Labour Welfare at Wcl Headquarters

Summer Internship Report

A Study on Labour Welfare at Western Coalfields Limited, Headquarters,

Nagpur Area

At

Nagpur

By

BHUMIKA SHRIVASTAVA

A-16

PGDM(HR)(2011-2013)

Under the Supervision of

Ms. Abhilasha

Asso Professor

Sinhgad Institute of Management

In Partial Fulfilment of Award of Post Graduate Diploma in Management

Sinhgad Institute of management

PUNE MAHARASHTRA

SINHGAD BUSINESS SCHOOL

PUNE,MAHARASHTRA

DECLARATION

I, Bhumika Shrivastava student of Masters of Marketing Management from Sinhgad

Institute of Management, Pune, Maharashtra hereby declare that I have completed

Summer Internship on “A STUDY ON LABOUR WELFARE AT WESTERN

COALFIELDS LTD” as part of the course requirement.

I further declare that the information presented in this project is true and original to

the best of my knowledge.

Date:20-7-2012 Bhumika Shrivastava

Enrol. No:

A0102209104

PGDM (HR)(2011-2013)

Place: Nagpur Sinhgad Institute of Management

Pune University

Pune,MH

CERTIFICATE FROM COMPANY

SINHGAD INSTITUTE OF MANAGEMENT

CERTIFICATE

I hereby certify that Bhumika Shrivastava student of Masters of Marketing

Management at Sinhgad Business School, Pune University Maharashtra has

completed Summer Internship on “A STUDY ON LABOUR WELFARE AT W.C.L. ,

NAGPUR”, under my guidance.

MS. ABHILASHA

Senior Lecturer

Sinhgad Institute Of Management

Date: Pune University

Pune, Maharashtra

Acknowledgement

First off all I would like to present this piece of work to our guiding light “ “ Head

and Director, Sinhgad Business School, who has been inspiration to me throughout

the academic year.

The successful completion of this project would not have been possible without help

and assistance that was received from various directions.

I would like to thank Ms. Abhilasha, Senior Lecturer, Sinhgad Institute of

Management who has directed me to choose such an interesting topic to do

research upon and also for letting me submit a project on the same. I would also like

to thank sir for providing me with assistance and guidance throughout the project.

I would like to extend my gratitude to Mr. A.K Singh, Manager, Labour Welfare dept.

WCL Headquarters,Nagpur and other employees of all departments at Western

Coalfields Ltd who provided me with all facilities without which the compilation of

the entire project would have been impossible They have unfailingly supported my

efforts at completion of the project.

BHUMIKA SHRIVASTAVA

Enrollment No: A0102209104

PGDM (HR)(2011-2013)

Sinhgad Institute of Management , Pune, MH

EXECUTIVE SUMMARY

Welfare of employee and his family members is an effective advertising and also

a method of buying the gratitude and loyalty of employees. Employee welfare is a

comprehensive term including various services, benefits and facilities offered by the

employer.

The basic purpose of labour welfare is to enrich the life of employees and keep

them happy and contented. Welfare facilities enable workers to have a richer and

more satisfying life. It raises the standard of living of workers by indirectly reducing

the burden on their pocket.

Welfare means improving, faring or doing well. It is a comprehensive term, and

refers to the physical, mental, moral and emotional well-being of an individual.

Further, the term welfare is a relative concept, relative in time and space. It

therefore, varies from time to time, region to region and from country to country.

Labour welfare is an important aspect in every organization with some added

incentives which enable the workers to lead a decent life. There are several

agencies involved in the labour welfare work namely the central government,

employer’s trade union and other social service organization. Welfare services may

broadly be classified into two categories:-

1) Intramural

2) Extramural

In order to get the best out of a worker in the matter of production, working

condition is required to be improved to large extent. The work place should provide

reasonable amenities for the worker’s essential need.

Today various medical services like hospital, clinical and dispensary facilities are

provided by organizations not only to the employees but also to their family

members. Normally welfare and recreational benefits includes canteens, housing,

transportation, education etc.

Some large organizations set up welfare organizations with a view to provide all

types of welfare facilities at one centre and appointed welfare benefits continuously

and effectively to all employees fairly.

W.C.L. has recognized that welfare of employees by improving their quality of life

and their family’s well being in general will help thrust to the objectives of W.C.L.

directly and indirectly thereby increasing and improving production and productivity.

This task is carried on ceaselessly by involving employees, workers, representatives

and management representative.

W.C.L. is spending lots of money on the employee welfare. Welfare facilities

provided by this organization are unique for all the employees. The only difference is

that the top level officers receive some additional facilities along with routine one.

With the help of the project an attempt is made to study the welfare measures

provided to employees, what is the procedure, time required for sanctioning welfare

facilities and such other basic policies of the organization.

The study is based on the information collected from respondents through

questionnaire. The data analyzed is presented in the form of graph and on the basis

of that conclusions are made. At last the required suggestions are given.

After analyzing the data it is found that the employees are satisfied with the

welfare facilities provided to them by the area office W.C.L.

CHAPTER- 1

INTRODUCTION

Labour welfare:-

Labour welfare work aims at providing such service facilities and amenities which

enable the workers employed in an organization to perform their work in healthy

congenial surrounding conductive to good health and high morale.

Labour welfare is a comprehensive term including various services, benefits and

facilities offered by the employer. Through such generous fringe benefits the

employer makes life worth living for employees. The welfare amenities are extended

in additional to normal wages and other economic rewards available to employees

as per the legal provisions.

Welfare measures may also be provided by the government, trade unions and

non-government agencies in addition to the employer. “International Labour

Organization efforts to make life worth living for workers” According to the Oxford

dictionary “Welfare is fundamentally an attitude of mind on the part of management

influencing the method by which management activities are undertaken.

Objectives of labour welfare activities:-

Following are the objectives of the voluntary labour welfare services by employer-

1) To win over employees loyalty and increase their morale.

2) To develop efficiency and productivity among workers.

3) To reduce of threat of future government intervention.

4) To make recruitment more effective.

5) To earn goodwill and enhance public image.

6) To build up stable labour force to reduce labour turnover and absenteeism.

Importance of labour welfare activities:-

Labour welfare in India has a special significance as the constitution provides for

the promotion of welfare of the labour for human conditions of work and securing to

all workers.

The various welfare measures provided by the employee will have immediate

impact on the health, physical and mental efficiency, alertness, morale and overall

efficiency of the workers and thereby contributing to the highest productivity.

Social security measure provided by employer will act as a protection to the

workers. Labour welfare means activities designed for the promotion of the

economic, social and cultural well being of the employees. Labour welfare includes

both statutory as well as non-statutory activities undertaken by the employers, trade

unions and both the central and state governments for the physical and mental

development of the workers.

Labour welfare enables workers to have richer and more satisfying life. It raises

the standard of living of workers by indirectly reducing the burden on their pocket.

Welfare measures improve the physical and physiological health of the employees,

which in turn enhance their efficiency and productivity.

Labour welfare promotes a sense of belongings among the workers, preventing

them from resorting to unhealthy practices like absenteeism, lobour unrest strike,

etc. welfare work improves the relations between employees and employers. It

promotes a real change of heart and a change of outlook of the part of both the

employers and employees.

Reasons for the labour welfare activities in India:-

1) Increase in efficiency of employees:

Labour welfare activities increases in efficiency of employees to work. These

facilities help in developing the feeling of dedication among them. Due to the

increase in efficiency the production and the productivity of the enterprise

increase considerably.

2) Helpful in reducing the state of poverty among employees:

Most of the workers in our country are unable in providing for base

necessities for themselves and to their family members. This is because of

the extreme poverty among Indian workers. Provision of labour welfare

activities plays an important role in reducing such poverty and in providing

essential amenities to the workers.

3) Establishment of Organizational peace:

Labour welfare activities help in establishing sound relations between

employees and employers. When the employees of the organization feels that

they are getting all the possible facilities and the employers are very caring to

them, then such good feeling increases enthusiasm among employees which

will establish peace in the organization.

4) Helpful in reducing the rate of absenteeism and labour turnover:

The rate of absenteeism and labour turnover is much higher in India as

compared to that of developed countries of the world. Provision of labour

welfare activities help in reducing this because the workers feel themselves

well settled at one place.

CHAPTER- 2

COMPANY PROFILE

About Coal India Limited (CIL)

Coal India Limited (CIL) is a public sector organization. It is a central

government undertaking company. Before 1973 it was a private block and after

1973 it was considered as a government sector since its initialization was done in

this year.

Coal is the backbone of energy security of our nation and it will continue to

occupy a dominant position in the decades to come on the energy scenario of

India. CIL contributes 54 percent of coal to the energy needs of the nation and

sky is the limit of increase in the demand of coal. Maintaining the highest growth

in coal production CIL cross 400 million tones mark in 2008-09.

Coal plays a vital role in power generation, considering this all subsidiaries of

CIL are taking hard efforts to produce required quantity of coal. All should untidily

work to fulfill the demand of power. The Vidarbha region has abundant reserves

of coal that would try to fulfill the demand. WCL depends on land to carry out its

operations.

CIL has 7-8 subsidiaries which are situated in different states of India. It has

10 divisions which are also known as areas out of which 3 areas are situated in

Madhya Pradesh and 7 in Maharashtra. All these areas look behind mining

activities. Coal production is the important source of energy of this organization.

Presently, there 10,122 employees working in these 10 areas.

Coal India is playing a strategic role in the economy of the country by making

domestic industry competitive at global level. CIL has been providing 50% to 60%

cheaper coal in comparison to international

market to power plants. Total requirements of thermal power plants are met by

three different modes - Coal India, Captive Coal Blocks and Import. India stands

third in the world in the production of coal.

Highest production of coal in India is in Jharkhand.

In India, Thermal Coal Sector uses the maximum coal.

Coal India Limited (CIL) has 83% of partnership in world in the production

of coal.

In India, Singrauli.Co.Company.Ltd (M.P) is the oldest coal producing

Government Company.

Coal India itself decides the coal rate produced by Coal India Limited.

In India, 70% of electricity is produced with the help of coal.

13% of coal in the world is produced by the underground coal mines.

India’s oldest coal area is Raniganj.

CIL operates 86 coal mines in Central India, feeds Power Stations located

in the states of Maharashtra, Madhya Pradesh, Gujarat, Utter Pradesh and

Haryana apart from many of the coal based industries.

HISTORY OF CIL:

1971/73: Nationalization of coal mines in India.

1973 : Centralization of Coal Mines Authority Limited (CMAL) in

three divisions East, West and Central.

1974 : Centralization of holding company coal India limited (CIL)

six supporting companies. In west Western coalfield

limited (WCL) was established which has its coal areas in

Maharashtra, Madhya Pradesh & Orissa.

1986 : Reorganization of coal companies under coal India limited.

Thereafter coal mines of WCL in Madhya Pradesh (except

Chindwara and Baitul Distt) and Orissa were considered in

the supporting company South Eastern Coalfield Limited

(SECL). Therefore, the coal areas of WCL were

decreased and remained only in Maharashtra and in some

parts of Madhya Pradesh.

2007 : WCL has increased the production of coal from 21 million

tonnes in 1985-86 to 43.51 million tonnes in 2007-08.

2007 : Indian government declared WCL as a MINIRATNA

Company.

2008 : Coal production, off take, productivity, sales realization and

turnover during the year reached a new peak the highest

ever in the history of the company.

Concerted progress in rationalizing manpower has resulted in reduction of

manpower by 1439 between 2006-07 and 2007-08 inspite of production growth of

0.300 mt. during the same period.

Coal India Limited

TypePublic sector undertaking

Government-ownedFounded 1975

Headquarters Kolkata, West BengalKey people Partha S Bhattacharyya, Chairman

Industry Coal and lignite

ProductsCoal net income = ▲INR 85.16 billion (2006)

(USD 2.15 billion)Employees 492000 (2006)

Website coalindia.nic.in

Coal India Limited (CIL) is a public sector undertaking of the Indian Government. It

is the world's largest coal miner [1]. It is owned entirely by the Union Government,

under the administrative control of the Ministry of Coal. It is involved in coal mining

and production industry.

Coal India Limited was formed in 1975 as a holding company with five subsidiaries:

Bharat Coking Coal Limited (BCCL) (Dhanbad, Jharkhand)

Central Coalfields Limited (CCL) (Ranchi, Jharkhand)

Western Coalfields Limited (WCL) www.westerncoal.gov.in(Nagpur region)

Eastern Coalfields Limited (ECL) (Asansol, West Bengal)

Central Mine Planning and Design Institute Limited (CMPDIL) (Nagpur)

Several years later, three more subsidiaries were added:

Mahanadi Coalfields Limited (MCL) (Raulkela)

South Eastern Coalfields Limited (SECL) (Bilaspur)

North Eastern Coalfields Limited (NECL) (directly under control of coal India

limited)

Northern Coalfields Limited, Singrauli (NCL,Singrauli)

Coal India Ltd (CIL) will extract coal from 18 abandoned underground mines owned

by three of its subsidiaries in partnership with private players. Underground mining

would be revived in 6 abandoned mines of Eastern Coalfields, 8 mines of Bharat

Coking Coal, and 4 mines of Central Coalfields. These 18 mines have an

approximate reserve of 1,647 million tonnes of coal. CIL contributes around 85% of

coal production in India; it is the largest company in the World in terms of coal

production. Employs nearly 4.25 Lakh persons and is the largest corporate employer

in the country. It is one of the largest Companies in the country, turnover being

around Rs. 386.31 billion in 2007-08. It is one of the largest tax payers (Corporate

Tax Rs.35.75 billion) in 2007-08 and has paid Dividend of Rs17.054 Billion to the

Govt. of India in 2007-08.

Mission of coal India

“The mission of coal India limited is to produce and market, the planned quality of

coal and coal products efficiently and economically, with due regard to safety,

conservation and quality.”

ABOUT WESTERN COALFIELD LIMITED (WCL)

Western Coalfields Limited (WCL) is one of the eight Subsidiary Companies of Coal

India Limited (CIL) which is under administrative control of Ministry of Coal. The

Company incorporated under the Companies Act, 1956 has its registered office at

Coal Estate, Civil Lines, Nagpur–440001.

The Company has contributed about 9.5% of the national coal production during

2007-08. It has mining operation spread over the states of Maharashtra (in Nagpur,

Chandrapur & Yeotmal Districts) and Madhya Pradesh (in Betul and Chhindawara

Districts).

The Company is a major source of supplies of coal to the industries located in

Western India in the States of Maharashtra, Madhya Pradesh, Gujrat and also in

Southern India in the States of Andhra Pradesh, Tamil Nadu, Karnataka and Kerala.

A large numbers of Power Houses under Maharashtra, Madhya Pradesh, Gujrat,

Karnataka, Punjab and Uttar Pradesh - Electricity Boards are major consumers of its

coal along with cement, steel, chemical, fertilizer, paper and brick Industries in these

states.

WCL as the highest corporate tax payer of Vidarbha region has contributed to the

state exchequer during 2008-09 approx. Rs. 897 crores by way of royalty and taxes

and approx. Rs. 438 crores as corporate tax.

WCL a MINIRATNA Company (Government of India) Nagpur based subsidiary of

Navratna Public Sector Undertaking- Coal India Limited, has posted a hefty profit of

Rs. 516.12 crores on equity base of Rs. 297.10 crores as per audited accounts for

the year ended 31st March 2009.

WCL has retained its flagship status among 7 coal producing subsidiaries of coal

India limited by recording highest percentage of achievement against target in OB

removal, coal off-take and 2nd highest in coal production.

WCL received the award and gold medal for best corporate performance on 8 th

October 2009.

WCL is one of the subsidiaries of coal India limited (CIL).

Tree plantation on yearly basis is being undertaken in and around the mines as per

the availability of land and on the reclaimed site and dead OB dumps. The plantation

plays very important role in improving the environment around the villages in the

vicinity of mines. Species of plants planted are teak, siwan, sisoo, casia, awala, imli,

jamoon etc.

The pride of place Miniratna WCL occupies in coal India is because this company

has the finest of workers, supervisors and executives ever ready to respond and

race ahead of others in achieving the desired goal. No challenge is insurmountable

and no target is too high for such a team.

WCL formally launched on 24th March 2008, Forward e-Auction scheme under the

new coal distribution policy of government of India. The objective of the scheme,

introduced for the first time in the country, is to help genuine industrial consumers

under power and other sectors that can source a part of their requirement through

this mode.

After achieving the target of 1.11million tonnes additional coal is produced in the

year 2007-08. With workers sweat and toil & commitment towards progress, WCL

team has to its credit the best ever performance in the history of the company during

this year- highest coal production, coal supplies to the consumers, productivity and

turnover, thereby earning estimated net profit before tax of Rs.1176 crores

substantially higher than the budgeted Rs.676 crores and last year’s Rs.1054 crores.

The company is the highest corporate taxpayer in the in Vidarbha region.

The future plan of the company is to maintain its present level of production and

increase it to 45 million tonnes by:

1. Opening new mines

2. Mechanization, introduction of new technology suitable to the conditions to

increase capacity of existing, ongoing and future projects.

3. Improving efficiency of operations.

In addition to 26 ongoing and future projects (22OC & 4UG), 34 more

projects, (24OC & 10UG) are planned to be started in coming years. Of these

34 projects 4 are already approved, 12 have been formulated and remaining

18 are yet to be formulated.

Events celebrated:

Every year WCL’s Jankar Women’s club celebrates International Women’s day. On

this occasion all the members of this club help poor and needy by providing food,

clothes, fruits and games & rides to small children. They also help handicapped

people.

Sports competition, summer camps for children, blood donation camps,

health check up camps, seminars on safety, scholarships to talented students,

independence day, republic day, worker’s day, nurses day, environment week,

mining events, Hindi rajbhasha week etc. are celebrated.

WCL AT A GLANCE:

Coal Mines (01.04.08) - 84(37OC, 42UG, 5MIXED)

Coal washries - 1

Manpower (01.04.08) - 64,199

Productivity (2007-08) - 43.51 million tonnes

Off take (2007-08) - 44.90 million tonnes

Output per man shift (2007-08) - 2.52 tonnes

Gross Turnover (business) - 5681 crores

Clear profit - 930 crores

Capital investment (2007-08) - 2846 crores

Royalty & Tax to government - 757 crores

Corporate Tax Payment - 509 crores

Annual investment - approx. 176 crores

LAST FIVE YEARS OF WCL

YEARS 03-04 04-05 05-06 06-07 07-08 08-09

Coal Production

(million tones)

39.53 41.41 43.20 43.21 43.51 43.03

Off take

(million tones)

39.20 40.32 41.75 42.17 44.90 44.98

Turnover business

(in crores)

3882 4505 4986 5012 5681 -

Clear profit

(in crores)

744 935 1447 1054 930 1047

(budgeted)

Corporate tax

(in crores)

347 424 461 608 509 -

Royalty and tax

payment

(in crores)

523 572 620 620 758 -

ABOUT NAGPUR AREA OFFICE WCL

Nagpur area is one of the total 10(ten) areas of WCL. WCL Nagpur Area lies in

Nagpur district which is located in north side of Nagpur city. It has 9 underground

(UG) mines and 2 opencast (OC) mines, located in the five sub-areas i.e. Kamptee,

Silewara, Pipla, Saoner and Gondegaon. Projects/mines of Nagpur area are located

in the three tahsils- Kamptee, Parsconi and Saoner of Nagpur district. Area head

quarter (HQ) office of Nagpur area is situated at Jaripatka, Nagpur.

NAGPUR AREA comprises of the following projects/mines:

A. ONGOING PROJECTS/MINES:

i) Pipla U/G

ii) Silewara U/G

iii) AB Incline U/G

Silewara Sub-Area

iv) Saoner U/G

v) Patansaongi U/G Saoner Sub-Area

vi) Kamptee UG Conversion

to OC Kamptee Sub-Area

vii) Inder U/G

viii) Gondegaon OC Gondegaon Sub-Area

B. NEW PROJECTS:

i) Adasa U/G of Saoner Sub-Area

ii) Bhanegaon O/C of Silewara Sub-Area

iii) Singhori O/C of Silewara Sub-Area

iv) Kamptee U/G to O/C (Expansion) of Kamptee Sub-Area

v) Inder U/G to O/C of Kamptee Sub-Area

vi) Gondegaon O/C (Extension) of Gondegaon Sub-Area

Presently there are 250 employees working in Nagpur area office of WCL. In June

2007, Government has granted status of MINIRATNA to the company and now the

motto of the company is to achieve the status of a NAVRATNA company in the days

to come. In order to achieve this goal, the company has to put in their best efforts

and work as one cohesive unit with focused attention on:-

1) Sound corporate Governance

2) Timely completion of new projects and advance planning for opening new

mines.

3) Efficient utilization of all available resources with more trust on human

resource, the most precious one.

4) High priority to consumer satisfaction.

5) Economizing cost and Maximizing profitability as a true commercial

organization.

6) Achieving high standards of safety of men, material and vital installations.

7) Diversification of activities and exploring new avenues as business strategy in

the form of joint ventures etc.

The first quarter of 2008 had been of glorious achievements where

targets were surpassed and performance of the company in terms of achievements

against assigned targets was highest among all subsidiaries of Coal India. The credit

of this, undoubtedly, goes to each one in WCL family. (Workers, staff, officers, trade

union leaders and directors) who are providing sound corporate governance in

achieving the organizational goal.

There are 11 major departments in area office named as:

1) Finance department

2) Sales and Marketing department

3) Personnel department

4) Mining department

5) Material management department

6) Excavation department

7) Civil department

8) E & M department (Electrical & Mechanical)

9) Planning department

10) Training department

11) Security department

Out of all these departments mining is the main department of this

organization. Beside these there are also many minor departments. The main

and basic facilities provided to the employees of area office are: - medical,

housing, education, community development, etc.

MISSION

The mission of the company is to become a “NAVRATNA” company by

achieving its target goal.

CHAPTER- 3

WELFARE FACILITY PROVIDED TO THE EMPLOYEES

IN NAGPUR AREA OFFICE OF WCL

Welfare services may broadly be classified into two categories:

1) Intramental Activities: - which are provided within the

establishment such as toilets, rest centers, canteen,

uniforms etc.

2) Extramental activities:- which are undertaken outside the

establishment such as family planning, child welfare, co-

operative stores credit societies, vocational guidance,

holiday, home leave, travel facilities.

Intramural activities:-

Drinking water

Toilets

Washing and Bathing facilities

Rest shelters

Uniform and protective clothing

Recreation facilities

Canteen

Extramural activities:-

Housing

Education facilities

Maternity benefits

Transportation

Sport facilities

Vocational Training

Holiday home

Social insurance

Labour welfare work may also be divided into categories:-

1. Statutory welfare facilities:

Washing facilities

Consumer co-operative store

Education

Housing

Transportation

Recreation

Canteen, Lunchroom facilities

Restroom facilities

Clothing facilities

2. Non-statutory labour welfare facilities:

Uniform

Safety helmet

Driving helmet

Sweaters

Raincoats

Marriage loan facilities

Bonus

Welfare fund

Credit society

Leave provision

The welfare board at corporate level consisting of equal representatives

of the workman and management, has been planning, supervising, monitoring

and evaluating various measures. Similarly, area welfare committee has been

functioning in the areas for ensuring proper implementation of welfare

activities. In every year one welfare/improving quality of life fortnight is being

celebrated. In providing more and more welfare amenities and in their

maintenance, tremendous enthusiasm and determination is generated during

this fortnight. It is evident during this period that everybody takes special effort

to see that his contribution is recognized and does not go unrecognized, both

as an individual and as a team.

Even unit tries to be ahead of others in true and healthy competition

spirit. An atmosphere of healthy competition is evidenced during this period.

Community Development & Welfare Activities:-

Mining of coal has profound impact on the communities living in the nearby

villages where the mines are established. The obvious impact of introduction of

any industrial activity in rural and tribal areas is change in the socioeconomic

profile of the area.

In the above context, Coal India, WCL and the Nagpur Area strongly believe

that the people living around are an important stake holder in the process of mine

development and for a sustainable development; they have to be given share of

the benefits of development of the mining projects. For this specific purpose and

objective, CIL has laid down a guideline and policy for community and peripheral

development.

The subsidiaries prepare annual action plans by adapting the CIL-CD Policy

for its implementation in its command area. Such activities are normally taken up

in the peripheral villages within a distance of 8km from the mines. The key areas

of the referred community development and welfare activities, undertaken on the

annual basis in the peripheral villages around the mines are broadly as under:-

- Creation of community assets (infrastructure) like provision for drinking

water, construction of school buildings, check dams, village roads/ linked

roads and culverts, dispensary and health center, community centers,

market place etc.

- Skill development & Capacity building, like vocational training, income

generation programmes, entreurship development programme, literacy

programme, adult education etc.

- Awareness programmes and community activities like health camp,

medical aids, family planning camps, immunization camp, and eye

checkup camp etc.

- Sports and Cultural Activities

- Plantation

The beneficiaries of community development activities are normally

inhabitants living in the periphery normally within a distance of 8 km from

the mine boundary or any other location as may be decided by the

community development committee in consultation with the State

Government authorities.

The beneficiaries include all communities including employees of WCL,

non-employees, SC’s & ST’s and all other communities living in the

villages under consideration. Care is also taken that the community

development budget allocation covers Special Component Plan (SCP) for

benefit of the Scheduled Castes, Tribal Sub Plan (TSP) for benefit of the

tribal groups and Community Development Plan (CDP) for benefit of the

community at large. Care is also taken to utilize at least 15% & 8% of the

annual community development allocations against SCP & TSP

respectively.

The assets created under the resettlement activities will be handed

over to the Gram Panchayat / State authorities on completion, for smooth

operation and maintenance.

Medical Facilities:

a) Scheme for reimbursement of hospitalization expenses:

The scheme is intended to provide relief to the employees in meeting

the hospitalization expenses incurred for self and/or dependents. The

benefit under the scheme is availability for minor and major operations.

The company avails all the expenses by reimbursing the total amount

paid by the employee at the time of treatment.

b) Reimbursement of expenses of medical check-up:

The company has its own hospital which is situated in each area.

Doctors and nurses in these hospitals are appointed by the company

itself. The employees can take treatment from these hospitals without

paying any charge and they can take the medicines from the medical stores

which are in the panel of this company.

Housing Facilities:

a) Company quarters:

The company provides quarters to the employees working in their

organization. With this they get some more facilities like drinking water, free

electricity, no tax or rent for house etc.

b) House rent allowances:

The area office is providing house rent allowances to the employees

who are not using the housing facility provided by the company. Such

employees stay in the house of their choice by paying rent. For that they get

HR allowance depending on their basic. These people get some

proportionate share of their basic as house rent decided by the company.

School Bus Facility:

The children of the employees who are studying in schools

and

colleges gets school bus facility so that they can reach to their

Destination properly.

Education facilities:

The talented students / children of the working employees

get

scholarship for their performance. The company also provides

loan for higher education. They also motivate children by

conducting competitions and by distributing prizes to them.

Funds are also given to the corporation school for the school

building and for the upliftment of the children.

Rehabilitation:

Company needs land for mines (where the coal is present)

so

the land owners are requested to hand over their land to

government and in its place company provides job to one of the family

member according to his/her qualification. Besides this they also gets some

compensation according to the government policies.

Sports and Cultural Activities:

Every year sports and other events are organized for the enjoyment of

the worker and their family members. Cultural activities are also conducted

on many occasions.

Funds for Community Development:

The company provides funds for the community development such as

electricity, water supply, roads, street lights etc…

Canteen:

A good and well maintained clean canteen facility is available at the area

office premises, for the employees.

SC/ST PLANS:

Organization provides scholarship to children of employees of SC/ST.

The percentage to avail benefit is comparatively low than the open

category. Also, the organization helps the schools and library which

belongs to SC/ST’s.

Good working conditions:

The working conditions in the area office are excellent. The environment

is neat and clean. Lots of greenery is present in the office premises such

pleasant environment keeps employees fit and fine.

Besides these major facilities there are many more facilities like mini

LTC and major LTC. Plants are distributed to the employees in

environment week; Ganesh Utsav, New Year, Independence day, republic

day etc are celebrated for the enjoyment of the employee and his family.

Perks and allowance:

Common Perquisites:

1) Infrastructure

2) LTC Facility

3) Subsidized electricity

Domestic & Residential:

1) Domestic assistance

2) Electricity allowance

3) Fuel allowance

Education Allowance:

1) Study in schools

2) Study in colleges

3) Study in UG/PG Professional Institution

4) Hostel allowance

5) Professional development allowance

Transportation Allowance

Personal allowance etc.

Welfare programmes in Area Office WCL

1) Revenue Welfare Budget

The budget proposal as per Action Plan is prepared by the Area Welfare

Committees at Area Level and submitted to Welfare Deptt. for deliberation in

the welfare board. The welfare board then examines the proposals areawise,

headwise and recommends for approval to the chairman welfare board and

Director Finance and CMD. Finally after approval the Rev. Welfare budget is

communicated to the areas for its implementations.

2) Monitoring by the welfare board

The welfare board visits the areas as per the calendar prepared to monitor the

activities of the area and see the implementation of the budget/expenditure.

The welfare board interacts with the area welfare committees at area level.

3) 15th August Awards

The welfare board distributes the awards to the awardees on this date every

year. The proposals based on the norms prepared by the welfare board are

called from the areas. The same is compiled by welfare department and

awardees list finalized by the welfare board and approved by the chairman

welfare board and CMD and the awards are distributed on the 15 th August

Independence day functions at WCL Head quarter.

4) Welfare Fortnight Inspection

To improve the standard of living and quality of life, of employees the welfare

board has formulated norms on all welfare activities for which areawise/inter

area competitions are held at company level. At the area level the Ist phase

Inter Sub Areas welfare fortnightly competitions are held. The IInd phase

inspection is conducted by the welfare board. After the inspection the result is

compiled and the prizes are distributed at a grand function which is graced by

the Hon’ble Coal Minister.

5) Areawise Union Representation (check off system every year) in the area

welfare committee

The criteria has been prepared by the welfare board. Every year based on the

check off system figure and the manpower as on ¼ the calculations are

worked out on the basis of the approved criteria for working out the union

representation in the area welfare committee and approved by the competent

authority and circulated to areas for nominations of members by the welfare

board, for functioning of welfare committee.

6) Community & Peripheral Development Programme

Various developmental activities for the community residing in & around its

various mining areas for the benefit of its employees, their wards, and the

local populace are undertaken. Such developmental activities are also

undertaken in the town and villages, adjoining coal mining belt, generally

within a radius of 8kms. For the benefit of general popular. For which the

budgetary provision is made at the rate Rs.1/- per tonne of coal produced

during the previous year.

While planning the activities, to be undertaken in each financial year,

requests and recommendations from village Panchyat, Local District

Authorities and Peoples Representatives are considered. The

activities undertaken include: 1) Construction of approach roads.

2) Tarring of roads. 3) Digging of Borewels. 4) Providing & Installation of

hand-pumps. 5) Cleaning of Wells. 6) Laying of Pipelines. 7) Providing and

Fitting Street Lights. 8) Construction/ Installation of Water Tanks. 9)

Construction of additional rooms in existing school building. 10) Providing

school furniture and other Lab. Items. 11) Providing books, almirah etc. for

libraries. 12) Construction of check dams. 13) Construction of Community

Centers. 14) Village sports. 15) Medical camps. 16) Construction of

Cremation Place/Sheds. 17) Assistance to various social organization/NGO’s

for the development of physically/mentally handicapped persons,

cultural/sports activities etc.

The implementations of these activities are monitored by the area welfare

committee at area level and welfare board at the company level.

7) Sports and Cultural Activities

The welfare board monitors the activities of sports and cultural activities of all

the areas. The function of sports & cultural activities are held on the behalf of

the welfare board in each areas. The welfare board monitors the activities of

sports and cultural activities of all the areas.

Western Coalfield Limited Nagpur Welfare Budget

(Rs. In lakhs)

PARTICULARS 04-05 06-07 08-09

School and Education 27 30 22

Medical Services 270 345 544

Resi/ Welfare/ Colony Roads 195 206 472

Sports/Recreation/Culture: 11 15 30

Mahila Mandal 1 1 1

Other Expenses 5 6 15

SC/ST Plans 18 56 38

Water Supply 72 70 105

Community Development 16 33 61

Special Sanction/Welfare Board 75 28 -

GRAND TOTAL 690 790 1288

CHAPTER- 4

RESEARCH METHODOLOGY

AN INTRODUCTION:

Research is the process of systematic and in-depth study or search for any

particular topic, subject or area of investigation, backed by collection, compilation,

presentation and interpretation of relevant details or data. Research methodology is

a way to systematically solve the research problem. It may be understood as a

science of studying how research is done scientifically.

Research may develop hypothesis and test it. In it we study the various steps that

are generally adopted by the researcher in studying his research problem along with

the logic behind them.

Research must be based on fact observable data forms a sound basis for

research inductive investigation lead better support to research finding for analyzing

facts a scientific methodology of analysis must be developed and result interpreted

logically.

It is necessary for the researcher to know not only the research method or

techniques but also the methodology. Thus, when we talk of research methodology

we not only talk of the research methods but also consider the logic behind the

methods we use in the context of our research study and explain why we are using a

particular method or technique and why we are not using others so that research

results are capable of being evaluated either by the researcher himself or by others.

Research problems would result in certain conclusions by means of logical

analysis which the decision-maker may use for his action or solution.

OBJECTIVES OF STUDY:

1) To study the welfare facilities provided to employees by Nagpur Area Office

WCL.

2) To study how the organization motivate the employees by identifying and

satisfying their unsatisfied needs.

3) To know which special facilities are provided to reserved class categories like

SC, ST, OBC etc.. by the organization.

HYPOTHESIS:

Employees of Nagpur area office WCL are found to be satisfied with the welfare

facilities provided by their organization.

RESEARCH PROCESS:

In research process, the first and foremost step is selecting and defining a

research problem. A researcher should at first find the problem. Then he should

formulate it so that it becomes susceptible to research. For a systematic

presentation, the process of research may be classified under three stages-

primary stage, secondary stage, and the tertiary stage.

The primary stage includes:-

i) Observation

ii) Interest

iii) Formulating research problem

iv) Documentation

v) Preparation of a bibliography &

vi) Research design

The secondary stage includes:-

i) Project planning

ii) Data collection

iii) Analysis of data

iv) Testing of hypothesis

v) Interpretation

vi) Questionnaire preparation

The tertiary stage includes:-

i) Report writing

ii) Observation, suggestions, and conclusions.

iii) Preparation of a bibliography

OBSERVATION

Research starts with observation, which leads to curiosity to learn more

about what has been observed. While observation leads to research the

research results in elaborate observations and conclusions; or even further

research.

The observation method is widely used mainly because of its simplicity,

usefulness in the framing of hypothesis, its accuracy; the possibility of getting

convincing results, the possibility of the test of validity etc. to be precise,

observation tends to be the basic of any research.

INTEREST

The observation of certain occurrences creates an interest and

inquisitiveness in the mind of the research to study it future. This is the basis

of interest to study the subject matter of observation. The interest is the

guiding force behind any research.

FORMULATING RESEARCH PROBLEM

The research problem undertaken for study must be carefully selected. The

problem must be defined thoroughly and should be framed into meaningful

terms from the analytical point of view. The area of working must be decided.

I have defined my problem as “To study the welfare facilities provided to

employees by Nagpur Area Office WCL. I had got the information from the HOD

of HR department and from some of the employees.

Industrial progress largely depend on committee labour force the benefits

which go under this nomenclature are of great importance to the employee and

which he is enable to secure by himself. The scheme of labour welfare may be

regarded as a wise investment which should on usually does brings profitable

return in the form of greater efficiency.

Thus we can say that welfare facilities are the base of effective and

efficient working of the employees in the organization in my opinion welfare has

a great importance in the organization.

DOCUMENTATION

The documentary source is an important source of information for a

researcher. A document is any thing in writing a record, files or diaries,

published or unpublished- which can be extracted and used in research. It is a

very valuable source of information for a research. Documentation is the

process of collecting & extracting the documents which are relevant to

research.

RESEARCH DESIGN

After formulating the problem the research design has to be prepared.

Preparation of research design involves selection of means of obtaining

information, time available for research and selection of method of tabulation &

presentation of data.

The research of my project is descriptive study. I have obtained information

by the HOD of the HR Department and some of the employees of the

organization & also from annual reports of company, newspapers, magazines

and websites.

PROJECT PLANNING

Project planning is the first step in actually conducting & directing a research

project. It is one of the most important tasks of a researcher. This includes

formulation of the research objectives & goals and determining ways of

achieving them.

DATA COLLECTION

Data collection is one of the most important aspects of research. For the

success of any project accurate data is very important and necessary. The

information collected through research methodology must be accurate and

relevant.

The data collection method can be classified into two methods:-

- Primary Data

- Secondary Data

- Primary Data:

Data collected by a researcher is known as primary data. It is collected by

a person for his own use obtained from findings. This is considered as first

hand information. This is that data which is collected by us to meet our

own specific purpose. The data is collected by the means of questionnaire

filled in by the employees at different posts of Nagpur area office. This

method of data collection is very popular particularly in big organizations.

THE RESEARCH APPROACH:

Survey Method

THE RESEARCH INSTRUMENT:

Questionnaire

THE RESPONDENTS:

The employees of the organization.

- Secondary Data:

Secondary data means data that are already available ie, they refer to

data which has already been collected and analyzed by some one else.

This type of data information can also be used by the researcher for his

use as second hand information sources through which secondary data

can be collected.

Secondary data may either be published data or unpublished data.

Published data used here is from:-

i) Magazines

ii) Annual reports of the company

iii) Newspapers etc.

The sources of unpublished data are diaries, letters, unpublished internal

records made available by staff members etc.

Thus, the primary source of data collection was the interview and

questionnaire methods. The secondary data was collected through

magazines, annual reports of the company, internal records of the

organization and through websites.

ANALYSIS OF DATA

Once the collection of data is complete, it should be analyzed and

processed through classification tabulation etc in accordance with the

subject matter. A careful planning of the analytical framework should

therefore be done by the researcher. Data analysis is carried out by

arranging the data received by the employees in an excel sheet. This data

is then converted into graphical forms. Pie charts have also been used for

the tabulation and interpretation of data collected.

HYPOTHESIS TESTING

After analyzing the data hypothesis testing is done. It will result in either

accepting the hypothesis or rejecting it.

INTERPRETATION

After testing the hypothesis the researcher comes out with his

conclusions. The explanation of theory can also be considered as

interpretation.

QUESTIONNAIRE PREPARATION

The basic requisite of any research study is the appropriate data which

can be collected with the help of a schedule or a questionnaire. With the

help of questionnaire it is easy to determine the satisfaction level of so

many employees in the organization.

SAMPLING SIZE

The sampling size on which the analysis is based is 72.

SAMPLING TECHNIQUES

The sampling technique used for carrying out this study is RANDOM

sampling technique.

PREPARATION OF REPORT AND PRESENTATION OF REPORT

Finally the researcher has to prepare a final report along with conclusion

and suggestions.

PREPARATION OF A BIBLIOGRAPHY

At the end of any research report a bibliography is generally added. This

is the list of books, publications, periodicals, journals, reports, etc which

are used by the researcher in connection with the study.

CHAPTER- 5

DATA ANALYSIS AND INTERPRETATION

Q. 1) How many facilities provided by the company to you?

25%

25%25%

25% Canteen

Housing

Education

Medical

Conclusion:- Basic facilities are provided to the employees in the form of above mentioned facilities.

Q.2) How many special facilities have you availed?

62%

30%

8%

2 to 5

5 to 6

6 and above

Conclusion:- More than six special facilities are availed by 62% employees.

Q.3) How many facilities are you availing on routine basis?

Conclusion:- all the employees availing routine welfare facility 60% are saying that

they are availing 10 and above facilities on routine basis rest 25 % and 15% saying

that they are availing 5 to 10 and 1 to 5 respectively.

Q.4) How many facilities are provided for education of children to employees?

35%

25%

40%

Bus facility

School facility

Education loan facil-ity

Conclusion:- This suggest employees are quit satisfied with the facilities provided to them and it also help in improving their morale.

60%25%

15%

1 to 5

5 to 10

10 and above

Q.5) Are you getting wages as per basic minimum criteria allotted by government?

75%

20%

5%

Yes No

No Suggestions

Conclusion:- 75% of the employees are accepted that they are getting wages as per the basic minimum criteria allotted by government.

Q.6) How much time it will take for sanctioning special welfare facilities?

10%

50%

40% 1 week

2 to 3 week

3 to 4 week

Conclusion:-Welfare facility can those be sanctioned within a time period of 2 to 3 week making the progress. Quite easy for employees.

Q.7) Is there suitable ventilation and good environment in the work place?

65%

20%

15%Yes

No

No Suggestions

Q.8) Is the work place regularly cleaned?

YES NO0

10

20

30

40

50

60

70

80

90

Q.9) How much are you satisfied by the procedure of availing routine welfare facilities?

30%

60%

5% 5%

highly satisfied

satisfied

partly satisfied

not satisfied

Conclusion:- The 30% of the employees are highly satisfied, 60% are satisfied and rest of the employees is 5% partly satisfied and 5% are not satisfied.

Q.10) How much are you satisfied by the procedure of availing special welfare facilities?

62%28%

6% 4%

highly satisfied

satisfied

partly satisfied

not satisfied

Conclusion:- 62% employees are highly satisfied, 28% are satisfied and rest of the employees are 6% partly satisfied and 4% are not satisfied.

Q.11) Kindly suggest the methods of improving or adding special welfare facilities?

17%

75%

8%No improvement

early action should be taken

proper time should be taken

Q.12) Does welfare benefits provided by the organization plays as a motivational factor?

53%45%

2%

highly agree

agree

disagree

Conclusion:- 53% employees are highly agree that the welfare benefits provided by the organization plays a motivational factor.

Q.13) Do you get medical reimbursement on time?

53%30%

2% 15%yes and with full re-imbursementyes but with reduced re-imbursementNoNot applicable

Conclusion:- 53% employees agree that they gets full medical reimbursement.

Q.14) Briefly explain the procedure of availing routine welfare facilities in points?

25%

70%

5%

making appli,submit prof n imme sanc

only application is required

just an approach

Conclusion:- 5% employees says that just an approach is required to avail the

routine welfare facility while 25% employees says that to make the application

submit the proof and the 70% employees says that only application is required.

Q.15) Briefly explain the procedure availing the special welfare facilities in points?

75%

5%

20%lengthy process

not availed

apply take approval n show proof

Conclusion:- 5% of the employees of organization says that they had not availed any

special welfare facility 75% says that the procedure is apply the approval and show

proof and the other 20% says that the procedure is too lengthy process.

CHAPTER-6

OBSERVATION AND CONCLUSION

The employees of the organization are found to be satisfied with the facilities

provided to them by the company.

They still want more focus on family welfare. They want that the time period for

sanctioning special welfare facility should be reduced.

- More than 70% of the employees agree that the welfare facilities are

provided to them and they are availing special welfare facilities according to

their need.

- A neat, clean and peaceful environment of the organization helps in

maintaining satisfaction and enthusiasm to perform work among the

employees.

- The employees of the Nagpur Area Office of WCL are highly satisfied with

the routine welfare facilities which they are availing on a regular basis.

- The routine welfare facilities are availed by each employee in the

organization by simply filling an application, without any proof and the time

required is also nominal.

- The time required for sanctioning the special welfare facilities is 2-3 week.

- The process of availing special welfare facility is very lengthy and hence it

can be availed by following simple process.

CHAPTER- 7

SUGGESTIONS AND LIMITATIONS

SUGGESTIONS

1) Sanctioning time of special welfare facility should be reduced.

2) New facilities should be added to the existing ones by early action taken by

management.

3) Medical reimbursement should also be continued after the retirement.

LIMITATIONS

1) The study does not cover the entire work for as sample size is 72.

2) The study is based on a particular class of employees i.e. Officer, clerk etc.

3) The result depends on the answers received from respondent which may be

biased.

BIBLIOGRAPHY

Sr.No Authors Year Title City of

publication

Publisher

1 V.S.P.Rao 2000 Human

Resource

New Delhi Excel Books

2 K.Ashwathappa 1997 Human

Resource and

Personal

Management

New Delhi Tata Mc Graw-

Hill Publishing

Co. Ltd.

3 Company

Magazines -

Khanan Bharti

Pragati

Nagpur WCL Coal

Estate, Civil

Lines, Nagpur

Annual Reports of Organization

Internal Records of Organization

Websites:- www.westerncoal.nic.in www.coalindia.nic.in

QUESTIONNAIRE

PLEASE TICK

1) How many facilities provided by the company to you?

Canteen Housing

Education Medical

2) How many special facilities have you availed?

2 to 5 5 to 6 6 and above

3) How many facilities are you availing on routine basis?

1 to 5 5 to 10 10 and above

4) How many facilities are provided for education of children to

employees?

1. Bus Facilities

2. School Facilities

3. Educational loan facilities

5) Are you getting wages as per basic minimum criteria allotted by

Government?

1. Yes

2. No

3. Suggestions

6) How much time it will take for sanctioning special welfare facility?

a. 1-2 week

b. 2-3 week

c. 3-4 week

7) Is there suitable ventilation and good environment in the work place?

1. Yes

2. No

3. Suggestions

8) Is the work place regularly cleaned?

1. Yes

2. No

9) How much are you satisfied by the procedure of availing routine

welfare facilities?

1. Highly satisfied

2. Satisfied

3. Partly satisfied

4. Not satisfied

10) How much are you satisfied by the procedure of availing

Special welfare facilities?

i. Highly satisfied

ii. Satisfied

iii. Partly satisfied

iv. Not satisfied

11)Kindly suggest the methods of improving or adding special

Welfare facilities?

i. No improvement

ii. Early action should be taken

iii. Proper time should be taken

12) Does welfare benefits provided by the organization plays as a

Motivational factor?

i. Highly agree

ii. Agree

iii. Do not agree

13) Do you get medical reimbursement on time?

i. Yes and with full reimbursement

ii. Yes but with reduced reimbursement

iii. No reimbursement

iv. Not applicable

14) Briefly explain the procedure of availing routine welfare facilities in

points.

i. Making an application, submit proof and immediate sanction.

ii. Only application is required.

iii. Just an approach.

15) Briefly explain the procedure availing the special welfare facilities in

points.

i. Lengthy process

ii. Not availed

iii. Apply take approval and show proof.

16) Your comment and suggestion

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