Knowledge Transfer & Sharing B. Information Technology (IS) CISB454: Introduction to Knowledge Management
Knowledge Transfer & Sharing
B. Information Technology (IS)CISB454: Introduction to Knowledge Management
Learning Objectives
At the end of this lesson, you should be able to: discuss the fundamentals of
knowledge transfer and sharing explain the guidelines for successful
knowledge transfer and sharing identify employees vocational needs implement knowledge transfer
strategies
2
Fundamentals of K-Transfer & Sharing
Knowledge Transfer & Sharing
Knowledge Base
Shells, Tables,Tools,
FramesMaps, Rules
Capture Tools
Programs, Books,
Articles, Experts
Intelligence
gathering
Explicit Knowledge
Logical Testing, User Acceptance,
Testing, Training
Knowledge Transfer
Testing and Deployment
Knowledge Codification
KnowledgeSharing
KnowledgeInnovation
Databases
Knowledge
Capture(Creation)
Collaborative Tools,
Networks, Intranets
Web Browser, Web Pages, Distributed
Systems
DatabaseInsig
ht
Knowledge Transfer & Sharing in the KM System Life Cycle
Goal IsInnovation
4
Fundamentals of K-Transfer
Transmitting (or con-veying) the know-ledge of one source to another source
The appropriate use of the transmitted knowledge
5
Fundamentals of K-Transfer
Should be a daily, integral part of a learning organization
The goal is to promote
knowledge sharing increase collabora-
tion and networking
6
Fundamentals of K-Transfer
By working together communicating learning by doing embedding know-
ledge through proce-dures
document exchanges
etc.
7
Fundamentals of K-Transfer
Sources knowledge bases, experts, etc.
Media LAN, secure / insecure lines encrypted / plain text,
etc. Consumers
another application a manager a customer, etc.
8
Knowing-Doing Gap
A situation where an organization knows what to do but ignore the information available
and perform differentlyKnowing about this problem
should help organizations make corrections
Set up a k-transfer and sharing environ-ment to benefit all employees
9
Partial View of a K-Transfer & Sharing Scenario
PatentsTechnolog
y
Knowledge Applications
Products
Knowledge Workers
KB Customer Services
KBS Applicatio
ns
Expert Repositori
es
Trainers
Computerized
Educational Systems
Customer Service
Representatives,
Sales Field Service
10
Guidelines for Successful
K-Transfer & Sharing
Knowledge Transfer & Sharing
Guidelines for Successful K-Transfer & Sharing
Building an atmos-phere of trust within the organization
Collaboration / Co-operation are not Rivalry / Competition
Creating a culture to accommodate change
12
Guidelines for Successful K-Transfer & Sharing
Reasoning (why to do) BEFORE Pro-cessing (how to do)
Knowing how the organization handles mistakes
Doing is BETTER than Talking
13
Guidelines for Successful K-Transfer & Sharing
How Management view and reward knowledge transfer
Determine employee job satisfaction Degree of match
between vocational needs and job re-quirements
14
Employees Vocational Needs
Knowledge Transfer & Sharing
Employee’s Vocational Needs
Ability Utilization Advancement
prospect Level of
achievement Level of creativity Compensation Independence Authority
(supervision)
16
Employee’s Vocational Needs
Level of responsi-bility
Recognition Status Job Security Variety Work conditions
17
Employee’s Job SatisfactionA Conceptual Model
Yes
No High
IncentiveLow
Incentive
Employee’s vocational
needs met by the job
What the job offers
employee
Match?
18
K-Transfer Strategies
Knowledge Transfer & Sharing
Converting Experience into Knowledge via K-Transfer
Perform a Task
Compare Action to Outcome
Feedback new knowledge
New recipient
Face to face/Verb
al
Knowledge Base
Form
Outcome
Goal
Select Transfer Method
20
Strategies of K-Transfer
Collective sequential transfer specialized team performs same
function at other sitesTeam worked on a Project at Site
A
Evaluate the knowledge
gained
Evaluate each member’s
action before the next job
Revise/redesign each member’s assignment to
reflect knowledge gained from previous job
Same team works on similar project
at Site B
Feedback
21
Strategies of K-Transfer
Explicit Inter-team Transfer one team shares experience with another
working on a similar job at another site
Team C worked on a project at Site C
Knowledge capture through
experience
Team C shares experience with Team D working
on similar project at Site D
Team D works on project benefiting
from Team C’s experience
Team D shares experience with Team E at Site E
Feedback 22
Strategies of K-Transfer
Tacit knowledge transfer unique in complex, non-algorithmic projects, where knowledge is mentally stored
Knowledge have to be modified in language, tone, and content to be usable
TEAM Aof 11
Specialists
Tacit knowled
ge transfer
TEAM Bof 18
SpecialistsAUSTRALIA
INDONESI
A
23
Role of Internet in K-Transfer & Sharing
Accommodates knowledge exchange and communication
Allows sending messages to multiple persons simultaneously
Offers a variety of servicesIntegrates systems and
networks24
Copyright © 2010 Mohd. Sharifuddin Ahmad, PhD
College of Information Technology
THE END