La especialización de los servicios empresariales para la transformación de las ciudades smarts

16:00-17:00 h. Mesa redonda. PROYECTOS DE EMPRESAS EN SMARTCITIES

“La especialización de los servicios empresariales para la transformación de las ciudades smarts”

D. Carlos Vergara González, Responsable de Sostenib ilidad de Accenture (España)

Accenture Intelligent Cities2013, October 2nd

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Definition of an Intelligent City

Copyright © 2013 Accenture All rights reserved.

A City that focuses on service provision for its citizens and business

•Systematic focus on the suite of services offered

•Driven by the target human capital•Meeting needs of citizens and business

A City that embeds technology into its design and operation

•Enhanced sensing and control

•Harnessing the potential of data

•Technology driving social, economic and environmental value (e.g. carbon emissions reductions)

A City that integrates across multiple infrastructure layers & drives new insights

•Information exchange between infrastructure layers (water, waste, energy, transport…)

•Economies of scope and scale across industries

•Integrated strategies and roadmaps

A City using an innovative public & private sector collaboration model

•A collaborative ecosystems of partners

•Service delivery model innovation •Innovative sources of financing

IMPROVED SUSTAINABILITY OUTCOMES

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Challenges to achieving scale


Missing economies

of scope and scaleNo clear vision No clear vision

Siloed governance

structures

Poor communication

of valueLack of business

model innovation

Urban planning led

by the physical

There are a number of challenges that need to be addressed to realise the Intelligent City ‘vision’ at scale

Intelligent Cities Offering Portfolio

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Some relevant Case Studies


Guadalajara

YokohamaToronto Presto Card

New York

Singapure Safe City Testbed

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NYU 311: Citizen Information Center


Accenture’s Role

• City Service Identification: Worked closely with the city’s different government agencies to develop a searchable knowledge base and taxonomy of city, state and federal government services

• Customer Service Centre Design and Build : Efficiently designed and built the new, integrated service centre and 311 hotline; introduced a host of new operational processes

• Service Integration : Rolled-out 311 to more than 100NYPD precincts to help resolve citizen’s “quality of life” complaints.

• Online Implementation : Launched “311 Online”

Project Background

•Vision was to align existing systems and processes to make it easier for residents to interact with city agencies to receive information, file complaints and resolve issues

•Citizens in need of government assistance faced more than 4,000 entries on 14 pages of the New York City Phone Book

•More than 40 city agency call centres and hotlines fielded inquiries regarding a vast range of services

Unlike many technology projects, NYC 311 is about fundamentally transforming the way in which the city operates

NYU 311: Citizen Information Center

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Singapure Safe City Testbed


Over a period of 15 months, the government agencies and consortia will work closely to build and test solutions to enhance the agencies’ operational capabilities and optimize the use of resources.

Face complex public safety and security challenges due to their population density and high volume of incidents occurring daily. It is therefore vital for the relevant authorities to be able to utilise information optimally to perform situational assessments and respond effectively with the necessary measures.

The Safe City Test Bed aims to enhance innovation capacity in industry to create new solutions which enable government agencies to integrate information and sensors in an automated manner, and derive analytical insights all in real-time.

These capabilities, built on top of existing operating systems, are expected to improve situational awareness, inter-agency coordination and anticipation of security threats while optimising the use of manpower.

https://mediaexchange.accenture.com/media/06b%20-%20City%20Operations%20Centre.m4v/1_m59zbwp7

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PRESTO card, Toronto


Client Portfolio•Metrolinx set out to implement a strategy which would introduce a secure, multi-modal fare card system for the region’s public transit •ln 2006, the Ontario Ministry of Transportation asked Accenture to help bring the vision for a GTHA public transit fare card system to life and manage the new system for 10 years

Accenture was responsible for:•Program and Project Management•System Design Authority•System Integration Services•Back Office Operational Services Organization

Benefits•Established a multi-supplier framework•Delivered turnkey implementation and operations contract •Ran a fare collection system efficiently•Established a multi-vendor device sourcing arrangement and planned next generation technologies including open payments. •Provided a common body of knowledge across all our clients so that lessons can be shared and best practices developed and followed.•Proven base solution for the client’s Central System will be used for the RTC with minor customisations

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Guadalajara, Mexico


• ProMexico is developing a Digital Creative City (CCD) in Guadalajara, which aims to undertake a major renovation of the city centre and create a world-class urban hub for audio-visual and creative industries

• CCD aims to attract and retain foreign direct investment and talent, as well as, promote local IP development and service exports to international markets.

• Accenture worked closely with the CCD leaders and physical master planners to develop the following for CCD:

1. Strategy : to identify all of the possible avenues of value creation for CCD and understand the implications of the selected site

2. Business Plan : to define potential business models to realise this value

3. Financial Plan : to identify funding streams and incremental opportunities for value creation

4. Marketing Plan and Ecosystem Development : to develop the key marketing messages to communicate the vision of CCD and attract businesses, citizens and partners

5. Governance Model : to define the best way the role of the city authority and business partners

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Amsterdam Smart City


Amsterdam (2025)• 40% CO2 reduction compared to 1990

20% sustainable energy • Municipal organization climate neutral

before 2015

The Netherlands (2020)• 30% CO2 reduction compared to 1990 • Double energy reduction to 2% per year

in the following years

• 20% sustainable energy

European Union (2020)• 20% CO2 reduction compared to 1990 • 20% energy reduction • 20% sustainable energy

Contribute to ambitious climate goals through technology enabled sustainable solutions and changing behavior

Applied Technologies• Smart meters• Energy displays• Energy advice• Smart (LED) lighting• Electric vehicles• Recharging stations• New logistics solutions

Current Status• Initiation of ‘Global Smart City Network’• Over 16 partners engaged

Challenge Approach

ResultsAmsterdam Smart City contributes to Amsterdam’s climate goals in an economically sustainable way by enabling its partners to apply innovative technologies and stimulate behavioral change with end users in the program’s sustainability projects:

“Smart projects that can change the world. We test them first in Amsterdam”

Accenture has been instrumental to city of Amsterdam in new concept development; short listing / prioritizing of initiatives; coordination of multiple partiers and project initiations

Smart Grid

Enabler

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Smart City Yokohama


Challenge•Yokohama needs to revamp existing programme to meet new national CO2 targets and achieve economic growth

•30% CO2 reduction by 2025 and a reduction of 60% by 2050

•Increase in renewable energy by more than tenfold by 2025

Approach•Trend analysis : Analyse current trends for smart grids and smart cities, assess applicability to Yokohama

•Vision development : Develop smart city vision for Yokohama

•Feasibility Study : Identify potential smart city pilot regions, initial partnership discussions, high level cost benefit analysis, and potential issues

Results•Initiatives : Potential projects identified in smart living, smart working, smart mobility and public space, discussions with Nissan, Toshiba among others

•Target areas : Focus on Yokohama’s new urban development and port side areas, as well as new build area

•CO2 reduction impact and business case under development

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Command and Control Wall

Learn more at www.accenture.com/sustainability

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La especialización de los servicios empresariales para la transformación de las ciudades smarts

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taxonomy of city

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