LaCie LaCinema Premier User Manual page 1 Table of Contents Health and Safety Precautions 4 General Use Precautions 4 Operati ng Environment emperature 5 1. Introduction 7 Y our LaCie LaCinema P remier Capabilities 7 2. About Your LaCie LaCinema Premier 8 2.1. System Requirements 8 2.2. Box Content 9 2.3. Languages 10 2.4. Views of the LaCinema Premier 11 2.4.1. Fron t View 11 2.4.2. Rear View 12 2.5. Cables and Connectors 13 2.5.1. A/V (Audio/Video) Cables 13 2.5.2 . USB Cable 14 3. Uploading Multimedia Files 15 3.1. Connecting the LaCinema Premier to Y our Computer 15 3.2. ransferr ing Files to the LaCinema Premier 16 3.2.1. Uploading Multimedia Files 16 3.2.2. Data File Storage 16 3.3. Disconnect ing Y our LaCie LaCinema Premier 17 4. Connecting the LaCinema Premier to Your TV and Stereo 18 4.1. Power Connection 18 4.2. Audio/Vi deo Connection 19 4.2.1. Composite Video 19 4.2.2. Component Video 20 4.2.3. Optical or Coaxial Audio Connection 21 5. LaCie LaCinema Premier Remote Control 22 5.1. Battery Installation 22 5.2. Remote Control Key Index 23 5.2.1. Function s of Basic Buttons 23 5.2.2. Buttons for Video Playback 24 5.2.3. Buttons for DVD Playback 25 5.2.4. Buttons for Music Playback 26 5.2.5. Buttons for Photo Playback 26 6. Playing Multimedia Files and Settings 27 6.1. Main Menu 27
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Composite video NSCPAL S-Video ndash Composite RCA S-Video
mini-din
Component video Analog yPbPr (progressive or interlaced scalable up to
1920x1080i or 1280x720p) ndash RGB Color Component Video 3 RCA
Supported Audio Outputs
Dual Stereo analog audio (left
and right)
Optical or coaxial SPDIF
Mac OS DVD Video function is supported via VOB IFO (Video_S folder) DVD ISO file size cannot exceed
more than 4GB FA32 MS-DOS file system does not support files size higher than 4GB Do not try to format inHFS+ file system as it is not supported in V mode
To connect the LaCinema Premier to a Digital Dolby DTS decoder amplifier via a coaxial or opti-cal cable power on the LaCinema Premier as described in section 41 connect video cables and follow the diagram
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
Composite video NSCPAL S-Video ndash Composite RCA S-Video
mini-din
Component video Analog yPbPr (progressive or interlaced scalable up to
1920x1080i or 1280x720p) ndash RGB Color Component Video 3 RCA
Supported Audio Outputs
Dual Stereo analog audio (left
and right)
Optical or coaxial SPDIF
Mac OS DVD Video function is supported via VOB IFO (Video_S folder) DVD ISO file size cannot exceed
more than 4GB FA32 MS-DOS file system does not support files size higher than 4GB Do not try to format inHFS+ file system as it is not supported in V mode
To connect the LaCinema Premier to a Digital Dolby DTS decoder amplifier via a coaxial or opti-cal cable power on the LaCinema Premier as described in section 41 connect video cables and follow the diagram
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
Composite video NSCPAL S-Video ndash Composite RCA S-Video
mini-din
Component video Analog yPbPr (progressive or interlaced scalable up to
1920x1080i or 1280x720p) ndash RGB Color Component Video 3 RCA
Supported Audio Outputs
Dual Stereo analog audio (left
and right)
Optical or coaxial SPDIF
Mac OS DVD Video function is supported via VOB IFO (Video_S folder) DVD ISO file size cannot exceed
more than 4GB FA32 MS-DOS file system does not support files size higher than 4GB Do not try to format inHFS+ file system as it is not supported in V mode
To connect the LaCinema Premier to a Digital Dolby DTS decoder amplifier via a coaxial or opti-cal cable power on the LaCinema Premier as described in section 41 connect video cables and follow the diagram
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
Composite video NSCPAL S-Video ndash Composite RCA S-Video
mini-din
Component video Analog yPbPr (progressive or interlaced scalable up to
1920x1080i or 1280x720p) ndash RGB Color Component Video 3 RCA
Supported Audio Outputs
Dual Stereo analog audio (left
and right)
Optical or coaxial SPDIF
Mac OS DVD Video function is supported via VOB IFO (Video_S folder) DVD ISO file size cannot exceed
more than 4GB FA32 MS-DOS file system does not support files size higher than 4GB Do not try to format inHFS+ file system as it is not supported in V mode
To connect the LaCinema Premier to a Digital Dolby DTS decoder amplifier via a coaxial or opti-cal cable power on the LaCinema Premier as described in section 41 connect video cables and follow the diagram
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
Composite video NSCPAL S-Video ndash Composite RCA S-Video
mini-din
Component video Analog yPbPr (progressive or interlaced scalable up to
1920x1080i or 1280x720p) ndash RGB Color Component Video 3 RCA
Supported Audio Outputs
Dual Stereo analog audio (left
and right)
Optical or coaxial SPDIF
Mac OS DVD Video function is supported via VOB IFO (Video_S folder) DVD ISO file size cannot exceed
more than 4GB FA32 MS-DOS file system does not support files size higher than 4GB Do not try to format inHFS+ file system as it is not supported in V mode
To connect the LaCinema Premier to a Digital Dolby DTS decoder amplifier via a coaxial or opti-cal cable power on the LaCinema Premier as described in section 41 connect video cables and follow the diagram
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
Composite video NSCPAL S-Video ndash Composite RCA S-Video
mini-din
Component video Analog yPbPr (progressive or interlaced scalable up to
1920x1080i or 1280x720p) ndash RGB Color Component Video 3 RCA
Supported Audio Outputs
Dual Stereo analog audio (left
and right)
Optical or coaxial SPDIF
Mac OS DVD Video function is supported via VOB IFO (Video_S folder) DVD ISO file size cannot exceed
more than 4GB FA32 MS-DOS file system does not support files size higher than 4GB Do not try to format inHFS+ file system as it is not supported in V mode
To connect the LaCinema Premier to a Digital Dolby DTS decoder amplifier via a coaxial or opti-cal cable power on the LaCinema Premier as described in section 41 connect video cables and follow the diagram
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
Composite video NSCPAL S-Video ndash Composite RCA S-Video
mini-din
Component video Analog yPbPr (progressive or interlaced scalable up to
1920x1080i or 1280x720p) ndash RGB Color Component Video 3 RCA
Supported Audio Outputs
Dual Stereo analog audio (left
and right)
Optical or coaxial SPDIF
Mac OS DVD Video function is supported via VOB IFO (Video_S folder) DVD ISO file size cannot exceed
more than 4GB FA32 MS-DOS file system does not support files size higher than 4GB Do not try to format inHFS+ file system as it is not supported in V mode
To connect the LaCinema Premier to a Digital Dolby DTS decoder amplifier via a coaxial or opti-cal cable power on the LaCinema Premier as described in section 41 connect video cables and follow the diagram
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
Composite video NSCPAL S-Video ndash Composite RCA S-Video
mini-din
Component video Analog yPbPr (progressive or interlaced scalable up to
1920x1080i or 1280x720p) ndash RGB Color Component Video 3 RCA
Supported Audio Outputs
Dual Stereo analog audio (left
and right)
Optical or coaxial SPDIF
Mac OS DVD Video function is supported via VOB IFO (Video_S folder) DVD ISO file size cannot exceed
more than 4GB FA32 MS-DOS file system does not support files size higher than 4GB Do not try to format inHFS+ file system as it is not supported in V mode
To connect the LaCinema Premier to a Digital Dolby DTS decoder amplifier via a coaxial or opti-cal cable power on the LaCinema Premier as described in section 41 connect video cables and follow the diagram
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
To connect the LaCinema Premier to a Digital Dolby DTS decoder amplifier via a coaxial or opti-cal cable power on the LaCinema Premier as described in section 41 connect video cables and follow the diagram
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
To connect the LaCinema Premier to a Digital Dolby DTS decoder amplifier via a coaxial or opti-cal cable power on the LaCinema Premier as described in section 41 connect video cables and follow the diagram
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
To connect the LaCinema Premier to a Digital Dolby DTS decoder amplifier via a coaxial or opti-cal cable power on the LaCinema Premier as described in section 41 connect video cables and follow the diagram
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
To connect the LaCinema Premier to a Digital Dolby DTS decoder amplifier via a coaxial or opti-cal cable power on the LaCinema Premier as described in section 41 connect video cables and follow the diagram
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
To connect the LaCinema Premier to a Digital Dolby DTS decoder amplifier via a coaxial or opti-cal cable power on the LaCinema Premier as described in section 41 connect video cables and follow the diagram
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
To connect the LaCinema Premier to a Digital Dolby DTS decoder amplifier via a coaxial or opti-cal cable power on the LaCinema Premier as described in section 41 connect video cables and follow the diagram
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
To connect the LaCinema Premier to a Digital Dolby DTS decoder amplifier via a coaxial or opti-cal cable power on the LaCinema Premier as described in section 41 connect video cables and follow the diagram
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
To connect the LaCinema Premier to a Digital Dolby DTS decoder amplifier via a coaxial or opti-cal cable power on the LaCinema Premier as described in section 41 connect video cables and follow the diagram
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
To connect the LaCinema Premier to a Digital Dolby DTS decoder amplifier via a coaxial or opti-cal cable power on the LaCinema Premier as described in section 41 connect video cables and follow the diagram
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
To connect the LaCinema Premier to a Digital Dolby DTS decoder amplifier via a coaxial or opti-cal cable power on the LaCinema Premier as described in section 41 connect video cables and follow the diagram
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
To connect the LaCinema Premier to a Digital Dolby DTS decoder amplifier via a coaxial or opti-cal cable power on the LaCinema Premier as described in section 41 connect video cables and follow the diagram
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
To connect the LaCinema Premier to a Digital Dolby DTS decoder amplifier via a coaxial or opti-cal cable power on the LaCinema Premier as described in section 41 connect video cables and follow the diagram
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
To connect the LaCinema Premier to a Digital Dolby DTS decoder amplifier via a coaxial or opti-cal cable power on the LaCinema Premier as described in section 41 connect video cables and follow the diagram
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
correctly please refer to the following checklist to de-
termine the source of the problem If you have gone
through all of the points on the checklist and your
LaCinema Premier still does not work properly please
check the FAQs that are regularly published on our website ndash
wwwlaciecom One of these FAQs may provide an
answer to your specific question You can also visit the
downloads page where the most recent software up-
dates will be available
If you need further assistance please contact your
LaCie reseller or LaCie Customer Support (see section
10 Contacting Customer Support for details)
Manual Updates
LaCie strives to give you the most up-to-date com-
prehensive user manuals available on the market It is
our goal to provide you with a friendly easy-to-use
format that will help you quickly install and utilize the
many functions of your new device
If your user manual does not reflect the configuration
of the product you purchased please check our website
for the most current version of the user manual
wwwlaciecom
91 Troubleshooting ndash Mac Users
Problem Question Answer
Te drive is not recog-nized by the computer Does an icon for the drive appearon the desktop Tere should be an icon for the LaCie drive on the desktop If thedrive does not appear follow the rest of the roubleshooting tips toisolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 System Requirements for more information
Is the driversquos power supply con-nected and turned on
Make sure that the power supply is properly connected (see section32 Connecting the LaCinema Premier to Your Computer) that
the drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesecurely attached
Only use a USB cable provided by LaCie Check both ends of theUSB cable to make sure they are fully seated in their respectiveports ry disconnecting the cables waiting 10 seconds and then
reconnecting them If the drive is still not recognized restart yourcomputer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier for more details
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section7 Reformatting the LaCinema Premier for more information
Error messages underMac OS 10x
Did you get an ldquoError ndash50rdquo message while copying to a FA 32 (MS-DOS) volume
When copying files or folders from Mac OS 10x to a FA 32 volume file names with certain characters cannot be copied Tesecharacters include but are not limited to lt gt Check your files and folders to ensure that these types of charactersare not being used
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Are you operating in Mac OS 9x Apple does not support the Hi-Speed USB 20 standard underMac OS 9x You will be limited to the slower transfer rates of theoriginal USB standard For more information please see section
84 Optimizing Data ransfers
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-SpeedUSB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to a
Hi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your host
bus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that you are connected directly to a Hi-Speed USB 20 port on yourcomputer
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
Has the drive been formatted Make sure that the drive has been formatted properly Please seesection 7 Reformatting the LaCinema Premier
Does your computerrsquos operatingsystem support the file system
Check your computerrsquos documentation and see section 7 Refor-matting the LaCinema Premier
Is there an icon for the drive in MyComputer
Go into My Computer and look for an icon and drive letter as-signed to the LaCie drive If the drive does not appear follow therest of the roubleshooting tips to isolate the problem
Does your computerrsquos configurationmeet the minimum system require-ments for use with this drive
See section 21 Minimum System Requirements for more infor-mation
Is the driversquos power supply con-
nected and turned on
Make sure that the power supply is properly connected (see section
32 Connecting the LaCinema Premier to Your Computer) thatthe drive has been turned on and that the outlet the power supplyis connected to is working
Did you follow the correct installa-tion steps for the specific interfaceand operating system
Review the installation steps in section 32 Connecting the LaCin-ema Premier to Your Computer
Are both ends of the USB cablesfirmly attached
Check both ends of the USB cable to make sure they are fullyseated in their respective ports ry disconnecting the cables wait-ing 10 seconds and then reconnecting them If the drive is still notrecognized restart your computer and try again
Is there a conflict with other devicedrivers or extensions
Contact LaCie echnical Support for help
Te drive is not run-ning noticeably faster when connected via
Hi-Speed USB 20
Is the drive connected to a standardUSB port on your computer
If your drive is connected to a standard USB port this is normal A Hi-Speed USB 20 device can only operate at Hi-Speed USB20 performance levels when it is connected directly to a Hi-Speed
USB 20 port Otherwise the Hi-Speed USB 20 device will oper-ate at the slower USB transfer rates For more information pleasesee sections 84 Optimizing Data ransfers and 252 USB Cable
Is the drive connected to aHi-Speed USB 20 port on yourcomputer
Check to see that the Hi-Speed USB 20 drivers for both your hostbus adapter and device have been installed correctly If in doubtun-install the drivers and re-install them Also make sure that youare connected directly to a Hi-Speed USB 20 port on your com-puter Te LaCie LaCinema Premier will not work properly whenconnected to a hub
Does your computer or operatingsystem support Hi-Speed USB 20
See sections 21 System Requirements and 84 Optimizing Data ransfers for more information
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
How do you know which firmware version your LaCie LaCinemaPremier is using
o check which firmware is currently installed on your LaCieLaCinema Premier attach it to your V and use the remote controlto navigate to the Settings menu Te firmware version is displayedin the upper left corner of the Settings menu
How do you get new firmware andhow do you install it
For a detailed explanation please see section 656 Firmware Up-date or go to wwwlaciecom
DivXreg and XviDregcompatibility
When a new version of DivXreg or XviDreg is released will the LaCieLaCinema Premier be able to playthose files too
Provided that the new version complies with the ISO MPEG- 4standard the LaCie LaCinema Premier should be able to play thenew versions
Does the LaCie LaCinema Premiersupport external subtitles withDivXreg files
Yes the LaCie LaCinema Premier does support this functional-ity by using Unicode text files with extensions sub(MicroDVDformat) and smi In order to work correctly use the same file namefor both the video file and subtitle text file and store both of themin the same folder location on your LaCie LaCinema Premier
For example if the file name of the video file is ldquoMovieavirdquo then you will need to re-name the subtitle text as either ldquoMoviesubrdquo orldquoMoviesrtrdquo
Tere is no picturebeing displayed
Are all of the cables connectedcorrectly
Ensure that all of the cables are connected correctly If you areusing the Composite AV cable make sure that the yellow videocable and S-Video connector are not plugged in at the same timeSee section 4 Connecting Te LaCie LaCinema Premier to Your V and Stereo
Te picture is in blackand white or thereis no picture beingdisplayed
Is the LaCie LaCinema PremierrsquosVideo setting correctly set
In the event that there is an error with the Video setting press theTV out button on the remote control until the correct image isdisplayed After the picture is being displayed go into the Settingsmenu and select Video Settings From there you can select the cor-rect settings For more information please see section 653 VideoSettings
Optimizing videoconnections
What connectivity method willproduce the best quality
For optimal quality and performance the best video connection isthe Component AV cable (sold separately) For more informationplease contact your LaCie reseller or LaCie Customer Support
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
When using the AV cable to connect the LaCie LaCinema Pre-mier to a V go into the Settings menu and select Audio Settings
From this menu you will need to select the Analog option insteadof Digital
Viewing photos Does it take several seconds to loada picture
Depending on file size photos may take several seconds to loadproperly Reducing the photorsquos resolution will reduce the file size as well and allow the file to load faster
ldquoEmpty Folderrdquo mes-sage appears
Are there compatible files in theappropriate folder
If you know that there are compatible files in the folder and theyare not being displayed move the power switch on the back ofthe LaCinema Premier to the OFF position wait several secondsand then turn the LaCinema Premier on Your files should now bedisplayed
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals
ry to isolate the problem If possible make the drive2
the only external device connected to your computer
and make sure that all of the cables are correctly andsecurely attached
If you have asked yourself all of the pertinent ques-
tions in the troubleshooting checklist and you still canrsquot
get your LaCie drive to work properly contact us using
the contacts on page 45 Before contacting us make sure
that you are in f ront of your computer and that you have
the following information on hand
Te serial number of your LaCie LaCinema
PremierOperating system and version
Computer brand and model
Amount of memory installed on your computer
Names of any other devices installed on your
computer including CDDVD burners
Information to Include in Email Correspondence
Information Where to Find Information
1 LaCie LaCinema Premier serial number Located on a sticker at the back of drive or on the original packaging
2 LaCie LaCinema Premier file format Windows users Right click the LaCinema Premier icon and select
Properties
Mac users Select the LaCinema Premier icon on the desktop andpress Command + I
3 MacintoshPC model
Windows users Right click My Computer and select Propertiesgt General
Mac users Click on the Apple icon in the menu bar and select
About This Mac
4 Operating system version
5 Processor speed
6 Computer memory
7 Firmware version Attach the LaCinema to your V and use the remote control tonavigate to the Settings menu Te firmware version is displayed in theupper left corner of the Settings menu
8 Te brands and models of other internal and externalperipherals installed on your computer
Windows users Right click My Computer and select Propertiesgt Hardware
Mac users Click on the Apple icon in the finder bar and select About This Mac Select More Info Te Apple System Profiler will launch and will list your internal and external peripherals