Large Format Sensor & Handy Camcorder Support …...PXW-FS7/K PXW-FS5/K 2 years Extended hours (Mon-Fri 9:00-21:00 CET) PSP.PXWX.P2 PXW-X160 PXW-X180 PXW-X200 2 years PSP.PXWXZ.P2

Large Format Sensor & Handy Camcorder

Support Brochure

Extended warranty with helpdesk support, available for any new product.

Fast-track repairs with extended helpdesk hours.

Direct support as and when you need it, healthcheck support.

Helpdesk access

Standard hours (Mon-Fri, 9:00-18:00 CET)

Extended hours (Mon-Fri, 9:00-21:00 CET), access to

product specialists

Repair Average 14-day turnaround time, shipping covered by us.

Guaranteed 1 week fast-track repair, shipping covered by us. Collected &

returned to you.

Other See sony.co.uk/pro/products/support-prime-support for more information.

Package codes

PSP.PXWLFS.3PSP.PXWX.3

PSP.PXWXZ.3

PSP.PXWLFS.P2PSP.PXWX.P2

PSP.PXWXZ.P2PSP.PXWLFS.P1PSP.PXWX.P1

PSP.PXWXZ.P1

PSP.HC.HANDYCAM

PrimeSupportPro

PrimeSupportOn-Demand

PrimeSupportElite

Experience all the benefits of PrimeSupportPro, plus extended helpdesk access to our product specialists beyond normal business hours. In the event of a technical issue we’ll keep you up and running with our guaranteed 1 week fast-track repair service that includes all shipping costs.

Extension packages can be bought at any time (up to 5 years) but a chargeable healthcheck pass (PSP.HC.HANDYCAM) may be required if your initial support package has already ended.

Get as much support as you need, when you need it. Our healthcheck service is great for ensuring that your camcorder continues to run at optimal levels of performance, with a software upgrade included. For further information regarding the healthcheck, please see FAQs on the next page.

Package codes Description

PSP.HC.HANDYCAM Unit is submitted for a healthcheck. Upgrade to latest software version. All logistics covered.

Package codes Products DurationHelpdesk

access1 week fast-track repair

Logistics covered

PSP.PXWLFS.P2PXW-FS7/KPXW-FS5/K

2 years

Extended hours (Mon-Fri 9:00-21:00 CET)

PSP.PXWX.P2PXW-X160PXW-X180PXW-X200

2 years

PSP.PXWXZ.P2PXW-X70PXW-Z150

HXR-NX1002 years

PSP.PXWLFS.P1PXW-FS7/KPXW-FS5/K

1 year extension

PSP.PXWX.P1PXW-X160PXW-X180PXW-X200

1 year extension

PSP.PXWXZ.P1PXW-X70PXW-Z150

HXR-NX1001 year extension

PrimeSupportElite

PrimeSupportOn-Demand

Get access to our telephone & email helpdesk (during business hours), with assistance for setting up and using your Sony Professional product. If there’s a technical problem with your product that requires repair, we’ll take care of it with our 14-day repair service* – and we’ll pay shipping costs.

*14-day repair service is indicative only: actual turnaround time not guaranteed.

Extension packages can be bought at any time (up to 5 years) but a chargeable health check pass (PSP.HC.HANDYCAM) may be required if your initial support package has already ended.

Package codes Products DurationHelpdesk

accessLogistics covered

PSP.PXWLFS.3PXW-FS7/KPXW-FS5/K

1 year extension

Standard hours (Mon-Fri 9:00-18:00 CET)

PSP.PXWX.3PXW-X160PXW-X180PXW-X200

1 year extension

PSP.PXWXZ.3PXW-X70PXW-Z150

HXR-NX1001 year extension

PrimeSupportPro

© 2016 Sony Corporation.

All rights reserved. Reproduction in whole or in part without permission is prohibited. Fea-tures and specifications are subject to change without notice. All non-metric weights and measurements are approximate. ‘Sony’ is a registered trademark of Sony Corporation. All other trademarks are the property of their respective owners.

Errors and omissions excepted.

Dealer sticker

FAQs

How can I purchase a support package?

For all sales enquiries, please contact your dealer.

Where can I find more information about individual packages?

A more detailed description of what is included in each package can be found here:

sony.co.uk/pro/products/support-prime-support

What is an extension package?

With a PrimeSupportPro extension, you have the opportunity to extend your cover beyond your initial duration, up to 5 years total - perfect for ensuring true peace-of-mind in the long-term. With a PrimeSupportElite extension package, you can extend your PrimeSupportElite coverage for up to 5 years total. Extensions are only available to those who have previously registered their product for PrimeSupport.

I have owned my product for several years. Am I still eligible for a support package?

Depending on how long you have owned your product for, you can purchase cover for your product for up to a maximum of 5 years. Contact your dealer for more information.

What is a healthcheck?

A healthcheck is exactly that – a check-up on the health of your camera. It is perfect for those who want to protect their investment for the long-term.

If your cover has expired, a healthcheck is required if you wish to extend your warranty. This service ensures that your unit is fit for further cover.

Healthchecks are also ideal for those who wish to sell their unit on the second-hand market. When your unit passes the healthcheck, you will be provided with a certificate confirming that your unit has been thoroughly checked by our technicians – ultimately allowing the next potential buyer to purchase in confidence.