La collaborazione europea continua

Lacollaborazione europeacontinua- relazione sui

progressi ottenuti

AndreasPonte

Aboutthespeaker

• AndreasPonteabout.me• ~20years of experience inthe IBM/ITworld• WorkedforaReinsurancecompanyuntil2007,amongstotherthingsresponsiblefortheglobalcommunicationinfrastructure• JoinedBelsoftAG,anIBMPremierBusinessPartnerlocatedSwitzerland,in2007withfocusonconsultingintheIBMDominoandmobilesolutionsarea• Since2014CEOofBelsoftCollaborationAG• IBMChampionfor2015and2016

2

• SystemIntegrators• IBMDomino/Notes/IBMTraveler /IBMVerse• IBMConnections• IBMSametime

• CustomDevelopment• Domino• XPages• Interfacesand Systemintegration

• Educationfor Administrators,Developersand Users

• Memberof the PenumbraGroup• Collaborationwith strongpartners

TheClient

• EuropeanAlliancePartnersCompanyAGistheservicecompanyequallyownedbythe8partnersandisheadquarteredinZurich,Switzerland.ThiscompanyfacilitatestheexchangeandactivitiesbetweenthePartners.

• Eurapco isauniquestrategicallianceofleadingEuropeanmutualinsurancecompanies. TheAllianceconsistsof8partnersthatoperatein18countriesacrossEurope.

TheClient

• Eurapco Partnersaimtobenefitfromtheirinvolvementontheinternationalstagetostrengthentheirabilitytocompeteintheirlocalmarketsandareunifiedinonegoal:tocreatevaluetogether.

TheDesignPartner

nbrion – soluciones creativasnbrion isasmalladvertisingagencylocatedinTorrelodones,nearMadrid,inSpain.Theyarespecializedinbranding,socialmediaandbrandedcontent.

TheProject

Thestartingpoint

• Smallinfrastructurewith3Servers• CriticalbutsomewhatoldNotesApplicationswithcomplexprocessesandworkflows• Thedesiretooffertheircustomersmoreandbetterservices• It’stimetorenewandmodernizetheoffering

Goals

• Tosimplifyandenhancethecommunicationandcollaboration• To“modernize”theservices/applicationsandofferadditionalstateoftheart functionality• Toimplementahybridsolutionoflocalandhostedinfrastructure

OURMISSION:WebelievethatSOCIALCOLLABORATIONisthenewwaytoworkinadigitalworldandalsoinEurapco.

EurapcooffersitsPartnersasecureandinnovativeplatformfor“socialcollaboration”.– IBMCONNECTIONS.

OURVISION:Wewante-jointobecometheplacewheremostcollaboration takesplaceintheEurapcoAlliance.

WHY?

HOW?

WHAT?

Thepurposeofe-join

Theinfrastructure(now)

Beforethelaunch

• MoveEurapcoactivitiesintospecificcommunities• Wemigratedover40GBofdata(files) fromaNotesdatabasetoIBMConnectionsFiles

• Brandingandcustomisation• Adoptionstrategy

A. Training:ProjectManagerstobecome“parttime”CommunityManagers– DIGITALLITERACYGUIDE

B. Vibrantteamcommunity–Workingout loud

Launchofe-joinJanuary2015

• 416users– automaticallyaddedasmembersoftheCommunities

• Simplificationforfirsttimeuse:

Focusonquality!NOTonquantity

Wherearewenow?

416

950

1567

0

200

400

600

800

1000

1200

1400

1600

1800

launch2015 endof2015 2016

GROWTHOFUSERBASE

Users

E-joinsettings

q Whenjoiningacommunityyouautomaticallyfollowthecommunity

q Allusersarebydefaultmembersoftwocommunities:

§ Help§ Eurapco

q Individualemailnotificationsfor:

§ @Mention

§ Filesharedirectlywithaperson

q Landingpage

Reverso TranslationPlugin

Reverso TranslationService

Specialusagetoincreaseactivity

• Eurapco on-linemagazine

• Communitiesforlargeevents

Thee-joinloginpage

• «Rememberme»checkbox

• Passwordrecovery

• Registrationform

EventsWidget

Events

XPagesApplication

ConnectionsFiles

Movingforward– e-joininfigurestoday

q 1.500usersfrom8Partnercompanies

q DailytoolforEurapco teaminZurich– 16people

q 60Communitiesallwithappointedcommunitymanagers

q Over90’000files

q 20’000topicforums

q 23%inactiveusers– noteventsregisteredinthelastyear

q 4mostusedfeatures:Files,IBMDocs:co-creation;Forums;Eventspage

Analyticstool

• WeuseKudosAnalyticstoidentifyCommunities,contentanduserinvolvement

Someimportantlessonslearned

qWeunderestimatedthemigrationprocess:over13.000files

q Integrationofmainbusinessactivitiesintoplatform

q Promoteusercasestoshowvalue

qMakeitaseasyaspossibleforusers

q Traincommunitymanagersindigitalliteracy

qMakedecisionsbasedonmeasurementsandusersurveys

q Thisisacontinuousimprovement,youwillneverbeready!

Nextstepsandfuturefocus

MovefromUSERADOPTION

ADAPTTHETECHNOLOGYTOTHEUSERNEEDS

Want doknow more?

Get intouchwithus forfurther clarification andinformation

BelsoftCollaborationAGRussenweg268008ZurichTel:[email protected]