INFORMATION TECHNOLOGY Langara College Informa9on Technology IT InfoSession – Nov & Dec, 2014
INFORMATION TECHNOLOGY
Langara College Informa9on Technology
IT InfoSession – Nov & Dec, 2014
INFORMATION TECHNOLOGY
Agenda
• IT Organiza+on • Langara Governance Structure • Opera+on Status • Project Updates • Project Leapfrog
INFORMATION TECHNOLOGY
IT Organiza9on
INFORMATION TECHNOLOGY
Directors
Tom StachuraDirector IT Development
Justin YauDirector IT Operations
Ian HumphreysVP Strateg ic Planning & Business Development
Una CheungAdministrative Assistant
INFORMATION TECHNOLOGY
Development Group
Project Management • Planning and design • Executing • Monitoring
Development • Develop application • Integration • Database
Product Management • Manages service portfolio • Focus on business requirements • Quality assurance
Development
Tom StachuraDirector IT Development
John WongDevelopment Manager
Duane Harg raveDevelopment Manager
Development Team Alpha
Jane YiKatherine Lui
Michael OstrovskyAndrew MaVACANT
Development Team Beta
Hazel KwokAngela WongJeff PerreaultHelen Liu
Shaun GoodKe You
Database Administration
Ron RossBrian Zhu
Product Management
Rosi WoodleyProduct Manager
Business Analysis
Doris ChanLeena Thayil
Quality Assurance
Soo-‐Jean YeeNony James
Project Management
David MurrayProject Manager
Terri RearProject Manager
INFORMATION TECHNOLOGY
IT Opera9ons Client Services • IT Service Desk • Support • Desktop Operations
Justin YauDirector IT Operations
Client Services
Alex GoldmanTeam Lead
Damon StennettService Desk Coordinator
Ameet BainsVACANT
Stan JamesLevi DonaldsonZoltan Szoke
Eddie YuenNelson Yuen
Julie LoPaul Deol
Andre HastickAaron BrooksVACANT
Neil Amsler (IA)Kevin McMillan (IA)
Justin YauDirector IT Operations
Servers & Storage
Isabel WongTeam Lead
Mazen EstephoTom CheslockJonathan ChuiStanley Shi
Justin YauDirector IT Operations
Network & Security
Nabil GhaniTeam Lead
Francis LauJaime OsornoVACANT
Servers and Storage • Infrastructure • Maintenance and operations • Projects
Networks and Security • Infrastructure • Maintenance and operations • Projects
INFORMATION TECHNOLOGY
Instruc9onal Media Services Justin Yau
Director IT Operations
Instructional Media Services
Kees HofSupervisor
Gary KellerCraig MadokoroPeter HuronVACANT
INFORMATION TECHNOLOGY
IT Department
Product Management
Development
Tom StachuraDirector IT Development
Justin YauDirector IT Operations
Ian HumphreysVP Strateg ic Planning & Business Development
John WongDevelopment Manager
Rosi WoodleyProduct Manager
Duane Harg raveDevelopment Manager
Development Team Alpha
Jane YiKatherine Lui
Michael OstrovskyAndrew MaVACANT
Development Team Beta
Hazel KwokAngela WongJeff PerreaultHelen Liu
Shaun GoodKe You
Database Administration
Ron RossBrian Zhu
Business Analysis
Doris ChanLeena Thayil
Quality Assurance
Soo-‐Jean YeeNony James
Project Management
David MurrayProject Manager
Terri RearProject Manager
Client Services
Alex GoldmanTeam Lead
Damon StennettService Desk Coordinator
Ameet BainsVACANT
Stan JamesLevi DonaldsonZoltan Szoke
Eddie YuenNelson Yuen
Julie LoPaul Deol
Andre HastickAaron BrooksVACANT
Neil Amsler (IA)Kevin McMillan (IA)
Servers & Storage
Isabel WongTeam Lead
Mazen EstephoTom CheslockJonathan ChuiStanley Shi
Network & Security
Nabil GhaniTeam Lead
Francis LauJaime OsornoVACANT
Instructional Media Services
Kees HofSupervisor
Gary KellerCraig MadokoroPeter HuronVACANT
Una CheungAdministrative Assistant
INFORMATION TECHNOLOGY
Langara Governance Structure
Senior Leadership Review BoardSenior Leadership Team
(Executive)
Senior IT LeadershipVP Strategic Planning & Business Development
Chief Information OfficerAssociate Director, Development & Product Strategy
Associate Director, Business Operations
Product Review BoardFunctional Business SME’s
Product ManagerBusiness Analysis Group
Product ManagementProduct Manager
Business Analysis GroupArchitecture Group
Quality Assurance Group
Project Management
Develops the College’s Vision, Mission and Plan.Validates, prioritizes and finances significant projects and initiatives.
Develops Information Technology Vision, Mission and Plan.Establishes and ensures IT processes and standards.
Plans and executes approved projects and initiatives.Controls projects’ budgets and resources.
In collaboration with the Product Review Board develops service and product roadmap.Develops service and product requirements and architecture.Ensures product and process quality.
Establishes service and product business priorities and requirements.
Applications Infrastructure RES SLT Finance HR Faculty Bookstore
C&MEdTech IT IR ...
INFORMATION TECHNOLOGY
Opera9onal Status
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IT Service Desk
• Interviewing support technicians • Addi+onal student aid in Library for January • We will have support during exam period
INFORMATION TECHNOLOGY
IT Service Desk (Snapshot)
INFORMATION TECHNOLOGY
Tickets submiRed to IT (2013 and 2014 comparison)
0
500
1000
1500
2000
2500
3000
3500
January February March April May June July August September October November December
2013-‐SubmiPed 2013-‐Closed 2014 -‐ SubmiPed 2014 -‐ Closed
INFORMATION TECHNOLOGY
Requests submiRed to IT by year
0
2000
4000
6000
8000
10000
12000
14000
16000
18000
2006 2007 2008 2009 2010 2011 2012 2013 2014
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Project Status
INFORMATION TECHNOLOGY
BCNet Update BCNET is a not-‐for-‐profit, shared informa9on technology (IT) services organiza9on led, owned, governed and funded primarily by Bri9sh Columbia's higher educa9on
and research ins9tu9ons.
• Networks • Internet • Peering • Research Network
• Shared Services • Infrastructure • Video Conference • Applications
• Procurement
INFORMATION TECHNOLOGY
Email Update
• Migra+on of IT as the test group • Finding resources to help with deployment in the new year
INFORMATION TECHNOLOGY
Project Status
2014 Jan May Sep Jan 2015 May Sep Jan
2016 May Sep Jan 2017 May Sep 2017
Today
Future Dec 31
Aug 1 -‐ Jul 31 High Availability
Jan 1 -‐ Dec 31 Applica9on Upgrades
Apr 1 -‐ Sep 30 Security
May 1 -‐ Jan 31 Configura9on Management
May 1 -‐ Dec 31 Citrix
Jan 1 -‐ Apr 3 Email Upgrade
May 1 -‐ Oct 31 BCNet IP Migra9on
Oct 1 -‐ Mar 31 KCS Knowledge MGT
Oct 1 -‐ May 31 Telephony (VOIP)
Jan 1 -‐ Dec 31 Windows XP Upgrade
Project Leapfrog Project Leapfrog is an ini+a+ve of Langara’s IT department to modernize our informa+on
technology systems and services.
The goal is to make a large jump forward rather than a gradual improvement.
Long Term Roadmap A & B P
LAN
A
PLA
N B
non-reusable cost
2015 2016 2017 2018 2019 2020 2021
Jan 1 Jan 31 Current Stabiliza9on Plan
Jan 1 Jul 31 Other IT Projects
Jan 1 Dec 31 Poten9al Interim Improvements
Jan 1 Dec 31 BPR & IT Migra9on
Minimal Stabiliza9on Plan Jan 1 Jul 31
Jan 1 Dec 31 BPR & IT Migra9on
Summary Previous Plan • Focused significant +me
and resources on maintaining our legacy systems.
• Ensure business con+nuity.
• Seriously limits IT’s ability to support business process improvements.
• Will not allow us to clear back log un+l systems are stabilized.
New Plan • IT will invest fewer resources
than previously planned to maintaining our current systems.
• Star+ng in the first quarter of 2015, IT will instead engage in a business process review with all areas of the campus to determine each area’s specific IT needs.
• The IT plan will be built to meet those needs in the coming years.