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Welcome to Kvaser Device Guide This help file describes the functionality of Kvaser Device Guide.
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Kvaser Device Guide Help...Utility tool to setup configuration for a Kvaser Remote Device. Network Device Selector Tool to list available Kvaser Remote Devices on the network. You

Dec 31, 2019

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Page 1: Kvaser Device Guide Help...Utility tool to setup configuration for a Kvaser Remote Device. Network Device Selector Tool to list available Kvaser Remote Devices on the network. You

Welcometo

KvaserDeviceGuide

ThishelpfiledescribesthefunctionalityofKvaserDeviceGuide.

Page 2: Kvaser Device Guide Help...Utility tool to setup configuration for a Kvaser Remote Device. Network Device Selector Tool to list available Kvaser Remote Devices on the network. You

TheMainMenu

Themainmenuatthetopoftheprogramletsyouaccessthefollowing:

File

ContainsstandardcommandtoexitDeviceGuide.

View

ManagethevisibilityofvariouspartsofDeviceGuide.

BusParametersDisplayBusParametersofachannelintheDetailsList

DetailedInformationDisplayadditional,detailed,informationintheDetailsList

SynchronizedHardwareDisplayssynchronizedhardwareintheDeviceTree

DriverDiagnosticsOpensadialog,displayingmessagesfromconnecteddevices.

Tools

TheToolsmenuallowsyoutostartvariousothertoolstosetup,troubleshoot,and/ormaintainyourKvaserDevice.

RemoteDeviceConfiguration

Page 3: Kvaser Device Guide Help...Utility tool to setup configuration for a Kvaser Remote Device. Network Device Selector Tool to list available Kvaser Remote Devices on the network. You

UtilitytooltosetupconfigurationforaKvaserRemoteDevice.

NetworkDeviceSelectorTooltolistavailableKvaserRemoteDevicesonthenetwork.Youcansearchfor,add,andselectdevicestouse.

MemoratorToolsUtilitytooltocreateyourownconfigurationsforKvaserMemorator,KvaserMemoratorLight,KvaserMemoratorSemiPro,andKvaserMemoratorProfessional.

MemoratorConfigToolUtilitytooltocreateconfigurationsforKvaserMemorator(2ndgeneration)devices.

CustomerDataUtilitytooltohandlecustomerdata.

Help

Inadditiontothishelp,thismenugivesyouaccesstotheAboutwindowwhereyouwillfindtheversionnumberofDeviceGuideandCANlib,andalinktotheKvaserwebsite,ifyoushouldneedtocontactsupport.

RelatedtopicsDetailsListDeviceTreeDriverDiagnosticsSettingsDialogSynchronizationHardware

Page 4: Kvaser Device Guide Help...Utility tool to setup configuration for a Kvaser Remote Device. Network Device Selector Tool to list available Kvaser Remote Devices on the network. You

TheDeviceTree

Hardware

Thisviewshowsallconnecteddevices,connectedviausborremotely,andtheirrespectivechannels.Youcanaccessseveralactionsthroughthecontextmenu,suchaslocatingaspecificdevice.

Locatingadevice

Right-clickonadeviceandselectLocateHardware(FlashLEDs).ThiswillcausethedevicetoflashitsLEDsforacoupleofseconds.

Configureadevice

Deviceswitheditableconfigurations,memoratorsandremotedevices,canbeopenedwiththeirrespectiveconfigurationtool.RightclickonadeviceorchannelandchooseConfigureRemoteorConfigureMemorator.ConfigureRemotewilllaunchKvaserRemoteDeviceConfiguration.ConfigureMemoratorwilleitherlaunchKvaserMemoratorConfigToolorKvaserMemoratorTools,dependingonwhattypeofmemoratoristobeconfigured.ClickingonPairviaWi-FiwilllaunchtheKvaserWi-FiPairingToolwhereonecanpairawirelessKvaserdevicewithaPCinasimplemanner.

HardwareProblems

Ifthereisayellowexclamationmarkinthedeviceicon(seebelow)thedeviceisnotworkingproperly.Thiscanhappenforanumberofreasons.Byclickingthedeviceadescriptionoftheproblemwillappeartotheright.AnotherplacetolookwhatwentwrongmightbeontheDiagnosticssection.

Page 5: Kvaser Device Guide Help...Utility tool to setup configuration for a Kvaser Remote Device. Network Device Selector Tool to list available Kvaser Remote Devices on the network. You

SynchronizedHardware

Youcanalsochoosetoseesynchronizedhardware:deviceswhithclockssynchronizedwithmagisync.Toseesynchrnizedhardware,useView|SynchronizationHardware,orviathecontextmenu.

Page 6: Kvaser Device Guide Help...Utility tool to setup configuration for a Kvaser Remote Device. Network Device Selector Tool to list available Kvaser Remote Devices on the network. You

RelatedtopicsMainMenuChannelListDetailListSettingsDialogSynchronizationHardware

Page 7: Kvaser Device Guide Help...Utility tool to setup configuration for a Kvaser Remote Device. Network Device Selector Tool to list available Kvaser Remote Devices on the network. You

SynchronizationHardware

Thissectionprovidesinformationaboutthesynchronizationofthehardware.

KvaserMagiSync™

ThepatentedKvaserMagiSynctechnologyprovidessynchronizationbetweendevicessupportingKvaserMagiSync.Thesynchronizedhardwarewillsharethesameclock.ForthistoworkthedeviceswillhavetobeinthesameKvaserMagiSyncGroup(thatis,theymustbeconnectedtothesameUSBroothub).Iftheyarenottheywillnotbesynchronized.ThetreeviewtotheleftwillshowwhichKvaserMagiSyncGroupthedevicesbelongto.

AneasywaytolocatethehardwareinaKvaserMagiSyncGroupistorightclickonagroupandselectLocateHardware.ThiswillcausethedevicesinagrouptoflashtheirLEDsforacoupleofseconds.Tolocateasingledevice,clickonthedeviceandselectLocateHardware.

Note:inWindows98,thedetectionofthedifferentMagiSyncgroupsdoesnotworkduetoalimitationinWindows98.ThedetectiondoesworkinWindows98SecondEdition.

KvaserMagiSyncInfo

Byclickingadeviceinthetreeviewsomedeviceinformationwillbedisplayedtotheright.

USBSpeedshowswhetherthedeviceisrunninginUSBFullSpeed(12Mbit/s)orUSBHiSpeed(480Mbit/s).

Page 8: Kvaser Device Guide Help...Utility tool to setup configuration for a Kvaser Remote Device. Network Device Selector Tool to list available Kvaser Remote Devices on the network. You

USBControllerIddisplaysahexadecimalnumberwhichisthe"signature"oftheUSBroothub.AlldevicesinaKvaserMagiSyncgroupmustbeconnectedtothesameroothub.MagiSyncis"Running"ifKvaserMagiSyncisrunningontheselectedchannel.MaxDeviation,MinDeviationandCurrentDeviationdisplayssomemeasurementstatisticsaboutKvaserMagiSync.

Help

Inadditiontothishelp,thismenugivesyouaccesstotheAboutwindowwhereyouwillfindtheversionnumberofDeviceGuideandCANlib,andalinktotheKvaserwebsite,ifyoushouldneedtocontactsupport.

Page 9: Kvaser Device Guide Help...Utility tool to setup configuration for a Kvaser Remote Device. Network Device Selector Tool to list available Kvaser Remote Devices on the network. You

RelatedtopicsDetailsListDeviceTreeDriverDiagnosticsSettingsDialog

Page 10: Kvaser Device Guide Help...Utility tool to setup configuration for a Kvaser Remote Device. Network Device Selector Tool to list available Kvaser Remote Devices on the network. You

TheChannelList

Thisviewlistschannelsofdevicesandsomeinformationaboutthem.WhichchannelsarelisteddependsonwhatisselectedintheDeviceTree:WhentheHardwarenodeisselectedinthetree,alldeviceschannelsarelisted.Whenadeviceisselected,allchannelsoftheselecteddeviceislisted.

RelatedtopicsMainMenuDeviceTree

Page 11: Kvaser Device Guide Help...Utility tool to setup configuration for a Kvaser Remote Device. Network Device Selector Tool to list available Kvaser Remote Devices on the network. You

TheDetailList

Thisviewlistsinformationaboutthecurrentlyselecteddeviceorchannel.Youcanalterwhattypeofinformationshouldbevisible,eitherthroughViewinthemainmenu,orthroughthecontextmenu,whichyouaccessbyrightclickingintheview.

Informationcategory

Description

GeneralInformation

Basicinformationabouttheselecteddevice,suchasitsname,EAN,andfirmwareversion.

BusParameters

Thecurrentlysetbusparametersoftheselectedchannel,ifthechannelisbuson.Toseebusparameters:View|BusParameters,orviathecontextmenuclickViewBusParameters.Formoreinformationonbusparametersandbittiming,pleasevisitwww.kvaser.com/about-can/the-can-protocol/can-bit-timing/,orwww.kvaser.com/support/calculators/bit-timing-calculator/

DetailedInformation

Additional,moredetailed,informationabouttheselecteddevice,suchashardwaretype,manufacturingdate,anddrivername.Toseedetailedinformation:View|DetailedInformation,orviathecontextmenuclickViewDetailedInformation

WhenanodeunderSynchronizedHardwareisselected,informationrelatingtodevicesynchronizationwillbelistedinstead.Toviewsynchronizedhardware,seeDeviceTree

Page 12: Kvaser Device Guide Help...Utility tool to setup configuration for a Kvaser Remote Device. Network Device Selector Tool to list available Kvaser Remote Devices on the network. You

RelatedtopicsMainMenuChannelListDeviceTreeSynchronizationHardware

Page 13: Kvaser Device Guide Help...Utility tool to setup configuration for a Kvaser Remote Device. Network Device Selector Tool to list available Kvaser Remote Devices on the network. You

TheDriverDiagnostics

TheDriverDiagnosticsdialogdisplaysalistofmessagesfromdifferentKvaserdevices.Forexample,whenadeviceisinserted,afewdiagnosticsmessageswillbegenerated.Errormessagesmightappearhere,andcanbeusefultotroubleshootproblems.Errormessagesarealwaysclearlylabeledassuch.

PressingtheRefreshbuttonwillbringthedriverdiagnosticsmessagesuptodate.

UsetheClearbuttontoclearallcurrentdriverdiagnosticsmessages.

RelatedtopicsMainMenu

Page 14: Kvaser Device Guide Help...Utility tool to setup configuration for a Kvaser Remote Device. Network Device Selector Tool to list available Kvaser Remote Devices on the network. You

SettingsDialog

TheSettingsdialogholdsdriversoundssettingsthatarespecificallyhardwareorientedandapplicationoptions.

ApplicationSettings

AutoConnectOpenstheConfigurationTool,andconnectstotheselectedDevice.

DriverSettings

SoundSettingsfordeviceswithsoundcapabilities.

DisableallSoundsThe"DisableallSounds"optionenables/disablesalldevicessounds.

DisableautomaticsoundsondrivereventsThe"Disableautomaticsoundsondriverevents"enables/disablesthe

automaticsounds.

Help

Page 15: Kvaser Device Guide Help...Utility tool to setup configuration for a Kvaser Remote Device. Network Device Selector Tool to list available Kvaser Remote Devices on the network. You

Inadditiontothishelp,thismenugivesyouaccesstotheAboutwindowwhereyouwillfindtheversionnumberofDeviceGuideandCANlib,andalinktotheKvaserwebsite,ifyoushouldneedtocontactsupport.

RelatedtopicsDetailsListDeviceTreeDriverDiagnostics

Page 16: Kvaser Device Guide Help...Utility tool to setup configuration for a Kvaser Remote Device. Network Device Selector Tool to list available Kvaser Remote Devices on the network. You

ApplicationLaunchFailed

AnapplicationwasnotabletolaunchthroughKvaserDeviceGuide.Thisisgenerallyduetotheapplicationnotbeinginstalled,ortheversionoftheapplicationisnotcompatiblewithdeviceguide.

Applicationisnotinstalled

KvaserDeviceGuidecouldnotfindaninstallationoftheapplication.Pleaseinstallthelatestversionoftheapplicationfromwww.kvaser.com/downloads/.Iftheapplicationisinstalled,anditstillcan'tbelauncedfromDeviceGuide,thepathtotheinstallationmayhavebeencorrupted.Ifsoareinstallationoftheapplicationisrequired.

Note:KvaserDeviceGuidemustberestartedaftertheinstallation,inordertorecognizethattheapplicationhasbeeninstalled.

Applicationversionisnotcompatible

TheapplicationversionisnotcompatiblewithKvaserDeviceGuide.ThismaycurrentlyonlyoccurforKvaserMemoratorConfigurationTool,whereversion5.10orhigheriscompatiblewithDeviceGuide.Pleaseinstallthelatestversionoftheapplicationfromwww.kvaser.com/downloads/.

Note:KvaserDeviceGuidemustberestartedaftertheinstallation,inordertorecognizethattheapplicationhasbeeninstalled.

RelatedtopicsMainMenuDeviceTree

Page 17: Kvaser Device Guide Help...Utility tool to setup configuration for a Kvaser Remote Device. Network Device Selector Tool to list available Kvaser Remote Devices on the network. You

GlossaryErrorPassive

ACANcontrollerisErrorPassivewhenitsReceiveErrorCounteroritsTransmitErrorCounterexceeds128.

ErrorWarning

ACANcontrollerisintheErrorWarningstatewhenitsReceiveErrorCounteroritsTransmitErrorCounterexceeds96.

OffBus ACANcontrollerwhichdoesnottakepartintheCANbustrafficinanyway(neithersendnotreceive)issaidtobeOffBus.ACANcontrollergoesOffBusautomaticallywhenitsTransmitErrorCounterexceeds255.

OnBus ACANcontrollerwhichtakespartintheCANbustrafficissaidtobeOnBus.

SilentMode

SomeCANcontrollersmaybeinSilentMode,wheretheycanreceiveallmessagesonthebusbutdonotsendanything,notevenACKbits.Atypicaluseforthisisbusanalyzertools.

CANFD CANwithFlexibleData-Rate(CANFD)isanextensiontotheoriginalCANprotocol.CANFDallowupto64bytesofdataperframeandhigherbitrates.Seehttps://www.kvaser.com/about-can/can-fd/formoreinformation.

ArbitrationPhase

ThepartofaCANFDframethatisbeforetheBRS(Bit-rateSwitch)bit.ThenominalbitrateisusedduringthispartoftheCANFDframe.

DatePhase

ThepartofaCANFDframethatisaftertheBRSbit.IftheBRSbitisrecessivethedatabitrateisusedduringthispartoftheCANFDframe.

DevicehasProblems

Ifthistermisdisplayedinthedetailslistpaneitindicatesthatthereisconfigurationorfirmwareissuewiththedevice.Pleasecontactsupportifthisoccurs,[email protected]