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MOXIE SOFTWAREBob Peery, Director Product ManagementMoxie Softwaremoxiesoft.com
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WHAT’S TRENDING?
1. Knowledge resurgence inside and outside the enterprise
2. Multi-channel customers experiences
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#1 KNOWLEDGE RESURGENCE
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MARKET TREND #2:MULTI-CHANNEL
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The improvement in a process that had collaboration
added was on average 23%
with a maximum of 82%
THE KM EVOLUTION
The improvement in a process that had collaboration
added was on average 23% with a maximum of 82%
-McKenzie
Source: McKenzie
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WE BUILD BARRIERS TO GOOD KM
Esteban Kolsky, Think Jar
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MEGA TREND:MOXIE ANSWER ENGINE™
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ON THE HORIZON
1. Presence2. Dynamic Expertise3. Recommendation Engine4. Usage in Context5. Structure When Needed
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THANK YOUBob Peery, Director Product ManagementMoxie Softwaremoxiesoft.com