NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 1 RAFAEL’s Proprietary Unclassified Knowledge Management Knowledge Management at the Heart of CMMI ML3 at the Heart of CMMI ML3 Dr. Amir Tomer Dr. Amir Tomer Director of Systems and Software Processes Director of Systems and Software Processes [email protected][email protected]Ltc Ltc . (ret.) . (ret.) Yair Yair Dembinski Dembinski Knowledge Manager Knowledge Manager 3 Organi- zationa l Know ledge
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NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 1RAFAEL’s Proprietary
Unclassified
Knowledge ManagementKnowledge Management
at the Heart of CMMI ML3at the Heart of CMMI ML3
Dr. Amir TomerDr. Amir TomerDirector of Systems and Software ProcessesDirector of Systems and Software Processes
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 2RAFAEL’s Proprietary
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Presentation OverviewPresentation Overview
•• About RAFAELAbout RAFAEL•• The Organization at Maturity Level 3The Organization at Maturity Level 3•• Principles of Knowledge ManagementPrinciples of Knowledge Management•• KM Systems at RAFAELKM Systems at RAFAEL•• NymphaNympha –– An Example of a KM SystemAn Example of a KM System•• Q&AQ&A
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 3RAFAEL’s Proprietary
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www.rafael.co.ilVersion 5, April 2005/8201UNC
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Mini Mini SatellitesSatellites
RecceliteRecceliteReconnaissance Reconnaissance
PodPodLiteningLitening
Targeting and Targeting and Navigation Navigation
PodPod SpiceSpiceGuidance Guidance
KitKitBlack SparrowBlack Sparrow
Air Borne Air Borne Ballistic TargetBallistic Target
Popeye Have Popeye Have LiteLiteAirAir--toto--Ground Ground
•• Materials and processes Materials and processes composites, optical elements composites, optical elements and coating metallurgyand coating metallurgy
•• MMICMMIC
•• Antennas and Antennas and radomesradomes
•• Electronic warfareElectronic warfare
•• Communication, secure data Communication, secure data linkslinks
•• Terminal ballisticsTerminal ballistics
•• Simulators, trainers, training Simulators, trainers, training systemssystems
•• Armor and protectionArmor and protection
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 9RAFAEL’s Proprietary
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Excellence through StandardsExcellence through Standards
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 10RAFAEL’s Proprietary
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The Essence of Maturity Level 3The Essence of Maturity Level 3
Project Management Engineering Process Management SupportCategories (continuous Approach)
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 11RAFAEL’s Proprietary
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The Essence of Capability Level 3The Essence of Capability Level 3
•• Generic Goal 3Generic Goal 3– The process is institutionalized as a
defined process• Generic Practice 3.1
– Establish and maintain the description of a defined process
• Generic Practice 3.2– Collect work products, measures, measurement
results, and improvement information derived from planning and performing the process to support the future use and improvement of the organization’s processes and process assets
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 12RAFAEL’s Proprietary
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OPD / SG 1
The Organization at Maturity Level 3The Organization at Maturity Level 3
OrganizationalProcessAssets
Project Management
Proj.A Proj.
B
Proj.C
Engineering
Sys.X Sys.
Y
Sys.Z
GP 3.2Informationfor Process
Improvement
Tailoring
GP 3.1+IPMDefinedProcessTailo
ringGP 3.1+ Eng. PA
DefinedProcess
OPF / SG 1Process
ImprovementOpportunities
OPF / SG 2Process
ImprovementActivities
Informationfor Process
ImprovementDefinedProcesses
OrganizationalTraining
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 13RAFAEL’s Proprietary
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OPD / SG 1
Same Information Same Information –– Different Use Contexts!Different Use Contexts!
OrganizationalProcessAssets
Project Management
Proj.A Proj.
B
Proj.C
Engineering
Sys.X Sys.
Y
Sys.Z
GP 3.2Informationfor Process
Improvement
Tailoring
GP 3.1+IPMDefinedProcessTailo
ringGP 3.1+ Eng. PA
DefinedProcess
OPF / SG 1Process
ImprovementOpportunities
OPF / SG 2Process
ImprovementActivities
Informationfor Process
ImprovementDefinedProcesses
OrganizationalTraining
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 14RAFAEL’s Proprietary
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Organizational Process AssetsOrganizational Process Assets•• The organization's process asset library is a The organization's process asset library is a
collection of items collection of items maintainedmaintained by the organization by the organization for for useuse by the by the peoplepeople and and projectsprojects of the organization of the organization
•• This collection of items includes:This collection of items includes:– descriptions of processes and process elements– descriptions of life-cycle models– process tailoring guidelines– process-related documentation– process-related data
•• The organizationThe organization’’s process asset library supports s process asset library supports organizational learningorganizational learning and and process improvementprocess improvement by by allowing the sharing of allowing the sharing of best practicesbest practices and and lessons lessons learnedlearned across the organization. across the organization.
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 15RAFAEL’s Proprietary
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Knowledge Management Knowledge Management –– The MotivationThe Motivation
•• At the Individual LevelAt the Individual Level– Capability to perform tasks and to make decisions in a higher level
of quality• Process knowledge• Professional knowledge• Business knowledge• Expert identification• …
•• At the Organization LevelAt the Organization Level– Knowledge is the most important resource of the organization– Appropriate management of the knowledge improves organizational
performance• Knowledge sharing and knowledge assets• Visible and invisible knowledge• Technology• Organizational processes and culture• …
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 16RAFAEL’s Proprietary
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RAFAELRAFAEL’’ss KM ObjectivesKM Objectives•• Support the Organizational Core ProcessesSupport the Organizational Core Processes
– Improve the effectiveness and efficiency of sales– Improve project process efficiency
• Reduce errors• Decrease “wheel inventions”
– Improve proficiency and effectiveness in development• Generate relevant connections among people• Improve the availability of relevant information and knowledge
– Improve field-test success ration– Improve business intelligence in marketing and sales phases– Support of innovation in all areas
•• Implement Effective and Efficient SolutionsImplement Effective and Efficient Solutions– Construct appropriate KM infrastructure over all aspects
• Technology• Process• Culture
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 17RAFAEL’s Proprietary
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Types of NeedsTypes of Needs
•• Knowledge Sharing by People with Knowledge Sharing by People with Common SubjectsCommon Subjects
•• Accessibility to Information within Accessibility to Information within Specific Context Specific Context
•• Handling Handling ““KnowKnow--HowHow””•• Accessibility to ProfessionalsAccessibility to Professionals•• Decision SupportDecision Support
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 18RAFAEL’s Proprietary
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Types of SolutionsTypes of Solutions
•• ““KnowKnow--HowHow”” ManagementManagement•• AfterAfter--Action Reviews and Lessons Action Reviews and Lessons
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 19RAFAEL’s Proprietary
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Knowledge CommunitiesKnowledge Communities
DefinitionDefinition– A group of people with a common subject
• Not part of the organizational structure• Conduct dynamics of sharing
– Meetings– Web site / Forum
•• Knowledge Community ObjectivesKnowledge Community Objectives– Knowledge sharing within the group– Common learning from outer sources– Generating new knowledge– Organizational lobbying for the subject
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 20RAFAEL’s Proprietary
– Organization of contents in a form which enables convenient retrieval when needed
•• Contents Management PrinciplesContents Management Principles– Every contents item
• Exists in exactly one location• Accessible from a large variety of locations• Access is according to relevant context
•• Contents Management SolutionsContents Management Solutions– A large variety of solutions exist– A specific solution should be chosen after careful analysis of
the needs– All solutions should be supported by the organizational
infrastructure– “Network Based Contents Management” is the advanced
type of solutions
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 21RAFAEL’s Proprietary
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Examples of KM Systems in RAFAELExamples of KM Systems in RAFAEL•• ““NymphaNympha””
– The knowledge source for PM and SE Processes• Will be discussed next
•• After Action Review (AAR) SystemAfter Action Review (AAR) System– Methodology-based system to support AAR and lessons learned from
failures and successes– Lessons and recommendations are structured in retrievable formats– Root cause statistics caters for process improvements
•• ShemeshShemesh –– Business Information SourceBusiness Information Source– An integrative system for storing and retrieving relevant business
knowledge• Competitive Products• Visitors• Exhibitions• Meetings• Customers• Business trips• Contracts
•• Conference Participation OptimizationConference Participation Optimization– Classified conference catalog with priorities– Coordination between conference participants– Registration and report process
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 22RAFAEL’s Proprietary
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““NymphaNympha”” –– The PM and SE Knowledge SystemThe PM and SE Knowledge System
•• The Material is Organized in The Material is Organized in ““Knowledge DrawersKnowledge Drawers””(Process Areas)(Process Areas)– E.g. Requirements Management, V&V, ILS
•• Each drawer has a Each drawer has a ““Drawer ManagerDrawer Manager””– A domain expert– Responsible for reviewing new materials– Responsible for updating the contents
•• Each drawer contains two types of itemsEach drawer contains two types of items– Internal items – specific contents that do not exist elsewhere– Links to external items which exist in other sources on the
network• Procedures and Methods Libraries• After Action Review System• Document Management System
NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 23RAFAEL’s Proprietary