Lance Gardner: Delivering care through

8/12/2019 Lance Gardner: Delivering care through

http://slidepdf.com/reader/full/lance-gardner-delivering-care-through 1/25

Delivering care through

Social Enterprise

• Lance Gardner MBE

• Chief Executive Care PlusGroup







Entrepreneurs

• Market Entrepreneurs

• Civic Entrepreneurs

• Social Entrepreneurs



What is social enterprise?

• A business that trades with a social and/orenvironmental purpose.

• “A business with primarily social

objectives whose surpluses are principallyreinvested for that purpose in the

business or in the community, rather than

being driven by the need to maximiseprofit for shareholders and owners.“ (DTI,

2002).



Where?



Right to Request

• Introduced 3 years ago

• Aim to enable frontline staff to own andrun services

• Range of guarantees

• 1 of 57 sites worth £900 million

• 10% of all community provider services

7



Leadership is the

capacity to translatevision into realityWarren G Bennis



Care Plus Group

• We are a Social Enterprise (since 1 July 2011)

• Fully integrated health and social care provider

• 720 staff [820+]• €26million [ €28.5 million]

• 156,000 population

• ISO 9001 & 27001



Some of our Services

• Intermediate tier

• Community nursing

• Home care

• Specialist nursing• Drug and Alcohol intervention programme

• Employability

• Meals on wheels

• Day services

• Chlamydia screening



Core Values • That it meet the needs of everyone

• That it be free at the point of delivery whereverpossible

• That it be based on need, not ability to pay

• Provide a comprehensive range of services

• Will shape its services around the needs andpreferences of individual patients, their families andtheir carers

• Will respond to the different needs of differentpopulations



Irony

Care Plus Group left the Public Sector to

protect Public Sector Values!



“The Provider of Choice” mission statement







„Company‟ versus „Society‟



Care Plus Group

-a Community Benefit Society • Every member of staff is an owner

• for the benefit of more than just the members

• social objectives

• can be an charity

• We have an asset -lock

• can issue shares to the wider community

• 1 member, 1 vote



CARE PLUS GROUP

Care Plus Board

3 Execs – 4 NEDs

Council of Governors

8 staff, 2 Councillors, 2 GPs, 3 LayPeople

Advisory Committee

800 members approx

CARE PLUS GROUP

Care Plus

(operating Division)

800 members approx





“The best executive is one who hasthe sense enough to pick goodpeople to do what he wants them to

do, and the self-restraint enough tokeep from meddling with them whilethey do it.”

Theodore Roosevelt, US President



So What‟s Different?

• More freedom to act

• Different relationship with commissioners

• Broader roles

• More opportunities to work with staff from across the

Society

• Sense of ownership

• If things don‟t work we are empowered to change them



Value for money

• The members have the answers

• We are in the NHS - „when it

suits‟

• Blurring of roles

• Sharing infrastructure

• Sharing cost



Benefits

• Lease cars

• Child care

• Gyms

• Savings

• Insurance

• Annual leave



Partnerships

• No competitors………

• Values

• Balance• Respect

• Pragmatism



“A social enterprise is driven by the best interests of

the community. A social entrepreneur will always bebold, aspirational and ambitious because their prime

purpose is to change the world.”

Penny Newman CEO, Cafedirect Feb 2007

Lance Gardner: Delivering care through

Documents