Laura morgan dareconf 15 slides

Connect with colleagues using active listening

Laura Morgan @elsie_em

“What’s your experience with Agile?”

“What makes a good Product

Manager?”

Image © Martin Eriksson, mindtheproduct.com

This is Matt.

Matt is sad.

“Hi, I’m Laura and I’m an

expert.”

“We value individuals and interactions over

processes and tools.”

I was talking over people.

I wasn’t listening.

How do people work best?

How do these people work best?

I absolved myself of

responsibility.

“The brain that contains the problem probably also contains the solution.”

- Nancy KIine, Time To Think

Don’t rush to offer solutions

Let people figure it out

Be OK with uncertainty

…I’m here to learn.

Matt is happy.

I don’t get to decide whose hand needs

holding.

Notice the judgements you make

Decide whether they’re valuable

If not, set them aside

Find out how people like to work

Make space in your diary

Give people what they say they need, not what you think they need

Listen more

Don’t rush to offer solutions

Ditch your preconceptions

Make time and be present

Thank you!

[email protected] @elsie_em