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Customer Experience Maturity in Australia & New Zealand In association with Epsilon, May 2016
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Key findings from Econsultancy's research into Customer Experience Maturity in Australia & New Zealand

Apr 13, 2017

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Page 1: Key findings from Econsultancy's research into Customer Experience Maturity in Australia & New Zealand

Customer Experience Maturity in Australia & New ZealandIn association with Epsilon, May 2016

Page 2: Key findings from Econsultancy's research into Customer Experience Maturity in Australia & New Zealand

Top 5 benefits which can be derived from an understanding of the customer journey

Page 3: Key findings from Econsultancy's research into Customer Experience Maturity in Australia & New Zealand

Top 5 sources of insight that brands useto inform their understanding ofthe customer journey

Page 4: Key findings from Econsultancy's research into Customer Experience Maturity in Australia & New Zealand

Top 5 ways brands measure their ROI ofCX marketing initiatives

Page 5: Key findings from Econsultancy's research into Customer Experience Maturity in Australia & New Zealand

Top 5 technologies used by Australian brands for their CX marketing initiatives

Page 6: Key findings from Econsultancy's research into Customer Experience Maturity in Australia & New Zealand

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