Knowledge management meets collaboration and social media

Knowledge Management Meets Collaboration and Social Media

● Alex Heiphetz, Ph.D.● Sveta Liberman

AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com


● Knowledge management (KM)


Maintaining, retaining, and sharing organization’s intellectual property, data, and records


● Collaboration


Bringing people together to achieve a common goal. Revolutionized by tools that transcend geography and scale.


● Social Media


Means of communication facilitating interactive exchange between participants


● Collaboration Benefits


● Active participants -> more engagement & stimulus to use further

● All knowledge captured● Peer feedback & advice


● Incorporating Collaboration & Social Media into Knowledge Management


How do you incorporate collaboration tools into your KMS in a productive and efficient way?




● Incorporating Collaboration & Social Media into Knowledge Management


How do you ensure employees collaborate on a work task, not socialize about latest football match?



Your Docs:



Google Apps:








● Requirements


Make it wiki style so that everyone is able to contribute


● Requirements


Provide tools and opportunity to discuss / comment on information in KMS


● Requirements


Incorporate existing tools with ability to collaborate and re-use existing documents

+


● Requirements


Use virtual worlds to collaborate on work-related tasks (example: cKM)

Knowledge management meets collaboration and social media

Business

social media ahg

social media

knowledge management

collaborate

ahg