KTEH Service to its community is at the heart of KTEH's mission. The station's outreach campaigns combine educational programs, productions, and activities to address community concerns.
KTEH
Jan 14, 2016
KTEH. Service to its community is at the heart of KTEH's mission. The station's outreach campaigns combine educational programs, productions, and activities to address community concerns. KTEH Contact Information. KTEH - PowerPoint PPT Presentation
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KTEH
Service to its community is at the heart of KTEH's mission. The station's outreach
campaigns combine educational programs, productions, and activities to address
community concerns.
KTEH Contact Information
KTEH1585 Schallenberger RoadSan Jose, CA 95131-2434Member Services 408-795-5400Monday – Friday 9am - 5pm Pacific Standard Time
Vehicle Donations call Toll-Free 866-909-KTEH or email [email protected].
KTEH FAQ
In 2006, the KTEH Foundation and KQED, Inc. merged to create Northern California Public Broadcasting (NCPB) in a significant move to consolidate the strengths of
public broadcasting in the Bay Area.
KTEH Viewing Area
- Northern California -
San José and the
San Francisco Bay Area
KTEH Membership
Basic membership starts at $40 and includes a year of
Preview, our monthly program guide.
Senior Citizen level is $25
All contributions of $40 or more ($25 for Senior Citizens) include a year's subscription
to our monthly program guide, Preview.
Employer, or spouse's employer, may match your
donation to KTEH.
KTEH Script
If caller has a question or a comment click NO.
KTEHMember Services Information
Clicking NO on the previous screen will bring you to this screen which contains Member Services information.
Remember: When referring callers to Member Services be certain to provide them with
Hours of Operation.
KTEH Member Services is available
Monday – Friday
9 am – 5 pm PST
KTEHTaking A Pledge
Click here to proceed with a pledge.
KTEHGift Selection
If caller opts to donate without receiving a gift simply click here in this screen. This will take you to the Address Capture area of the script.
If caller would like to receive a Thank You Gift ask “Which program are you watching?”
and select from list.
“Would you like to receive a Thank You Gift or would you like for your entire donation to go to KTEH?”
KTEH
“A $4 shipping charge will be added.”
There are also options to remove and change gifts in this area.
If caller protests the shipping charge you may click here to remove.
Verify, verify, verify! Verify that you have
selected the correct gift.
KTEH Billing and Shipping
“Is your billing address the same as your shipping address?” Capture billing address as well as shipping, if different.
Be sure to get a phone number. If caller declines, enter 999-999-9999. *As always a phone number is a must
for tickets.*
VERIFY
KTEH Payment Options
Checks and Money Orders are welcome when processing pledges for KTEH. (This includes ticket pledges.)
To process as a check or
money order choose Bill Me as the Method of Payment.
If a caller is only wanting the address to be able to send in a check, please let them know that you
would like to capture their information, to reserve their gift choice for them.
KTEHPayment Information
Capture billing information and name as it appears on Credit Card.
Verify, verify, verify! Make sure you VERIFY!
the right gift
the right pledge amount
the right name
the right address
KTEHAdditional Information
“Are you watching the pledge programming on Cable or Over the Air?”
Be sure to select answer in the drop-down menu.
Comments
Remember to omit any unnecessary comments. Only comments which would require the station to take action would be appropriate. KTEH prefers that Members wanting to become a continuing
(sustaining) member, do so through Member Services. Be sure to select the appropriate drop-down.
KTEHOperator Information
Enter your initials here.
Choose ACD from the drop-down.
Make sure NO is selected here. This is not a test pledge.
Verify everything BEFORE clicking here!
KTEH Closing Screen
An easy closing, in this case the caller was invoiced. Simply read:
You’ll receive a confirmation letter within a week. If you requested a Thank You Gift for your contribution, it will arrive within 6-8 WEEKS,
although it may arrive much sooner. Thank you for supporting KTEH.
Smile! It’s your Smile! It’s your business!business!
KTEH Ticket Pledges
KTEH allows for Credit Card OR Check payments for tickets. Pledge may be in one payment or twelve monthly installments. (If caller wishes to
make fewer installments, please add details to the comments.)
Gifts will be sent in 6-8 weeks (unless otherwise stated, ie. 2 wks before the event) regardless of payment installment
preference.
KTEH Shipping Policy
Shipping rate is $4.00; if caller protests, you can remove it.
Generally, it takes from 6 to 8 weeks after the station records your pledge payment (or first installment for
installment pledges). If caller is concerned about a previous pledge gift, please refer them to Member Services at 408-795-5411 or to email [email protected].
RESOURCESwww.kteh.org
KnowledgeBase Article 2262 – KTEH Membership Info
Knowledgebase Article 2260 – KTEH Payment Method For Tickets
Knowledge Base Article 2675 – KTEH Forms Of Payment
KTEH External Script
