Knowledge transfer - James D. Newman

ANS Young Professional Congress – November 10, 2007 – Washington, DC

Knowledge Transfer:Thinking with the Next Generation

Knowledge Transfer:Thinking with the Next Generation

James D. NewmanDominion

ANS Young Professional Congress – November 10, 2007 – Washington, DC

KT Committee Make-UpKT Committee Make-Up

• Male and female, aged 23 to 43 years

• Less than one to 21 years experience (Supervisors, Coordinators and Managers)

• Working engineering departments include: I&C Design, civil/structural, simulations, as well as reactor internal design and analysis

• Other departments represented include: scheduling, project analysis, operational experience, health physics, maintenance planning, operations

• Locations include: a nuclear shipyard facility, U.S. and Canadian nuclear power plants, a nuclear medicine laboratory and an engineering firm

• Education varies from A.S. to PhD, each holds a degree or is obtaining one

• Committee Chair appointed by NA-YGN past president, committee is volunteer

ANS Young Professional Congress – November 10, 2007 – Washington, DC

BackgroundBackground

“Knowledge Transfer” is a phrase repeated quite often throughout the nuclear industry.

The first challenge our committee had to tackle was figuring out what it meant to us and sharing it with each other before

we could even start any research.

ANS Young Professional Congress – November 10, 2007 – Washington, DC

KT IssuesKT Issues

“How can I effectively transfer

knowledge that is not project-specific?”

“I want to learn more from senior personnel

not directly related to my current task.”

“You are not paid to learn, you are paid to work.”

ANS Young Professional Congress – November 10, 2007 – Washington, DC

Learning 2.0: What is not working for us?

Learning 2.0: What is not working for us?

– Lacking programs to train “true” replacements

– Procedures are developed from experienced personnel, and written to that experience level, creating knowledge gaps upon implementation

– Lack of training on Information Management Systems (even for experienced personnel)

ANS Young Professional Congress – November 10, 2007 – Washington, DC

The same projects were given to each member on the committee to keep everyone heading in the same direction.

ANS Young Professional Congress – November 10, 2007 – Washington, DC

Cultivating KT BenchmarksCultivating KT Benchmarks

These projects entailspans of research from investigations right in your own immediate job area to other areas around their

associated company.

As the data comes In from a given project, the resultsare being compiled into useableinformation for trending and for highlighting best practices.

ANS Young Professional Congress – November 10, 2007 – Washington, DC

The Evolutionof Next Gen Thinking

The Evolutionof Next Gen Thinking

Lessons Learned

Tribal Knowledge Capture

Experience Transfer

ANS Young Professional Congress – November 10, 2007 – Washington, DC

Building Legacies: Establishing Gold Standards for KT

Building Legacies: Establishing Gold Standards for KT

+ Extensive continuing training program

+ Keyword-searchable document database

+ Resources available for recruiting, retention, and personnel development

+ Department sharing meetings

+ Industry updates through user-groups or society memberships

ANS Young Professional Congress – November 10, 2007 – Washington, DC

KT Survey ResultsKT Survey Results

Question: How many months did it take you to get comfortable enough with your job to be doing it on your own, or as a job lead?

15%

34%

9%

18%

15%

9%

0 to 6

6 to 12

12 to 18

18 to 36

36+

Still not comfortable

ANS Young Professional Congress – November 10, 2007 – Washington, DC

KT Survey ResultsKT Survey Results

Question: Do You Have a Mentor?

29%

31%

23%

17%

Yes, Company Provided

Yes, Someone Took Me Under Their Wing

Yes, I Latched Onto An Experienced Worker

No Mentoring Program Exists In Any Form At My Facility

ANS Young Professional Congress – November 10, 2007 – Washington, DC

KT Survey ResultsKT Survey Results

Question: What does your work group do to retain knowledge that could otherwise be lost through past successes and failures?

49%

23%

14%

14%

My Department Has A "Lessons Learned" ProgramAnyone Can Input And Search

My Department Has Not Been Keeping Track Of Tacit OrTribal Knowledge

I Think We Have A Program, But I Am Not Informed OnHow It Works

Other

ANS Young Professional Congress – November 10, 2007 – Washington, DC

KT Survey ResultsKT Survey Results

77.1

34.3

11.4

74.3

31.4

22.9

37.1

0

10

20

30

40

50

60

70

80

90

100

DepartmentContinuing

Training

User-GroupMeetings

SpecializedVendor Training

On The JobTraining (OJT)

Computer SkillTraining

Any ExtraProfessionalDevelopment

Component-Specific Training

Question: What kind of training do you get for yearly support of your job?

ANS Young Professional Congress – November 10, 2007 – Washington, DC

KT Survey ResultsKT Survey Results

52.9

35.3

41.2

55.9

50

85.3

47.1

0

10

20

30

40

50

60

70

80

90

100

DepartmentContinuing

Training

User-GroupMeetings

SpecializedVendor Training

On The JobTraining (OJT)

Computer SkillTraining

Any ExtraProfessionalDevelopment

Component-Specific Training

Question: What kind of training would you like to have yearly?

ANS Young Professional Congress – November 10, 2007 – Washington, DC

The Future of Our Business – Living Databases

The Future of Our Business – Living Databases

If plant changes have occurred, you wouldn’t have to delete another person’s entry.

If you now have a better way of doing something, you could capture the method in some way different than using the procedure process.

You can always add to the living database your input on how the job could go better for the next performance. (i.e. location, distractions, tools needed, etc.)

Using the “Wiki”-format or other searchable and updateable database can be a solution.

ANS Young Professional Congress – November 10, 2007 – Washington, DC

Data SubmissionsData Submissions

• Jason Depriest – Exelon• Bailey Edwards – Bruce Power• Matt Iannacci – Westinghouse• Bryan Lowery – Covidien Healthcare• James Newman - Dominion• Padro Omar – Progress Energy• Amir Sadjadpour – Bechtel Power Corp• Parind Shah – Exelon• Kelly Taylor - Private• Greg Thornton – US DOT Maritime Admin