www.kvpcorp.com KVP’s Solution for the Automated Identification and Data Capture (AIDC) market Jan 2012 Unleash Your Business Potential
www.kvpcorp.com
KVP’s Solution for the Automated Identification and Data Capture
(AIDC) market
Jan 2012
Unleash Your
Business Potential
Our understanding of AIDC (bar code / RFID) industry
2
Products
Application
Industry
Readers &
scanners
Printers &
encoders
Tags, labels &
consumables
Open platforms, middle ware and integration
services
Supply chainAsset
management
Security, anti-
counterfeit
Access
control
Ticketing &
sample tracking
LBS, MRO,
POS
Retail &
specialty retailLife science Manufacturing Government
Global and national trends/ challenges in bar code and
RFID industry
3
Source : VDC Research 2010
Global recession impacted across AIDC industry – RFID was fairly insulated
Time honored sales and service is no more resonating
Need for improved business model, differentiator in proactive service, better project
management and demonstrating higher value has been very critical
Enterprises delayed large projects, pressure on cost and price escalations are worrying
factors
Macro economic trends impacting RFID and bar code
industry
4
Global expansion
Entry into emerging markets
Competition and volume/
price pressure
Solutions not
products
Increased mobility
and integration
More scrutiny of investment, stronger focus on business models, improved focus
on customer relationship, C-SAT and innovate
Competency : Case study of supporting a leading bar code / RFID
firm in strengthening revenues and customer satisfaction
5
Web to Lead
Lead management
Opportunity management
(quote, product and
price management)
Account management and customer
contact management
Supply chain management
Invoicing and AR
Service –project
management, customer service
Resource management –HRIS and PMS
C-SAT and feedback process
Integrate
with ERP
Including – cases,
solution, web-to-case,
email-to-case, spare and
inventory, work flow for
task and approvals
Account intelligence,
account plans and
account targets,
forecasting
Call plans, meeting
details, re-
imbursements,
pipeline, new biz
target vs actual
Essae Technologys wanted to drive effective sales and
service to grow significantly.
Redefining business processes and
automating the systems has provided
360 degree view customer.
Improved productivity of Sales and
service
The visibility of spares and service
resources has also helped gain higher
mind customer share of wallet.
“The implementation on the mobile devices like Blackberry was a key differentiator as it
provided our team with a 360view of customers at their finger tips.” –
Narasimha Subramaniam, Managing Director of Essae Technologys.
System to support business growth strategies : Our
learning’s
7
Improved rate of new business development
Solution approach and improved reach
Customer knowledge and protect installed
based
Partnerships and complementary
solutions
Enhance quality of service and competency development
Business
model
System for growth – understanding pre-sales and post sales service
effectiveness. Improve profitability by improving resource productivity.
KVP’s solutions for bar code / RFID industry
8
Improved
resource
utilization
Strengthen
customer
satisfaction
Improve
revenues
Resource
utilization
Resource
KRA
Performance
management
Expectation
management
Service and
support
Project
management
Team
competency
Active
collaboration
Involving
customer
(C_SAT)
Increase
customer
Increase
customer valueApproach / process
standardization
Sales
productivity
Improved
profitability
through better
quality of decision
Work flow
and approvals
Project wise
ROI
Revenue
forecasting
Business
triggers Dashboards
Real time –
Collaboration
KVP services for the RFID Industry
9
Marketing, Sales, supply chain, project management, customer service, customer management and business financial management
Social enterprise – real time business
Consulting and process
re-engineering
Customer management
solution
People productivity
solution
Cloud solution to improve sales and service team productivity, improved customer acquisition approach
Full cycle HRIS -Recruitment, employee management, employee productivity management, employee satisfaction, employee exit
About KVP
10
Founded : 2008
Team size: 40 members
Focus: Facilitate growth using social enterprise
framework
Serviced over 60 + customers across 5 industry verticals
/ across established, growing and emerging firms
Philosophy: Business transformation
India’s Emerging Partner of the Year Award by
Salesforce.com