KPMG Business Process Alignment to Testing

Business Process Alignment to Testing

© 2011 KPMG, a New Zealand partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Printed in New Zealand.

1

Topics Covered Today

Introduction Key Goals Business Processes

Application Testing

Key Takeaways


2

Lets Start with...


Application Testing

Key Takeaways


3

Introduction

• Organisations face challenges in structural changes both in technology and people space.

• Organisations need accurate design, planning & testing of core business processes.

• Making ad-hoc changes & investments, organisations need to focus on planning & testing to meet everyday demands.

• By testing & optimising environments aligned to business processes organisations are able to:

• reduce operating costs • be process efficient • be confident in their product offering


4

Now we get into...

Introduction Key Goals Application Testing

Business Processes

Key Takeaways


5

Key Goals

Process Architecture

Business Process Design

Business Process

Optimisation

Business Process

Testing in Applications


6

Key Goals – Being Efficient

Fix issues by detecting

them early

Optimise applications

by recognising bottlenecks

Focus on quality by

testing throughout the life cycle

Manage your SLA’s by

developing Metrics

Maintaining Uptime of

applications and meeting

customer expectations


7

Now we get into...


Application Testing

Key Takeaways


8

Where to start?

Standardise Business Processes

Optimise Planning & Mapping of

Business Processes

Align to Testing & Quality

Management


9

Measurements

To be able to measure end-to-end process cycles organisations need to:

• Be able to test their process chain by means of what it delivers & how it delivers

• These can measured by end-to-end process cycle times for Quality & Performance against SLAs

Quality Performance

A balanced process delivers an efficient process


10

Gaining Capability

From the measurements organisations are able • Define core business processes • Define each process and workflow associated with the business process • Analyse end-to-end scenarios within the business process

This leads to...

Gaining real-time visibility of operations

Be able to conduct analytical efforts to reduce process cycle times

Be efficient and improve performance in the organisation


11

Now we get into...


Application Testing

Key Takeaways


12

Aims to Achieve...

Software Testing

Provides the business assurance that: * Technical requirements are met * Business Requirements are met * Confidence in the application by finding defects early in the stage

Adopted through the entire software

development lifecycle stage.

Validates & Verifies that the application can be implemented with the same characteristics


13

Application Testing Deliveries

Testing Cycle Test Phases Test Closure

• Requirements Analysis • Test Planning • Test Development • Test Execution • Test reporting • Test Result Analysis • Defect Management

• Unit testing • Integration testing • System testing • System Integration testing • Regression testing • Acceptance testing • Post verification testing

• Analyse all exit criteria’s are met • Lessons learnt • Test Summary reporting • Post implementation review


14

Test Types

Performance Testing Stability Testing Usability Testing Security Testing

Used to confirm if the system would cope under specific load such as surge of high users.

Carried out to confirm if the system can continuously function in high periods.

Executed to confirm if the user base is able to use the system easily and effectively.

Used to show any vulnerabilities in the system which could impact the business.


15

Quality Realisation

Software

• More critical to the business • More complex & integrated

Business

• Demands agility • Needs higher quality assurance

Failures margin

• Margins for failure are slimmer • Minimise customer dissatisfaction

Changes

• Speed of changes accelerating • Require greater controls in quality


16

Business Challenges

Business Drivers

Compliance Drivers

Technology Drivers

Need for Higher Quality

Assurance

Change in Business Process

New Products, Partners, Markets

Strategies, Governance

Risk Management

Compliance, Legal

New Functionality

Maintenance

Enhancements

Upgrades


17

Life of Software Testing Testing with SDLC Model

The V-Model is a systems development model designed to simplify the understanding of the complexity associated with developing systems.

Objectives • Minimises Project Risks by using process management

• Improvements on Quality by adding checkpoints at each phase

• Aims to reduce Total cost over Project and Testing life cycle by using calculated, estimated and controlled process model

• Improvement of communication by governing the requirements by each vendor and acquirer at each stage


18

Now we get into...


Application Testing

Key Takeaways


19

In Summary

To improve optimisation of business processes organisations need to :

• Have the ability to understand all steps of their processes.

• They need to be able to determine core processes and scenarios. • They need to be able to conduct analysis to run a balance in quality and performance. • They need to be able to align their processes to testing and quality management.

• Have environments to support optimal processes.

• Take time to test applications and manage issues earlier rather later.

• Have a strong capability to manage the testing & quality management.


The KPMG name, logo and “cutting through complexity” are registered trademarks or trademarks of KPMG International Cooperative (“KPMG International”).

Thank You

Contact us Chandan Ohri KPMG IT Advisory Services Partner T: + 64 9 367 5857 M: + 64 21 654846 E: [email protected] Reg Prasad KPMG IT Advisory Services Associate Director T: + 64 9 363 3495 M: + 64 21 2122356 E: [email protected]

mailto:[email protected]�

mailto:[email protected]�

KPMG Business Process Alignment to Testing

Technology

new zealand partnership

business process testing

swiss entity

efficient process

business process alignment

process chain

business requirements

business assurance