Landmark international hotels company profile final

LandmarkInternational Hotels


1- Overview• President & CEO’s Message• Profile• Properties

2- Management Services• General Management• Operational Management System• Finance & Administration• Management Information System• Technical & Maintenance System• Food & Beverage• Sales & Marketing• Rooms Division• Hotel Supplies Division

3- Consultancy• Hospitality Consultancy• Project Management• Corporate Services• Development• Management Assistance• Training• Additional Consulting Services

4- Brands • Landmark Hotels, Conferences, Resorts, Villas• Landmark Boutique• Landmark Express

5- Contact Details


President & CEO’s MessageWe, at LIH, measure our performance not by the excellence of our methods but by the level of customer satisfaction we achieve.

LIH is proud of managing some of the most novel and guest-centric properties around the region. We are constantly diversifying our property portfolio across the Middle East.

Driven by our philosophy of service excellence, we are consistent in challenging the norms of the industry and setting the trend in hospitality.

As we expand our operations and form solid new partnerships, we are always developing and enhancing the scope and quality of our services.

Firas Mneimneh


Profile

Our CompanyWe, at Landmark International Hotels Company are specialized in providing hotel owners with world-class services. We offer our clients Management services, franchising options, technical support, and consultancy services.

Our ApproachOur franchises aim to provide a contemporary image that brings forth the local flavor in a cheerful style.In order to supply our clients with optimal results, we incorporate the industry’s best practices in our management methods and we tailor them to the specific needs of each client.

Our TeamOur professional team is well versed in the hotel and tourism industry and has ample experience in the markets of Europe, Africa, and the Middle East.

Our MissionTo excel in meeting the requirements of our clients through committing to the highest levels of service.

Our EthosAdhere to the principles of sustainability by enriching our community and living up to our social and environmental responsibilities.Landmark International Hotels Company is involved in the specific needs of its clients and is focused on helping them achieve optimal results.


Properties

VEER Boutique Hotel & Resort (Managed by LIH)

Overlooking the Mediterranean Sea and the mountain of Zouk Mikael, VEER is set to change the concept of

Boutique Hotels & Resorts in Lebanon, giving it a new dimension beach connoisseurs will appreciate.

VEERs avant-garde concept of metal structure combined with dark glass reflects a timeless spirit. VEER encompasses a restaurant offering Mediterranean cuisine, a glass enclosed meeting space, 4 poolside villas (each with its private Jacuzzi and a private aquarium pool), 4 underwater cabanas, 9 beachside apartments, and 21 rooms.

MANAGED BY


LIH Hotel and Conference Center(Opening in 2014) Baghdad - Iraq

Consists of 280 rooms, 5 food & beverage outlets, shopping mall, conference center that can accommodate up to 600 pax, tennis courts, and other luxurious amenities.


LIH Boutique Hotel Suleimania(Opening in 2014)

LIH Express Suleimania(Opening end 2013)A 125-room property encompassing bars, restaurants and other facilities.

LIH Villas Suleimania(Opening mid 2013)A property of 45 villas serviced with 2 restaurants in addition to other facilities.


General Management We extend our clients with a wholesome approach towards management of assets and properties in order to maximize profitability.

We understand the nature and mechanics of investing in hotels and we realize the value that we can add to this investment through efficient management.

The general management services we offer include resources and capabilities tailored to the particular requirements of each hotel.

• Management of Construction• Operational Hotel Management• Quality Control• Resort & Hotel Renovation Project Management• Take-over project coordination• Hygiene Supervision• Specialized Recruitment• Procurement


Operational Management SystemA comprehensive process to guide and direct the project from concept to execution.This system covers every step from pre-opening stage to sustainable operation.

• Ensure consistent quality• Uphold brand image • Set the best standards across the hotel• Align employees’ contribution• Maintain highest levels of service


Finance & AdministrationProvide a superior level of efficiency across the operation through a range of services.

• Accounting and Reporting• Budgeting• Auditing• Feasibitity Studies and Forecasts• Financial Consultancies• Insurance Policies Assessment• Cost Controls• Investment Assessment


Management Information SystemManagement information systems are the backbone of business processes. Therefore, we expertly inject their usage into every aspect of operations, from decision-making to competitive strategies. In essence, we aim to integrate computer systems with the aims of the establishment.

• Supervise implementation of computer hardware and software

• Computer training• Industry-specific IT Solutions• Systems for property management • Development of required programs


Technical & Maintenance SystemThis system is a vital aspect for operation whereby specific aspects contribute to a reliable provision of quality service to the guest in a cost-efficient way.

• Green Energy Solutions • Preventive Maintenance Programs• Interior Design & Decoration• Safety (Fire Prevention)• Management of Engineering Services• Equipment Procurement


Food & BeverageThese services include providing development of culinary department, expertise in kitchen planning, managing operational procedures and programs of wide array of Food and Beverage services across the hotel’s facilities.

• Kitchen design and service circulations• Quality & Cost Control• Restaurant‘s design• Management of F&B Facilities• Implementing HACCP & ISO 22000


Sales & MarketingThis area of the operation is of particular importance as it plays a key role in generating revenue both locally and internationally. Every investment made by this department is done after ample research and study to ensure the best ROI.

• Provision of Market Intelligence• Research & Strategic Planning• Marketing Communication Planning • Competition Analysis


Rooms DivisionAs competition grows in this diversified industry, guests expect and demand an approach to service that focused and discreet. Knowing that, we developed our approach to creating and enhancing the main guest facilities to provide a distinct personal touch.

• Revenue Management• Management of Reservations• Management of Front Office• Management of Health Clubs & Recreation

Facilities • Management of All Housekeeping Services


Hotel Supplies DivisionThis division caters for all hotel supply items, including:

Housekeeping LinenPillow Cases, Blankets, Mattress Pads, Bedspreads, Sheets, Pillows

Bathroom Supplies and AmenitiesSoaps, Hotel Towels, Bath Rugs, Tissues, Shower Curtains, Bath Towels, Bathroom Slippers, Toilet Rolls, Toiletries

Bathroom EquipmentMirrors, Grab Rail, Baskets, Towel Rack, Magnifying Mirror, Extending Mirror, Toilet Roll Holder, Towel Rail

Food & BeverageTablecloths, Napkins, Placemats, Table Skirting, Table toppers, Aprons, Chair Covers, Table Pads, Valances, Lace Skirting, Two Tier Table Skirting, Table Runners, Doily›s, Coasters, Stirrers, Acrylic Glass Covers

Customized Items Cotton Pads, Washing Suds, Shower Cap, Coat Bag, Shoe Mitt, Pens, Comb, Bathroom Slippers, Cotton Buds, Shaving Kit, Vanity Kit, Sewing Kit, Newspaper Bag, Soap, Laundry Bag,

Other ItemsAlarm Clocks, Tea Tray, Hangers


Hospitality ConsultancyOur management methods also include consultancy services whereby clients can avail from a wide range of services.

• Research Services• Capital Advisory Services• Property Acquisitions• Capital Management• Contract Management• Franchise Management• Franchise Relations• Financial Consulting• Technical Support• Management of HR


Project ManagementAny project we undertake will certainly require design and/or planning. This includes the different functions of the interior spaces and, as such, requires planning for the right equipment as well as people. Providing the right balance between architectural design and equipment planning will assure that areas function adequately.

• Financial impact and evaluation• Accommodation facilities’ Evaluation• Feasibility studies & IRR (Internal Rate of Return)• Study of income & ROI• Asset assessment• Business research & evaluation• Strategic advice• Quality material & design• Compatibility with building codes &architecture


Corporate ServicesThese services support consolidations, relocations, acquisitions, and subleases. They include but are not limited to:

• Business plan analysis• Studied selection of site• Comparative property analysis• Cost Control, Budgeting & Financial Performance

Review• Review of pre-opening budget• Evaluation of HR• Market analysis• Market Evaluation• Assessment of Marketing Plan


DevelopmentWe provide reviews of hotels’ portfolios in the most detailed form. This approach is particularly vital to both seller and buyer in major transactions. Supported by the right experience, and right database, we are able to take action efficiently and promptly to provide necessary information on the future performance as well as the competitive environment.

• Market Analysis and Feasibility Study• Project Development Consultancy• Investment Recommendations• Concept Development• Hotel Site Analysis• Supply & Demand Analysis• Competitive Positioning• Estimates of Future Performance


Management AssistanceThrough applying the industry’s best practices and standard operating procedures, the management is able to reflect international standards of service.

• Support brand positioning• Direct leaders to operate successfully• Understand impact of branding • Understand roles of different disciplines• Plan property-specific activities• Identify the right policies & procedures


Training

General Training Courses• Reach Beyond Guest service• Fire Fighting• Germ Buster• Male/ Female Grooming• Table Etiquette• Basics Computer skills• Understanding Hotel Figurers• Handling phone call• The 25 Golden Rules• 100 Hotel Terminologies• Business Etiquette

“Providing well-structured learning experiences, career development programs, and operational training to employees in order to improve and maintain job performance.”

Evaluation & Certification• Performance Evaluation• Verbal Examinations• Follow-up Questions 30 Days After Course• Competition Papers• Centralized System for Certification

Department Specific Training Courses• Kitchen Personal Hygiene• Risky Food & Food Safety• Contamination & Bacteria• Good Manufacturing Practices• Cleaning and Disinfecting


Additional Consulting ServicesProspective hotel developers, both new and existing owners, can avail from our professional guidance including scopes customized for specific requirements. Our experts provide help and assistance tailored to each client’s needs.

• Franchise Selection• Hotel Management Company Selection• Management Contract Strategies• Hotel Operator Evaluation• Lease Reviews & Negotiation• Assessment of Financial Statements• Operational Review & Recommendations


BrandsThe idea behind our hotel franchise is to give every single property a familiar feel. As such, people will associate the brand with the qualities they know and expect from it.

Landmark International Hotels Company offers three unique brands, each catering to different needs.

Although each brand projects its own identity, modern style is a constant theme across them all. We acquired the right to the official manuals, governing all areas of operation, in order to ensure consistency throughout the franchises.


Landmark Hotels. Conferences. ResortsOur luxurious hotels constitute first class facilities capable of offering stylish solutions for business and leisure travelers.


Landmark BoutiqueThese hotels are classy with an atmosphere of discreet charm. They mainly appeal to, and cater for, middle of the range guests.


Landmark ExpressThis brand caters for the budget end of the market. It provides a fresh ambience with plenty of comfort and minimal trimmings.


Contact Details

JordanDeir Ghbar, Al Qabeela Street, Dellah Building, Tower E, 10th Floor.

Mobile: +962 799 663344

Telephone: +962 6 592 4403

LebanonP.O.Box 90-1185 Zouk Mikael, Kaslik, Lebanon

Telephone: +961 9 22 26 23

Fax: +961 9 22 56 23

[email protected]

www.lihbeirut.com

Landmark international hotels company profile final

Documents

general management services

ecient management

hotel owners

hotel andtourism industry

andconsultancy services

range of services

worldclass services

villas suleimaniaopening