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Kinds ofInformation System
Module: 02
Suraj Francis Noronha
Assistant ProfessorDepartment of Business Administration
Shree Devi Institute of echnolo!"#enjar$ Man!alore % &'()(2
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Kinds of Information System
TPS
OAS
MIS
DSS
GDSS
ES EIS / ESS
Parameters for selectiong a suitable Information
system.
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Classification of IS
Information Systems
Operations Support
System ManagementSupport System
Transaction
processing systems Process control
systems
Office
automation
systems
Management
information
systems
Decision
support
systems
Executie
information
systems
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Transaction Processing System
Transaction is a actiity t!at generates information.
TPS recor"s all t!e transactions as t!ey !appen.
#arefully "esigne" interface to t!e user to gui"e t!etransactions.
Purc!asing a train tic$et.
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WHATS TPS
Transaction Processing Systemis a computeri&e"
system t!at performs an" recor"s t!e "aily' routine
transactionsnecessary to con"uct t!e business. Examples( sales or"er entry' !otel reseration
systems' payroll' employee recor" $eeping' s!ippi
ng.
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TYPICAL TPS APPLICATIONS
Sales & Marketing Systems
MA*O+ ,-#TIOS O, SSTEMS(
Sales management' mar$et researc!' promotion'
pricing' ne0 pro"uctsMA*O+ APP1I#ATIO SSTEMS(
Sales or"er info system' mar$et researc! system'
pricing system
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TYPICAL TPS APPLICATIONSManufacturing & Production Systems
MA*O+ ,-#TIOS O, SSTEMS(
Sc!e"uling' purc!asing' s!ipping' receiing' eng
ineering' operationsMA*O+ APP1I#ATIO SSTEMS(
Materials resource planning systems' purc!ase or
"er control systems' engineering systems' 3ualitycontrol systems
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TYPICAL TPS APPLICATIONSFinance & Accounting Systems
MA*O+ ,-#TIOS O, SSTEMS(
5u"geting' general le"ger' billing' cost accountin
gMA*O+ APP1I#ATIO SSTEMS(
General le"ger' accounts receiable' accounts pa
yable' bu"geting' fun"s management systems
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TYPICAL TPS APPLICATIONSHuman Resources Systems
MA*O+ ,-#TIOS O, SSTEMS(
Personnel recor"s' benefits' compensation' labor
relations' trainingMA*O+ APP1I#ATIO SSTEMS(
Payroll' employee recor"s' benefit systems' care
er pat! systems' personnel training systems
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TYPICAL TPS APPLICATIONS
Other Types (eg! "ni#ersity$
MA*O+ ,-#TIOS O, SSTEMS(
A"missions' gra"e recor"s' course recor"s' alum
niMA*O+ APP1I#ATIO SSTEMS(
+egistration system' stu"ent transcript system' c
urriculum class control system' alumni benefactor system
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OFFICE AUTOMATION SYSTEMS (OAS)
OAS( #omputer system' suc! as 0or" processing'
electronic mail system' an" sc!e"uling system' t!at is
"esigne" to increase t!e pro"uctiity of "ata 0or$ersin
t!e office. To0ar" a *paperless+office
+e"esign of 0or$ flo0
Integrate" soft0are
Ergonomic"esign 5rig!t' c!eerful 0or$ space
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MIS( Information system at t!e management leel t!at
seres t!e functions of planning' controlling' an" "ecisionma$ing by proi"ing routine summary an" exception
reports.MAAGEMET 1E:E1
IP-TS(!ig! olume "ata
P+O#ESSIG(simple mo"els
O-TP-TS(summary reports -SE+S(mi""le managers
MANAGEMENT INFORMATION
SYSTEMS (MIS)
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M%S
M%S F%'S
SA'S
ATA
")%T
PRO"*T
*OST
PRO"*T
*HA)+'
ATA
',P')S'
ATA
M%SR'PORTS
MA)A+'RS
TPS
Order Processing
System
Materials Resource
Planning System
+eneral edger
System
OR'R F%'
PRO"*T%O) MAST'R F%'
A**O")T%)+ F%'S
TPS ATA FOR MIS APPLICATIONS
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Decision Support S"stemHow managers can enhance their decision making
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Introduction
The more information you have, based on internal experiences or from external source
s, the better your decisions. Business executives are faced with the same dilemmas when they make decisions. They need the best tools available to help them.
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Decision ma,ers to ma,e -ualit" decisions should$ to the
.est of their a.ilities:
1. thoroughly check a wide range of alternatives2. gather full range of goals and implications of choices
. weigh costs and risks of both positive and negative conse!uences
". intensively search for new information for evaluating alternatives
#. take all new information into account, even when it doesn$t support initial course of action
%. re&examine positive and negative conse!uences of all altern
atives, including initially re'ected ones(. make detailed provisions for implementation, including contingency plans for known risks
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ecision Support Systems (SS$
help executives make better decisions by using historical and current data from internal Information Systems and external sources. By combining massive amounts of d
ata with sophisticated analytical models and tools, and by making the system easy to use, they provide a much better source of information to use in the decision-makingprocess.
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"pes of DSS
)ata&)riven )** +odel&)riven )**
nowledge&)riven )**
)ocument&)riven )** -ommunications&)riven and roup )**
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Inter%/r!aniational or Intra%/r!aniational DSS
/ relatively new targeted user group for )** made possible by new technologies and the rapid growth of the 0nternet is customers and suppliers. e can call )** targeted for external users an 0nter&organiational )**. The public 0nternet is creating communication links for many types of inter&organiational systems, including )**. /n 0nter&3rganiational )** provides stakeholders with access to a company4s intranet
and authority or privileges to use specific )** capabilities. -ompaniescan make a )ata&)riven )** available to suppliers or a +odel&)riven)** available to customers to design a product or choose a product.+ost )** are 0ntra&3rganiational )** that are designed for use by individuals in a company as 5standalone )**5 or for use by a group ofmanagers in a company as a roup or 6nterprise&ide )**.
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Function%Specific or 1eneral Purpose DSS
+any )** are designed to support specific business functions or types of businesses and industries. e can call such a )ecision *upport *ystem a function&specific or industry& specific )**. / 7unction&*pecific )** like a budgeting system may be purchased from a vendor or customied in&
house using a more general&purpose development package. 8endor developed or 9off&the&shelf: )** support functional areas of a business like marketing or finance; some )** products are designed to support decision tasks in a specific industry like a crew scheduling )** for an airline.
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/ task&specific )** has an important purpose in solving aroutine or recurring decision task. / function or task&specific )** holds and derives knowledge relevant for a decision about some function that an organiation performs
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omponents of DSS
> The user interface
> The database
> The models and analytical tools and
> The )** architecture and network
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