This document was reproduced from an LADWP Email sent on January 3, 2017 –1– LADWP Customer Bill of Rights January 3, 2017 Pending approval by Board of Water and Power Commissioners. Water and power are essential to life and our economy. LADWP is committed to providing our customers with the highest quality water and power, with prompt, consistent and easily accessible customer service. We will approach our business practices in a collaborative way with the interest and needs of our customers in mind. We will proactively seek the best outcomes for our customers. We will provide our services in a safe, reliable and cost-effective manner that is sustainable and environmentally responsible. Our Service Commitment to Our Customers 1 Quick, Clear and Consistent Customer Service Our Service Philosophy • Customers should be treated with courtesy, honesty, empathy and respect. • Customers should find it easy to access services and information, including billing and usage data. • Every question deserves an answer, and inquiries should be responded to promptly and followed up to completion. • Customers should be informed of progress and receive updates about the status of requests. • Service hours and locations should be convenient to customers. • Customers should receive clear, accurate and consistent information. • Customer interactions should be simple and streamlined, and continuously
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LADWP Customer Bill of Rights - Content of LADWP Email. - LADWP Customer... · LADWP Customer Bill of Rights January 3, 2017 Pending approval by Board of Water and Power Commissioners.
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