Knowledge Transfers within the Organizations Mr. Dieter Hovorka Chief Technology Officer | Strategic Alliances Skillz Middle East FZ LLC
Jan 21, 2015
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Knowledge Transfers within the Organizations
Mr. Dieter Hovorka Chief Technology Officer | Strategic Alliances Skillz Middle East FZ LLC
© 2014 copyright all rights reserved by Skillz Middle East | Dubai Media City | www.skillzme.com | [email protected]
INTRODUCTION
Dieter Hovorka, Chief Technology Officer
• Born in Vienna, Austria • Living since over 6 years in Dubai • 10+ Years working in Middle East • 20+ Years in IT Industry across the Globe • Holding various management positions CEO, CTO, CMO, Quality Management • Specialist in eLearning, Wkfw, eForms, ECM, BPM, CRM, CMS, WxM, UX • 3 Facts about Austria:
• The fastest growing tourist destination in ME • Over 35 Million visitors in 2012 • Vienna has ranked first among the world’s best cities to live in for the last six
years in the Mercer Quality of Living survey
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Who we are, Skillz Middle East
BASED IN DUBAI
OVER 20 YEARS
OF EXPERIENCE
INTERNATIONAL
TEAM WITH SKILLS
www.skillzme.com
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Agenda
• Knowledge Management
• Chief Knowledge Officer
• Middle East Market
• Increasing people skills
• Tools and solutions
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Challenge of Organizations
… and todays economy abbreviation
CRM CSR ECM
CMO HR
FI QoS
MS
CIO
SAP KM
BI
BO
CAPEX OPEX
GOV AA
AUH
DXB
US
UAE PO
CSS EMEA
DR MD ENG HH
EU
EE RTA
CMS
DMS DAM
ERP
AICC EPSS
PAX F2F B2G
B2B B2C
LMS RFP C2G
ROI
TCO SCORM
SME WYSIWIG
WBT ILT
VLE
FB
WWW LOL
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Successful Knowledge Management
What does it really take ?
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CKO
The Role of the Chief Knowledge Officer
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CKO
A chief knowledge officer (CKO) is an organizational leader, responsible for ensuring that the organization maximizes the value it achieves through "knowledge".
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Do You Need a CKO?: (Chief Knowledge Officer)
Yes ... If You Want To
• Maximize the returns on your investment in
knowledge - people, processes and intellectual capital
• Exploit your intangible assets e.g. know-how, patents, customer relationships
• Repeat your successes and share best practices • Improve your innovation - the commercialization
of ideas • Avoid knowledge loss and leakage after
organizational restructuring.
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Do You Need a CKO?: (Chief Knowledge Officer)
No ... If
• Knowledge is not important to your business (but 92 per cent
in a recent survey said they were in a knowledge intensive business
• You are content to leave it to local initiatives and hope it comes good
• A culture of knowledge sharing pervades and systematic processes are in place
• Knowledge leadership comes from the top and is passionately pursued
• Everybody has development of knowledge in their job plans • Your performance monitoring system explicitly has a
knowledge dimension.
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CKO responsibilities include such things as:
• Collecting relevant data that is useful
for the organization as knowledge • Developing an overall framework that
guides knowledge management • Actively promoting the knowledge agenda within
and beyond the company • Overseeing the development of the knowledge
infrastructure • Facilitating connections, coordination and
communications
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Roles a CKO must play
• CKO as Knowledge-sharing Icon • CKO as Trust Steward • CKO as Total Trainer • CKO as Techno Nerd • CKO as Number-crunching Accountant
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Knowledge Management Initiative
• top management needs to create and share a vision • the vision is the long-term strategy • core beliefs and values of the organization • CKO to carry it out • employees to participate in the change process • accept the change process • views of the employees in the organizations should
be considered
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Knowledge life-cycle
Source: Deloitte
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What Should You Do?
1. Think about what knowledge is crucial
to your business success 2. Who has this knowledge? How quickly
can key personnel access it? 3. Assess how well you manage, develop and exploit
this knowledge 4. Consider who is responsible for maximizing its
value to the business 5. Task a person or team to provide a framework for
action.
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Where is knowledge today Information Silos
File Server DMS
ECM
Web DAV CRM
db
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KM in Enterprise Environment
Knowledge Management Platform (services around information)
File Server
DMS Web DAV
ECM CRM
HCM / HR
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Sample
Q: Engineering and Operations, where is the knowledge ?
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Sample: Knowledge in Operation
Operations • Establish steady state processes • Change state processes • Asset start up and shutdown Planned Maintenance • Planned maintenance Schedule • Work Instructions • Work scheduling • Parts procurement • Work Supervision • Work completion reports • As-Built updates Reactive Maintenance • Problem assessment • Work Instructions development • Work scheduling • Parts procurement • Work Supervision • Work completion reports • As-Built updates
HS&E • Establish Environmental
Standards • Establish safe operating
conditions • Monitor safety operations • Establish Emergency
Procedures • Hazmat storage and removal
procedures • Incident Reporting • Medical Procedures • Training records and
certifications Regulatory standards • Monitor OSHA/ISO/RISSB
regulations • Standards creation &
distribution (SOPs) • Regulation auditing
Management of change • Change analysis, high level
impact and cost and ROI • Change review and approval • External supplier process • Construction • Documentation Procurement • Assess planned and reactive
parts requirements • Establish Suppliers • Create POs • Monitor Invoices
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Remember
Every Industry has it’s own focus point
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How to distribute the skills of knowledge in an organization ?
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Yesterday
Knowledge sharing in family over generations
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Today
How it happens today in Organizations
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Future eLearning vs Social Media
• Managed environment
• Corporate content
• Business relevant training
• Certified training
• Knowledge training
• Secured
• Unmanaged environment
• Global reach
• Informational
• Not Certified training
• Product update / Rapid eLearning
• Limited security
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eLearning Market Middle East
Source: decebo
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eLearning Market Asia
Source: decebo
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Rapid eLearning
Type of eLearning
months days hours
Instructional
Informative
Develop Skills full certified
(LMS)
Broadcasting Information
(News)
Critical Knowledge Sharing
(Training)
weeks
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eLearning with Adobe Connect Pro
• Adobe Connect Pro enables high-impact web conferencing and eLearning
• Everyone can access meetings and training without downloading plug-insMeeting Room for every member of your organization
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The model, real life
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Virtual Classroom vs on-demand
Create / Present / Record Upload Use on-demand
Adobe Connect Pro
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The eLearning Platform
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Adobe Connect Pro Extract of features
Mobile learning from virtually any device
Deliver training from virtually any mobile device
Course catalog Template-based email content and triggers
Instant access with no client downloads for desktops
Reusable learning assets and content libraries
Leverage existing content
Author once and publish across devices
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Adobe Connect Pro quick look
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KM in Enterprise Environment
Knowledge Management Platform
File Server
DMS Web DAV
ECM CRM
HCM / HR
eLearning
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Creating engaging eLearning Content
From presentation of content Adding Audio Adding Video
Digital Assets enhance your powerful eLearning content
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IT-Manager Challenge Content by Type
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Managing Digital Assets
On Creation On Storage
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KM in Enterprise Environment
Knowledge Management Platform
File Server
DMS Web DAV
ECM CRM
HCM / HR
eLearning DAM
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Knowledge Management and Information Governance
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A Key Enterprise Challenge
Business Legal
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Information Governance
Why … ?
• protect copyrights • protect the knowledge
and skills • protect the company
against competition • protect data • protect processes • protect information
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Information Governance
Why … ?
• protect copyrights • protect the knowledge
and skills • protect the company
against competition • protect data • protect processes • protect information
The mission protect information at the source
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Security
KM in Enterprise Environment
Knowledge Management Platform
File Server
DMS Web DAV
ECM CRM
HCM/HR
eLearning DAM
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Working with Knowledge
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Dependencies on Technology
… presentation, access and search
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New Content Types emerging
Social Networks
Wiki
Podcasts
Blogs
Folksonomies
Communities
Videocasting
RSS Social Bookmarking
Aggregators
Widgets
AJAX
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Quality of Information Relation Dependencies
Recommendations Semantic Cloud
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Quality of Information Relation Dependencies
Recommendations Semantic Cloud
Information
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Summary
• Knowledge Management is a mission
• Knowledge Management strategy is a good start
• Knowledge sharing is a must
• Knowledge sharing is not a risk
• Knowledge comes in many formats
• Knowledge for smarter people
• Knowledge for smarter organizations
Information & Skills make Knowledge
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Q & A
Mr. Dieter Hovorka Chief Technology Officer | Strategic Alliances Skillz Middle East FZ LLC [email protected] | +971 56 101 2480