KTN Metals , Belgaum

K.T.N Metals

INDUSTRY PROFILE

The pump and valve Industry has different features compared to machine

tool or general non electrical machinery industry.

The manufacturing companies are concentrated at centers like

Coimbatore, Hubli, and Belgaum. The major portion of the industry ownership

lies with private limited company or proprietary concerns. It becomes very

difficult to distinguish between organized and unorganized sectors as most of

the companies deal with these products partly and no company has more than

50% of the revenue from this sector alone. L &T and BEML the minor players

of valve industry account for 29.6% of the total market and has defined

organized player. The 50% of the companies in this industry are private limited

companies consisting of organized & unorganized sector and the rest are public

limited companies. The average sale of the private limited companies is about

rs. 20crores. The total industry is of 750crores with 40% of the contribution

from private limited firms.

K.T.N.metals has two sister concerns:

TECHNO CASTINGS:

It introduces itself as a manufacturer of graded cast iron castings,

alloy castings and S G iron castings. It was established in the year 1995

with having experience of more than 30 years from its parent company

M/s. K.T.N metals. Looking in to export market in the year 1995 this

concern was established. It is being looked after by the sons of Kallapa,

Narayan Saple who holds B.com degree from R.P.D. college, Belgaum

and Bhairu saple who is civil engineer and completed its B.E degree

from GIIT college Belgaum.

GOGTE COLLEGE OF BUSINESS ADDMINISTRATION Page 1

K.T.N Metals

U.S. ENGINEERING:

It was established in the year 1997 as a proprietary firm, Uttam

Saple being the proprietot of this concern who is the son of Tukaram and

who is I.T.I graduate from government I.T.I college. Initially it was

started in 2700 sq. feet with 4 lath machines and presently its business is

carried on the area of 8200 sq.feet with 6 lath machines. It does only

massing or finishing of the products and not production of the products.


K.T.N Metals

COMPANY PROFILE

NAME : KTN METALS

ADDRESS (main concern) : KTN METALS

S.NO. 781/1, B, Plot Nos. 149-50-51

Udyambag, Belgaum – 590008,

Karnataka, India.

(Unit 2) : TECHNO Castings

R. S.No.346, Plot Nos. 146-147


Karnataka, India.

Machine shop (unit 3) : U. S. Engineers

S. NO.346, Plot No. 154/2.


Karnataka, India.

E-MAIL : [email protected]

WEBSITE : www.ktntechno.com

ORGANISATION : Private Limited Company

BANKERS : State Bank of India,

Bank of Baroda.


http://www.ktntechno.com/

mailto:[email protected]

K.T.N Metals

DIRECTORS : Mr. Kallappa. Saple

Mr. Tukaram. Saple

Mr. Nagendra. Saple

Mr. Bhairu. Saple

Mr. Narayan. Saple

Mr. Uttam. Saple.

CERTIFICATION : ISO 9001:2000

ESTABLISHED : 1978

CAPITAL INVESTED : Rs 5 Lakhs

MAUFACTURING

CAPACITY : 1800 Tons/Annum

ANNUAL TURNOVER : 2006-07= Rs 6.40 Crores

2007-08= Rs 7.26 Crores

WORK FORCE : Engineering—5 members

Workers—104 members

AUDITORS : Rajendra Sanjiv & company, Belgaum.


K.T.N Metals

NATURE OF OWNERSHIP

K.T.N.metals is being successfully carried on as a partnership firm

consisting of three partners as well as brothers namely Kallappa, Tukaram and

Nagendra which represents the name K.T.N who were born in a maratha family

in Belgaum in 1942, 1951, 1955 respectively, having basic education till SSLC,

and who have passed experience of 35 years in the similar field, as at the start

used to work in some other foundry for around 10 years to have enough

experience and knowledge in the given field. All three partners have equal

profit sharing ratio.

They started their business with the initial investment of 5lakh rs and

having 10-15 employees. Previously the business was started in a smll area of

udyambag and slowly as the business expanded it purchased more and more

land which resulted in the increase of its area of operation. And presently it is

well known for its reputation build since 30 years.


K.T.N Metals

QUALITY POLICY

K.T.N. metals will continously improve its processes to attain the supply

of quality castings and on time delivery, to achieve customer satisfaction.

OBJECTIVES

99% dispatch

5% Rejection

Job base training

VISION

Our vision is to achieve market leadership and prosper in business through

satisfaction of customer needs, by way of constant improvement in quality, cost,

timely delivery of products and services rendered.

MISSION

Our mission is to increase production and to achieve total customer satisfaction

by supplying cost effective flow control products to our Indian as well as

overseas customers by providing them value added products and services at

their doorsteps.


K.T.N Metals

QUALITY MANAGEMENT SYSTEM

QMS is established document implement and is maintained in the

company. Top management will ensure the continual improvement of it for

effectiveness with ISO 9001:2000. Documents required to maintain the QMS

are as follows:

Documents standard of a quality policy and quality objective.

Quality manual

Documents needed by the organization to ensure the effective planning

process like checklist, plans, lists format, control plans

Scope of QMS including details and justification for exclusion

Documents identified in the QMS will be controlled and recorded.

Records are identified, designed, established and maintained to provide

evidence of confirming to the requirement and of the effective operation of

QMS and also shall satisfy the regulatory and customer requirements record

will be ensured to remain legible readily identifiable and retrievable.

QMS PLANNING:

Planning of QMS in order to meet the requirement specified of the standard and

planning of objectives. Whenever any changes done to the QMS that is

introduction of new process, addition of new products etc, the integrity of the

QMS is to be maintained.


K.T.N Metals

SALIENT FEATURES OF ISO-9000

Brings you closer to the customer by understanding customer needs

Focuses on continuous improvement.

Individual department performance is monitored through company level

data.

Better utilization of available resources and facilities.

Prepares you well in advance for the product development.

Provides confidence in you and the customer to meet the customer needs.

Helps in monitoring and controlling the processes.

Emphasizes on defect prevention rather than detection.

Makes you competent by reducing wastages and variations in entire

supply chain.

Helps in realization of importance of inventory management.


K.T.N Metals

FUTURE PLANS

Its future plan in to combine TECHNOCASTING and K.T.N. and result

in the increased production which will fulfill the growing needs of the

customers.

It also aims at increasing its number of customers overseas, in order to

stay competitive in this global market and increase its share in the given

field.

K.T.N. has planned to increase its effectiveness and efficiency by

reducing labor work and concentrating totally mechanical work, which

can be possible through employing modern and latest technology

machines and plants which will increase the efficiency of the product and

at the same save time and cost.


K.T.N Metals

PRODUCT PROFILE

Our product range includes:

Globe valve bodies

Pump casing

Gear case body

Friction sheaves

Flywheel housings

Strainers and globe valve body

Strainers and sight flow indicators

Cylinder block and heads

Friction sheaves

Engine parts

Strainer

High pressure compressors components

LIST OF SUPPLIERS

Supriya traders, Belgaum: pig iron

Minex mettallergical co. pvt ltd, Chennai: alloys

M.S metals and steels pvt ltd: scrap and pig iron

C.Arihant taders link: coke supplier

Shivam engineering solution: sand

Mahalaxmi industries, Shinoli: rasing sand

Magna industries:enograls


K.T.N Metals

COMPETITION

As 80% of the industries in Belgaum are foundry, it faces tough

competition in the market. It distinguishes itself from their competitors in the

market by concentrating more on the quqlity aspect of the products which helps

to ensure long term customer relationship and in turn reap good name and

reputation in the market. It faces competition not only in the local market but

also in national markets, some of its competitors in local market are as follows:

Ashok iron works

Prahat casting

Techno system

Reliance engineering group

Renuka metals

Abhishek alloys

J.P. foundries

Shanti iron works

CUSTOMERS

The firm has 40% of its customers in India and 60% of its customers from

outside India. Some of its reputed customers in India are:

Otis elevator co.ltd

Krombach India ltd

Virgo engineers ltd

Kirloskar oil engines ltd

Addision and co. ltd


K.T.N Metals

Ksb pumps ltd

Polihydron pvt ltd

Atlas copco ltd

L & T tractor division

Kirloskar oil engines

Burchardt compression India pvt ltd

Some of its overseas customers are as follows:

M/s. Caprari S.p.a

Modena Mo-

Italy

M/s. Akmi Corporation

California-94545

U.S.A

M/s. PSA Wasserarmaturen Gmbh

Germany

M/s. Construcciones

Mecanicas F. Zumarraga S.A

Spain


K.T.N Metals

ACHIEVEMENTS OF THE ORGANIZATION

K.T.N. Company had received many awards by reputed organizations, some

of them are:

Best excise award by the government

Awarded by the Institution of Indian foundries, for having received

ISO certificate

Certificate of excellence by Reengineering Corporation

Certificate of attendance, for the participation of Narayan Saple in the

CBI seminar

Awarded by TENGL, tractor engineering’s ltd

Engineering export promotion council certificate of appreciation for

their participation at Hannover messe’ 06 held in Hannover,

Germany.

Best chapter award by institude of indian foundries.


K.T.N Metals

ORGANIZATIONAL CHART


K.T.N Metals

DEPARTMENTS

Various Departments of KTN metals ltd.

Marketing Department.

Finance and Accounting Department

Material & Stores Department.

Production Planning & Control Department.

Safety & maintenance Department.

Purchase Department.

Dispatch Department.

H R Department.


K.T.N Metals

MARKETING AND EXPORT DEPARTMENT

Mr. Narayan.Sapple is the head of marketing department. Marketing is the

most important activity in organization as it is a 100% export oriented business.

Technical functions of marketing department are as follows:

1) Customer related process:

PURPOSE: -

To determine PURPOSE: - To determine, review the requirement of

customer related to the product and for the communication between customer

and company.

SCOPE: -

This flowchart covers all activities of M/s Aqua Alloys pvt ltd. In

marketing for determining the requirement related to the product and any

communication between the customers.

The marketing executive has to perform the following responsibilities:

Monitor, conduct and coordinate the customer satisfaction survey ti

increase customer satisfaction 80% to 90%.

Look after the enquiry review and order review activities.

To co-ordinate with other departmental heads to take corrective and

preventive action for customer complaints.

To inform market status, forecasting and planning to the partner.

To take corrective action for the audit findings.

To monitor the dispatch activity.

To prepare procedures for his departments and implementation of the

same.

To identify resources of his department.


K.T.N Metals

To identify the training needs of his people.

Advance shipment notification to the customers.

Follow up for payments from customers.

To review the quotation in consultation with the partners.

To conduct customer satisfaction survey and take corrective actions on

dissatisfied areas with consultation of respective departments.

To accept orders in consultation with the partners.

To maintain good relations with the customers.

To carry out sales promotion activities.

To maintain and increase the sales.


K.T.N Metals

FINANCE AND ACCOUNTING DEPARTMENT

This section looks after the allocation of funds for various activities

accounting of the transactions in monitory terms and manage the cash

flow. All the major financial decision is taken at the head office. It will

take care of all financial activities of the company.

FUNCTIONS

1. Preparing and maintaining accounts

2. Financing day-to-day activities of company

3. Managing accounts receivables and accounts payables

4. Preparing and handle costing information

5. To prepare budget

6. To prepare profitability statements and reports.

The firm has turnover of 18crore.

Only this information was revealed in terms of financial aspects. As a

part of the Company’s policy the revealing of financial information is strictly

confidential.


K.T.N Metals

MATERIAL AND STORES DEPARTMENT

Material Department deals with purchase, sub-contractors and stores.

The head of Material Department though the management respective issue

materials as per work instruction and maintains records of the same.

Material Department plans for manpower, selected sub-contractors and

ensure receipts, storage handling preservation and issue of materials.

Stores Department is one of the important branches of material

department. The Stores Department receives materials in the following ways;-

1. Sales Return from customers.

2. Customer supplied product.

3. Material purchased for manufacturing.

4. Finished product.


K.T.N Metals

PRODUCTION PLANNING AND CONTROL DEPARMENT

PROCESS CONTROL IN PLANNING PROCEDURE:

1. Work order amendments are received from sales co-ordination

department work order is studied.

2. Material requirement is studied and required material are indented and

given department considering the stock of items.

3. Monthly production plan is prepared as per the procedure for planning

(PPC). The material storage, which is required for the production plan is

prepared and given before the last week of previous month as applicable

to the material department.

4. Monthly planning and indenting is as per the requirement of material

planning.

5. Material requirement for the production0 plan of sub contracting and

rubber processing development prepare during the last week of the

previous month as applicable and handed over to the respective section or

departments.

6. As per the availability of raw materials and considering the process cycle,

materials are loaded to the sub-contractors, which are required for the

production plan and also subsequent monthly stock.

7. Inspection schedule for the month for the customer inspection are

prepared by the first week of every month in consultation with the sales

co-ordination department.

8. Material requisition is issued to stores for arranging to send the materials

to respective sub-contractors


K.T.N Metals

PURCHASE DEPARTMENT

Responsibilities

Responsible for KTN Metals purchase of all direct and

indirect materials.

Responsible for re-solving all commercial issues in

purchases with the suppliers and vendors.

Responsible for monitoring the purchase data and looking

for alternative competitive sources for material and services.

Responsible for all stores activities for the indirect material,

physical verification and movement control of all such

material of KTN Metals and sub-contractors.

Responsible for training of stores personnal.

Objectives

To receive indent from various departments.

To ensure with the stores regarding the availability of

intended material.

To follow the order placed.

To deal with the merchant about quality.

To send the developed accessories to the buyer for the

approval.


K.T.N Metals

DISPATCH DEPARTMENT

The main function of this department is to dispatch the produced goods to

the customers. The working of this department is systemized as checking of

excise number, batch no., lot no., month and year, type net and gross weight is

done. The records are maintained and reconciliation statement of the inventory

is prepared daily.

Responsibilities

Organizing dispatches as per shipment pre-planning.

Overall supervision of dispatch department.

Responsible for packaging.

Overall responsible for painting activity.

Responsible for monitoring the house keeping of dispatch

area.

Responsible for stock related to shipment.

Maintenance of machine and equipments on a regular basis

as per preventive maintenance plan.


K.T.N Metals

SAFETY AND MAINTAINANCE DEPARTMENTS

The employees are given the safety gears such as goggles, helmets, hand

gloves and safety shoes when they are working in the factory and special first

aid medical facilities are also available in health care.

The records of accidents, which have taken place and accidents not taken

place are maintained. To see that the people work safety there are special safety

awards given. There is a training program conducted as regarding safety.

FUNCATIONS:

1. Conducting periodic safety training programs.

2. On the job training.

3. Liberating on us of raw materials.

4. Conducting periodic tests and essay program on safety.


K.T.N Metals

DESIGN AND DEVELOPMENT DEPARTMENT

An organization has an authoritative design and development department

to meet the changing needs of the market. With well-qualified and experienced

personnel to design and develop quality products that are reliable, economical

and satisfying.

First they study the market about the materials whether they are available

or not. After getting the materials they give materials to design to design

department. Management and customer give feedback to design the product.

The designer, designs the product under the restricted standards.

OBJECTIVES

1. To ensure that the design and development manual is controlled

regarding adequacy, review, authorization, distribution and revision.

2. To ensure that documents that effect quality are controlled regarding

adequacy review, authorization, distribution and revision.

3. To explain the method followed for issues of document directories to

user department.

4. To continuously improve the quality of the product.

5. To maintain quality records to demonstrate achievements of the

required quality as a proof of the effective operation of the quality

system.


K.T.N Metals

HUMAN RESOURCE DEPARTMENT

Human Resource is the integral part as well as an important part of any

organization. . It is a department, which looks after all the objectives of each

department and gives order’s to perform their individual activities. To perform

any activity in an organization there is the necessity of various people at various

levels possessing different kinds of skills. But before we go in depth with the

Human Resource Department, let us see what does Human Resource actually

mean.

OBJECTIVES OF HRD:-

Each and every person or a firm must have an objective. Knowing of

objectives, goals are a must without which it is not known as to go on which

path. Similarly KTN Metals Pvt ltd. also has certain objectives. The following

are some of objectives of the Human Resources Department.

1. To factor organizational goals in the individual’s career growth:-

This is an important objective and that every employee must know the

objective of an organization he/she is working in. Also it is that he/she must

build in those objectives as matter of personal interest and hence that will

enhance the efficiency of the employee.

2. To create facilities and opportunities so as to match it with the

organizational growth:-

If the organization has to grow then every employee has to be given fair

amount of opportunities. All of them must be given a chance to show their

inbuilt talents.


K.T.N Metals

3. To strengthen and appreciate the human assets continuously by providing

training and development programmes:-

By this the employees will be exposed to new types of working conditions

and facilities. Hence that will develop their efficiency also.

4. To provide facilities and conditions of work and creation of favorable

atmosphere for maintaining stability of employment :-

5. Maintenance of good quality human resource is also a difficult task,

because to do this a lot of steps have to be taken in regards to providing

of facilities and good working conditions to be given to the employees.


K.T.N Metals

EMPLOYEE SATISFACTION

Definition:

“Employee satisfaction is the terminology used to describe whether employees

are happy and contented and fulfilling their desires and needs at work. Many

measures purport that employee satisfaction is a factor in employee motivation,

employee goal achievement, and positive employee morale in the workplace.”

Employee satisfaction, while generally a positive in your organization, can also

be a downer if mediocre employees stay because they are satisfied with your

work environment.

Employee satisfaction is a measure of how happy workers are with their job and

working environment. Keeping morale high among workers can be of

tremendous benefit to any company, as happy workers will be more likely to

produce more, take fewer days off, and stay loyal to the company. There are

many factors in improving or maintaining high employee satisfaction, which

wise employers would do well to implement.

Many experts believe that one of the best ways to maintain employee

satisfaction is to make workers feel like part of a family or team. Holding office

events, such as parties or group outings, can help build close bonds among

workers. Many companies also participate in team-building retreats that are

designed to strengthen the working relationship of the employees in a non-work

related setting. Camping trips, paintball wars and guided backpacking trips are

versions of this type of team-building strategy, with which many employers

have found success.


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K.T.N Metals

NEEDS OF EMPLOYEE SATISFACTION

The need for employee satisfaction arises because of performance of the human

being and their behavior when engaged on a particular job is influenced by

intangible psychological &social factors such as family breeding, education,

personal likes & dislikes, emotions etc.

The workers have now come to realize their demand can be satisfied if they

resort to concentrated and collective action while the employers are aware of

the fact they can resist these demands . This refusal to meet the genuine

demands has often led to dissatisfaction on the part of workers, to their distress

and even to violet activities on their part which has hindered production and

harmed both the workers and employees


K.T.N Metals

BENEFITS OF EMPLOYEE SATISFACTION

It helps to earn goodwill and enhance public image.

Promotion to advancement facilities led to employee’s satisfaction.

The employee satisfaction will lead to increase in productivity of the

employees.

If employees are satisfied, then they reduce the wastage and it also

reduces the cost of production with the increased productivity.

Employee satisfaction will reduce labour turnover and absenteeism of

organization.

Employee satisfaction will increase co-operation in the whole

organization and satisfied employee will feel increased responsibility for

the jobs.

Satisfied employees are ready to take the challenge job, so intern it will

increase the talent of the employees.


K.T.N Metals

FUNCTIONS

1. MAN POWER PLANNING

The company knows the importance of man power planning and therefore

it utilizes the man power to the fullest capacity avoid a low productivity,

inefficiency, wastage of time, energy and high cost of production. They ensure

the workers satisfactory, working conditions and other incentives for improving

their productivity. This helps the company to improve and expand its growth.

2. RECRUITMENT AND SELECTION

Recruitment and selection is done by Managing Director and General

Manager.

PROCEDURE:-

1) Advertisements for vacancies in the newspapers are given.

2) After receiving the application, suitable candidates are called

for interview.

3) Interview is taken by managing director and general manager.

4) Manager selects the right kind of candidate and appoints the

candidates.

5) Selection mainly depends on the qualification and experience of

the candidates.


K.T.N Metals

RECRUITMENT: -

In K.T.N metals. Centralized and decentralized recruitment is done.

Centralized recruitment for management staff and decentralized for blue colored

employees.

For operating category they need SSLC or ITI passed candidates. They

have both internal and external source of recruitment.

It is the process of searching for prospective employee and

stimulating and encouraging them to apply for jobs in the organization.

SELECTION:-

The process of selecting workers after carefully weighing the

requirements of the jobs on the one hand and after assessing and

evaluating the abilities and aptitudes of the candidates on the other, is

selection. The company gives more preference for the external sources of

recruitment and selection.

The procedure of recruitment is centralized in this company. It

also makes use of internal sources of recruitment and selection. Internal

sources contain promotion, transfer of present employees and External

sources contains Advertisement, employee exchange etc.


K.T.N Metals

3. TRAINING AND DEVELOPMENT

TRAINING AND DEVELOPMENT PROCESS:-

NEEDS ANALYSIS

INSTRUCTIONAL DESIGN

VALIDATION

IMPLEMENT

EVALUATION

Training and development consists of planned programs designed

to improve performance at the individual, group, and organizational

levels. Improved performance in turn implies that there have been

measurable changes in knowledge, skill, attitudes, and social behavior.

These results in better performance and leads to reduction in the cost of

production. It results in organizational stability and flexibility.


K.T.N Metals

TRAINING

Training is the act of increasing the knowledge and skills of an

employee for doing a particular job.

There are two types of training:

1. Training on material specification standard.

2. Training on communication skills.

ENHANCING EFFECTIVE COMMUNICATION SKILLS:

For training to have impact, it must be memorable and achieve the

purpose for which it was designed. This training programme is related to

business need. Enhancing communication skills has specific and measurable

objectives and uses a variety of appropriate adult learning methods. It has been

designed keeping in mind the fact that learners need to identify the benefit of

training to be interested in the topic and its application.

Target Group


K.T.N Metals

This programme is tailor made to enhance the communication

skills of the employees working at supervisory level.

Objective of the Programme

To enhance participants to sharpen their communication skills with

respect to the supervisory role. To help participants enhance specific

skills in the areas of written and oral communication skills.

SPECIFIC AREAS OF FOCUS:-

Written skills

Oral skills

Presentation skills

Training methodologies used:-

Innovative and interactive training methodologies will be adopted

to enhance the training of the participants.

Role-plays, case studies, management games and group discussions

will also be conducted.

Training would be based on an average group size of 20

participants, all with similar responsibilities and training needs.

The turning session will be begin with a feedback from participants

on their expectations, and at the end feedback on their views.


K.T.N Metals

DURATION OF THE PROGRAM:-

This programme is ideally designed for a half-day. The programme

will consist of three modules of one hour each.

EXTERNAL TRAINING CONDUCTED:-

Training on gauging practice

Time management

Continual improvement

Surface finish parameter

Identification of products

JIT AWARENESS CHECK

Many jobs consist of a logical sequence of steps and are best taught step-

by-step. Listing each job’s basic tasks, along with key points, in order to

provide step-by-step training for employees. The step-by-step process is called

Job Instruction Training (JIT). An original idea of JIT came from supermarket.

OBJECTIVE OF THIS PROGRAMME

To save inventory cost.

To determine devices which eliminate operator’s careless mistake.

A high productivity.

A demand function.

Reductions of production lead time.


K.T.N Metals

The programme is primarily designed to create awareness of this concept

and to discuss how Japanese and quite a few other countries have

successfully adopted.

4. EMPLOYMENT EXCHANGE

Before recruiting, the company provides information about recruitment to

the employment exchange and this exchange tries to send the best candidates

required for the company.

5. HOLIDAYS

The company has five public holidays and five festival holidays.

NATIONAL HOLIDAYS

26th January - Republic Day

1st May - Workers Day

15th August – Independence Day

2nd October – Gandhi Jayanti

1st November- Karnataka Rajyotsava

FESTIVAL HOLIDAY

20th March- Dhulivandan

7th September- Ganesh Chaturthi

12th October- Dasera

2nd November- Balipratipada

3rd November- Bhavbij


K.T.N Metals

MATERNITY BENEFIT

Ladies workers are given maternity leaves for 3months with pay.

6. LEAVE

Every worker who has worked for 240 days or more for calendar year is

entitled for leave 1 day for 30 days or more for calendar year. Leave is

calculated on net present days.

7. PROVIDENT FUND

Provident fund is paid to those employees who have worked in this

company for 6 months. Total contribution of provident fund is 24% half of

which is paid by the employer and remaining by the employees.

8. TRANSFER, PROMOTION & DEMOTION

TRANSFER:

Transfer means movement of an employee from one job to another. In

this, company transfers are rare but the company follows initiated transfer i,e.

employees are transferred for temporary adjustment such as leave, replacement

and shortage of worker in any department and to meet other emergencies.

PROMOTION:

A promotion means an idea of advancement of employee from lower job

to higher job. Promotion of an employee is done on merit bases this is used to

fill the higher vacancies. An employee is promoted on his past performance,

services and his behavior in the company.


K.T.N Metals

DEMOTION:

In case of misbehavior of any worker at work or alcoholic

consumption at work place etc, strict actions are taken to punish the workers.

9. PERFORMANCE APPRAISAL

Performance appraisal means the systematic evaluation of the individual

with respect to his performance on the job and his potential for development.

In the company performance of employees are periodically evaluated

which helps to determine weakness and strength of employees. Depending upon

the performance increment is decided. This performance appraisal program

develops a sense of confidence to categories efficient and inefficient workers

performance appraisal is done by keeping the records for previous year and

current year.

10. HEALTH FACILITIES

Cleanliness - Inside walls, ceilings, petitions, lops of passages,

staircase in factory shall be kept whitewashed at least once in every

period of 14 months the floor shall be cleaned once in a week.

Disposal of water - Effective arrangements shall be made in every

factory for disposal of water.

Ventilation and temperature - Effective and suitable provision shall

be made in every factory for securing and maintaining in every

work room. Adequate ventilation by the circulation and fresh air

and such a temperature as will secure to workers there is

responsible conditions of comfort and prevent injury to health.


K.T.N Metals

Lighting- Where workers are working or passing their lighting

shall be provided and maintained sufficient and suitable lighting

natural or artificial.

Drinking Water - Effective arrangements for sufficient supply of

drinking water for all employees shall be made.

Latrine and Urinals - In every factory sufficient latrines and urinals

shall be provided separately. Sweepers shall be employed for

cleaning.

Spittoons - Sufficient numbers of spittoons are kept inconvenient

places and they shall be maintained clean and hygienic.

11.WORKING HOURS

The manager has to display working hours and they cannot be

changed suddenly. He has to maintain adult’s register showing names and

workers nature of work and time period. The workers work 48 hours, 9 hours

daily with ½ hour rest required.

12.WELFARE ACTIVITIES

In every factory adequate washing facility shall be provided along

with soap.

First aid box with prescribed contents shall be kept.

The provision of canteen is not requirement under the act if the

factory employees are less than 250 workers. A balance and

welfare officer is required for more than 500 workers.


K.T.N Metals

If any accident occurs, its notice should be given to ESIC office

and hospital within 48 hours.

BONUS

It depends upon the company profits. As per the act the company should

pay 8.33% bonus but the company pays 20% bonus.

GRATUITY

Employees who have worked for 5 years are given gratuity.

MINIMUM WAGES

Wages are paid to workers according to their skills i.e. skilled, semi-

skilled, and un-skilled.

WORKMENS COMPENSATION

If any worker is to be discontinued from his job he will be given a notice

about this and he will be removed. If the company does not give notice before 3

months the worker will be discontinued with 3 months salary.


K.T.N Metals

1) Canteen facilities to the Employees

Name of the Department

Canteen facility DEG PROD PER QCD STORE PPC Total

V. Satisfied 5 2 1 2 2 0 12

Neutral - - 1 1 - 1 3

Dis- Satisfied - 2 1 0 1 1 5

Total 5 4 3 3 3 2 20

The most of the employees are satisfied with the canteen facility provided by

the Co. But employees from production & PPC department are not satisfied

with the canteen facility. Because the co. provides twice tea & Snacks every day

to the employees. IT does not provides drunks co. is not providing lunch but it

is producing only tea & Snacks.


K.T.N Metals

2) Water facility provided to the Employee?


Canteen facility DEG PROD PER QCD STORE PPC Total

V. Satisfied 5 3 3 3 3 1 18

Neutral - 1 0 0 0 1 2


Total 5 4 3 3 3 2 20

According to the survey conducted. It was formed that the

employees are happy with the water facility provided by the CO’s.


K.T.N Metals

3) Medical facility provided to the Employees?


Medical Facility DEG PROD PER QCD STORE PPC total

V. Satisfied 5 3 2 3 2 2 17

Neutral - 1 1 0 1 0 3


Total 5 4 3 3 3 2 20

All the Employees are covered V/s ESI Benefits Employees are issued

V/s GSLI ( Group Saving Ltd. Insurance) Nearly 85% of the employees are

satisfied with the Medical Facility provided by the Cos. The company conducts

medical checkup for employees.


K.T.N Metals

4) Is the Salary earned by the Employees Sufficient for reasonable living ?


DEG PROD PER QCD STORE PPC total

Yes 2 1 3 3 2 1 12

No 3 3 0 0 1 1 8

Total 5 4 3 3 3 2 20

Nearly 8 Employees are not happy with the salary . They say that it is

not sufficient for reasonable living


K.T.N Metals

5) Do you have Leave facility?


Leaves DEG PROD PER QCD STORE PPC Total

Yes 4 3 3 3 3 2 18

No 1 1 0 0 0 0 2

Total 5 4 3 3 3 2 20

Most of Employees are satisfied with the leave facility provided by the

company. Every employee has 1 day leave for every 30 days. if the employee

exceeds the number of leave then his some percentage of salary is cut off.


K.T.N Metals

6) Freedom at work


DEG PROD PER QCD STORE PPC Total

V. Good 1 3 1 1 2 1 9

Satisfactory 1 0 2 2 1 1 7

Fair 1 1 0 0 0 0 2

Poor 2 0 0 0 0 0 0

Total 5 4 3 3 3 2 20

There is no such rule that is followed by the co, regarding work most of

the employees are satisfied. The H.R manager says that employees should get

freedom at work place to show their talent in company. Most of employeesare

happy by the freedom given in the company.


K.T.N Metals

7). Are you satisfied with your working time?

Name of the Department DEG PROD PER QCD STORE PPC TOTALSatisfied 2 3 1 2 3 3 12not satisfied 3 1 1 1 1 1 8Total 5 4 3 3 3 2 20

Analysis :

60% of the employees are satisfied with there work timeings which

results in high performance at their work.


K.T.N Metals

8) Are you satisfied getting holiday packages?


DEG PROD PER QCD STORE PPC TOTAL

Satisfied 3 2 3 2 3 2 13

not satisfied 1 0 1 2 1 2 7

Total 5 4 3 3 3 2 20

Analysis:

Most of the employees are provided sick leaves, paid

packages ,entertainment allowances are given to the employees. So the

employees find relaxed from their routine work.


K.T.N Metals

9) do you believe whether the work atmosphere is friendly.



Satisfied 2 3 4 2 4 3 16

not satisfied 2 0 1 0 1 0 4

Total 5 4 3 3 3 2 20

Analysis:

There is a friendly atmosphere in the organization. Views and

suggestion are freely invited from the employees for improvement and up

gradation of organization. And it was found that most of the employees are

satisfied with working environment of the company because the environment is

good and clean. The company provides good and healthy environment.


K.T.N Metals

10). Do you have a job security?


work atmosphere


yes 3 3 2 3 3 2 16No 2 1 1 0 0 0 4Total 5 4 3 3 3 2 20

Analysis:

Employees are asssured of job , so there is job security in the company.


K.T.N Metals

11). Do you think management should take care of the work load of

employees?


Yes 3 2 2 2 3 2 14

No 1 0 2 1 1 1 6

Total 5 4 3 3 3 2 20

Analysis:

By analysing the above data we can come to the decision that the management

has to take care of the work load of the employees.


K.T.N Metals

12). Do you feel is it necessary to train at work place?

ANALYSIS:

When this question was asked to the employees, they were confused

they did not understand what to say, some told no spme told yes. Company

provides training wherever it is needed.




Yes 2 1 5 1 4 4 17

No 1 1 1 0 0 0 3

Total 3 2 6 1 4 4 20

K.T.N Metals

13). Are you satisfied with your work according to your qualification?



Yes 1 1 4 1 1 4 12

No 1 1 1 0 2 0 5

cant say 1 0 1 0 1 0 3

Total 3 2 6 1 4 4 20

ANALYSIS:

The above chart shows that maximum number of employees in

each department are satisfied with their work according to their qualification.

But some of the emloyees in some department are not satsfied with their work

accordinng to their qualification,because their qualification is high and job is

small and some of the employees are no sure of anything.


K.T.N Metals

14). Do you work with other departments with co-operation?



Yes 5 4 3 3 3 2 20

No 0 0 0 0 0 0 0

Total 5 4 3 3 3 2 20

ANALYSIS:

According to the survey conducted the co-ordination & co-operation

among employees of different departments is 100%. All the employees have

friendly relations among themselves.


K.T.N Metals

15). Do you get motivated with your work at your work place?



yes 1 1 4 1 1 4 12

No 1 1 1 0 2 0 5

cant say 1 0 1 0 1 0 3

Total 3 2 6 1 4 4 20

Analysis :

This question revals the motivational feelings at work place of the

company .From the above chart we can see that maximum number of workers in

each department get motivated at theork place because everyone help and the

support for doing their job, and some percent of workers are not sure .some

workers don’t get motivated because of nature of their work.


K.T.N Metals

QUESTIONNAIRE

Dear Sir/Madam,

I am conducting a study on employee satisfaction towards KTN

Metals, Private Limited., please answer the following questionnaires

below which is the part of my project work. So I request you to spend

some time in completing the schedule.

Name of the employee :

Post :

Qualification :

1. Are you satisfied with canteen facility provided by company?

a. Very satisfied

b. Neutral

c. Dis –satisfied

2. Are you satisfied with the drinking water facility provided by the

company?

a Very satisfied

b. Neutral

c. Dis –satisfied

3. Are you satisfied with the medical facility provided by the company?

a Very satisfied

b. Neutral

c. Dis –satisfied


K.T.N Metals

4. Is the Salary earned by the Employees Sufficient for reasonable

living?

a Yes

b No

5. Are you satisfied with the leave facility provided by the company?

a Yes

b. No

6. Are you satisfied with the freedom given by the company at workplace?

a Very good

b satisfactory

c Fair

d Poor

7. Are you satisfied with your working time?

a. Satisfied

b. Dissatisfied


K.T.N Metals

8. Are you satisfied getting holiday packages?

a. Satisfied

b. Dissatisfied

9. Do you believe weather the workplace is friendly?

a. Satisfied

b. Dissatisfied

10.Do you have job security?

a. Yes

b. No

11.Do you think management should take care of the work load of

employees?

a. Yes

b. No

12.Do you feel is it necessary to train at work place to employees?

a. Yes

b. No

13.Are you satisfied with your work according to your qualification?

a. Yes

b. No

c. Can’t say

14.Do you work with other departments with co-operation?

a. Yes

b. No


K.T.N Metals

15. Do you get motivated with you work at your work place?

a. Yes

b. No

c. Can’t say


K.T.N Metals

FINDINGS

Most of the employees were satisfied with the recruiters briefing about

the expectations.

Majority of the employees received information by post or email.

The overall employee satisfaction level at K.T.N. Pvt. Ltd. is high.

Most of the employees say that they are somewhat satisfied with the company culture & the policies & procedures of the company.

Many of the respondents are of the opinion that the working environment is satisfactory.

Most of the respondents feel that they have a good interpersonal relationship with their seniors but only a few respondents say that they have not been motivated & appreciated for the hardwork done by their team leaders/ seniors.

Most of the employees say that their boss interacts with them in a friendly manner whenever they approach him & they feel that the company is well managed.


K.T.N Metals

CONCLUSION

This project work has given me a golden opportunity to understand the

operations of KTN Metals Ltd. It enriched my knowledge in the field of

EMPLOYEE SATISACTION.

Opinions were collected through questionnaire method, which was

very useful tool and has been carried out successfully.

In this specific study the working efficiency of EMPLOYEE

SATISFACTION in the organization were analyzed and the

recommendation where made me to improve its effectiveness.

I hope the above submitted report recommendation will be helpful for

betterment of the EMPLOYEE SATISFACTION in the organization.


K.T.N Metals

INDUSTRY PROFILE

COMPANY PROFILE

NATURE OF OWNERSHIP

QUALITY POLICY VISION, MISSON

QUALITY MANAGEMENT SYSTEM

SALIENT FEATURES OF ISO-9000

ACHIEVEMENTS OF THE ORGANIZATION

ORGANIZATIONAL CHARTDepartments

EMPLOYEE SATISFACTION

Analysis :

QUESTIONNAIRE

FINDINGS

CONCLUSION
