KM Solution for Anderson School of Management Final Client Presentation

SHERRY BURRILLDEIRDRE MARKHAMDIANA TORREZ

KM Solution for Anderson School of Management

Final Client Presentation

DJT/SLB/DFM

Project Goals: Review

Create a knowledge management (KM) system to Provide information about best practices for

online teaching Allow new and tenured faculty to share, create

and reuse knowledge Enable Ms. Brooks to effectively utilize her timeEnsure that knowledge is readily accessible Assist in the development of communities of

practice so online teachers can coordinate their teaching activities and build knowledge in their respective areas of expertise

DJT/SLB/DFM

KM as an Organizational Strategy

Productivity/Efficiency/Asset Growth

Value: Broaden recruitment opportunities More online classes Increased enrollment Greater ROI of Share Point platform

DJT/SLB/DFM

KM Solution: Measures of success

Consistency in course design: use of “best practices”

Reduction of recurring issues and duplicated effort

Increased student performance, better faculty facilitation due to improved course design

Shorter learning curve for new facultyContinuous improvement of the online

instructional processCapturing both tacit and explicit knowledge:

documents, examples and expert advice

DJT/SLB/DFM

Facilitate Collaborative Work: Distributed Cognition

DJT/SLB/DFM

Online Teaching

Design Build

COPSharePoint

Course Design CommunicationCreating Interaction

Assessment/Assignment

Learning in the Online Environment

KM Solution: Searches

Group topics for ease of location of material Course Design Folder – creating a WebCT course, syllabus …

Communication with Students – e-mail, announcements …

Creating Interaction with Students – discussion board …

Assessment/Assignment – graded, student self-assessment …

Learning in the Online Environment – lessons learned …

Evaluate through SQL server examination of query logs and user interviews to adjust system as needed.

DJT/SLB/DFM

KM Process: Create, Capture, Organize, Reuse

Site structure will be key to supporting this goal

Faculty will be able to contribute to “lessons learned” at the end of each semester

Archive best discussion board questions/answers to build reusable knowledge

Through a yearly technology showcase, brown bag discussions, and one-on-one contact with faculty, the project coordinator will promote use of the KMS.

Project coordinator will ensure learning objects link to each objective to prevent duplicate efforts and redundancy in the KMS.

DJT/SLB/DFM

Meet the Cognitive Needs for Learners

Factual Documents outlining: common terminology for online

course components(WebCT, Elluminate, NMEL), course set-up steps with corresponding timeline and basic elements of an online course.

Conceptual Articles about online pedagogy: the online learning

environment, communication within this environment and online teaching and learning.

Procedural Examples of: appropriate use of videos, techniques

e.g. how to minimize repeat questions within class, skills

DJT/SLB/DFM

Meet the Cognitive Needs for Learners Continued

Metacognitive Best practices Tips embedded throughout the system Discussion Board

Managing Tacit Knowledge Brown Bag Meetings Yellow Pages

DJT/SLB/DFM

Online Learning Proof of Concept

DJT/SLB/DFM

Process Knowledge Products Worker Roles Performance ObjectivesSyllabus ▪ Template

▪ Example ▪ Procedure ▪ Expert Advice

New Faculty: Using template, procedures and example, faculty will customize a syllabus for their online class. Expert advice underlines why certain aspects set forth in the other products are important. Established Faculty: May utilize the template to ensure that nothing is overlooked in their syllabus. They may add new insights to the expert advice document. Project Coordinator: Maintain best practices and knowledge products based on feedback obtained from knowledge users, expert advice documents

▪ Completed syllabus that is standardized for ease of use and that meets course design requirements. ▪ A product that provides clear direction and promotes understanding by the external customer, the student.

Course Design Folder

Process Diagram: Creating a Syllabus

New FacultyPulls

Template Example Procedures Expert Advice

Standardized format

What it looks like

How do I? Never thought of that

Meets objective: Syllabus created

Experienced Faculty

Pulls

Template Expert AdvicePushes

More Expert Advice

Project Coordinator Authors Reviewers Approvers

Feedback, discussion boards, brown bag sessions, CoPs

Metacognitive Tacit knowledge made explicit Gaps identified Knowledge products strengthened

DJT/SLB/DFM

KM Solution: Implementation Stages

Introduce system to faculty Announcement about KM System Development during Faculty

Meeting E-mail with link to site and introductory PowerPoint on site

structure Demonstrate site structure based on faculty objectives

Develop COPs – discussion and collaboration Brown bag sessions at the beginning, middle and end of semester.

Use ASM Computer lab to demonstrate system. Faculty can get hands-on experience using system

Fully integrated KM system Current project coordinator as approver Other faculty evolve from knowledge users to creators and

reviewers Moving from being strictly student focused to colleague focused in

a learning environmentDJT/SLB/DFM

Making Knowledge Visible

All online faculty will have accessEmail alerts when new information is postedCollaborative involvement: brown bag

sessions, surveys, discussion groupsWord of mouth – cheerleadersPromotion by project coordinator

DJT/SLB/DFM

Facilitate Collaborative Work: Roles

Authors: identified/selected based on their depth of knowledge

Reviewers: familiar with the subject but also have a grasp of the bigger picture

Approver: has the authority to support and implement

As the KMS community grows active, these roles will be shared throughout the community

DJT/SLB/DFM

Facilitate Collaborative Work: Measure Performance

Web Site Reporting Number of visits Number of downloads Search topics Number knowledge products

written/reviewed/approved

Project Coordinator Workload Requests for assistance

Enrollment/Graduation statisticsFaculty/Student feedback (semester end

survey)DJT/SLB/DFM

Innovative Learning

Yellow pages section with contact information for experts

Member profiles

Social network analysis

DJT/SLB/DFM

Incentives

Address psychological needs of the community Demonstrate how it will save time for faculty, allow

them to be more efficient

Focus on providing recognition, appreciation, and peer acknowledgement to those who collaborate and participate in the knowledge creation process

DJT/SLB/DFM