle hundreds of email messages per day.

It is a 14-year-old boy from India and that, too, with roots in Tamil Nadu who invented email as well as the five-letter word which has become synonymous with communication.

V A Shiva Ayyadurai, hardly out of school in New Jersey, ushered in the paperless era into this world. It was in response to a challenge thrown at him by Dr. Leslie P Michelson, Director, High Performance Computing Lab, University of Medicine and Dentistry of New Jersey (UMDNJ), in Newark, New Jersey, which made little Shiva create the world’s first email system in November 1978.

“The UMDNJ was a big campus connected by a wide area computer network. The computer was in its initial stages of being used in the office environment. Dr. Michelson wanted me to create an electronic version of the interoffice mail system so that the entire staff of doctors secretaries, students and staff could communicate faster.

At that time, secretaries and staff were performing drafting, typing, copying, hand delivering of the entire paper-based mail. By observing the interoffice mail system, I created a parts list: Inbox, Outbox, Memo,

Folders, Address Book, Attachments, and then created a computer programme of nearly 50,000 lines of computer code which replicated this entire system.

I called my innovation ‘email,’ a term that had never been used before. The world’s first email I sent was to Dr. Michelson in November 1978,” Dr. Ayyadurai told The Pioneer on Sunday. Dr. Ayyadurai developed email as a software program me.

“Software itself was a new concept then. In 1978, it was not even covered under the Intellectual Property Rights. The US Copyright Law of 1976 was amended, however, in 1980, to allow for the protection of software.

In 1982, I was awarded the first US Copyright for ‘Email,’ recognizing me as the inventor of email by the US Government,” said Dr. Ayyadurai, who holds four different Post Graduate degrees including a PhD from the Massachusetts Institute of Technology.

“What you see in any email system today, the Inbox, Outbox, Address Book, the Memo (From, To, Date, Subject, Body, CC and BCC), Attachments, etc are based on my observations to replicate the interoffice mail system.

In November 1978, as a 14-year-old school boy, I addressed the doctors of the University on what I invented and demonstrated the use of the entire system,” reminiscences Dr. Ayyadurai, son of Vellayappa Ayyadurai, a chemical engineer hailing from Rajapalayam in Tamil Nadu and Meenakshi, a mathematics teacher who went on to become the head of the elite Don Bosco Public School in Mumbai.

The Ayyadurais migrated to the USA in 1970 in search of greater challenges so that little Shiva could get better education and exposure. He did not let his parents down.

By the age of 13 he had mastered all known computer programming languages in vogue and went on to create email, which revolutionized the world of communication.

Dr Ayyadurai has come out with a book ‘The Email Revolution: Unleashing The Power of Connect’ which has foreword by Dr. Leslie Michelson and an introduction by none other than Prof. Noam Chomsky. He is in India as part of his mission to identify more “Shivas” who have much better innovations to offer to the world.

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“Young people of all colors, hungry to make this world a better place, are going to innovate things we’ve never imagined. We have to provide more global images to young people. In India, for example, with icons, beyond just white skinned and white haired, bearded scientists,” said Dr Ayyadurai.

And how many of us is aware of the fact that radio was invented by Prof. Jagdish Chandra Bose! It was his failure to get it patented that cos Dr. Bose the title.

Marconi, who had seen Dr. Bose’ public demonstration of the radio, had approached him with an irresistible offer to market the same. But, Dr. Bose wanted the radio to be used for the welfare of the humanity.

The night he held the public demonstration, his equipment was robbed from his hotel room. The rest is history,” Prof Ranjit Nair, leading physicist, had told this writer.

So, today we all think Marconi, an Italian, invented Radio.

Chapter-10

What Gives Satisfaction to Individual

Delhi Plastic King, Bhanwar Lal Raghunath Doshi, gave up over Rs.600 crores to embrace Jain Monastic life.

Zell Kravinsky of Pennsylvania, contributions reached $ 45 Million.Shivinder Mohan Singh of Fortes Health care moved to join Radha

Soami Satsang Beas.Brian Burnie, a British business man, his wife had breast cancer,

sold his $ 26 million estate to fund charity.Pushenko the Russian Businessman of Vladivostok, He had 50

factories of clothing, He turned monk, went on pilgrimage to Jerusalem.Irish American billionaire, Feeney has given $6.2 billion to charities,

worldwide. He made a desire to be penniless before he dies.Chinese billionaire, “Yu Penglin” real estate & hotel tycoon donated

$470 million to his charity foundation which became worth $1.2 billion did not want to leave any thing to his two sons, and encouraged his friends to do the same.

Percy Poss died in 200, son of a junk dealer in Minnesota. He served Bankrupcy of plastic bag factory and made big money. Donated more than 1000 bikes to children at a party. He donated $20,000 to an lookers at a local parade.

Frano Selak, escaped death 7 times, including falling from Plane, car. Train accidents. He won 1 million raffle draw, Lucky man. He kept some money for his hip operation to spend time with his wife.

Jon Pedley, U K Millionaire, of alcohol business, sold all worth $1.5 million gave charity moved to a mud hut in Uganda and started charity.

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Chapter-11

How to Live & Die, Khushwant Singh (96)

I’ve often thought about what it is that makes people happy—what one has to do in order to achieve happiness.

First and foremost is good health. If you do not enjoy good health, you can never be happy. Any ailment, however trivial, will deduct something from your happiness.

Second, a healthy bank balance. It need not run into crores, but it should be enough to provide for comforts, and there should be something spare for recreation— eating out, going to the movies, travel and holidays in the hills or by the sea. Shortage of money can be demoralizing Living on credit or borrowing is demeaning and lowers one in one’s own eyes.

Third, your own home. Rented places can never give you the comfort or security of a home that is yours for keeps. If it has garden space, all the better. Plant your own trees and flowers, see them grow and blossom, and cultivate a sense of kinship with them.

Fourth, an understanding companion, be it your spouse or a friend. If you have too many misunderstandings, it robs you of your peace of mind. It is better to be divorced than to be quarrelling all the time.

Fifth, stop envying those who have done better than you in life—risen higher, made more money, or earned more fame. Envy can be corroding; avoid comparing yourself with others.

Sixth, do not allow people to descend on you for gup-shup. By the time you get rid of them, you will feel exhausted and poisoned by their gossip-mongering.

Seventh, cultivate a hobby or two that will fulfill you—gardening, reading, writing, painting, playing or listening to music. Going to clubs

o parties to get free drinks, or to meet celebrities, is a criminal waste of time. It’s important to concentrate on something that keeps you occupied meaningfully.

Eighth every morning and evening devote 15 minutes to introspection. In the mornings, 10 minutes should be spent in keeping the mind absolutely still, and five listing the things you have to do that day. In the evenings, five minutes should be set aside to keep the mind still an. 10 to go over the tasks you had intended to do.

Ninth, don’t lose your temper. Try not to be short-tempered, or vengeful. Even when a friend has been rude, just move on.

Above all, when the time comes to go, one should go like a man without any regret or grievance against anyone. Iqbal said it beautifully in couplet in Persian: “You ask me about the signs of a man of faith? When death comes to him, he has a smile on his lips.

I don’t fear death. What I dread is the day I go blind or am incapacitated because of old age—that’s what I fear—I’d rather die than live in that condition. I’m a burden enough on my daughter Mala and don’t want to be an extra burden on her.

All that I hope for is that when death comes to me, it comes swiftly, without much pain, like fading away in sound.. Till then I’ll keep working and living each day as it comes.

- Khushwant Singh (96) in 2011

IMPORTANCE OF TALENT

“Once a Bird asked a Bee: After constant hard work, you prepare honey, but a man comes & steals it. Don’t you feel sad?

Bee replied,” Because only thing man can do is to steal my honey. ... Not the art Of making honey”

In this world anyone can copy your CREATIONS but no one can copy your TALENT.

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Chapter-12

How Sincerity & Ones Hard Work Pays

Rs. 4.85 Cr is not even the turnover of many companies.READ FOLLOWING :-

‘Hawker to hacker - cracker, Haryana boy’s tech dreams soar highMicrosoft offers Virender Raika, son of a labourer, Rs 4.85-crore

annual package for his extraordinary anti-hacking skills

Hina Rohtaki Tribune News Service, Panchkula, May 13.

He is a golden boy who never had a silver spoon in his mouth. He had dreams, but no wings. Yet he flies high.

Twenty - one - years - old Virender Raika, who worked as a hawker to fund his studies, has developed an extraordinary anti hacking software which has earned him a plum job at Microsoft.

The whoppoing Rs 4.85 crore annual package offered by the software giant comes as an add-on for a lad who couldn’t goto the IIT — despite getting through the entrance — as he had no money.

Born in Prhowa village in Kurukshetra, Virender says the going was always tough for him. “After my father who works as a labourer fell sick, I had to take up the job of a hawker. I soon realised that the money won’t suffice. So, I started giving Physics tuitions,” says the boy who was in Panchkula to interact with students.

A class X topper, Virender did part-time jobs to fund his Class 12 education. He qualified a scholarship entrance to study further and even got through the IIT, but couldn’t pursue it due to lack of funds.

Quiz him on his anti-hacking project and his eyes light up. “The idea to develop an anti-hacking system struck me while I was watching a movie. I saw a girl hacking into a system and then I thought why not

develop a system that has a foolproof security. There are ways to hack into a system but no permanent way to secure it. So by working on various cyber theories, I made an anti-hacking system,” says the tech-wizard.

Virender gave a demo of his project through video-conferencing to a group of expert hackers at Microsoft’s office in Hyderabad. The Chief Financial officer of the Microsoft, Peter Klein, who was keenly observing the demo online, was so impressed by Virender’s skills that he offered him a job straightaway. The Haryana boy, who is pursing his BTech from IGNOU, has been told to join in November.

On his future plans, Virender says he wants to open his own company in India. “I want to do something for my country. We are so dependent US for technology I want to turn the tide,” he says. Virender’s father Gyan Chand and nother Shinder still don’t know what exactly their son has developed. “We both are illiterate. We just know that Virender has got a job 4.5 crore and companies from China and Japan are persuing him,” says Gyan Chand.

Virender Raika is ‘Most wanted’ by Delhi copsThe Delhi police depend on Virender’s technical assistance in almost

every cyber crime case.

Virender Raika studied in Candle light.In a one-room house, devoid of basic amenities and

practically no power.

ANOTHER CASE STUDY

He is Srikanth Bolla, a 24 year old blind entrepreneur from Hyderabad. When he was born, his parents, who were earning Rs 20,000 a year, were advised to get rid of him, but somehow he survived.

Despite getting 90% in class 10th, he was not allowed to chose Science stream for 12th; he sued the State Govt., fought for 6 months, and won the case. He scored 98% with Science in 12th.

When NTs and NITs didn’t give him hall ticket for writing competitive exams, he applied overseas, and got selected 4 of the best colleges ever created on Earth: MIT, Stanford, Berkeley, and Carnegie Mellon. He chose Massachusett Institute of Technology, received a scholarship, and was MIT’s first International blind student.

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After returning from US in 2012, he launched Bollant Industries, where 60% of employees are poor, physically challenged. This 450 employees company is now worth Rs 50 crore, and recently, Ratan Tata invested in his venture

As per him, “I was made blind by the perception of people..” When the world said to him that you can’t do anything Bolla said, “But I look up at the world and say I can do anything.”

SRINIVASA AIYANGAR RAMANUJAN

A great Mathematician, He was a fellow of Royal Society of London in 1918. He died at the age of 32 yrs months.He was born on 22nd December 1887 and died on 26th April 1820. Born in Kumbakonam, Tamil Nadu, Indi His father in Kumbakonam as a clerk in cloth merchant’s shop. In 1889 he contracted smallpox. He passed Mathmatics, but failed in all other subjects, hence declared failed and could not get admission in Madras Universit He used to solve the mathematics Problems and publish them in Journal of Indian Mathematical Society, develope elliptic modular equations in 1910. He had gained recognition for his work and was well known in Madras area as Mathematical Genius. On March 1, 1912, he joined as clerk at Madras Port Trust.

Ramanujan independently discovered results of Gauss, Kummer and other on hyper geometric series. Ramanujan own work on partial sums and products of hyper geometric series have led to major developmt.it in the topic. H most famous work was on the number p(n) of partitions of an integer n into summands, Mac Mahon had produce tables of the value of p(n) for small numbers n and Ramanujan some of the works like on elliptic functions ar other were only proved after his death.

Government of India issued a Postal Stamp to celebrate the 75th anniversary of his birth.

On the basis of his Birthdate he had developed an Magical Square each line digits are as follows:

22-12-18-87,88- 17-09-25,10-24-89 - 16,19-86-23-11

First line represents his day of birth December 22,1887. If we add any four blocks numbers the total will add to 139. It may b four corners, any row or any column, cross wise or only four central blocks. This is known as magical Square of Ramanujan.

INTERESTING POINTS REGARDING JAPAN

Some very good and. Read it till the end. 1. Did you know that Japanese children clean their schools every

day for a quarter of an hour with teachers which has led to the emergence of a Japanese generation who is modest and keen on cleanliness.

2. Did you know that any Japanese citizen who has a dog must carry a special bags to pick up dog droppings. Hygiene and their address cleanliness is part of Japanese ethics.

3. Did you know that hygiene worker in Japan is called “health 4. Did you know that japan does not have any natural resources,

and they are exposed to hundreds of earthquakes a year, but it did not prevent her from becoming the fourth largest economy in the world.

5. Did you know that Hiroshima returned to what it was, economically vibrant before the fall of the atomic bomb in just ten years.

6. Did you know that Japan prevents the use of mobiles in trains and restaurants.

7 Did you know that in Japan, students from the first to sixth primary years must learn ethics in dealing with people.

8. Did you know that the Japanese, even though they are one of the richest people in the world, do not have servants and the parents are responsible for the house and children.

9. Did you know that there is no examination from the first to the third primary level; because the goal of education is to instill concepts an character building, not just examination and indoctrination. -

10. Did you know that if you go to a buffet restaurant in Japan you will notice people only eat as much as they need without any waste. Nc wasteful food.

104 Leadership How Sincerity & Ones Hard Work Pays 105♦ ♦

11. Did you know that the rate of delayed trains in Japan is about 7 seconds per year!! They appreciate the value of time, very punctual to minutes and seconds

12. Did you know that children brush their teeth after a meal at school; They maintain their health from an early age.

13. Did you know that students take half an hour to finish their meals to ensure right digestion. When asked about this concern, they said: These students are the future of Japan

CHARLIE CHAPLIN’S ADVICE

Always Remember Charlie Chaplin’s 3 Heart touching statements:lst- Nothing is permanent in this world, not even our Troubles.2nd- I like walking in the rain, because nobody can see my tears.and3rd MOST IMP- the most wasted day in life, is the day, in which,

we have not laughed.

INDIAN STUDENT AT USA

It was the first day of a school in USA and a new Indian student named Chandrasekhar Subramanian entered the fourth grade.

The teacher said, “Let’s begin by reviewing some American History. Who said ‘Give me Liberty, or give me Death’?”

She saw a sea of blank faces except for Chandrasekhar, who had his hand up: ‘Patrick Henry, 1775,’ he said.

‘Very good! Who said ‘Government of the People, by the People, for the People, shall not perish from the Earth?”

Again, no response except from Chandrasekhar. ‘Abraham Lincoln, 1863’ said Chandrasekhar.

The teacher snapped at the class, ‘Class, you should be ashamed. Chandrasekhar, who is new to our country, knows more about our history than you do.’

She heard a loud whisper: ‘F______ the Indians’‘Who said that?’ she demanded. Chandrasekhar put his hand up.

‘General Custer, 1862.’

At that point, a student in the back said, ‘I’m gonna puke.’The teacher glares around and asks ‘All right! Now, who said that?’

Again, Chandrasekhar says, ‘George Bush to the Japanese Prime Minister, 1991.’

Now furious, another student yells, ‘Oh yeah? Suck this!’Chandrasekhar jumps out of his chair waving his hand and shouts

to the teacher, ‘Bill Clinton, to Monica Lewinsky, 1997.’Now with almost mob hysteria someone said ‘You little shit. If

you say anything else, I’ll kill you.’ Chandrasekhar frantically yells at the top of his voice, ‘Michael Jackson to the child witnesses testifying against him, 2004.’

The teacher fainted. And as the class gathered around the teacher on the floor, someone said, ‘Oh shit, we’re screwed!’ And Chandrasekhar said quietly, ‘I think it was Lehmann Brothers, November 4th, 2008’.

INDIAN EDUCATION SYSTEM, SURPRISING

The smartest students pass with 1st Class & get admissions to medical & engineering schools.

The 2nd Class Students get MB As & LLB’s to manage the 1st Class students.

The 3rd Class Students Enter Politics & rule both 1st & 2nd Class Students.

The Failures join underworld & control Politicians & Businesses.Those who did not attend any school, Become Swamis & everybody

follows them.

Inventions Contribution to the Economy and the Change in Quality of Life, World Over 107♦

106

Chapter-13

Inventions Contribution to the Economy and the Change in Quality of Life, World Over

INNOVATION OF CAR

Manufacturing of car, we remember the contribution of Henry Ford who introduced the production line in manufacturing sector that changed the normal working, and helped in increasing the production, high volume in production, helped industry to bring down the prices (T Model) was sold for $1200/= in 1909 and the same was sold for $295/= in 1928. Ford sold 17 million cars in 19 years that means 894736 a year, 2451 a day. This much sale changed the life style, as he priced the car at an affordable price, common individual bought the car, that developed the car culture in US, unemployment reduced to 5 – 7% in US, It brought a big flip to the entire economy during that period. The demand for the goods and services increased increase in production in all sextors, a total flip to the entire production sector including the car industry. The increase in production led to the increase in economy. Single car production increased the demand in the following manner:- A. Demand for petrol increased. B. Demand for good roads, was there for which lot of activities at the

state as well as at National level increased. People started driving and to go far of places by car only. While going for long drives, there was the need for hotels / inns enroot, need for restaurants’ and hotels increased which generated lot of economic activities in these fields.

C. Demand for steel increased as Car industry consumed 20% of steel.

D. Demand for Rubber production increased car industry itself consumed 80%,

E. 75% of Plate glass went to car industry.F. 65% of leather production went to car industry

G. Car garages came up all around as people used the cars the maintaince of those became a big business.

H. Demand for car spares and other as series increased. Such as car batteries, car radio’s etc etc.In this manner there were lot of economic activities which got

generated and all these activities generated job opportunities for the people. With more purchasing power with individual, led to more demand, more production.

More and more people in the job, prosperity flourished. Whole economy took a new shape, and this was only due to the innovation,

INNOVATION OF AIRCRAFT

Invention of Aircraft by Wilbur and Orville Write on Dec 10, 1903 their wisdom was questioned, but on Dec 16, 1903 they proved Aircraft can fly made it possible, that was the start of this invention and today it provides millions of jobs and billions of trade every day worldwide. You can imagine what a change it has brought into world economy in terms of direct employment and indirect employment. The concept of travel business totally changed: (a) A Infrastructure in terms of airport buildings. (b) Airport runways, (c) People into the travel business, like travel agents, Airlines Offices,

Airlines industry, Airlines logistics, (d) Airlines catering services, Hotels all around the country where

people could go and stay overnight. (e) Possibilities of attending business meetings at far off places. (f) Airlines contribution in the war industry, the difference could be

seen in the first world war and second world war, during the second world was aircrafts were used to target the enemy and even for the movement of the troops. Investment in the infrastructure, aircraft industry, Transport, Hotel industry and facilitated commercial world to make things possible across the globe, War industry has

108 Leadership Inventions Contribution to the Economy and the Change in Quality of Life, World Over 109♦ ♦

totally changed and all this economic growth and reshaping of the industry is only due to the innovation of the aircraft. You can today commit for any meeting or things to reach only based on the availability of the airlines services. Even the movement of mail was by the airlines, that is how we could expect the courier services to operate, otherwise who will use the courier if the delivery is not quick and immediate. Courier business itself is of hundreds of billions of dollars.Airlines is one of the back bone of the modern economy and its

contribution, is very difficult to count, think life without the airlines?

INNOVATION OF STEAM POWER”

This is another innovation which revolutionized the state of industry. The production depended on the use of water power. In 1800 there 4000 miles of canals were built in Great Brittan, as this was the only way to have the power by using the water to generate the energy. There were many shortcoming by depending on the water power, like in draught as the water level will go down the industry would not get required amount of water to generate the water power. In winter when rivers would freeze the situation would be forcibly the same. Location of the industry had to be by the side of the river only, with the result you could not choose the location of the industry, because the best for the industry is to be closer to the raw material or the market. But in this situation the entrepreneur could not do anything. Even the water power had limitations for using the heavy equipment and the production capacity was limited.

But with the invention of the steam power by Jams Watt the situation changed. People could setup the industry anywhere, where they felt it was most economical and cost effective. The location of the industry was selected nearer to the availability of the raw material, to make the things cost effective. The capacity of production got increased by installing bigger machines to have higher production, thus higher production helped in reducing the cost of the finished material and larger factories could be set up to have higher output out of the same infrastructure.

Arkwright, revolutionized the industry, he was born in 1732, was thirteenth child of a tailor, grew up in a family that was constantly on the brink of poverty, but latter on he was one of the five richest person

in Britain. He was into the spinning frame and used the power of gears for power transmission. He revolutionized the industry and made best use of the technology at that time. He made a position for himself in the industry. With the growth of industrial production the economy had a big advantage. Arkwright was highly innovative and would keep on looking for the innovative or the revolutionary changes those could be bought into the system.

You can imagine a person living in the extreme poverty to become one of the fifth richest person in Britain, this all was possible due to the application of innovation. Now imagine with this multifold progress how much industry would have progressed and how many would have been involved in this all must a better future for them selves, with cash in hand you are increasing the buying power and that has ripple effect on the economy.

James Watt – he watched the lit of a kettle rise and fall, that made him to think of the possibility of the innovation. Innovation of the Steam Power, this replaced the water power and now the industry could be established any where nearer to the raw material. Earlier it was only the water power and industry was put up nearer to the availability of water, to use the water power. With introduction of the Steam Power mass production was possible and natural clematises would not affect the production. Because of ease in production and mechanization, prices came down, demand increased, increase in demand more and more commercial activities increased. This all gave a boost to the economy.

George Stephenson – he invented the railways - With the introduction of Railway things changed. This was another great invention, the first train he made was named as ROCKET, this would reach a speed of 24 miles an hour at that time. Watching the ease and success of this, rail were laid all over not only in Britain but all over the Globe and this became a great success for ever one and people found the advantage of travelling by train, a great cost effective and could travel long distances in short time. Travelling by train became popular.

It was not only travel, think of movement of raw material, think of the movement of workforce to the work place. Industry could be any where, raw material or the manpower could be moved to increase the commercial activities. This was possible with the introduction of the railways. It proved a boom. It became a big trade.


It contributed to the economy by making it possible to move the raw material to the production units or the manpower to the production unit, generating the employment opportunity. Movement of finished goods to the market at a competitive price, Today we see how much our economy is interdependent on the railways, and how many commercial activities are interdependent on the railways. This also brought a dramatic change in our economy and made it possible what we are today, movement of people, raw material to the industry or the finished goods to the market, Petrol Fuel, army name any you will find how railways has contributed in every field thus brought a big change in our economy, Today there are bullet trains in the industry.

ENTERTAINMENT INDUSTRY

Our whole entertainment industry depends on the invention of light by Thomas A Edison, sound by Chev G Marconi and Motion by SFB Morse. It is these three inventions these together gave birth to the possibility of using them into entertainment industry. If we annualize the contribution of this industry worldwide billions of dollars get generated into the revenue, take case of Hollywood and Bollywood. The recent move “DANGAL” released has generated about Rs.300 crores in about 3 – 4 weeks. Immagine how many people are engaged right from the concept of this project (Move) and now how many are engaged in its process of reaching upto the common man. How much goes into advertising of these to reach to the viewers. All this is possible because of the invention of these three (Light, Sound & motion). Can you think what would have been life without these. We would not have been seeing the movies in the theater nor on the television. Can we imagine the number of people involved in these professions and how much do they contribute to the industry, to the engagement of the people, growth of infrastructure for directly or indirectly used by the industry. How much do they contribute to the exchequer in terms of taxes as entertainment tax, or the tax over the earnings of individuals.

MEDICAL SCIENCE

Invention’s contribution in today’s medical science, how many industries are engaged in the R & D of Medicines and manufacturing of medicines. How much specialization has gone in to the medical

industry it Is only because of the high tech machines and technology has entered into this industry and on humanitarian angle is doing a lot of good job to help the sick and needy to come out of the pain.

Invention of simple X-Ray, ultrasound, Scanner, MRI, or the advanced labs for conducting various tests have grown so much that millions of people are engaged with these professions.

Advancement in this filed is only possible because of advancement in the medical science.

A Graham Bell – Telephone has been invented by him and In the modern times, he made communication possible, This invention has dynamically changed the life style, every one irrespective of place and location can be contacted. It has totally changed the present day living. Now with the introduction of mobile phones the market has further expanded and employment opportunities multiplied. There are various avenues for the people to get involved in this industry, people doing R & D, manufacturing, marketing, providing connectivity, advertising, providing services to their customers, and so on many more added advantages, people engaged in billing, engaged in retail outlets, all these are generating the economy and boosting the job opportunities,

There are countless opportunities created by this industry and all due to innovation of telephone.

Mobile Phones / Cell Phones have revolutionized the concept of telephone. Internet would have been impossible without the communication infrastructure.

COMPUTER

In the modern times the invention of computers & internet, e-mail, web, on the line marketing on like banking, on line ticketing, booking for flight or for rail, all can be done over the internet, well these all are based on technology for which number less people have worked to develop these. Even today there are millions of people who are engaged in ensuring that customers use these services on line.

Possibility of off shore working or call centers is possible over the internet. What a change these brought in the host country, how many jobs could be generated over these, without moving men or money out of the country. All these people work in the host country and people engaged here are paid, by the overseas country, this way we aer able to Globalize the resources.


It is this innovation that made Global Village possible.There has been a big contribution of infrastructure industry to

provide the facilities for the commercial activities, The infrastructure came in terms of multistory buildings and this could only be possible due to contribution of few inventions.

ELEVATOR

Innovation of Elevator. Designed in 1903 and that was with a counter weight.

Elevators first time made by Elisha Otis in 1853,

START OF MULTISTORY BUILDINGS

In 1904 Ritz Hotel was constructed with lights, lights and telephone – this was considered state of art luxury

The Home Insurance Building In Chicago was the first “Skyscraper.” The construction of skyscrapers was possible because of steel, innovation of steel made it possible to construct the multistory buildings. Chicago building was erected in 1885 with 12 floors. Light bulb was invented in 1879, Telephone invented by Graham Bell in 1876, Flush Toilets developed on comprehensive sewer system in 1888 design in Chicago. Now imagine without these to work in “Skyscraper” would not have been possible. Who would climb to reach all the floors? Without the help of elevator. “Skyscrapers,” would ot have been possible if we not all these facilities.

Just to share with all the readers I may list down few tallest buildings of the world.

Empire State Building, New York completed in 1931, height 1350 ft / 381 mts

Ostanking Tower, Moscow completed in 1967, height 1,772 ft / 540 mts.

C N Tower, Toronto, completed in 1975, height 1,815 ft / 553 mts.Makkah Royal Clock Tower Hotel, Mecca completed in 2012,

height 1,972 ft / 601 mts.Shanghai Tower, Shanghai, completed in 2015, height 2,073 ft,

/ 632 mts.Signature Tower, Jakarta, completion 2020, height 2,093 ft / 638 mts.Burj Khalifa, Dubai, Completed in 2010, height 2,717 ft / 828 mts.

Kingdom Tower, Jeddah, completion in 2018, height 3,281 ft / 1,000 mts.

With the growing need of land and land being limited there is only sky what is free to raise the height. The futuristic structure provides a vision of how growing urban populations worldwide might someday live.

Just to share the normal height of the clouds is 600mts and now the buildings over 600 mts that is few floors may be above the clouds. in case of 1000 mts height 400 mts of the building will be above the clouds.

Now imagine with the construction of the more and more flats there will be requirements of all the house furnishing and residential Lighting was a revelation by itself. With the invent of power, many white goods were invented, like Room Heaters in 1912, Water Heaters in 1930, Electric Bed warmer in 1949, Fridge in 1921, Food Mixers in 1918, Pop up Pride toaster in 1951, Vacuum Cleaner in 1901, Washing Machine 1906, white goods requirement, which generates the demand of all these requirements and generates industrial activities, leads to more and more employment.

New York Skyscraper boom got created after the 1st world war. In 1930 team added 10 stories of a building in 10 days time that was the need and the speed to meet need.

Today There are various building at middle east which have more than 600 mts and even 1000 mts. Now is it possible to operate these heights if we do not have means to access freely these heights.

INNOVATION OF POWER AND LIGHT

Revolution to the life style

In 1901 French novelist Emile Zola,” The day must come when electricity will be for everyone, as the water of the rivers and the wind of heaven. It should not merely be supplied, but lavished, that men may use it at their will, as the air they breathe.”

Man Made Fibers

Nylon, Polymers, Velcro, Pollster,

Cosmetics

A big business by 1920. A close Shave – a safety razor.


Retail Revolution

Self Service which led to Super Markets, Plastic Power – Dinners card – 1953, Shopping on Wheels,

Cash Register for accounting.

Fast Food

Introduction of Hamburger in 1904. Instant Soup from Heinz, Instant Coffee in 1937, Frozen Fish Fingers in 1955, Instant mashed potato in 1968, Coca-Cola invented in 1886, Sliced Bread,

WORKING WONDERS

Water Man an insurance agent devised the fountain pen in 1884 Parker patented in 1904, Leak proof wonder the ballpoint pen patented in 1943.

Invention of Duplicating machine. Voice Box for recording dictation.

From typewriter to Electric typewriter in 1901Spiral binding for notebooks and manuals in 1924Paper clip invented in 1900Invention of Stick-without- sticking “Post-it” (Minnesota Mining

and Manufacturing Company) now 3 M

COMPUTERS

Desktop Computers spreader in 1980 and Laptop in 1990 There is no limit to where we are ….

Today computers application is entering in each and every field and changing the concept.

Take case of Health, Sports, Logistic, Entertainment, Education, Communication, Transportation, Aviation, Construction, Automobile, Travel and Tourism, there is hardly where this is not contributing

GLOBAL VILLAGE

Invention of Radio by Marconi 1901, Transistor in 1954, Stereophonic radio by BBC in 1958,

Graham Bell invented telephone in 1876, First commercial transatlantic service started in 1928,

ROYAL MAIL TO E-MAIL

Post was the main in 1910 it started in Kent, England and in 1914 in France, Mail Rail underground system introduced in London in 1926, In 1995 it is estimated 30 million were using E-Mail.

In 1973 Frederick Smith started the overnight delivery, and it was the start of courier service.

PUBLISHING EXPLOSION

Offset Printing was invented in 1907First Electronic Scanning device was invented in 1947With the launch of PageMaker Desktop Publishing became a reality

in 1985.

INVENTION OF OPTIC FIBER

It revolutionized the telephone system and latter has been very useful in the internet for data transfer.

In 1988 first transatlantic optic cable was put in operation.

MEDICAL SCIENCE

Discovery of X Ray in 1901 by Wilhelm RoentgenElectrocardiograph in 1924 by Willem EinthovenEEG in 1929 by Hans BergerUltrasound in 1952CAT scanner in 1972 by Sir Godfrey Newbold Hounsfield,Artificial Heart Value in 19531943 Willem Kolff invented Dialysis Machine1988 Pace Maker was fitted expected to live for 20 yrs.

ENERGY EXPLORATION

Exploration of Thermal PowerOil Discovered in the North Sea in 1969Extraction of UraniumFirst Nuclear power station started operating at Obninsk, Russia

in 1954.Solar Power explored, Sun Power Station established at California,

USA. It had 1818 sun tracking mirrors


Solar power flight conquered the English Channel in July 1981, Solar cells were on the wings and tail.

ENERGY FROM WIND AND WAVES

Water was earlier also used to generate energy,Electricity from Dams was explored to get power generated.Windmills were explored in 1941 at Palmer Putnam’s monster,

installed in Green Mountain, Vermont, USA.First Wind Farm was put up in 1981 at California, USA.

TECHNOLOGY IN AGRIBUSINESS

Introduction of Tractor and Combine HarvesterMechanization of spraying pesticides, helped in well being of

agriculture produce. In 1967 Pests destroyed worth of $10 billion crops worldwide.

HORSE TO HORSE POWER – CONQUERING DISTANCE

Daimler Mercedes supplied cars for the British royal family from 19001908 Ford made T Model1912 Cars had self starter1913 Ford introduced assembly line Production1934 Volkswagen “Beetle car was designed and introduced.There is no end to the new designs and the improvements.In 1918 a 22 year Walter Jacob introduced the concept of Rent a

Car and bought 12 models T of Ford. In 1923 he sold the company to Mr. Hertz. And today Hertz is in car rentals worldwide.

As the Traffic increased on the roads the condition of roads had to be improved. In 1907 Coal tar was spreaded on the roads.

Pollution and Traffic Jam became a big problem. In 1931 traffic lights were introduced in Berlin.

RADAR

This was invented by Sir Robert Watson-Watt and this was to detect the enemy aircraft entering into your area.

RADAR Gun was used by the traffic to check the speed of the cars and inventor of the radar Sir Robert Watson-Watt was one of the first victim of the speed gun and had to pay the fine,

This technique helped in automated landing,

Work on the GPS system started in 1970GPS in 1995 was installed in some cars to give direction.

TRAIN

Started with steam and the maximum speed was 201 Km/h and today bullet train can go 515 Km/h.

All this technology is narrowing down the distances in terms of travel time.

AEROPLANE

From the faltering flight in 1903 to supersonic travel in less than 100 years.

Coffee split over a passenger by a co-pilot that let in 1935 to hiring of the world’s first air hostess, Ellen Church, flew from Chicago-San Francisco route of Boeing Air Transport, now United Airlines. Hot in flight meals were introduced by Pan-American Airways in 1939.

BD-10 created by the American Burt Rutan, it flew nonstop and covered 24,987 miles (39,980 Km) in 1986.

First manned helicopter flight was taken in 1907Igor Sikorsky took more than 30 years to perfect the helicopter

and put it on Jet power applicationHelicopters solved the problem of vertical flights from point to

point.

SHIP

Improvement of the Boat to the modern ship. This has its own history and today you find ships with all modern Luxury of life.

SEA

Lot of exploration is going on below the sea. Loof Sub marines are going around in the sea.

SKY

Rocket and space – work is going on in this fieldAll our set lights are working on the technology of the space Shuttles

and that helps us in improving the connectivity around the world.There after there is no end to the improvements.


WAR TECHNOLOGY HAS CHANGED THE CONCEPT AND METHOD IN WAR

Man to MissileNuclear WeaponsBallistic missileComputer Bombing

CAMERA

Sound

Music, Tape Theater Movie Cartoons T VVideo Toys & GamesThe Wheel (3400 BCE) this is a historic invention who so ever

did this as is said this innovation came with a creation of the wheel, sometimes between 3300 and 3500 BCE it is said it was in southern Poland of the earliest known depiction of the wheeled vehicle on a clay por. Right from its inception there seems to be scope of change in the design of the w heel, material may change from different application but design remains the same.

We will give a brief about our greatest innovators of all times: 1. Thomas A Edison – Invented incandescent light bulb, first

phonograph and the motion picture camera. Developed the first economically viable ways of distribution of light and power from a central station.

2. Steve Jobs – The founder of Applle a great innovator, Played an important role in the personal computer also Mcintosh, iPod and the I Phone. He made a name in the history and left the world due to his illness.

3. Nilola Testa – A great innovator, he contributed in developing the AC electrical delivery system. He did a creative work in terms of Production and transmission of power, he was ahead of his time.

4. Bill Gates – A Great business man. He created the Microsoft which became a great business opportunity that he has his offices today all over the world. A great Philanthropists of this century. He and his wife Ms. Melinda created “Bill and Melinda Gates Foundation” a multi – billion dollar philanthropic enterprise and this foundation mainly works to enhance global healthcare and reduce poverty.

5. Alexander Graham Bell – A Scottish inventor, he invented telephone, for this he was awarded US patent in 1876. He also invented the metal detector.

6. Sand ford Fleming – A Scottish Canadian innovator he used the engineering surveying and mapmaking skills. He was the inventor of worldwide standard time and the standard time Zones used today.

7. The Wright Brothers – Orville & Wilbur Wright invented and flew the word’s first successful airplane in 1903. It was due to their Persistence that made them legendary inventors and innovators.

8. Founder of Amazon – One of the most successful entrepreneur who revolutionized e-commerce.

9. Larry Page – Cofounder of Wikipedia.org one of the most innovative and successful companies in the world.

10. Reid Hoffman – Founder of the pioneering social networking website, LinkedIn. He is a Silicon Valley veteran who was also coo of PayPal.

11. Richard Branson - Creative British founder of Virgin Group is one of the most successful businessmen of our time. A billionaire philanthropist and humanitarian.

12. Mark Ben off - Founder of the software company “Sales force” A innovator in changing the nature of enterprise software in business.

13. Larry Ellison – Co-founder and CEO of Oracle, Ellison is one of the wealthiest individual in the world and has been a long time pioneer and innovator in the software industry.

14. Michael Dell – Founder of Dell Computers. Dell changed the personal computer industry with his innovative business methods and pioneering use of e-commerce.

15. Mrtine Rothblatt – Founder of united Therapeutics, a medical biotech company as well as a founder of Sieius Satellite Radio. Rothblatt’s technologically pioneering work has included innovations in space science, satellities the human genome project. She has been an activist in the transhumanist movement.

16. Henry J Heinz – He joined Duff Commercial college for Book Keeping and at 16 years he was employing others. He had 200 products and had branches all around Globe in 1900.


17. William Lever – Son of a Grocer, joined family business at 16 years of age. He knew how to manage people. Sunlight Brand became known all over. From 1900 to 1920 he grew I million to 8 million. He grew business to international level in 1920’s

18. Edward Cadbury – He left the school and joined family business. He was there between 1839 to 1922, during this period he build his company which is still holding to its brand.

19. Ted Nelson – Invented the hypertext, and that became the basic building block of WWW (World Wide Web) Tim Burner Lee created the WWW.

20. Ralph Schneider – Launched the Dinner Club Card in 1950 American Express Card was launched in 1958. That was the start of the credit Card world over.

21. Inventor of Car has played a big roll in development of our economy, roads, hotels/ inns came up, distance got reduced commuting became possible.

22. Richard Arkwright - Born on 23 December 1732, thirteenth child of a tailor. He was educated at home only, and latter apprenticed to a local barber, started wig making. He wnt into mechanical production of cloth. He had worked out a rough desin for a spinning frame. By 1780 Arkwright was employing about 5000 people. He became one of the richest person in Britain.

23. We are writing few lines about this great scientist who started his carrier at a Book Binders shop and rose to these heights that his name is written in the Golden Letters.

MICHAEL FARADAY 1791 – 1867

When we closely peep into the life of Michael Faraday we get inspired, what is possible for a man to achieve

When one has the will and he turns that into commitment. Michael Faraday, comes from a very poor family had no proper schooling, became one of the greatest scientists in history. His achievement was remarkable in at time when science was the subject of privileged families.

EDUCATION AND EARLY LIFE - Michael Faraday was born on September 22, 1791 in London, England. He was the third child of James and Mararet Faraday. His father was a blacksmith who had poor

health. Before marriage, his mother had been a servant. The family lived in a degree of poverty. Michael Faraday, attended a local school until he was 13 where he received a basic education. To earn money for the family he started working as a delivery boy for a bookshop. He worked hard and impressed his employer. After a year, he was promoted to become an apprentice bookbinder.

BOOKBINDING AND DISCOVERING SCIENCE - Michael Faraday was eager to learn more about the world, he did not restrict himself to binding the shop’s book. After working hard each day, he spent his free time reading the books he had bound. Gradually he found he was reading more and more about science. Two books in particular captivated him;

The encyclopedia Britannica – his source for electrical knowledge and much more and the 600 page Conversations on Chemistry by Jane Marker – his source for chemistry knowledge.

Faraday also worked as personal assistant to Sir Humphrey Davy where he was personal servant to Davy and Davy’s wife, which he did not enjoy. But he did attend.

MICHAEL FARADAY’S CAREER AT THE ROYAL INSTITUTION – Faraday began work at the Royal institution of Great Britain at the age of 21 on March 1, 1813. He was given a room in the Royal institution’s attic to live in.

Faraday when he joined his job was to prepare apparatus, but he ended up as a Professor of chemistry.

In 1825, aged 33, he became Fullerene Professor of Chemistry at the Royal Institution of Great Britain. He held this position for the rest of his life. In 1848, aged 54 and again in 1858 he was offered the Presidency of the Royal Society, but he turned it down.

MICHAEL FARADAY’S SCIENTIFIC ACHIEVEMENTS AND DISCOVERIES; - It would be easy fill a book with details of all of Faraday’s discoveries – in both chemistry and Physics. It is not an accident that Albert Einstein used to keep photo of three scientists inhisoffice:IsaacNewton,JamesClerkMaxwellandMichaelFaraday.

Leader (CEO) is the Dealer of Hopes…… 123♦

122

Chapter-14

Leader (CEO) is the Dealer of Hopes……

The Book of Proverbs says that, ” Where there is no vision, the people perish.”

Every one at the organization looks forward to their future. They join a progressive organization with a hope to make brilliant carrier. But the future of the corporation lies in the hands of the management and CEO. Growth of the organization is the skill of its CEO / Leader. Organization’s management / Board can appoint a CEO But the organization in real terms need a true Leader to lead, its people to achieve the desired results. It is an individual who takes the top decision in the interest of the organization.

A leader must take quick decisions in the interest of the organization, with each decision he understands, the responsibility of taking the decision, but in that position one has to take the decision in the interest of the organization. Ross Perot once said,” If you see a snake just kill it – don’t form a committee on snake.” Another such an incident happened on 10 August 1981, when a Concorde aircraft taking off from John F. Kennedy airport burst a tyre. The captain took the decision to abandon the flight in a second. This aircraft had already reached the speed of 180 miles per hour he would have taken off in one further second. The broken tire had badly damaged the undercarriage. Pilot decided to abandon the flight, the decision he took in a fraction of a second. All the passengers presented captain Brister with a petition thanking him for saving their lives. “We practice such an emergency stop on the Concorde simulator every six months he explained afterwards” Quickness of decision is essential for success. Concorde flight was known for its speed, it would fly faster than the sound, very high speed, now flying of this high speed aircraft has been stopped, to avoid such high risk.

It is seen in practice most of the corporate form committee to take decisions. When do you form a committee, it is when you do not want to carry decision because with the decision you are responsible for the consequences, to be away from the consequences, you form a committee and shift the responsibility to the committee. When you take a decision some time it might be wrong, that fare should not stop you from taking the decision. No one is always right, It is said, “ if you are always right the right place for you is the Wall Street”, there have been many right decision those have turned the world overnight.

When the Piper Alpa oil rig exploded, number of people jumped 150 ft into flame red stormy sea, because staying where they were was more dangerous than jumping in to the sea, so a quick action was taken. The jumping had danger but had chances of survivor. They took the decision instantaneously and executed the action, as it was the best in that situation.

Most of the men from defense services are considered having better leadership qualities, they are used to take instantaneous decisions on spot. With their decisions they own the responsibility too.

While performing your job as a leader you are developing people to be leaders. While delegating it will spare the Leader / CEO to think on the other vital issues related to the organization. The top man has to think in terms of heading the unit rather than just managing the unit. Has to think how to take the unit to the next stage.

Leader has Various important and statutory function for the unit, right from ensuring free flow of raw material, to enchasing of the finished material and converting that into cash. Inventory management, recruitment of desired people assessing the requirement. Man management, logistics, statuary obligations, like ESI, PF, Labour laws, compliance of corporate laws, Income tax rules, employees welfare, distribution of wages / salaries, Sales & Marketing etc etc, of course there will be different dep’t. heads, but still the responsibility lies with the top man to see all work is managed within their time slot. It is important to build all round skills among the people.

Another important responsibility of the CEO or the head of the organization is to spot the strengths of individual and plan their best utilization. Utilization will be linked to his growth plan, which will lead to the growth of the organization. There is a limit for the pay hike, that the pay of the individual can be enhanced if the work profile remain the

124 Leadership Leader (CEO) is the Dealer of Hopes…… 125♦ ♦

same. But when we move up the individual on an promotion, his work profile and position changes, there his position automatically command higher remuneration as he holds higher responsibility. That will work as a win-win situation for both, The individuals use there strengths and organization gets a known person to handle the responsibility. This act sets a trend of promoting the performers, that will motivate the rest to perform better and better.

Trust the individuals use their strengths that will not only benefit the organization but will benefit the people too to build their confidence to handle beyond what they are handling day to day. Initially there might be some mistakes, some resistance but always remember to take the onus of any one’s mistake is the roll of CEO / Leader to prove his leadership. Jim Collins writes, “a good leader takes a little more than his / her share of the blame and little less his / her share of the credit.”

BillGateshassaid,“Aswelookaheadintothenextcentury,Leaders will be those who empower others.”

And the last not the least, leaders core values are building factors for the organization his clarity on the values, to develop the organizational culture in the organization (not individual). Must treat others with dignity and respect.

“The secret of SONY Corporation is simply the way they treat their employees”, The SONY company could make profits only on his work, talent, creativity and drive.. Our values are the glue that holds employees to the organization, and values are exhibited in our dealings. Do not underestimate any employee at any level within the organization, All are important In their respective roll, and we need each and every one to achieve our objective.

“There is nothing so unequal as the equal treatment of unequal’s.” Keeping this in mind we have to ensure we take care of the staff who are below us and look forward on us for their future.

It very important to keep interest of the customers, It is said,” if the going is easy you are going down the hill”

What ever we are sending to the market it is sold and life is smooth. That should not end there itself. It should give us a opening to take care of the system and we should look for, if we can improve upon the quality in the same price, or reduce the price to give a benefit to our customers of our being in the business as leaders. This will ensure

it will help us to retain our position in the market, otherwise some competitor will enter into the market and might creep in.

There is a live example of Henry Ford, manufacturer of FORD motor Car. When he started the manufacture of the T model car in 1908 it was sold for $825/= Between 1908 and 1927 he sold 17 million T model cars. In mid 1920s the price of the new T Model had fallen to $275/= This was a recipe with which other motor car companies could not compare. T Models could now be assembled from stock of finished parts in a hour and a half. H Ford introduced the assembly line production and others latter on followed the assembly line, Shoemaker Tomas Bat’a was so impressed that he introduced this in his own factory.

That is the real roll of a leader. During his time he was way ahead.In any commercial establishment a leader must keep in mind the

interest of customers. It is our customers who keep us together, if customers turn their face, an organization how big it may be will extinct.

What happened to Ambassador, Fait, Weston TV, Standard TV, Alwen Fridge, HMT Watches, Rajdoot Motor Cycle and many more can be added to the list. During the eighties 46% of the top 500 companies disappeared because they failed to deliver customers expectation. There were alternate companies who filled the gap and became market leaders. As is said above, “If the going seems easy, you are going down the hill.” Here in India government controlled policies in such a way were controlled that is why these existing industries never thought of upgrading, for them going was smooth as there was no alternative product. For four (4) wheelers it was only Ambassador or Fiat, In case of Airlines it was only Indian Airlines or Air India, no option. For Highways there was no alternative, now we have many players to offer us these services a part from Govt controlled companies who are handling these tasks. Success should not be taken for granted. One must work for to be a leader in their field, and after that work for retaining that lead. Be innovative and progressive. Take the case of NIRMA – washing powder entered into the market and gave a tough time to a Multinational “Hindustan Levers”, NIRMA came as alternative.

One’s business card is of no value if he cannot add value to the clients. Customers will always remember one who has been a solution manager.

In case of Henry Ford even today, when it is more than 70 years of his death he is still remembered and respected. He introduced CAR


Culture in America. Take the case of Alfred Nobel, he established the “NOBEL Prize Trust”. Eisek-Nutom, Words Worth, they live beyond the geographical boundaries and are international asset. All over the world their contribution is remembered and appreciated.

A leader must think for both sides, his team and his customers. He delivers to his customers through his team. Here lies the art of his leadership to keep both in top performance. How he interacts with the team and keeps customers in mind. He must share the importance of customers to each and every one and infuse the message of delivering the customer’s satisfaction to them. That is the prime goal of any organization.

It has been seen most of the corporate holding regular meetings with the respective staff to discuss the attrition, how many hold meetings with the staff to review the “Lost Customers”. To find the reason to improve situation, it must be taken very seriously, it is our customers who keep us in the business and we earn out of them.

I would suggest this subject of Lost Customers should be handled by one of the senior responsible executive to analyze and discuss the “Lost Customers”. Organizations must regularly conduct exit interview of lost customers. In accruing a customer there is lot of investment, in terms of marketing, advertisement and educating customers about the company its product its features all this costs the organization. How the markets get developed, I remember when the cooking gas in early 60’s was introduced people had to be convinced to use it. But in 90’s people are ready to buy the same at a premium. The same is the story of pressure cooker, and many other daily need appliance. When the tea was introduced in India, tea was distributed free so that people get used to its taste and get used to it. Today people go to the market and willingly buy tea. Companies during those times not only sold the product but developed the market, take example of car concept and market got developed, The main players was City Bank who provided easy loan to buy the automobiles and it was, mostly Maruti that got sold. Latter on many companies jumped into the commercial activities they had not to bear the initial market development price. So the going was easy for them and they could afford a lower price.

A proper analysis on the “Lost Customers” could ensure the attrition of the customers, and the reason of attrition that will help the company to take the corrective steps if not all but few corrections can be carried

out. If an industry is able to retain and widen its customers base they will be able to give benefit of mass production to their clients. Higher volume will take care of profitability as well as price benefit to clients.

A live Case Study will give you how it works. India Today in 1999 – 2000 came up with an offer “Pay Rs2,500/= and get India Today for 10 years and after 10 years they would refund Rs2,500/=” This was a attractive offer, I opted for this and got India Today for 10 yrs and after that they sent “India Today for 5 yrs will cost Rs.4,900/= for 5 years” I wrote back about the 2500/= refund they just charged the difference of Rs.2,400/= and continued for another 5 years. That means just for Rs. 4,900/= I got India Today for 15 years. But this increased the client base and they got high value advertisement since they had multiplied the circulation and blown the client base, they earned through the advertisement revenue. This is the way to earn high profit through the high volume, not merely by increasing the price. Hence retention of customers does help in increasing the volume of the company.

Leaders core values are building factors for the organization his clarity on the values, to develop the organization culture in the organization (not individual). Must treat others with dignity and respect. Our values are the glue that holds employee to the organization and values are exhibited in our dealings. Do not underestimate any employee at any level within the organization, everyone is CEO of his individual unit within his social network where he spends 2/3 rd of the time out of 24 hrs of each working day.

One cannot call himself a leader, it is only his people who accept and decide if one is a leader or not. It is his people who accept an individual as a leader, depending on the individuals qualities.

Many great people have given different different definition of Leadership:

John Maxwell a great motivator defines as, “the first and perhaps the final test of leadership is your ability to attract and keep followers”.

“The final test of a leader is that he leaves behind in other people the conviction and the will to carry on”

“Test your leadership: Turn around and see if anyone is following you”

Field Marshall Montgomery, Military chief, Word War II, “The final test of a leader is the feeling you have when you leave his presence after a conference……. Have you a feeling of uplift and confidence?.


D Eisenhower, “Leadership is similar of a piece of string: pull it, and it will follow anywhere you wish. Push it, it will go nowhere at all.”

Winston Churchill, “The price of greatness is responsibility”.In business and in life, one will get the behavior one deserves.We need our heart-count to match our headcount.A leader needs a compass more than a watch that will always

guide him to his goal.“Do not confuse motion with progress – a rocking horse keeps

moving but makes no progress.”“The more busier you are the more average you will become”Communication with the people is another thing that keeps the

glue intact, communicate with your people even if you have nothing special or new to share with them, I have lot to know from each one of you” this is the way to keep communication alive.

Charles Darwin said,”It is not the largest or strongest species that survive, not the most intelligent, it is the one most responsive to change.” Be open to change.

A leader develops a sense of assessment, what is called the “sixth sense.”

Take case of Abraham Lincoln. Gettysburg address was less than 300 words and was just fort 2 minutes but even today it carries its impact. People still quote and respect Abraham Lincoln who has died one and a half century back. His life is an example how he started and what were his circumstances. His father used to take all type of jobs. Someone questioned him “what was your Grandfather, he said I know what his Grand Son is.”

Leader must lead his people not compete with them.Leadership is an honor and has to be earned.To be a leader you need preparation and plan. You cannot blame

anyone other than yourself. Take learning from these people they have established their leadership by their actions:KiranMazumdar: Started the Biocon India Group. Any business that cannot value its employees

cannot endure. Any business that does not deliver value to its

customers cannot endure. Any business that cannot create value for its

stakeholders cannot endure

Any business that does not value its suppliers cannot endure.

Any business that does not have value cannot endure.

AzimPremji: He was doing his engineering at Stanford University when he heard about the death of his father ad he was just 20 years, he rushed to Mumbai to take charge of his business, his other share holders wanted the company to be sold to highest bidder, total turn over of the company was just Rs. 4 crores. And producing sunflower Brand of vanaspati. Today the sale of the group is over 46000/= crores. He established his leadership and earned the respect, When he took over the company’s turn over was 4 crores and he bought this to 46000 crores. Admirable!

NarayanaMurthy: He qualified for the admission to IIT, but his father said, family can not afford. Finally he did his Graduation in electric from NIE, Mysore and post graduation in electric from IIT Kanpur in 1969. He got offers from Telco, ECIL, Air India. But he joined IIM Ahmadabad as they were installing a Hewlett-Packard minicomputer and received a salary of Rs.800/= a month. After this he took up a job at Patni Computers System (PCS). Here six friends joined. One from Roorki University, one from NGEF, one from Union Carbide and one from BEST Mumbai and Mr Murthy all pooled Rs.10,000/= (which they borrowed from their better – halves. Murthy had 2 bed room flat at Pune, he spared one bed room. Times were so tough, it took them one year to get the telephone, 2 years to get the licence to import a computer.

President J F Kennedy had said, “If a society cannot help the many who are poor, it cannot


save the few who are rich” Keeping this in view they offered, ESOP to their employes. In 1992 IBM came to Bangalore, there was a big threat we might loose our people, but they handled the situation Today, Infosys Campus are in almost all the major cities in India and at Bangalore itself it is spread over 50 acres.

Deepak S Parekh HDFC capitalized on “Roti (Bread) Kapda (clothing) and Makaan (Housing). Among these Makaan is the most expensive, this is a dream of most of the human beings all around the world.. HDFC till now has given housing loan to more than 2 million families. Deepak joined in 1978 there were hardly any one in housing finance in such a big way.Deepak believes in “Leadership is not a one person phenomenon. It is not restricted to the t op of the organization. There must be formal and informal leaders at all levels of the organization.

Investment in the housing is more than Rupees. 65,000/= crores. A part from housing they also started HDFC Bank, standard Life Insurance Company, HDFC Mutual fund all have taken well, HDFC is now listed on the New York stock Exchange. This is the difference what Deepak as a leader did. Before joining he wa serving as Chartered Accountant over seas and earned a handsome salary but accepted to move back to India and joined his uncle at HDFC.

Some one put a question,” what is your management style internally in HDFC as a group his answer was, “ The style is accessibility – openness.”

Some one enquired from Deepak, as who are your Hero’s, he said Keshub Mahindra, Dhirubhai, Kumara Mangalam Birla, Narayan

Marthy, Success and Money has not gone to their Head, neither recognition.

Dr. Verghese Kurien Founder Chairman of NDDB & Founder of “Utterly butterly delicious” AMUL (Anand Milk Union Limited).

He was awarded Padma Vibhushan, Receipient of Krishi Ratna and Ramaon Magsaysay award for community leadership. The World Food Prize, International Person of the year award from the US. The Waterler Peace Prize from the Netherlands and the Rochdale Pioneers Trust Prize. Glasgow University conferred D.Sc (honors cause) degree besides 17 other honorary doctorate degreed. He has been a Member of Planning Commission, Vice Chancellor.

Once The High Commissioner of New Zealand who was on a visit to Anand said,” It is alright if you make powder and sell it here. But you have started exporting it. That is our market.” Kurien replid, Madam, I frankly did not know that the world market is your private property and that I should not encroach upon it. She said, “You are making fun of me, “ To which he said,” Madam, would you like to get out of my office? “He then added,”You must understand, if all of us Indians decided to spit together your country will be drowned in our spit. So, she went to Delhi and tells all the ambassadors, “Kurien threatened to spit on our country. He is a mad man.”

These are some people who made a difference in the life of a common man. Think of Rattan Tata he established a factory in United Kingdom, how many people are directly employed in TATA’s and how many are indirectly engaged. Just imagine how many people are directly employed with TATA


Group and how many are indirectly engaged. They are the people where the leadership is built in them. What a difference they made for the human beings.

India used to depend upon the import of food grain, it was mostly the US who used to come to the help, and this package used to be called “ PL 480” India was at the receiving end as there was shortage of food grains in India, but thanks to our great Agricultural Scientists

Prof. Swaminathan, who is known for Green revolution, the yield per acre of land got multiplied and we as on today with the added population are self sufficient in food supplies. Shreedharan, who is known for developing Metro. This really will address the commuting problem in India, once the net work of metro develops fully, travel will become easy and economical. People will save lot of commuting time, and that time can be better utilized.

Sam Pitto da he improved the communication In India, this was a known fact that to get a telephone connection was a dream in India. People had to use approach for getting a priority connection, that too one had to wait for number of months to get the connection. Narayan Murti the founder of Infosys that he had to wait for one year to get the telephone connection. Thanks to the leader ship of Sam Pittoda he solved this communication and today almost each member of the family has his individual number and every one is connected and can be contacted. The present digsital revolution would not have been possible if the revolution in communication had not come.

These are the clear example of great Leadership of all these people who really brought in the difference in the lives of the human beings. Shree dharan and Sam Pittoda, one solved the commutation and other communication.

Leaders do not blame the time. Business is the sign of mediocrity. Pt Nehru had said, it is only the busy man who has time to attend everything. Abdul Kalam while working as scientist wanted to see Dr. Sara Bai, Dr Sara Bai said he can meet him at 3:30 AM. This he has mentioned this in his book (Wings on fire, page 49). This clearly shows how the people handle / manage the time. In your daily life you will find people blaming time,

A part from the few listed above there are numerous people who have contributed in shaping our today, just think of Elisha Graves Otis, demonstrated the safety elevator with counter weight in 1903 which made the tall building practical and possible. Earlier the walls of the building used to be thick so that the weight of the building will be on the walls, but invention of steel buildings made it possible4 to have multistory buildings. The first skyscraper was constructed in New York in 1913 and it was 55 storey, its name was Woolworth building, and its height was 791 ft

In 1930 New York skyscraper the team just added 10 floors in 10 days a record time and this was a steel building.

In Piccadilly, London, Ritz Hotel was completed in 1904 with all the Luxuries like electric lights, lifts and telephones.

These all are the acts of leadership in their respective fields, they thought beyond what was present during that time. This all starts


can it be like this and they keep working on their thought till they reach to it’s conclusion.

Invention of Electricity was no more than a vision at the dawn of century, and novelist Emile Zola wrote in 1901, it should be merely be supplied, but lavished, that men may use it at their will, as the air they breathe. And we practically see this, Just press the switch and it is there, at any hour of the day.

Room heater, electric water heater, hot water bottle, electric cooker, dishwasher, first Frigidaire, Food mixers, Dust Buster vacuum cleaner, and many more utility items these all were for the comfort of the human being almost all these were invented in early 1900’s.

Introduction of Steam engine, Electricity, Telephone, Dynamo, Camera, Automobiles, Aircraft, Railway, Computer, All these people who invented these were real Hero’s and leaders in their field and their contribution to change the life for modern life can not be measured in any yardstick. They did their best in their roll. And left their foot mark for the years to come.

Their contribution changed day to day life and brought a big difference to the economy. Unemployment just dropped to the minimum and there was a lot of cash flow in the economy.

Another land mark Leader ship by our scientist who worked in the field of Medicine and invented many new methods to bring the difference in the life of Human Beings.

Break through In the 20th century, as medical science entered inMedicine: in age of achievement, Did research into the root

causes of disease lead to better understanding; And new machines allowed doctors to

record what was happening inside the body. X-Ray, discovered by Wilhelm Roentgen in 1901, Basic Experiments in renal dialysis were done in 1914, Microscope in 1921, Electrocardiograph by Willen Einthoven in 1924, Werner Forssmann invented Cardian Cathrter in 1929, EEG by Hans Berger in 1929, First heart catheterization in 1940, Willem Kolff invented dialysis machine in 1943, Charles Hufnagel implanted artificialheart valve in 1952, Ultrasound in 1952, First heart operation using John Gibbon’s lung heart machine in 1953. First successful kidney transplant was done in 1954, First plastic hip replacement by John Charnler in 1960, First human heart transplant by Christian Barnard in 1967, Cat scanner developed by Sir Godfrey in 1972, First baby born by egg donation was done in 1984, A man is fitted with a plutonium power sourced pacemaker with a life of 20 years done in 1988. And many more and it is an on going process now, further research is being carried out to find new and to find improvement or advancement on the earlier findings.

Energy was another thing required for the improvement of Human beings, need of energy is required in Industrial as well as domestic need.

Thermal Cracking was developed in 1913, Turbo – drilling was developed in Russia, First offshore platform strikes oil in the Gulf of Mexico in 1947, Oil was discovered in the North Sea in 1969, Oil from North Sea starts to flow into Britain in 1975. First Nuclear Power station started operating at Obninsk, Russia in 1954,


French build a plant to collect solar heat from the sea, off the coast of Cuba in 1929, Bell telephone scientists notice silicon’s ability to convert sunlight into electricity in 1954, US launched a satellite with silicon solar panel in 1958, First World Solar Challenge for solar powered cars were made in 1987 at Australia,

Water Power was used as early as in 1st century BC to turn grindstones in mills. Water was important source of energy, most of the mills used the water power and as such location of industries was closer to a river.

With the advancement wind power was explored, First wind farm were in Altamont and Tehachapi, California, USA was set up in 1981, First wave-power device, was set up at Scotland in 1988.

Agriculture was another field, food grains are produced out of agriculture produce and all the population is dependent on the agriculture produce. Scientists worked keenly to find tools for high yield and how to mechanize the agriculture work. Slowly and slowely some break through was found.

Work to improve the farm yield picked up, First lightweight tractor invented in Biggle swade, Beds, UK., The first model U tractor with the rubber tyres got developed in 1929, combine harvester was tested in 1937, these tools helped in farming and the output was increased many folds. This was so much appreciated by the users that the number of Tractors exceeded the number of horses and mules. High yield led to pests and now work for fighting the pests started, Airsprey and spaying on the ground of chemical power wasusedtofightagainstthepests

Need for transportation was felt and great men started working on the finding of these breakthrough as is said Breakdown will lead to Breakthrough, same happened:

Next came the Horseless carriage to Dream Machine, Daimler introduced the Mercedes in 1901, Model T from FORD was introduced in 1908, Since they were started with a handle, externally, The electric self starter was developed and introduced in 1912, In the interest of the speed up production assembly line production was introduced in 1913 by Ford, Volkswagen introduced Beetle in 1934, To take care of safety Airbags were fitted to some Mercedes in 1981,

In 1918 a 22 year Chicago car salesman Walter Jacob thought people would like to rent a car ratherthanuseTaxiHe started a fleet of 12 Cars and bought models T Fords. This was a new concept and appreciated, in 1923 he sold his company to Mr HERTZ. Now this is a world wide name for car rentals. Today car industry all over the world has picked up and some time for some models one has to book an order and wait for the delivery. Automobiles is a big Industry all over the world, there are numerous car models in the market.

Radar – gun was invented to check the speeding cars. This was developed by Sir Robert Watson-Watt. In 1954 he was speeding for a speaking engagement and was spotted by the speed-gun, Watson-Watt, identified himself and pleaded for the mercy, but he wasmadetopayhisfineon the spot. He only had invented this device and he was spotted by this device and paid the fine.


Next came the problem of traffic jams followed by parking problem. Zebra crossing was invented in 1951 to facilitate the pedestrians to cross over, InChicagoAutomatedtrafficsystem was in vented in 1965, parking meters were developed and in 1930’s – Parking meters had become a familiar sight on London streets.

These are some of the step where great people contributed for change in for day to day life.

A leader needs a compass more than a watch that will always guide him to his goal.

Leader must not consider with the motion, he has to keep progressing towards the goal, – a rocking horse keeps moving but makes no progress”

Leader has to take care of three P’s. People, Product and the Profit.Selection of People and building of the people should be the first

and foremost responsibility of the CEO or the head of the organization. This is one of the most important assignment of the CEO / leader.

Try to use six honest questions while planning your requirement. A leader can achieve his objective only through his Team. Hence selection is very important

What What is the requirement, and for what position the person is being considered?

Where Where do I need the individual, what is present strength, can anyone within be considered.

When When the person is required, does he need training before we look for output from the individual – consider that lead time. Do find the right time before placing him.

If individual requires training, the training manual should be prepared in advance so that he can be given without loss of time. (different manuals should be ready for different positions).

Why Why to cons ider the individual, what are his strengths and what can be his weaknesses, do consider all those. SWOT analysis of individual will help to assess all these. Keep Org chart and see where does the candidate fits in and how he will advance in his carrier.

Which Which is the best time to hire him, do my people have sufficient time to train him, do I have material in line for him to understand what will be company’s expectation from him. What are the expectations of the individual, what are his goals.

Who Who is the best person to take him to the job or give him training on job. Availability of that person is also important, he may be on tour, maybe he is tied up with some other commitment) It should not happen he is still idle for want of the individual. This will give a poor impression to the new comer.

Do consider all the 6 X W’s before you proceed for selection.Always remember : “ Light travels faster then sound, that is

why some people seem brighter unless you hear them speak.” – Do not make a quick judgment, you must evaluate the individual before reaching a conclusion. .

“Many things like exit interview done at the time of firing, should have been done at the time of hiring” Do not rush on hiring, firing plays adverse effect not only on the individual but on total team. It need’s very mature approach, otherwise may prove expensive. I remember a case study where employees convinced the client to directly deal with them. In this situation CEO of the unit not only lost the employee but business too as the customer chooses to be with the performer (employee) rather than with the company they were dealing with.

Hence hiring and firing should never be done without proper and diligent study of the each individual case by case.

Any wrong decision can turn to be too expensive for the organization. Organizations invest good amount and time in training a person for their required job. No one is productive till he undergoes that training and if the person leaves the organization, all that investment turns not only a wasteful investment, but an experienced executive can be operative right from day one. One is never sure if the replacement will be perfect match to the need of the organization.

Submission of evaluation report periodically can take care to such situations and corrective steps can be taken to caution the individual well in advance to improve on the weakness. Submission of evaluation report has a big gain, report also serves in evaluating the evaluators. It is said “you are assessed while you ass” This evaluation should


not be taken to find faults but to plug in the required strengths. This is a time tested method to grow the corporate. If we can not retain the experience staff, we are on a Greece pool, we keep on training and training, which will convert the organization to a bench office where each will join to find a new opportunity as the organization would have lost the reputation.

LEADERS TO LEAD

Any organization will need a leader to lead we have done some study on the roll of a top man to build the organization such as,

Leaders can’t wait or look upon others, but simply they have to lead, find solutions lead others by example, give vision, provide direction, motivate people with positive energy.

Leader ship has no geographical boundaries. It can start from your home, neighborhood, society, school, college or work place. It helps you to build your identity.

Leaders are optimistic. They take all type of challenges small or big. They turn problems in to solutions, (inventions) every situation they turn in to Gold (Win –Win)

Trust and trust are the basic and fundamentals qualities for a leadership. Trust and transparency is what strengthens one’s leadership. It builds the organization / institution, creates safe environment to work at.

Leader should not get wallow in the aura of power. Should empower, teach and encourage others to make decisions.

A True leader must not pretend and mislead people that will tarnish his image very soon.

To know his people, should be leader’s concern. A pat from the Leader does magic and that magic is reflected in the output of the people.

Leader is one who has commitment to accomplish the task.A leader must lead his people not compete with them.Leaders work from intuition i.e., sixth sense, this sixth sense gets

developed as you keep on working with sincerity and commitment.Leadership is an honor and has to be earned.One may have been appointed as CEO, he is not appointed as

leader. People will decide if he is accepted as their Leader. You cannot impose a Leader over the people.

CEOs should spend more time with the people and win over that they accept him as their Leader, they should spend more time in winning

the hearts of the people, where they will work for passion centre rather than a profit centre.

To be a leader you need preparation and plan. You cannot blame anyone other than yourself. Take case of Kiran Mazumdar, Azim Premji, N. R. Narayana Murthy, Deepak Parekh or Dr. Verghese Kurien. People who have made it, had determination. The man, who established the Starbuck, The man, who started the Fed EX, What was Brain Tracy at the start he even cleaned the dishes in a Restaurant. Today Brain Tracy is invited as the top motivator by 500 fortune companies. , Akshai Kumar, Bollyword star even at the start of his carrier he worked at a waiter but to day he is one of the leading start in the film Industry. Johey Walker, started his carrier as a bus conductor, not only these few, there have been many more people who had a humble start and latter on the sky was the limit for them. Take case of our ex president Abdul Kalam, at the star t of his carrier he even did the News Paper by selling News Paper. Do those people look back ?, No, They are clear with their aim and focus. But they have the commitment to progress. They all work on a plan and put their heart and soul to full fill their mission. As said, “ Planning leads to achievement”, “well planned is half done”.

Let us see what Bhagavad Gita teaches us regarding obtaining the results. “ Yatra Yogeshvarah Krsno Yatra Partho Dhanur Dharah, Tatra Srir Vijayo Bhutir Dhruva Nitir Matir Mama.”

Where ever is Krishna, (truth and sacred approach) the Lord of Yoga, wherever is Partha ( one who is famous for concentrating on the target) the great archer, there all virtues such as prosperity, victory,glory,righteousnessandfirmpolicyprevail.(whereyoufindtheseyoursuccessisassured)Suchismyfirmbelief.

This is our advice to the upcoming youths who are aspiring for the future, they must think of the above and make this as a part of their life.

Leader has to be smart and intelligent. It is not just about knowing the right answers for him, it is about knowing the right questions. When one ask a question, his intellect is assessed by the level of question he puts forward.

Leader is looked as a dealer in hope. The Leaders words today do create, world of tomorrow for the team, Your position holds responsibility for many.


Great Leaders do SWOT analysis, they look at their strengths, look at their weaknesses, they look at the opportunities what they provided to their people, keep track of the threats.

Leader must know the key area questions like Situation, Strategy, Structure, Systems and Staff.

Leader must have vision and be visionary.A Leader must ensure good and effective process run across the

organization without any discrimination, as water of the rivers flow across, does not see the border, water is focused to its aim to reach to the sea.

A progressive Leader must be open to new Idea’s, do not blindly follow the traditions or what was happening years before. A Leader must be swift. Chinese proverb says,“afishrotsfromthehead”. A Leader must keep on exploring the innovative methods. Innovation will ensure a bright future. Do not be worried about the breakdown, every breakdown will lead to Break through if they try to look for solution.

The more a leader will make you sweat in practice, the less you will bleed in battle, and are bound to come with high achievements.

Leaders should be like thunder and storm then only you can have rainbow. Not occasional storm or few clouds.

Field Marshall Slim said, “There are no such thing as a bad regiment–justbadofficers.Agoodleadermakesallthatdifference.

Boss and Leader are two different rolls,Character is the key to leadership.Action of a leader speaks louder than his words.A business where leadership has stopped has little chance of survival.

Some of the different qualities are mentioned here under

Leaders prefer empowerment and prefer to win people over through respect.

Boss think that people need controlling tightly but leaders set their people free.

Boss drives his employees, a leader coaches his employees.Boss sees themselves as commanders but leaders see themselves

as coaches.Boss inspires fear among his people, a leader generates enthusiasm

among his people.

Boss makes decisions autocratically, Leader implements decisions democratically

Boss believe in confrontation, Leader prefer collaboration.Boss says “GO”, but a leader will say “let us go,” a Leader acts

as a part of the team.Boss like cornering people, leader prefers getting people in their

corner.Boss places blame for the breakdown on the people, a leader fixes

the breakdown, from breakdown he finds breakthrough..Boss like giving their people heat, a good leader prefer to give

their people light.Boss treat their staff harshly but leaders understand that the way

you treat the staff they will treat customers same way.Boss says I, leader believes in the power of his people and will

address as we,Boss sees information as source of power, leaders do not withhold,

filter or retain information – they see information as enlightenment.Boss like to take centre stage, Leader see themselves as directors of

a corporate play, and work in wings, allow others to take the applause.Boss likes to make decisions themselves, leaders delegate as much

as they can.Boss often stops people coming through the ranks because they

feel threatened; Leader encourages the next generation not just to follow them but to overtake.

Boss tends to cling on to their job, but leader lead as long as they keep on going ahead.

Bosses are builders and administrators, Leaders are architects and innovators.

Bosses concentrate on techniques and leaders concentrate on principles.

Boss takes credit, a leader gives credit to his people.Leaders walk the way they talk or it is also “do as I say and as I do”Good leaders are great communicators.Good leaders are human gardenersGood leaders are remembered for their passion, compassion, they

are different, they have moral courage, they are risk taking. They have sense of fun and adventure. They have integrity, they are sharp in Judgment.


Abraham Lincoln, J F Kennedy, Pt. Nehru, Churchill, Gandhi they had the ability to motivate and inspire.

For a leader it is said, “ If you can’t bring change in your people you will have to change your people”.

Organizations must have right people on board and the wrong people off the board.

While climbing the ladder of success you have to observe that the ladder is leaning on the right wall.

The best strategy these times is “to develop people who are capable of operating as business partners, that is why you find progressive organizations give stock to its performing employees, they rope them as partners of the venture. Progressive leaders know that progress is a team effort and the prosperity to be shared with the team members to keep on making progress. This needs high relationship, management skills and high level of understanding of the customers business at all levels.

If people loose trust in the Leader, it may take years to regain. Your dealings build the Trust.

Trust is the glue that binds the people to their leader.The Leader should be a solution Manager, the day people stop

bringing their problems to the leader for solution, is the day he stops to be their leader.

“Good leaders have a vision; better leaders share a vision; the best leaders invite others to join them in spreading he vision.”

Leader can’t inspire unless he is inspired, it is only a lit candle that can light others.

Board Members formulate Strategy in the boardroom, but they are implemented on the ground that may be rain-soaked trenches of each department. it is the skill of the CEO / Leader to see that implementations of those strategies is done..

A truly effective leader is like the little spring that yields a mighty river.George Burns, political campaigner for JFKennedy,defined

leadership as “Transactional Leadership and Transformational Leadership” Transactional leadership is where there is give and take, like job for votes. And Transformational leadership is where a leader transforms his people.

Many think by throwing money, they can buy every one. It is not in case of a true Leader, A true Leader cannot be won over by money nor will money motivate him.

You Choose what you want to be…………………………

When you evaluate a Leader / C E O., you probe how wise or intelligent one is:-

Thoughtsoffewgreatmen,howtheythinkaboutLeadership:

Fred A. Manske, Jr, “The ultimate leader is one who is willing to develop people to the point that they eventually surpass him or her in knowledge and ability”.

Gilbert K. Chesterton, “There is a great man who makes every man feel small. But the real great man is the man who makes every man feel great.”.

Sandra Swinney, “It is amazing how much people can get done if they do not worry about who gets the credit.”

John Maxwell, “Leaders must be enough to relate to others, but far enough ahead to motivate them.”

Henry Miller, “The real leader has no need to lead- he is content to point the way.”

James Crook, “ The man who wants to lead the orchestra must turn his back on the crowd.

Thomas Fuller, “ If you command wisely, you’ll be obeyed cheerfully”.

Rosalynn Carter, “A leader takes people where they want to go. A great leader takes people where they don’t necessarily want to go, but ought to be.”


David Gergen, “A leader’s role is to raise people’s aspirations for what they can become and to release their energies so they will try to get there.”

Sam Walton, “Outstanding leaders go out of their way to boot the self-esteem of their personnel. If people believe in themselves, it’s amazing what they can accomplish.”

Warren G. Bennis, “Leadership is the capacity to translate vision into reality”.

Winston Churchill, “The price of greatness is responsibility.”

John Maxwell, “The pessimist complains about the wind. The optimist expects it to change. The leader adjusts the sails”

Robert Half, “There is something that is much more scarce, something rerer than ability. It is the ability to recognize ability.

Walter Lippmann, “The final test of a leader is that he leaves behind him in other men the conviction and will to carry on.”

Unknown, “A true leader has the confidence to stand alone, the courage to make tough decisions, and the compassion to listen to the need of others. He does not set out to be a leader, but becomes one by the quality of his actions and the integrity of his intent.”

CEO Mr. Peter Bra beck, believed that the company should develop a sense of belonging in an employee.

A man is known by the company he keeps, an organization is known by the people it is composed of.

In fact every employee wants to make a positive contribution to work provided there is a friendly and positive environment.

H R Manager need to have a good understanding of finance, the companies are increasingly concerned with the bottom Line.

While selecting the employees, one has to have a through home work, Infosys visits the best institutions and have a “Wide angle approach.” To pick the best. At institutes they have a chance of wider choice to select the best. When excellent manager are performing employees are hired, they give much more to the company than what they receive from it. If the company hires people who are smaller, it will become of dwarfs. But when we hire people who are bigger we become a company of giants.”

Wisdom is essential in any individual

Intelligence leads to arguments. Wisdom leads to settlements.Intelligence is power of will. Wisdom is power over will.Intelligence is heat, it burns. . Wisdom is warmth, it comforts.Intelligence is pursuit of knowledge, it tires the seeker. Wisdom

is pursuit of truth, it inspires the seeker.Intelligence is holding on. Wisdom is letting go.Intelligence leads you. Wisdom guides you.An intelligent man thinks he knows. A wise man knows he thinks.An intelligent man always tries to prove his point. A wise man

knows there really is no point.An intelligent man freely gives unsolicited advice. A wise man

keeps his counsel.An intelligent man understands what is being said. A wise man

understands what is left in unsaid.An intelligent man speaks when he has to say something. A wise

man speaks when he has something to say.An intelligent man sees everything as relative. A wise man sees

everything as related.An intelligent man is always insistent. A wise man is ever

consistent.An intelligent man tries to control theflow. A wise man goes

withtheflow.An intelligent man is wordy. A wise man is worldly.An intelligent man preaches. A wise man reaches.Sometimes it is better to be kind than to be right.

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Chapter-15

Retention of Customers

Retention of customers is as important as retention of staff. Each and every industrialist has to work for retention of clients. Client list must grow year after year.

Attached brief can clear its importance.It is our customers who keep us together, if customers turn their

face, an organization how big it may be will extinct by force.What happened to Ambassador, Fiat, Weston TV, Standard TV,

Alwayan Fridge, HMT Watches, Rajdoot Motor Cycle. During the eighties 46% of the top 500 companies disappeared because they failed to deliver customer’s expectations. The market had changed rapidly. Take the case of Telephone, Pager, Fax, Telegram, money order and many more.

To remain as market leader, industry must keep on changing with the market needs. Charles Darwin, “It is not the largest or strongest species that survive, not the most intelligent, - It is the one most responsive to change.” This only sends message to our leaders to be vigilant to the changes and make good as soon as it is spotted.

“Unhappy customers are your greatest source of learning” Bill Gates.

To give you a case study when a deaf ear was turned to the advice. Ford motor car was selling there T Model as 7:1 against other manufacturers. Sale was going great. Ford was advised to change the T mode, that was not liked by him and he started losing his prime men and one of them Mr. Knudsen who joined General Motors (GM) in 1920. At GM he made the Chevrolet and that drove the T Model from the market. The production was stopped for six months. But it could not regain to be the market leader what T Model was. One must change or the situation will change by itself. That happened with many who did not act to change and became a part of history.

With my experience I have seen most of the corporate holding regular meetings with the respective staff to discuss the attrition, how many hold meetings with the staff to review the “Lost Customers”, i.e. customers attrition?

Delegate this activity of “Lost Customers” to senior responsible persons. To conduct the exit interview. In accruing a customer companies make lot of investment, customers only know the benefit of the product, once they use it. Even for the first time, to convince them to use is the marketing depot’s skill.

Returns are long drawn. When the clients repeatedly keep on patronizing the product. Marketing staff works for the accusation of new clients, and old gets step motherly treatment and get lost. Companies must be serious to ensure retention of the previous customers, they are easy to retain and give better profitability. Large customer’s leads to large volume, large volume leads to higher profitability.

Examples of high volume are given below:When early the cooking gas in 60’s was introduced people had

to be convinced to use it. But in 90’s people are ready to buy the same and are ready even to pay higher price.

Maruti car, people were apprehensive about it. But today situation is different. Maruti has sold few lac cars. The car is well accepted by one and all. Company during that time not only sold the product but developed the car concept and the market got developed. It is said Henry Ford brought the car culture to America same way we notice the contribution of Maruti in developing the car culture in India.

A proper track of “Lost Customers” could ensure the attrition of the customers. I will call this exercise as R & D of the marketing division to expand the product market. Attrition can be reduced as much as possible by keeping a close track on the subject. Invite customer’s feedback. If an industry is able to retain and widen its customer base they will be able to give price benefit to the clients. High volume will help the industry.

Ford car in 1908 was sold for $ 825/- and the same because of high volume was sold for $ 275/= in 1920. Between 1908 to 1927 Ford sold 17 million “T” model cars. (17,000,000) in 19 years, average 2,500 cars a day. This is possible when your customers are with you. (See the Attached Page)

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India Today in 1999 – 2000 came up with an offer of pay Rs.2,500/= and get the India today for 10 years and after 10 years get back Rs.2,500/=. Lac’s opted for the scheme. Increased client base and subscribers. High volume in circulation attracted high premium advertisements. (Money Back Certificate Attached).

Ihadoptedfor10yearsin2000.In2010,onexpiry,theysentnew rates for 5 years, Rs. 4,900/= against Rs2,500/= for 10 years. and that too with money back. I sent them the Money Back Certificate value Rs.2,500/= issued in year 2000 and the balance Rs.2,400/= both together made Rs. 4,900/-. And my subscription was renewed for 5 years till 20/4/2015. (Copy attached) For Rs. 4,900/= I got the India Today for 15 years. It was only possible by having high volume subscribers. base by retaining the old and adding the new customers.

It is the customer who keeps the companies in business. If customers change their loyalty to other brands, the companies’ future can be dark. Take the case of Ambassador, Fiat car and many more products.

Retention of customers is as important as retention of staff. Each and every industrialist has to work for this, and ensure, how the list of clients can be grown year after year.

This is only possible if we work on the analysis on the client’s pattern

Use the professional services to increase your clients year after year.

Chapter-16

Ms. Sindhu Who Won the Olympic Medal on the Field and How She was Honored

When She Returned to Her Country (India)

1. AP Govt 3 crore 2. Telangana Govt 5 Crores 3. Delhi Govt 2 Crores 4. MP Govt 50 Lakhs 5. All India Football Federation 5 Lakhs 6. Bharat Petroleum 75 Lakhs 7. Salman Khan 25 Lakhs 8. Badminton Association of India 50 Lakhs 9. Mukkattu Sebastian, An Indian Businessman 5 Million USD 10. Olympic Association of India 30 Lakhs 11. Haryana Govt 50 Lakhs 12. Railway Ministry 50 Lakhs 13. Land in AP and Telangana 2000 Square Yards 15. A BMW Beemer worth 2 Crores 14. Grade 1 Government Job in both Telangana and Andra Pradesh. 16. Mahindra to gift her their top in the line SUV 17. 3-4 Builders in AP have announced Flats as a gift to Sindhu and

her parents. 18. One of the country’s top Jewellery chain to sign Sindhu as their

Brand Ambassador

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My goodness

Life is set for her at 21 years 🏻 🏻Chapter-17

Speech is an Art

Speech is an Art. If one knows what, when and how to talk then such a person will be successful in life.

“Your Language is the Reflection of your intellect”Here is a story. ....with a good message and moral which we all, I think must emulate

and follow!As King Haroun and Queen Zubayda were sitting in their palace

one day, a fisherman who was selling fresh fish was brought in front of them. King Parveez decided to buy a fish and gave the fisherman 4000 dirham for it.

The fisherman was overjoyed. He thanked King Haroun and left.Queen Zubayda turned to her husband in anger and scolded him

for paying so much for a fish. King Haroun let her have her say but said that the fish was purchased and that there was nothing that could be done about it.

However, the Queen was adamant and insisted that the fisherman be brought back.

“We will ask the fisherman about the gender of the fish,” she said. “If he answers that it is female, we will say that we wanted a male fish and if his response is that it is male, we will say that we wanted a female fish! Either way, we will be able to return the fish and have our money back.”

So the poor fisherman was called back and was asked the question.Fortunately, he was clever enough not to be caught out.He replied, “The fish is neither male or female. It is eunuch (neutral).”King Haroun was so impressed by the ingenuity of the man that he

ordered a further 4000 dirham to be paid to him. The fisherman thanked

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the King again but as he was about to leave with the heavy bag of money, one of the coins fell onto the floor. The fisherman immediately bent down to look for the coin. Queen Zubayda was already upset that the fisherman had been given 8000 dirham.

“Look how miserly this man is!” the Queen exclaimed. “One coin has fallen out of his bag full of money and he searches for it instead of leaving it for some other poor servant to find.”

The man heard this remark and said, “O Queen, it is not out of miserliness that I search for the coin but rather because it had the picture of generous King Haroun on it. I would not tolerate anyone to cause dishonor to the King by treading on the coin.”

The King was so happy with this response that he immediately called for another 4000 dirham to be given to the fisherman. When Queen Zubayda saw all this, she thought it was better to hold her tongue and let the man go with the 12000 dirham before the King decided to increase the amount again.

(Lessons from Life)

Chapter-18

Origin of Few Common Idioms and Proverbs

Sl. No. Quotes1 Above Board — Honest Straight - Gamesters Would Dip

below their hands below the board .2 Acid Test — Foolproof test for assessing the value - Nitric

acid, to test purity of Gold.3 Alive & Kicking — Very active - Lively - To sell fish started

in 19404 To have an axe to grind — To have a selfis, usually secret,

motive for doing something5 Backroom Boys — Essential Researchers hard work of

Scientists6 Baker’s Dozen — Not 12 but 13, as they would like to weigh

less but compensate by extra7 On One’s Beam Ends —To argue — to quarrel, with unplesent

taste8 High Jinks — excited - high spirited behavior9 Bean Feast — A social event- a party dinner in which Beans

are served.10 To Get Out Of The Bed On The Wrong Side - To be bad

tempered - Grumpy — (Left Side)11 Bite the Dust — To be finished - To be word out , to die

156 Leadership Origin of Few Common Idioms and Proverbs 157♦ ♦

Sl. No. Quotes12 Big Wig — Someone of importance used to bear big Wigs,

like Bishops, Judged, Aristocrates.13 Bell The Cat — To undertake a difficult mission at great

personal risk.14 A Little Bird Told Me — A Secret source told me - (Lapwing

Bird)15 To Bite Off More Than One Can Chew — Try to do more

than one can manage or is capable of doing, or can be Greedy16 To Bite the Bullet — To show courage in facing a difficult

or unpleasant situation.17 To Be In Someone’s Black Books — To be out of favour

with someone, to be in disgrace.18 Black Ball — To exclude someone from a social group or

club.19 Blue Ribbon — Highest distiction, the pick of the bjunch20 Blue Stocking —An Erudite (Learned) Woman.21 Blue - Chip — Reliable giving the highest return.22 Blue – Eyed Boy — A favourite, a protégé (one under

another’s care, Protection)23 To Take The Bull By The Horns — To face up to a difficult

situation with boldnedd.24 To Bury The Hatchet — To restore a relationship after a

long quarrel, to make up.25 No Room To Swing A Cat —Very Cramped26 To Let The Cat Out Of The Bag —To divelge a secret

inadvertently.27 I Could Sleep On A Clothes Line — I am so tired I couls

fall asleep any where.28 To Sail Under False Colours —To be hypocritical, dishonest29 To Send Someone To Coventry — To ignore someone totally,

to refuse to speak to someone.

Sl. No. Quotes30 As The Crow Flies — Shortest distance between two places.

Straight distance between two points.31 To Cry Wolf — (Habitually) sound a false alarm.32 Dark Horse —An unkknown quality, a person whose abilities

are not yet known and tested33 Between The Devil and The Deep Blue Sea — Trapped

between two equally difficult set of circustances.34 Die is Cast — An irrevocable step has been taken.35 Dog Days — Hottest days of the year.36 Doldrums — Depressed, Low in Sprits37 Donkey’s Years —Not for a very Long Time.38 Down In The Dumps — Depressed, Low, Dejected39 Dutch Courage — Courage found by Drinking Alcohol40 To Go Dutch — To share the cost of an outing instead of

allowing one’s campanion to pay.41 Dutch Treat — An outing where guests are expected to pay

for their share & Not a proper treat at all.42 Dyed In The Wool - Totally Committed to one’s opinion43 Eager Beaver — An overly Zealous person one who tries

to impress others with enthusiasm and hard work44 Egg On One’s Face —To look foolish having made a wrong

choice.45 To teach one’s grandmother to suck eggs —To offer unnecessary

advice to some one who is older and more experienced46 Flavour of the month — Something temporarily in fashion.47 To put One’s Foot in it — To Make a Blunder48 To put one’s foot in one’s mouth —To say something

accidently that could cause offence.49 To take French Leave — To Leave one’s duties without

permission, to steal away secretly without notice.

158 Leadership Origin of Few Common Idioms and Proverbs 159♦ ♦

Sl. No. Quotes50 To cook someone’s goose —To ruin someone’s plans or

chances of success.51 Ham Actor — A Poor actor with an exaggeraed, unnatural

style52 Hobson’s Choice — No alternative, no chaice at all.53 By Hook or By Crook — Using every possible means, honest

or dishonest, to achieve something.54 Time out of Mind — So long that no one can remember it.55 At the eleventh hour — At the very last moment56 To Have too Many Other Irons in the Fire — To have too

many projects in hand, to be attended to57 Kick the Bucket — To Die, to commit suicide.58 Middle of the Road — A position misway between two

extremes a safe position59 Mind One’s p’s and q’s — To take great care how one speaks

and behaves60 As Sick as a parrot — Extremely Disappointed61 In a pickle — In a difficult situation, in a mess.62 Piggy In The Middle — A Third party between two opposing

groups63 Rain Cats & Dogs — To rain Heavely64 Rob Peter to Pay Paul — To benefit one person at the expense

of another65 To Get Sack — To be dismissed from one’s job66 To be fired — To burn the tools of a worker, so that he can’t

work again.67 Bottoms Up — It is not to employing the glass, but to take

out the shilling from the pint pot.68 You Scratch My Back and I’ll Scratch Yours — You be good

to me, when it is my turn I will take your care.

Sl. No. Quotes69 Kith and Kins — Kith means neighbours or friends and KIN

indicated blood relatives70 To Put a Spoke in Soneonw’s Wheel —To put a spoke in

something what is going on smoothly.71 Iron Rations — Tinned food, military rtion.72 From the Horse’s Mouth — From an origional or reputable

source, ongodd authority.73 An Ivory Tower — A Sheltered existence away from the

problem and realities of life.74 Bloody Sunday — In British 14 information agents were

killed. At Northern lewins 30/1/72 -13 Civilians Killed75 To pull the wool over someone’s eyes. — To Deceive

Someone.76 To Steel someone’s thunder — To upstage someone, to take

the credit properly belonging to someone else.77 To Have Another String to Your Bow — Having more than

one skill, not to limit yourself to just one.78 T I P — To Impress Propetness.79 Red Letter Day — Christian festivals were printed in red

ink, other in black. Now Sunday & Pub Holi in Red80 Burning the Candle at Both Ends — Working late and to

increase the light81 To Put Your Shoulder To The wheel — To add your effort

to a jopint task.82 To Pass The Buck — To avid taking Responsibility83 Given the Cold Shoulder— The person is not welcome any

moe84 Cloud Cuckoo Land — Divorced from the reality of ordinary

life85 Feet of Clay —Weekness perceived in someone held in

high regard.

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Sl. No. Quotes86 Fly in the ointment — Something triffing that spoils or

mars the whole87 To put one’s foot in it — To Make a Blunder, a faux pas88 To take up the Guntlet — To accept a Challenge89 To get someone’s goat —To irritate, annoy someone.90 To Go To The Wall — To Suffer failure, ruin.91 To Have One’s back to The Wall — To be in a hopeless

situation from which there is no escape.92 To meet one’s Waterloo — To suffer defeat after realising

some success93 Warts and all — Make no attempt to hide defects94 Wheeler - Dealer — An enterpenior, usrally dishonest95 White Elephant - An unwanted object especially something

cumbersome96 Whited Sepulchre — A hypocrite something outwardly

presentable but inwardly corrupt97 To feel Groggy — To feel dizzy, unsteady shaky.98 Wearing Your Heart on Your Sleeve — To show their affection

openly99 Finger in Every Pie — A person who has an interest in many

things especially to do with business100 World is Your Oyster — Anythin is possible That hard work

and careful Decision will lead to great success.

Leadership - al-habeeb teachers' training college

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