Knowledge Management Practices in the Philippines

Knowledge ManagementPractices in the

Philippines

Victor L. MagdaraogPresident

Knowledge Management Association of the Philippines(KMAP)

“We cannot find our way without the light of knowledge”

-Crisostomo IbarraMain Character

Noli Me TangereDr. Jose P. Rizal

Land of the Knowledge Workers

• Overseas Filipino Workers• Overseas Knowledge Workers

– IT Professionals– Medical Doctors, Nurses and other healthcare

workers– Architects and Engineers– Teachers– Managerial and Executives

KM and Philippine Culture

• Bigay-Alam - communication

• Bayanihan - collaboration

• Barkada - workgroups

• Innovation and Creativity

• Ability to Learn

KM Practices

• Government and NGOs– CD SEA– Rice Knowledge Bank– National Economic Development Authority– Knowledge Management Association of the

Philippines

KM Practices• In Business Organizations

– First Philippine Holdings Corporation– Unilab Laboratories– Splash Corporation– Jollibee Food Corporation– Fairchild Cebu– I-Bank

• At the Individual Level– “Knowledge Catchers”

The growth of BPO• MYSYS – Support Center

• Proctor and Gamble – Shared Services

• TrendMicro – Development Center

• Daksh - Development Center

• Chevron/Texaco – Shared Services

• AIG/BPSI – Support Center

• Other Call Centers – Knowledge workers

More than technology, KM is about Human Capital

Knowledge Management is realized in the quality of the Filipino knowledge worker !

Presented by

www.sunstar.com.ph

Thursday, October 28, 2004

Fairchild puts premium on R&D