Laugh, Sing, and Eat Like a Pig E-Patient Connections 2010
Laugh, Sing, and Eat Like a Pig
E-Patient Connections 2010
Revisiting 2010 Trends: How Did We Do?
1. Regulatory Bodies & 21st Century
2. Value Add Beyond the Pill
3. Technology for Reps
4. Mobile Health Apps CRM
5. Multidisciplinary Solution Teams
6. Data & Intelligence
7. Patient & HCP Online Usage
8. Embracement of Piloting
9. Technology & Marketing Challenges
10. Social Media
Value Add Beyond the Pill
Our Definition:
Increasing the value proposition of the pharma brand by helping patients become more engaged in their health.
Defining Value Add Beyond the Pill
Need for Blended Support
Answering the Patient Need
2011 Digital Opportunities in mHealth
• Most brands have made some investment in support programs but as we move into 2011 and beyond, there are some great new digital opportunities to watch (mHealth)
Mobile Nearing Inflection Point
Integration of Wireless Health Devices
Practical Examples: Discussion Tomorrow
1 2
Evolution of Data & Tracking
• This will culminate in data driven support programs that provide 24/7 support… a big change from historical tracking efforts
Point in Time Tracking Longitudinal Tracking
BMI Change Over Time
34.5
35
35.5
36
36.5
1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51 53 55 57 59 61 63 65 67 69
DAYS
BM
I
BMI Change Over Time
34.5
35
35.5
36
36.5
37
1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51 53 55 57 59 61 63 65 67 69
DAYS
BM
I
Day 1
Day 30
Day 60
Better Data Leads to Better Understanding…
2011: Blend of Technologies
Wireless Health
Devices
User Monitoring Interfaces
Next Generation of Patient Support Programs
Where to Start?
Your Agency Needs to Understands the Space
Not just mobile, it’s mHealth:
• Fair balance on small screen• Consistency of presentation across
devices • Potential FDA 510k territory• And more…
We Need Actionable Insights into e-Patients
Understanding e-Patients:
• We need to understand the e-Patient perspective so that we can develop compelling programs that work
Klick’s Partnership with e-Patient Dave
Learning from e-Patient Dave:
• We’ve had the pleasure of partnering with one of the leaders in this space
• He has shaped the development of our programs and provided candid input into what works and what doesn’t
One patient’s true story:
How an Empowered Patient Beat Stage IV Cancer(and what healthcare can learn from it)
“e-Patient Dave” deBronkart @ePatientDave
e-Patient Connections 2010
The Incidental FindingRoutine shoulder x-ray, Jan. 2, 2007
“Your shoulder will be fine … but there’s something in your lung”
The shadow was a golf-ball size tumor: kidney cancer that had spread throughout the body
“Textbook” Stage IV,Grade 4
Renal CellCarcinoma
My lesions matched this illustration of Stage 4 RCC on Proleukin.com, with many more.
Median survival time was 24 weeks after diagnosis; I was on the way out.
E-Patient Activity 1An e-Patient online:
Researching my condition
Laugh!
Sing!
Eat Like a Pig!
An e-Patient online:“My doctor prescribed ACOR”
(Community of my patient peers)
An e-Patient online:My own social support network(CaringBridge.org - family and friends - journal &
guestbook)
Reading (and sharing) my hospital data online
An e-Patient online:
Finally, a Symptom (6 weeks post-x-ray)
Surgery and Interleukin worked.
Target Lesion 1 – Left Upper Lobe
Baseline: 39x43 mm
50 weeks: 20x12 mm
Booyea!
Pay it forward.Start a blog, to teach.
e-Patients.net founderTom Ferguson MD 1944-2006
Equipped
Engaged
Empowered
Enabled”
Doc Tom said,
“e-Patients are
Using Social Media to share info with other
patients Driven by patient questions in my
ACOR community
My idea, not the hospital’s
Cost to hospital: $0
•Production values: not so hot… but:
•Authenticity: 100%
Me? An indicator of the future??
Who’s getting online:
1989: Me (CompuServe sysop)2009: 83% of US adults (Pew)
Who’s romancing online:
1999: I met my wife (Match.com)
2009: One in eight weddingsin the U.S. met online
Honeymoon in Paris, a year later
A lot’s changedin 11 months.
Since e-Patient Connections October 2009
The meme is booming.Google hit counts tell the story
2007 2008 2009 2010 (9 mo) -
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
E-patientParticipatory medicinePatient empowermentPatient engagement?
The meme is booming.Google hit counts tell the story
2007 2008 2009 2010 (9 mo) -
10,000
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
E-patientParticipatory medicinePatient empowermentPatient engagement
The meme is booming.Google hit counts tell the story
2010: World Domination begins
May: World Congress on IT, Amsterdam
June: Health 2.0 Paris
July: 56 page supplement in Diario Medico
November: Medicine 2.0, Holland
Diario MedicoJuly 2010
• World’s largest Spanish language medical newspaper
• 56 page supplement “The new health and the new patients of Web 2.0”
• Familiar e-patient faces from North America – and new ones, overseas
Introducing: the Spanish edition of the e-Patient White Paper
From “How they can help us heal healthcare”
to “Como nos pueden ayudar a sanar la sanidad”
Conferences with significant patient
participation2009Medicine 2.0
e-Patient Connections
2010e-Patient Connections
Medicine 2.0Health 2.0 Paris (April)
Health 2.0 DC (June)Health 2.0 SF (October)
(with stipend)
Institute for Healthcare Improvement Forum
(December) (with stipend)
External Drivers of Patient & Family
EngagementOpenNotes project
Robert Wood Johnson Foundation
US$40 billion in incentives to encourage EMR adoption
“Meaningful Use” rules require proving patient and family engagement
Long term impact: 2011 to 2015
Two major Health Affairs articles on
Kaiser results from patient engagement
20092004 – 2007: total office visits -26%
Primary office visits -25.3%Specialty care office visits -21.5%
Scheduled telephone visits increased eightfold
July 2010 – use of EMR by chronics yields:2 to 6.5 point improvements in glycemic, cholesterol and blood
pressure screening and control.
Evidence:Engaged patients do better.
This will drive $ incentivesfor behavior change.
Will you be involved?
Will you know how it works?
Will you know how to engage patients
and help them change behavior?
It’s real.We’re talking.
Cluetrain Manifesto, 1999: “Markets are
Conversations”The old marketing funnel: (Graphics by Forrester)
Social media makes it
multivariate and
non-linear
Don’t be clueless.Jump in.
You can no longer say thatdoctors are distant
and patients are passive
or that healthcare
is failing.
One patient’s true story:How an Empowered Patient Beat Stage IV Cancer
(and what healthcare can learn from it)
“e-Patient Dave” deBronkart @ePatientDave
e-Patient Connections 2010 Book signings in theKlick Pharma booth
Thank You
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