Knowledge Management Strategies to Improve Business Performance Chris Paladino Chris Paladino March 11, 2002 March 11, 2002 (703) 947-2394 (703) 947-2394 chris.d.paladino@accenture. chris.d.paladino@accenture. com com Knowledge Technologies Knowledge Technologies 2002 2002
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Knowledge Management Strategies to Improve Business Performance Chris Paladino March 11, 2002 (703) 947-2394 [email protected] Knowledge Technologies.
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Knowledge Management Strategies to Improve Business Performance
Chris PaladinoChris PaladinoMarch 11, 2002March 11, 2002
• KM DefinitionKM Definition• KM ConsiderationsKM Considerations• Knowledge SpiralKnowledge Spiral• Accenture KM ModelAccenture KM Model
KM DefinitionKM Definition
A collaborative and systematic process for acquiring, creating, synthesizing,
and sharing information, insights, and experiences to achieve organizational
goals.
KM ConsiderationsKM Considerations
• How do you create a culture for sharing?
• Which people need to be empowered to contribute the right knowledge?
• Are priorities aligned with measurements?
• Are the right processes in place to- capture, refine, and create knowledge- disseminate, share, and apply knowledge to deliver business value?
• What tools are currently in place?
• What tools are needed to enable the environment?
• How do you fill the gap?
• Which factors are critical for my business that can be addressed by Knowledge Management?
• Which knowledge adds the most value?
• What are the highest priority initiatives?
Although many companies recognize the importance of a more effective use of their Although many companies recognize the importance of a more effective use of their knowledge, most struggle with where to start.knowledge, most struggle with where to start.
Executive sponsorship will be essential to establishing this knowledge sharing environment. The cultural changes necessary to shift to a sharing environment must be actively supported and fostered throughout the organization by executive team.
Navigation
Enablement BusinessOwner-ship
ExecutiveLeadership
User’s understanding and commitment to use the knowledge environment. A critical mass of users who are willing to share, contribute, and use what is available must be established for the potential of the environment to be realized.
Technical infrastructure must support sharing from both a cost and architectural standpoint.
Ongoing training and support will be necessary to both establish the critical mass of users and to ensure the continued understanding and effective use of the environment as it evolves. Motivation and reward systems
will need to be created to inspire people to contribute to and use the knowledge environment.
Integration of sharing into normal activities so it doesn’t appear as a burden, but rather as an enabler.
Detailed Planning that incorporates activities, schedules, milestones, risk management, and the appropriate monitoring and tracking tools to support success.
Knowledge Strategy that identifies the vision, business goals, stakeholders, and activities to be accomplished.
Questions
Chris PaladinoChris PaladinoMarch 11, 2002March 11, 2002