Kredito Corporate Social Responsibility

28.02.2012 © kredito OFS GmbH 2012

Corporate Social ResponsibilityCorporate Social Responsibility


1 Our 10 Golden Rules


TransparencyTransparency

2 The 4 Kredito CSR Pillars

4 Areas of Engagement4 Areas of Engagement

CustomerService

CustomerService

DataProtection

DataProtection

Corporate CitizenshipCorporate Citizenship


3 Transparency

We offer high flexibility in allowing the customer to borrow exactly the desired amount for exactly the

time he needs it. Some banks and competitors base their business model on hiding absolute cost or adding funny fees that are stated in the fine print that nobody

actually reads.

Kredito makes a change here: Clearly stated fees that are identical for every

customer.

We do not claim to offer the cheapest service for long-term financing, but offer instant short-term loans that

are paid out instantly. Just like taking the taxi certainly isn’t the cheapest way of travelling long

distances, it certainly offers the most convenient, fast and flexible service.

Every customer gets a fair deal for our premium instant loans as we display the loan cost in a clear and unambiguous manner.

“

„


4 Customer Service

We strive for ultimate customer satisfaction

not only by providing the best technology, but also through

premium customer service across all channels (LiveChat, Skype,

Phone, Mail). We respond to any customer inquiry within 24h at the

very latest with an average response time of 12min

96% of our customers would use Kredito again and recommend it to a friend.

„

“


•Data security official at Kredito•Founder and CEO of IITR, a leading data protection company •leading role in IT security academic research

Sebastian Kraska (PhD)

5 Data Protection

Data protection is a key area of operations at Kredito. We have implemented the highest standards in IT and HR in order to ensure

maximum protection of personal data.

We transfer any personal data through 256-bit SSL.

Personal information is only accessed by employees who have been trained by our data

protection team and signed several confidentiality agreements.

All our webpages are checked against malware, data security and encrypted data storage by the leading international security company.

„

“

Data Protection Specialist


6 Corporate Citizenship

We deeply believe that it is our responsibility as corporate citizens to give back to the community. Kredito funds several charities in all countries in which it operates.

In Germany, we cooperate with the renowned “Aktion Deutschland Hilft e.V.“ It is an association of certified aid organizations that strives to provide quick and effective help in case of great catastrophies.

In Poland, we are a proud supporter of AKADEMIĘ PRZYSZŁOŚCI, an education project famous for improving education standards across Poland.

“

„

Some of our local charity engagements


Corporate Social ResponsibilityCorporate Social Responsibility

Kredito Corporate Social Responsibility

Economy & Finance