Kim Wylie - “Getting the culture right: lessons from Google”

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Getting Organisational Culture Right: Lessons from GoogleKim Wylie, Google for Work

google.com/+KimWylieGoogle

@KHWylie #workhappy

uk.linkedin.com/in/kimwylie

https://www.google.com/+KimWylieGoogle


http://uk.linkedin.com/in/kimwylie/


Yesterday

The way we work is changing

Today Yesterday

Multiple devices

Four Generations

Work from anywhere

Global Workforce

GenY

GenX

BabyBoom

Vets


Technology, along with the right organisational culture will allow organisations to achieve:

Efficiency

Faster decision makingMore efficient operationsIncreased responsiveness

Innovation

Increased innovationNew products / services

New ways of doing things

Company-wide communicationsNetworked employees

Knowledge sharing

Collaboration

“Mission. Transparency. Voice. These three components of our culture create a virtuous cycle of attraction, community, engagement, and innovation. If you give people freedom, they will amaze you. They'll do remarkable things, and all you need to do is give them a little infrastructure and a lot of room to change the world. And I think that holds in any industry."

- Laszlo Bock Google’s SVP of People Operations

Culture: Lessons from Google


Hire people to fit the culture

➔ Involve all employees in hiring

➔ Hire people who can deal with change


Default to ‘open’

➔ TGIF ➔ Public KPI’s ➔ ‘Feedback is a gift’


Encourage innovation from everywhere

➔ 20% Time➔ Transformation labs


Launch and iterate. Fail fast.

➔ Launch and iterate➔ Learn from failure


Make every manager a great manager

➔ Managers do matter➔ Share manager feedback data➔ Give managers the skills to

succeed


Continuously develop and grow your talent

➔ G2G➔ Grow➔ Encourage internal mobility


Create an environment where employees can thrive

➔ Health➔ Food➔ Inspiring space


1. Be deliberate about your organisational culture from the start2. Give employees the technology they need to get stuff done3. Ensure leaders lead by example (with behaviours and technology)4. Over invest in hiring the right people5. Set big objectives then give people freedom to achieve them6. Celebrate the learnings from failure7. Have some fun along the way!

Organisational Culture: Lessons from Google

google.com/+KimWylieGoogle

@KHWylie #workhappy

uk.linkedin.com/in/kimwylie

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Kim Wylie - “Getting the culture right: lessons from Google”

Leadership & Management