Knowledge Management Important Definions: Customer—Refers to any actual or potenal users of our product offering. Process—Refers to linked acvies with the purpose of producing a product or service for a Customer (user) within or outside the organi- zaon. Generally, processes involve combinaons of people, machines, tools, techniques, materials and improvements in a defined se- ries of steps or acons. Processes rarely operate in isolaon and must be considered in relaon to other processes that impact them. In some situaons, processes might require adherence to a specific sequence of steps, with documentaon of procedures and require- ments, including well-defined measurement and control steps. ISO 9001:2008 Registered Since 2008 2009 & 2015Recipient of Baldrige National Quality Award Baldrige Performance Excellence Program, Criteria for Performance Excellence Item 4.2 Knowledge Management What is knowledge management? Knowledge management is the creaon, collecon, storage, transfer and improvement of knowledge. The Baldrige Criteria Category and Item Commentary says ”The focus of your knowledge management is on the knowledge that your people need to do their work; improve processes, products, and services; and innovate to add value for the customer and your organizaon.” All organizaons have a tremendous amount of knowledge typically stored within the minds of the Employees. The key to successful knowledge management is having a systemac approach to idenfying key informaon, collecng it for storage and transfer, and ulmately improving it to drive connuous improvement throughout an organizaon. Why is knowledge management important? Effecve knowledge management enhances an organizaon’s ability to succeed. Knowledge management improves effecveness by ensuring Employees have the informaon they need to make great decisions when they need it, and helps them successfully perform their jobs. It also fosters an innovave environment by facilitang the sharing of key informaon to encourage a free flow of ideas and allowing Employees to provide innovave input to drive connuous improvement. How do you manage and improve your knowledge management? Areas of knowledge must first be idenfied (created). This is done by determining the informaon needed for managing and improving day to day operaons as well as for conducng strategic planning. Knowledge must then be collected and stored so it is easily available for retrieval when needed. Collecng and storing knowledge allows for systemac use and transfer as appropriate in addion to improvement. Most importantly, enabling knowledge transfer and improvement sets an organizaon up for future success and long-term sustainability. Every organizaon has a wealth of knowledge and can benefit from creang an effecve, systemac approach to managing this knowledge. V 3.15.16 WE HAVE 740 WORK PROCESSES COMPANYWIDE! The MidwayUSA Company Glossary is accessed 55 times per day Knowledge Management How we create, collect, store, transfer and improve our organizational knowledge The Senior Leader- ship Team spends 96 hours in Company Strategic Planning meetings each year. 90% of the products MidwayUSA offers have selling text MidwayUSA uses 349 reports to manage the business There are 525 books avail- able to Employees in the Resource Library So far this year, there have been 137,686 surveys taken by our Customers! For more information: www.AmericaNeedsBaldrige.com [email protected] Information is free to share (copy & distribute) provided proper attribution is given to MidwayUSA. There are 842 terms in the Company Glossary Employees spent 22,088 hours in training last year