Knowledge Management Megat

Knowledge Managementby: Megat Zainurul Anuar bin Megat Johari

DREAMSOFT (M)SDN BHDhttp://www.thedreamsoft.com

Copyright:Dreamsoft(M)Sdn Bhd

• This presentation is presented in the MTCP (Malaysian Technical Cooperation Program) Workshop to promote and facilitate technical assistance to participating developing countries in 'Knowledge Management' and 'Open Source Software' implementation.

• Presently the MTCP covers 136 developing countries.


to be discussed

• what is knowledge?• why knowledge?• data + information + knowledge• information and value• working definition of KM• why knowledge management• how to articulate knowledge• elements of KM• KM strategy• KM and technologies

activities: lessons learned..


1980 - Knowledge Is Power


what is knowledge?


what is knowledge

HOWto do things

WHEREto find

examples

WHOMto ask for

help


basic scenario

“In a classic adventure of Star Trek, Dr. McCoy (the ship's Medical Officer) must restore Mr. Spock's brain to his body. McCoy, not having the knowledge to

accomplish this task uses an alien learning device to impart the knowledge into his

brain”


why knowledge?

• Why did Dr. McCoy need the knowledge imparted to his brain?

» Claim: Knowledge is what human beings need to perform necessary and optional tasks throughout their lives.

» Claim: Information & Data does not enable performance


types of knowledge

tacit >implicit> explicit


data + information + knowledge

• What is the relationship between data, information and knowledge?


data + information

• INFORMATION= data + interpretation human


information + knowledge

• KNOWLEDGE= information + use human


when information become knowledge

comparison, consequences, connections, conversation and etc


information and value

qualities that make information valuable

- accuracy- timeliness- engagement- application- rarity


what is knowledge management ?


working definition of KM

systematic process by which knowledge is created, captured, shared, and leveraged

but KM is not only that…..


KM is the process of converting the tacit and implicit knowledge of individual, groups and organisational and to leveraged knowledge

for further uses.


why knowledge management?

Fortune 500 companies wasted $12 billion in 1999 as employees duplicated one another’s work.



90% of 800 North American and European Companies were working on some aspect of

knowledge management



Ford estimated that in 1997-99 knowledge management initiatives resulted in cost savings

or additional revenues of $914 million



Chevron estimates it has saved more than $650 million since 1991 by sharing best practices

among mangers in charge of energy use at its oil refineries

Source: http://www.chevron.com



Texas Instruments reports savings of more than $1 billion by disseminating best practices throughout

its 13 semiconductor plants



By late 1999 1/3 of top 1,000 largest U.S. companies had begun KM initiatives;

by 2003 more than half have done KM

By 2008 all of 1,000 U.S companies used KM


knowledge sharing

EXPERTISE

DE

CIS

ION

-MA

KIN

G P

OW

ER

Experts ‘T’

Expert ‘M’

Working and Learning togetherExpert ‘E’

Expert ‘G’

Experts ‘A’


Knowledge conversion: tacit & explicit

Internalization [i&g&o]

•training•mentoring

tacit

Socialization [i&i]

•brainstorming•meeting

Combination [g&o]

• repositories• cop

tacit

tacit tacit

explicit

explicit

explicitexplicit

Externalization [ i&g]

• videotaping• knowledge map


Knowledge conversion: tacit & explicit- the bread maker example

individual +group + org

creation of the new product enriched MEGAT and the team's TK base

tacit

individual +individual

MEGAT training with the hotel’s baker

group + organisation

standardization of this K into a manual and embodying it in the product

Individual + group

sharing the TK with product development team

tacit

tacit tacit

explicit

explicit

explicitexplicit


km modes

personal

collaborative

enterprise


elements of knowledge management

• people - relate to culture, mindset, trust, insight, hunches

• process - activity such as research, recruitment, cataloging, indexing, verification


elements of knowledge management

• technology - km portal, discovery tools, server, applications

• organisation – the knowledge leveraged insight

• content – ontology, taxonomy, metadata, cluster

and others


knowledge management strategies

• sets forth criteria for choosing› what knowledge a firm plans to pursue› how firm will capture and share it


knowledge management strategies

• Generally determined through strategic audit› what sorts of knowledge are critical to support

business positioning› who needs to have what information?

› when do they need to know it?


knowledge management strategies..++

people•Job Description•Knowledge Sharing is Core Competency•Staff Performance Acknowledgment & Assessment•Networks/Communities of Practice

process•Programme Process•Annual Reports•SWAP, PRSP,•Lessons Learned•Project Reports•Trip Reports•PAD

technology•Document Management•Collaboration Tools•Connectivity•Calendar•Internet•ERP•Development Gateway•Internet Supermarket

KM

organisation•Methodology•Corporate Memory •Branding


knowledge management technologies….there is more

EXTRANETS

KACA

KnowledgeManagement

DATA WAREHOUSE

WEBCONFERENFING

DOCUMENTMANAGEMENT

WORK FLOW

DECSION S.SYSTEM

GROUPWARE

KNOWLEDGE REFINEMENT

INTRANETS


1

knowledge asset

human capital•Attitude•Competencies•Education•Knowledge•Skills•Customer•Brand

customers capital•Distribution Channels•Franchise Agreements•License Agreements•Loyalty

structural capital•Copyright•Corporate Culture•Design Rights•Financial Relations•IT Infrastructure•Management Processes•Service Marks•Trade Secrets•Trademarks

INTELLECTUAL CAPITAL

2

3


Yes of course there always be ‘financial capital’ but financial capital will be

captured….this is what already known.


Q&A

ask now or forever hold your peace!


thank you


still u want to know more..


please contact

http://[email protected]

[email protected]

http://www.thedreamsoft.com/

http://www.thedreamsoft.com/

mailto:[email protected]


enough for today…thank you

Knowledge Management Megat

Business

knowledge

knowledge

financial

sdn bhd

lessons learned

knowledge

working definition

tacit amp