KT KT P P ROBLEM ROBLEM S S OLVING AND OLVING AND D D ECISION ECISION M M AKING AKING 24 August 2010 45/F RET Conference Room “ “ Delay in JS.com Invoice Processing” Delay in JS.com Invoice Processing” An application of the SAPADAPPA methodology in invoice processing of JS.com Efirey M. Vizcarra Jobstreet.com Philippines, Inc
ON THE JOB APPLICATION. “Delay in JS.com Invoice Processing”. KT P ROBLEM S OLVING AND D ECISION M AKING. An application of the SAPADAPPA methodology in invoice processing of JS.com. Efirey M. Vizcarra Jobstreet.com Philippines, Inc. 24 August 2010 45/F RET Conference Room. - PowerPoint PPT Presentation
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KT KT PPROBLEM ROBLEM SSOLVING AND OLVING AND DDECISION ECISION MMAKINGAKING
24 August 201045/F RET Conference Room
ON THE JOB APPLICATION
““Delay in JS.com Invoice Processing”Delay in JS.com Invoice Processing”
An application of the SAPADAPPA methodology in invoice processing of JS.com
Efirey M. Vizcarra Jobstreet.com Philippines, Inc
KT PSDM Process Application
CHALLENGECHALLENGE
BACKGROUND OF THE PROBLEMBACKGROUND OF THE PROBLEM Jobstreet.com uses two system in recording sales transaction, Intranet and Platinum. Both can generate an invoice but only Platinum invoice are send to client because it is BIR registered.In the end of 2009 JS.Com has total sales force of around 50 people and now it has 74 and continuously growing.The invoice processor assigned in JS.Com is only one which 90% of her time is focused on invoicing.The TAT for invoice processing of JS.Com Platinum invoice is 2 days but currently we are delayed by 2 more days.There is also separate invoice processor assigned for JS Select but due to the low number of transaction only 20% of his time was focused on invoicing while the remaining the remaining 80% is for other operational activity.Todate, we are processing P1,500 invoice per month or an average of 70 per day from 56 in 2009.Per our time and motion analysis we need 12 mins to process and print one Platinum invoice.
KT PSDM Process Application
I. Situation Appraisal
II. Problem Analysis
III. Decision Analysis
IV. Potential Problem Analysis
Problem Solving & Decision Making ProcessProblem Solving & Decision Making ProcessProblem Solving & Decision Making ProcessProblem Solving & Decision Making Process
Hire Additional Processor Automate Invoice Processing
If new hire can’t understand the process immediately then invoice will be delay
H
H
If the systems breaks down then invoice will done manually
H
H
If employees productivity decreases then cost to invoice increases
M
H
If there are delays in the implementation of the automation then the delivery of the invoice will be interrupted
M
M
Alternative “Hire Additional Processor” is too risky given its advantages. Therefore, I choose “ Automate Invoice Processing”
DECISION ANALYSISDECISION ANALYSIS
III.C. Identify RisksIII.C. Identify Risks
KT PSDM Process Application
Automate Invoice Processing
DECISION ANALYSISDECISION ANALYSIS
III.D. Make DecisionIII.D. Make Decision
KT PSDM Process Application
I. Situation Appraisal
II. Problem Analysis
III. Decision Analysis
IV. Potential Problem Analysis
Problem Solving & Decision Making ProcessProblem Solving & Decision Making Process
KT PSDM Process Application
A. Identify Potential Problems1. State the Action
2. List Potential Problems
B. Identify Likely Causes
C. Take Preventive Actions
D. Plan Contingent Action and Triggers
POTENTIAL PROBLEM ANALYSISPOTENTIAL PROBLEM ANALYSIS
KT PSDM Process Application
POTENTIAL PROBLEM ANALYSISPOTENTIAL PROBLEM ANALYSIS
Automate Jobstreet.com Invoice Processing to achieve TAT in 6
months
IV.A.1. State the ActionIV.A.1. State the Action
KT PSDM Process Application
Potential Problem Probability Seriousness
Downtime of Computer Server H H
System glitch of the program H H
Difficulty of the process L M
Security of the program M L
POTENTIAL PROBLEM ANALYSISPOTENTIAL PROBLEM ANALYSIS
IV.A.2. List Potential ProblemsIV.A.2. List Potential Problems
KT PSDM Process Application
POTENTIAL PROBLEM ANALYSISPOTENTIAL PROBLEM ANALYSIS
IV.B & C. Identify Likely Causes & Take Preventive ActionsIV.B & C. Identify Likely Causes & Take Preventive Actions
Potential Problem Likely Cause Preventive Actions
Downtime of Computer Server
Intermittent internet connection
Get secondary internet connections
Power failure Back up system
System glitch of the program
Not properly test
Do parallel test before goes liveSystems
Incompatibility
KT PSDM Process Application
Potential Problem Contingent Action TriggersDowntime of Computer Server
Invoicing will stop Slow internet connections/Power failure
System glitch of the program
Invoice will set to error Sales ordering data did not match with printed invoice
POTENTIAL PROBLEM ANALYSISPOTENTIAL PROBLEM ANALYSIS
IV.D. Plan Contingent and TriggersIV.D. Plan Contingent and Triggers
KT PSDM Process Application
FINAL RESULTSFINAL RESULTS
(What results were achieved? What were some key learnings from the experience?)
I’m become more creative and innovative in solving a problem which resulted positively as expected. Sometimes the common answer to our problems is not the best possible solutions. The systematic and unique methodology of SAPADAPPA helps me develop and improve my PSDM and questioning skills .