KnoWerX Education (India) Private LimitedAPICS 2013 CPIM List of
Primary References and Additional Aids
Basics of Supply Chain Management (BSCM)Primary Alternate
reference edition Primary reference title sequence number number
APICS NonMember Estimated member price delivery price (US$)++ time
(US$)++ $35 $35 Imported, 1 to 2 weeks Imported, 1 to 2 weeks
Imported, 1 to 2 weeks `5,790 `5,440 Imported, `5,440 2 to 6 weeks
KnoWerX Corporate credit price (`)## Nonmember price (`)##
Estimated Member delivery price (`)## time Reprinted, `2,380 up to
1 week Reprinted, `2,060 up to 1 week
Module name
Author(s)
Edition
Edition Binding type
Publisher
Year ISBN-13
Pages
Table of Contents
Comments
Stock number
1
1
Basics of Supply Chain APICS CPIM Basics of Supply Management
Committee of the Chain Management Reprints APICS Curricula and
Certification Committee APICS Dictionary Introduction to Materials
Management Introduction to Materials Management Lean Production
Simplified: A Plain-Language Guide to the Worlds Most Powerful
Production System Lean Production Simplified: A Plain-Language
Guide to the Worlds Most Powerful Production System United Nations
Global Compact: Corporate Sustainability in the World Economy
Editor: John H. Blackstone Jr., Ph.D., CFPIM, Jonah's Jonah J. R.
Tony Arnold, Stephen N. Chapman and Lloyd M. Clive J. R. Tony
Arnold, Stephen N. Chapman and Lloyd M. Clive
2009 US
Paperback APICS
2009
99
05002-2009
`2,660
`2,500
2
1 1
13 US 7 US 7
Paperback APICS Hardcover Prentice Hall
2011 9780615394411 2011 9780131376700 2011 9780132668873
164 408 IMM_1 408 IMM_1
01102-2011 03813-V7
$50 $122
$30 $98
`2,310
`2,170
3 2
Internat Pearson Paperback ional Education Productivity
Press
1 Basics of Supply Chain Management (BSCM) 4 2
Pascal Dennis
2 US
Paperback
2007 9781563273568
192 LPS_1
03990
$34
$31
Imported, 1 to 2 weeks
Pascal Dennis
2 Indian
Paperback
Productivity Press
2007 9781563273568
192 LPS_1 http://www.unglob alcompact.org/do 6 cs/news_events/8
.1/GC_brochure_ FINAL.pdf http://www.unglob alcompact.org/do
cs/news_events/9 .1_news_archives 32 /2010_06_17/UN _Global_Compact
_Management_M odel.pdf
`600
`560
`560
Up to 1 week
5
1
Downlo 2011 adable PDF
UN Global Compact Office
2011
6
1
UN Global Compact Deloitte Touche Tohmatsu Management Model:
Framework for Implementation
Downlo 2010 adable PDF
UN Global Compact Office
2010
++ Prices do not include approx. 25% to 100% shipping and
handling charges that are charged by APICS on international
shipments to India. ## Prices change everyday and are only
indicative. Please check for correct price on day of buying. No
shipping and handling charges within India. Prices marked in yellow
are included in the bundled examination fee.
Module name
Additional Alternate aid edition Additional aid title sequence
number number 1 1 APICS CPIM Exam Content Manual
Author(s)
Edition
Edition Binding type
Publisher
Year ISBN-13
Pages
Table of Contents
Comments
Stock number
APICS NonMember Estimated member price delivery price (US$)++
time (US$)++ $25 $25 Imported, 1 to 2 weeks Imported, 1 to 2
weeks
KnoWerX Corporate credit price (`)## `2,020 Nonmember price
(`)## `1,900 Estimated Member delivery price (`)## time Reprinted,
`1,810 up to 1 week Reprinted, `1,520 up to 1 week
Basics of Supply Chain Management (BSCM)
CPIM Subcommittee
2013 US
Paperback APICS
2013
53 ECM_1
09051-2013
2
1
Basics of Supply Chain APICS CPIM Basics of Supply Management
Committee of the Chain Management Practice APICS Curricula and
Question Booklet Certification Committee
3.1 US
Paperback APICS
2009
12
09205-BK
$28
$19
`1,700
`1,600
++ Prices do not include approx. 25% to 100% shipping and
handling charges that are charged by APICS on international
shipments to India. ## Prices change everyday and are only
indicative. Please check for correct price on day of buying. No
shipping and handling charges within India.
Page 1 of 46
KnoWerX Education (India) Private LimitedAPICS 2013 CPIM List of
Primary References and Additional Aids
Master Planning of Resources (MPR)Primary Alternate reference
edition Primary reference title sequence number number APICS CPIM
Master Planning of Resources Reprints APICS NonMember Estimated
member price delivery price (US$)++ time (US$)++ $35 $35 Imported,
1 to 2 weeks Imported, 1 to 2 weeks Imported, 1 to 2 weeks KnoWerX
Corporate credit price (`)## Nonmember price (`)## Estimated Member
delivery price (`)## time Reprinted, `2,380 up to 1 week Reprinted,
`2,060 up to 1 week Imported, `4,620 2 to 6 weeks
Module name
Author(s)
Edition
Edition Binding type
Publisher
Year ISBN-13
Pages
Table of Contents
Comments
Stock number
1 Master Planning of Resources (MPR)
1
Master Planning of Resources Committee of the APICS Curricula
and Certification Committee Editor: John H. Blackstone Jr., Ph.D.,
CFPIM, Jonah's Jonah
2010 US
Paperback APICS
2010
141
05001-2010
`2,660
`2,500
2
1
APICS Dictionary Manufacturing Planning and Control Systems for
Supply Chain Management
13 US
Paperback APICS
2011 9780615394411
164
01102-2011
$50
$30
`2,310
`2,170
3
1
F. Robert Jacobs, William L. APICS/ Berry, David Clay Whybark
and US CPIM Thomas E. Vollmann, CFPIM
Hardcover McGraw-Hill
2011 9780071750318
576 MPC_1
03406-V6
$76
$68
`4,910
`4,620
++ Prices do not include approx. 25% to 100% shipping and
handling charges that are charged by APICS on international
shipments to India. ## Prices change everyday and are only
indicative. Please check for correct price on day of buying. No
shipping and handling charges within India. Prices marked in yellow
are included in the bundled examination fee. It is assumed that you
have the references from BSCM module.
Module name
Additional Alternate aid edition Additional aid title sequence
number number 1 1 APICS CPIM Exam Content Manual APICS CPIM Master
Planning of Resources Practice Question Booklet
Author(s)
Edition
Edition Binding type
Publisher
Year ISBN-13
Pages
Table of Contents
Comments
Stock number
APICS NonMember Estimated member price delivery price (US$)++
time (US$)++ $25 $25 Imported, 1 to 2 weeks Imported, 1 to 2
weeks
KnoWerX Corporate credit price (`)## `2,020 Nonmember price
(`)## `1,900 Estimated Member delivery price (`)## time Reprinted,
`1,810 up to 1 week Reprinted, `1,520 up to 1 week
Master Planning of Resources (MPR)
CPIM Subcommittee Master Planning of Resources Committee of the
APICS Curricula and Certification Committee
2013 US
Paperback APICS
2013
53 ECM_1
09051-2013
2
1
3.3 US
Paperback APICS
2009
15
09209-BK
$28
$19
`1,700
`1,600
++ Prices do not include approx. 25% to 100% shipping and
handling charges that are charged by APICS on international
shipments to India. ## Prices change everyday and are only
indicative. Please check for correct price on day of buying. No
shipping and handling charges within India.
Page 2 of 46
KnoWerX Education (India) Private LimitedAPICS 2013 CPIM List of
Primary References and Additional Aids
Detailed Scheduling and Planning (DSP)Primary Alternate
reference edition Primary reference title sequence number number
APICS CPIM Detailed Scheduling and Planning Reprints APICS
Dictionary Introduction to Materials Management Introduction to
Materials Management The Lean Toolbox Making Sustainability Work:
Best Practices in Managing and Measuring Corporate Social,
Environmental and Economic Impacts Manufacturing Planning and
Control Systems for Supply Chain Management APICS NonMember
Estimated member price delivery price (US$)++ time (US$)++ $35 $35
Imported, 1 to 2 weeks Imported, 1 to 2 weeks Imported, 1 to 2
weeks `5,790 Imported, 1 to 2 weeks `5,440 Imported, `5,440 2 to 6
weeks Imported, `1,340 2 to 6 weeks Imported, `2,180 2 to 6 weeks
Imported, `4,620 2 to 6 weeks Imported, `6,610 2 to 6 weeks KnoWerX
Corporate credit price (`)## Nonmember price (`)## Estimated Member
delivery price (`)## time Reprinted, `2,380 up to 1 week Reprinted,
`2,060 up to 1 week
Module name
Author(s)
Edition
Edition Binding type
Publisher
Year ISBN-13
Pages
Table of Contents
Comments
Stock number
1
1
Detailed Scheduling and Planning Committee of the APICS
Curricula and Certification Committee Editor: John H. Blackstone
Jr., Ph.D., CFPIM, Jonah's Jonah J. R. Tony Arnold, Stephen N.
Chapman and Lloyd M. Clive J. R. Tony Arnold, Stephen N. Chapman
and Lloyd M. Clive John Bicheno and Matthias Holweg
4 US
Paperback APICS
2010
192
05003-2010
`2,660
`2,500
2
1 1
13 US 7 US 7
Paperback APICS Hardcover Prentice Hall
2011 9780615394411 2011 9780131376700 2011 9780132668873
164 525 IMM_1 525 IMM_1
01102-2011 03813-V7
$50 $122
$30 $98
`2,310
`2,170
3 2
Internat Pearson Paperback ional Education Paperback PICSIE
Associates
4
1
4 UK
2009 9780954124458
308 TLT_1
03002
$34
$31
`1,430
`1,340
5
1
Marc J. Epstein
1 US
Hardcover
BerrettKoehler
2008 9781576754863
288 MSW_1
03012
$35
$32
Imported, 1 to 2 weeks
`2,320
`2,180
Detailed Scheduling and Planning (DSP)
6
1
F. Robert Jacobs, William L. APICS/ Berry, David Clay Whybark
and US CPIM Thomas E. Vollmann, CFPIM
Hardcover McGraw-Hill
2011 9780071750318
576 MPC_1
03406-V6
$76
$68
Imported, 1 to 2 weeks
`4,910
`4,620
7
1
Project Management: A Systems Approach to Planning Harold
Kerzner Scheduling and Controlling Designing and Managing the
Supply Chain Designing and Managing the Supply Chain David
Simchi-Levi, Philip Kaminsky and Edith SimchiLevi David
Simchi-Levi, Philip Kaminsky, Edith Simchi-Levi and Ravi
Shankar
10 US
Hardcover
John Wiley & 2009 9780470278703 Sons
1094 PM_1
03013
$94
$85
Imported, 1 to 2 weeks Imported, 1 to 2 weeks
`7,030
`6,610
1 8 2
3 US
Hardcover McGraw-Hill
2008 9780073341521
544
03819
$143
$136
3 Indian
Paperback
Tata McGraw2008 9780070666986 Hill
560 DMSC_1 https://www.globa lreporting.org/rep
orting/latestguidelines/g3-1guidelines/Pages/ default.aspx
https://www.globa lreporting.org/res 2
ourcelibrary/G3.1Quick-ReferenceSheet.pdf
`640
`600
`600
Up to 1 week
9
1
The G3.1 Guidelines
G3.1 Online
Global Reporting Initiative
2011
10
1
GRI Sustainability Reporting Guidelines G3.1 Reference Sheet
Downlo G3.1 adable PDF
Global Reporting Initiative
2011
++ Prices do not include approx. 25% to 100% shipping and
handling charges that are charged by APICS on international
shipments to India. ## Prices change everyday and are only
indicative. Please check for correct price on day of buying. No
shipping and handling charges within India. Prices marked in yellow
are included in the bundled examination fee. It is assumed that you
have the references from BSCM and MPR modules.
Module name
Additional Alternate aid edition Additional aid title sequence
number number 1 1 APICS CPIM Exam Content Manual APICS CPIM
Detailed Scheduling and Planning Practice Question Booklet
Author(s)
Edition
Edition Binding type
Publisher
Year ISBN-13
Pages
Table of Contents
Comments
Stock number
APICS NonMember Estimated member price delivery price (US$)++
time (US$)++ $25 $25 Imported, 1 to 2 weeks Imported, 1 to 2
weeks
KnoWerX Corporate credit price (`)## `2,020 Nonmember price
(`)## `1,900 Estimated Member delivery price (`)## time Reprinted,
`1,810 up to 1 week Reprinted, `1,520 up to 1 week
Detailed Scheduling and Planning (DSP)
CPIM Subcommittee Detailed Scheduling and Planning Committee of
the APICS Curricula and Certification Committee
2013 US
Paperback APICS
2013
53 ECM_1
09051-2013
2
1
4 US
Paperback APICS
2009
14
09211-BK
$28
$19
`1,700
`1,600
++ Prices do not include approx. 25% to 100% shipping and
handling charges that are charged by APICS on international
shipments to India. ## Prices change everyday and are only
indicative. Please check for correct price on day of buying. No
shipping and handling charges within India.
Page 3 of 45
KnoWerX Education (India) Private LimitedAPICS 2013 CPIM List of
Primary References and Additional Aids
Execution and Control of Operations (ECO)Primary Alternate
reference edition Primary reference title sequence number number
APICS NonMember Estimated member price delivery price (US$)++ time
(US$)++ $35 $35 Imported, 1 to 2 weeks Imported, 1 to 2 weeks
Imported, 1 to 2 weeks `5,790 `5,440 Imported, `5,440 2 to 6 weeks
KnoWerX Corporate credit price (`)## Nonmember price (`)##
Estimated Member delivery price (`)## time Reprinted, `2,380 up to
1 week Reprinted, `2,060 up to 1 week
Module name
Author(s)
Edition
Edition Binding type
Publisher
Year ISBN-13
Pages
Table of Contents
Comments
Stock number
1
1
Execution and Control of APICS CPIM Execution and Operations
Committee of the Control of Operations Reprints APICS Curricula and
Certification Committee APICS Dictionary Introduction to Materials
Management Introduction to Materials Management Lean Production
Simplified: A Plain-Language Guide to the Worlds Most Powerful
Production System Lean Production Simplified: A Plain-Language
Guide to the Worlds Most Powerful Production System Manufacturing
Planning and Control Systems for Supply Chain Management Jurans
Quality Handbook Jurans Quality Handbook Editor: John H. Blackstone
Jr., Ph.D., CFPIM, Jonah's Jonah J. R. Tony Arnold, Stephen N.
Chapman and Lloyd M. Clive J. R. Tony Arnold, Stephen N. Chapman
and Lloyd M. Clive
2011 US
Paperback APICS
2011
233
05009-2011
`2,660
`2,500
2
1 1
13 US 7 US 7
Paperback APICS Hardcover Prentice Hall
2011 9780615394411 2011 9780131376700 2011 9780132668873
164 525 IMM_1 525 IMM_1
01102-2011 03813-V7
$50 $122
$30 $98
`2,310
`2,170
3 2 Execution and Control of Operations (ECO)
Internat Pearson Paperback ional Education Productivity
Press
1 4 2
Pascal Dennis
2 US
Paperback
2007 9781563273568
192 LPS_1
03990
$34
$31
Imported, 1 to 2 weeks
Pascal Dennis
2 Indian
Paperback
Productivity Press
2007 9781563273568
192 LPS_1
`600
`560
`560
Up to 1 week
5
1
F. Robert Jacobs, William L. APICS/ Berry, David Clay Whybark
and US CPIM Thomas E. Vollmann, CFPIM Joseph M. Juran and Joseph A.
DeFeo Joseph M. Juran and Joseph A. DeFeo 6 US 6 Indian
Hardcover McGraw-Hill
2011 9780071750318
576 MPC_1
03406-V6
$76
$68
Imported, 1 to 2 weeks Imported, 1 to 2 weeks
`4,910
`4,620
Imported, `4,620 2 to 6 weeks
1 6 2
Hardcover McGraw-Hill
2010 9780071629737
1136 JQH_1 1136 JQH_1
03642-V6
$153
$135
Tata McGrawPaperback 2010 9780071070898 Hill
`2,470
`2,320
`2,320
Up to 1 week
++ Prices do not include approx. 25% to 100% shipping and
handling charges that are charged by APICS on international
shipments to India. ## Prices change everyday and are only
indicative. Please check for correct price on day of buying. No
shipping and handling charges within India. Prices marked in yellow
are included in the bundled examination fee. It is assumed that you
have the references from BSCM, MPR and DSP modules.
Module name
Additional Alternate aid edition Additional aid title sequence
number number 1 1 APICS CPIM Exam Content Manual
Author(s)
Edition
Edition Binding type
Publisher
Year ISBN-13
Pages
Table of Contents
Comments
Stock number
APICS NonMember Estimated member price delivery price (US$)++
time (US$)++ $25 $25 Imported, 1 to 2 weeks Imported, 1 to 2
weeks
KnoWerX Corporate credit price (`)## `2,020 Nonmember price
(`)## `1,900 Estimated Member delivery price (`)## time Reprinted,
`1,810 up to 1 week Reprinted, `1,520 up to 1 week
Execution and Control of Operations (ECO)
CPIM Subcommittee
2013 US
Paperback APICS
2013
53 ECM_1
09051-2013
2
1
Execution and Control of APICS CPIM Execution and Operations
Committee of the Control of Operations Practice APICS Curricula and
Question Booklet Certification Committee
2.4 US
Paperback APICS
2009
13
09212-BK
$28
$19
`1,700
`1,600
++ Prices do not include approx. 25% to 100% shipping and
handling charges that are charged by APICS on international
shipments to India. ## Prices change everyday and are only
indicative. Please check for correct price on day of buying. No
shipping and handling charges within India.
Page 4 of 46
KnoWerX Education (India) Private LimitedAPICS 2013 CPIM List of
Primary References and Additional Aids
Strategic Management of Resources (SMR)Primary Alternate
reference edition Primary reference title sequence number number 1
1 APICS Dictionary APICS Strategic Management of Resources
References Sourcebook APICS NonMember Estimated member price
delivery price (US$)++ time (US$)++ $50 $30 Imported, 1 to 2 weeks
Imported, 1 to 2 weeks KnoWerX Corporate credit price (`)## `2,310
Nonmember price (`)## `2,170 Estimated Member delivery price (`)##
time Reprinted, `2,060 up to 1 week Imported, `23,860 1 to 2
weeks
Module name
Author(s)
Edition
Edition Binding type
Publisher
Year ISBN-13
Pages
Table of Contents
Comments
Stock number
Strategic Management of Resources (SMR)
Editor: John H. Blackstone Jr., Ph.D., CFPIM, Jonah's Jonah
13 US
Paperback APICS APICS / Pearson Custom Publishing
2011 9780615394411
164
01102-2011
2
1
1 US
Hardcover
2009 9780558374648
SMRRS_1
03989K
$280
$250
`26,720
`25,120
++ Prices do not include approx. 25% to 100% shipping and
handling charges that are charged by APICS on international
shipments to India. ## Prices change everyday and are only
indicative. Please check for correct price on day of buying. No
shipping and handling charges within India. Prices marked in yellow
are included in the bundled examination fee. It is assumed that you
have the references from BSCM, MPR, DSP and ECO modules.
Module name
Additional Alternate aid edition Additional aid title sequence
number number 1 1 APICS CPIM Exam Content Manual APICS CPIM
Strategic Management of Resources Practice Question Booklet
Author(s)
Edition
Edition Binding type
Publisher
Year ISBN-13
Pages
Table of Contents
Comments
Stock number
APICS NonMember Estimated member price delivery price (US$)++
time (US$)++ $25 $25 Imported, 1 to 2 weeks Imported, 1 to 2
weeks
KnoWerX Corporate credit price (`)## `2,020 Nonmember price
(`)## `1,900 Estimated Member delivery price (`)## time Reprinted,
`1,810 up to 1 week Reprinted, `1,520 up to 1 week
Strategic Management of Resources (SMR)
CPIM Subcommittee Strategic Management of Resources Committee of
the APICS Curricula and Certification Committee
2013 US
Paperback APICS
2013
53 ECM_1
09051-2013
2
1
2 US
Paperback APICS
2009
14
09213-BK
$28
$19
`1,700
`1,600
++ Prices do not include approx. 25% to 100% shipping and
handling charges that are charged by APICS on international
shipments to India. ## Prices change everyday and are only
indicative. Please check for correct price on day of buying. No
shipping and handling charges within India.
Page 5 of 46
Designing and Managing the Supply ChainDavid Simchi-Levi, Philip
Kaminsky, Edith Simchi-Levi and Ravi Shankar ISBN: 9780070666986
Table of Contents About the Authors Foreword Preface
Acknowledgments List of CasesCHAPTER 1 INTRODUCTION TO SUPPLY CHAIN
MANAGEMENT1.1 What Is Supply Chain Management? 1.2 The Development
Chain 1.3 Global Optimization 1.4 Managing Uncertainty and Risk 1.5
The Evolution of Supply Chain Management 1.6 The Complexity 1.7 Key
Issues in Supply Chain Management 1.8 Book Objectives and Overview
Discussion Questions CASE: MEDITECH SURGICAL
vii viii ix xv xvii11 3 4 5 7 11 12 16 18 18
CHAPTER 2
INVENTORY MANAGEMENT AND RISK POOLINGCASE: STEEL WORKS, INC. 2.1
Introduction 2.2 Single Stage Inventory Control 2.2.1 The Economic
Lot Size Model 2.2.2 The Effect of Demand Uncertainty 2.2.3 Single
Period Models 2.2.4 Initial Inventory 2.2.5 Multiple Order
Opportunities 2.2.6 Continuous Review Policy 2.2.7 Variable Lead
Times 2.2.8 Periodic Review Policy 2.2.9 Service Level Optimization
2.3 Risk Pooling CASE: RISK POOLING 2.4 Centralized Versus
Decentralized Systems 2.5 Managing Inventory in the Supply Chain
2.6 Practical Issues 2.7 Forecasting 2.7. I Judgment Methods 2.7.2
Market Research Methods 2.7.3 Time-Series Methods 2.7.4 Causal
Methods 2.7.5 Selecting the Appropriate Forecasting Technique
Summary Discussion Questions CASE: SPORT OBERMEYER
2727 31 33 33 36 36 39 41 42 45 45 47 48 49 52 52 56 57 58 58 59
59 59 60 60 63
CHAPTER 3
NETWORK PLANNINGCASE: THE Bis CORPORATION 3.1 Introduction 3.2
Network Design 3.2.1 Data Collection 3.2.2 Data Aggregation
7979 81 82 84 84
Page 6 of 46
3.2.3 Transportation Rates 3.2.4 Mileage Estimation 3.2.5
Warehouse Costs 3.2.6 Warehouse Capacities 3.2.7 Potential
Warehouse Locations 3.2.8 Service Level Requirements 3.2.9 Future
Demand 3.2.10 Model and Data Validation 3.2.11 Solution Techniques
3.2.12 Key Features of a Network Configuration SCP 3.3 Inventory
Positioning and Logistics Coordination 3.3. I Strategic Safety
Stock CASE: ELECCOMP INC. 3.3.2 Integrating Inventory Positioning
and Network Design 3.4 Resource Allocation Summary Discussion
Questions CASE: H. C. STARCK, INC.
88 89 90 91 92 92 92 92 93 96 97 97 99 105 106 109 110 111
CHAPTER 4
SUPPLY CONTRACTSCASE: AMERICAN TOOL WORKS 4.1 Introduction 4.2
Strategic Components 4.2.1 Supply Contracts 4.2.2 Limitations 4.3
Contracts for Make-to-Stock/Make-to-Order Supply Chains 4.4
Contracts with Asymmetric Information 4.5 Contracts for
Nonstrategic Components Summary Discussion Questions
127127 128 129 129 134 135 139 140 142 143
CHAPTER 5
THE VALUE OF INFORMATIONCASE: BARILLA SpA (A) 5.1 Introduction
5.2 The Bullwhip Effect 5.2.1 Quantifying the Bullwhip Effect 5.2.2
The Impact of Centralized Information on the Bullwhip Effect 5.2.3
Methods for Coping with the Bullwhip Effect 5.3 Information Sharing
and Incentives 5.4 Effective Forecasts 5.5 Information for the
Coordination of Systems 5.6 Locating Desired Products 5.7 Lead-Time
Reduction 5.8 Information and Supply Chain Trade-offs 5.8.1
Conflicting Objectives in the Supply Chain 5.8.2 Designing the
Supply Chain for Conflicting Goals 5.9 Decreasing Marginal Value of
Information Summary Discussion Questions CASE: REEBOK NFL REPLICA
JERSEYS: A CASE FOR POSTPONEMENT
147147 158 159 161 163 166 167 169 169 170 171 171 172 172 175
176 176 177
CHAPTER 6
SUPPLY CHAIN INTEGRATIONCASE: DELL INC.: IMPROVING THE
FLEXIBILITY OF THE DESKTOP PC SUPPLY CHAIN 6.1 introduction 6.2
Push, Pull, and Push-Pull Systems 6.2.1 Push-Based Supply Chain
6.2.2 Pull-Based Supply Chain 6.2.3 Push-Pull Supply Chain
185185 195 195 195 196 197
Page 7 of 46
6.2.4 Identifying the Appropriate Supply Chain Strategy 6.2.5
Implementing a Push-Pull Strategy 6.3 The Impact of Lead Time 6.4
Demand-Driven Strategies 6.5 The Impact of the Internet on Supply
Chain Strategies 6.5.1 What Is E-Business? 6.5.2 The Grocery
Industry 6.5.3 The Book Industry 6.5.4 The Retail Industry 6.5.5
Impact on Transportation and Fulfillment Summary Discussion
Questions CASE: THE GREAT INVENTORY CORRECTION
198 200 202 204 205 206 207 207 208 209 209 210 210
CHAPTER 7
DISTRIBUTION STRATEGIESCASE: AMAZON.COM'S EUROPEAN DISTRIBUTION
STRATEGY 7.1 Introduction 7.2 Direct Shipment Distribution
Strategies 7.3 Intermediate Inventory Storage Point Strategies
7.3.1 Traditional Warehousing 7.3.2 Cross-Docking 7.3.3 Inventory
Pooling 7.4 Transshipment 7.5 Selecting an Appropriate Strategy
Summary Discussion Questions
215215 238 238 239 240 241 242 247 247 248 249
CHAPTER 8
STRATEGIC ALLIANCESCASE: HOW KIMBERLY-CLARK KEEPS CLIENT COSTCO
IN DIAPERS 8.1 Introduction 8.2 A Framework for Strategic Alliances
8.3 Third-Party Logistics 8.3.1 What Is 3PL? 8.3.2 Advantages and
Disadvantages of 3PL 8.3.3 3PL Issues and Requirements 8.3.4 3PL
Implementation Issues 8.4 Retailer-Supplier Partnerships 8.4.1
Types of RSP 8.4.2 Requirements for RSP 8.4.3 Inventory Ownership
in RSP 8.4.4 Issues in RSP Implementation 8.4.5 Steps in RSP
Implementation 8.4.6 Advantages and Disadvantages of RSP 8.4.7
Successes and Failures 8.5 Distributor Integration 8.5.1 Types of
Distributor Integration 8.5.2 Issues in Distributor Integration
Summary Discussion Questions CASE: AUDIO DUPLICATION SERVICES, INC.
(ADS) CASE: THE SMITH GROUP CASE: MARUTI UDYOG LIMITED
251251 254 256 257 258 258 260 261 262 262 263 264 265 265 266
267 268 268 269 270 270 271 272 273
CHAPTER 9
PROCUREMENT AND OUTSOURCING STRATEGIESCASE: ZARA 9.1
introduction 9.2 Outsourcing Benefits and Risks 9.3 A Framework for
Buy/Make Decisions 9.4 Procurement Strategies
277277 291 292 294 296
Page 8 of 46
9.4.1 Supplier Footprint 9.5 E-Procurement Summary Discussion
Questions CASE: SOLECTRON: FROM CONTRACT MANUFACTURER TO GLOBAL
SUPPLY CHAIN INTEGRATOR
298 300 304 305 305
CHAPTER 10 GLOBAL LOGISTICS AND RISK MANAGEMENTCASE: WAL-MART
CHANGES TACTICS TO MEET INTERNATIONAL TASTES 10.1 Introduction
10.1.1 Global Market Forces 10.1.2 Technological Forces 10.1.3
Global Cost Forces 10.1.4 Political and Economic Forces 10.2 Risk
Management 10.2.1 Many Sources of Risks 10.2.2 Managing the
Unknown-Un/mown 10.2.3 Managing Global Risks 10.2.4 Requirements
for Global Strategy Implementation 10.3 Issues in International
Supply Chain Management 10.3.1 International versus Regional
Products 10.3.2 Local Autonomy versus Central Control 10.3.3
Miscellaneous Dangers 10.4 Regional Differences in Logistics 10.4.1
Cultural Differences 10.4.2 Infrastructure 10.4.3 Performance
Expectation and Evaluation 10.4.4 Information System Availability
10.4.5 Human Resources Summary Discussion Questions
321321 324 325 326 326 327 327 328 330 333 334 335 335 336 337
338 338 338 339 340 340 340 341
CHAPTER 11 COORDINATED PRODUCT AND SUPPLY CHAIN DESIGNCASE:
HEWLETT-PACKARD: DESKJET PRINTER SUPPLY CHAIN 11.1 A General
Framework 11.2 Design for Logistics 11.2.1 Overview 11.2.2 Economic
Packaging and Transportation 11.2.3 Concurrent and Parallel
Processing 11.2.4 Standardization 11.2.5 Selecting a
Standardization Strategy 11.2.6 Important Considerations 11.2.7 The
Push-Pull Boundary 11.2.8 Case Analysis 11.3 Supplier Integration
into New Product Development 11.3.1 The Spectrum of Supplier
Integration 11.3.2 Keys to Effective Supplier Integration 11.3.3 A
"Bookshelf" of Technologies and Suppliers 11.4 Mass Customization
11.4.1 What Is Mass Customization? 11.4.2 Making Mass Customization
Work 11.4.3 Mass Customization and Supply Chain Management Summary
Discussion Questions CASE: HEWLETT-PACKARD COMPANY: NETWORK PRINTER
DESIGN FOR UNIVERSALITY
343343 351 354 354 355 356 357 361 361 362 363 365 365 366 367
367 367 368 369 369 370 370
CHAPTER 12 CUSTOMER VALUECASE: MADE TO MEASURE
377377
Page 9 of 46
12.1 Introduction 12.2 The Dimensions of Customer Value 12.2.1
Conformance to Requirements 12.2.2 Product Selection 12.2.3 Price
and Brand 12.2.4 Value-Added Services 12.2.5 Relationships and
Experiences 12.2.6 Dimensions and Achieving Excellence 12.3
Customer Value Measures 12.4 Information Technology and Customer
Value Summary Discussion Questions
380 382 382 384 387 388 389 391 392 395 397 398
CHAPTER 13 SMART PRICINGCASE: STARBUCKS ECONOMICS: SOLVING THE
MYSTERY OF THE ELUSIVE "SHORT" CAPPUCCINO 13.1 Introduction 13.2
Price and Demand 13.3 Markdowns 13.4 Price Differentiation 13.5
Revenue Management 13.6 Smart Pricing 13.6.1 Differential Pricing
13.6.2 Dynamic Pricing 13.7 Impact of the Internet 13.8 Caveats
Summary Discussion Questions CASE: THE GREAT REBATE RUNAROUND
399399 400 401 402 403 405 408 408 410 411 412 413 413 414
CHAPTER 14 INFORMATION TECHNOLOGY AND BUSINESS PROCESSESCASE:
SUPPLY CHAIN WHIRL 14.1 Introduction 14.2 The Importance of
Business Processes 14.3 Goals of Supply Chain IT CASE: 7-ELEVEN
STOCKS UP ON TECH SAVVY 14.4 Supply Chain Management System
Components 14.4.1 Decision-Support Systems 14.4.2 IT for Supply
Chain Excellence 14.5 Sales and Operations Planning CASE: S&OP
"EVOLUTION" AT ADTRAN 14. 6 Integrating Supply Chain Information
Technology 14.6.1 Implementation of ERP and DSS 14.6.2 "Best of
Breed " versus Single-Vendor ERP Solutions Summary Discussion
Questions
419419 421 422 428 432 435 436 439 442 442 445 446 447 448
449
CHAPTER 15 TECHNOLOGY STANDARDSCASE: PACORINI STAYS ON TOP OF
GLOBAL LOGISTICS MARKET WITH IBM SOA SOLUTION 15.1 Introduction
15.2 IT Standards 15.3 Information Technology Infrastructure 15.3.1
Interface Devices 15.3.2 System Architecture 15.3.3 Electronic
Commerce 15.4 Service-Oriented Architecture (SOA) 15.4.1 Technology
Base: IBM and Microsoft 15.4.2 ERP Vendor Platform: SAP and
Oracle
451451 452 453 455 455 455 457 460 460 462
Page 10 of 46
15.4.3 Conclusion 15.5 Radio Frequency Identification (RFID)
15.5.1 Introduction 15.5.2 RFID Applications 15.5.3. RFID and
Point-of-Sale Data 15.5.4 Business Benefits 15.5.5 Supply Chain
Efficiency Summary Discussion Questions
463 464 464 465 468 469 471 471 472
CHAPTER 16 LOCAL ISSUES IN SUPPLY CHAIN MANAGEMENTCASE: AMAZING
STORY OF MUMBAI DABBAWALAHS 16.1 Introduction 16.2 Supply Chain
Issues during Natural Disasters and Other Calamities 16.3 Supply
Chain Issues for SMEs 16.4 Organized Retail in India 16.5 Reverse
Logistics Summary Discussion Questions
473473 479 479 480 481 482 482 483
APPENDIX A
COMPUTERIZED BEER GAMEA.1 Introduction A.2 The Traditional Beer
Game A.2.1 The Difficulties with the Traditional Beer Game A.3 The
Scenarios A.4 Playing a Round A.4.1 1ntroducing the Game A.4.2
Understanding the Screen A.4.3 Playing the Game A.4.4 Other
Features A.5 Options and Settings A.5.1 File Commands A.5.2 Options
Commands A.5.3 The Play Commands A.5.4 The Graphs Commands A.5.5
The Reports Commands
485485 485 486 487 488 488 489 490 492 493 493 493 496 497
498
APPENDIX B
THE RISK POOL GAMEB.1 Introduction B.2 The Scenarios B.3 Playing
Several Rounds B.3.1 1ntroducing the Game B.3.2 Understanding the
Screen B.3.3 Playing the Game B.3.4 Other Features B.4 Options and
Settings B.4.1 File Commands B.4.2 Play Commands B.4.3 The Reports
Commands
500500 500 501 501 502 503 503 503 504 504 506
APPENDIX C
EXCEL SPREADSHEETC.1 introduction C.2 The Spreadsheet
508508 508
APPENDIX D
THE BIDDING GAMED.1 introduction D.2 The Scenario D.3
instructions for Excel Version of the Game
509509 509 510
Page 11 of 46
BOBILOGRAPHY INDEX
511 521
Page 12 of 46
APICS CPIM Exam Content ManualCPIM Subcommittee - 2013 Stock
#09051-2013 Table of Contents Letter to Candidates Introduction
About the APICS CPIM ExaminationsQuestion Format Taking the Test
Interpreting Test Scores
ii iv iv ivv vi vi vi vii viii
Studying for the APICS CPIM ExamAPICS CPIM References Use of
References Across APICS Exam Modules Terminology
Additional Resources for APICS CPIM CandidatesAPICS CPIM
Instructor-Led Review Courses Independent Study Courses Educational
Programs
ixix ix ix
APICS Certified Fellow in Production and Inventory Management
APICS CPIM Certification Maintenance: Continuing Professional
DevelopmentThe Importance of Certification Maintenance
x xx
APICS Code of Ethics Basics of Supply Chain Management Master
Planning of Resources Detailed Scheduling and Planning Execution
and Control of Operations Strategic Management of Resources Answers
to Sample Questions
x 1 11 18 28 37 46
Page 13 of 46
Introduction to Materials ManagementJ. R. Tony Arnold, Stephen
N. Chapman and Lloyd M. Clive ISBN: 9780131376700 Table of Contents
Copyright PrefaceCHAPTER 1 Introduction to Materials
ManagementIntroduction Operating Environment The Supply Chain
Concept What Is Materials Management? Summary Key Terms Questions
Problems
iv ix11 1 4 9 13 13 13 14
CHAPTER 2
Production Planning SystemIntroduction Manufacturing Planning
and Control System Sales and Operations Planning Manufacturing
Resource Planning Enterprise Resource Planning Making the
Production Plan Summary Key Terms Questions Problems Case
Study:Meridian Water Pumps
1616 17 20 22 23 24 33 33 33 34 39
CHAPTER 3
Master SchedulingIntroduction Relationship to Production Plan
Developing a Master Production Schedule Production Planning, Master
Scheduling, and Sales Summary Key Terms Questions Problems Case
Study: Acme Water Pumps
4141 42 44 49 54 55 55 56 61
CHAPTER 4
Material Requirements PlanningIntroduction Bills of Material
Material Requirements Planning Process Using the Material
Requirements Plan Summary Key Terms Questions Problems Case Study:
Apix Polybob Company
6262 64 70 81 84 84 84 85 95
CHAPTER 5
Capacity ManagementIntroduction Definition of Capacity Capacity
Planning
9898 98 99
Page 14 of 46
Capacity Requirements Planning Capacity Available Capacity
Required (Load) Scheduling Orders Making the Plan Summary Key Terms
Questions Problems Case Study:Wescott Products
100 102 105 107 109 109 110 111 111 114
CHAPTER 6
Production Activity ControlIntroduction Data Requirements Order
Preparation Scheduling Load Leveling Scheduling Bottlenecks Theory
of Constraints and Drum-Buffer-Rope Implementation Control
Production Reporting Product Tracking Summary Key Terms Questions
Problems Case Study: Johnston Products
117117 120 121 122 127 128 130 132 133 138 139 139 139 140 141
145
CHAPTER 7
PurchasingIntroduction Establishing Specifications Functional
Specification Description Selecting Suppliers Price Determination
Impact of Material Requirements Planning on Purchasing
Environmentally Responsible Purchasing Expansion of Purchasing into
Supply Chain Management Some Organizational Implications of Supply
Chain Management Summary Key Terms Questions Problems Case Study:
Lets Party!
147147 150 152 154 157 159 161 162 163 164 164 165 165 166
CHAPTER 8
ForecastingIntroduction Demand Management Demand Forecasting
Characteristics of Demand Principles of Forecasting Collection and
Preparation of Data Forecasting Techniques Some Important Intrinsic
Techniques Seasonality Tracking the Forecast Summary Key Terms
Questions
167167 167 168 168 170 171 172 173 176 179 185 186 186
Page 15 of 46
Problems Case Study: Northcutt Bikes: the Forecasting
Problem
186 193
CHAPTER 9
Inventory FundamentalsIntroduction Aggregate Inventory
Management Item Inventory Management Inventory and the Flow of
Material Supply and Demand Patterns Functions of Inventories
Objectives of Inventory Management Inventory Costs Financial
Statements and Inventory ABC Inventory Control Summary Key Terms
Questions Problems Case Study: Randy Smith, Inventory Control
Manager
196196 196 196 197 198 198 199 201 203 207 210 211 211 212
216
CHAPTER 10 Order QuantitiesIntroduction Economic-Order Quantity
(EOQ) Variations of the EOQ Model Quantity Discounts Order
Quantities for Families of Product When Costs are Not Known
Period-Order Quantity (POQ) Summary Key Terms Questions Problems
Case Study: Carls Computers
218218 219 223 224 225 226 229 229 229 230 234
CHAPTER 11 Independent Demand Ordering SystemsIntroduction Order
Point System Determining Safety Stock Determining Service Levels
Different Forecast and Lead-Time Intervals Determining When the
Order Point Is Reached Periodic Review System Distribution
Inventory Summary Key Terms Questions Problems
237237 237 239 245 247 247 249 251 254 254 255 255
CHAPTER 12 Physical Inventory and Warehouse
ManagementIntroduction Warehousing Management Physical Control and
Security Inventory Record Accuracy Technology Applications Summary
Key Terms Questions Problems Case Study: CostMart Warehouse
262262 262 267 268 273 274 274 275 275 278
Page 16 of 46
CHAPTER 13 Physical DistributionIntroduction Physical
Distribution System Interfaces Transportation Legal Types of
Carriage Transportation Cost Elements Warehousing Packaging
Materials Handling Multi-Warehouse Systems Summary Key Terms
Questions Problems Case Study:Metal Specialties, Inc.
282282 285 287 288 290 291 296 301 302 303 305 306 306 308
309
CHAPTER 14 Products and ProcessesIntroduction Need for New
Products Product Development Principles Product Specification and
Design Process Design Factors Influencing Process Design Processing
Equipment Process Systems Selecting the Process Continuous Process
Improvement (CPI) Key Terms Questions Problems Case Study: Cheryl
Franklin, Production Manager
310310 310 311 313 315 316 317 318 320 322 332 333 334 337
CHAPTER 15 Lean ProductionIntroduction Lean Production Waste The
Lean Production Environment Manufacturing Planning and Control in a
Lean Production Environment: JIT Production Which to Choose: MRP
(ERP), Kanban, or Theory of Constraints? Summary Key Terms
Questions Problems Case Study:Murphy Manufacturing
339339 339 341 343 350 359 361 361 362 363 364
CHAPTER 16 Total Quality ManagementIntroduction What Is Quality?
Total Quality Management (TQM) Quality Cost Concepts Variation as a
Way of Life Process Capability Process Control Sample Inspection
ISO 9000:2008
367367 367 369 372 373 375 379 382 383
Page 17 of 46
Benchmarking Six Sigma Quality Function Deployment JIT, TQM, and
MRP Summary Key Terms Questions Problems Case Study: Accent Oak
Furniture Company
385 386 387 389 390 390 390 391 393
Readings Index
397 401
Page 18 of 46
Juran's Quality HandbookJoseph M. Juran and Joseph A. Defeo
ISBN: 9780070618480 Table of ContentsContributors Introduction to
the Sixth Edition ix xi
Section 1Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5
Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10
Key Concepts: What Leaders Need to Know About Quality Attaining
Superior Results through Quality Quality's Impact on Society and
the National Culture The Universal Methods to Manage for Quality
Quality Planning: Designing Innovative Products and Services
Quality Improvement: Creating Breakthroughs in Performance Quality
Control: Assuring Repeatable and Compliant Processes Strategic
Planning and Deployment: Moving from Good to Great Business Process
Management: Creating an Adaptable Organization The Juran
Transformation Model and Roadmap A Look Ahead: Eco-Quality for
Environmental Sustainability Methods and Tools: What to Use to
Attain Performance Excellence Lean Techniques: Improving Process
Efficiency Six Sigma: Improving Process Effectiveness Root Cause
Analysis to Maintain Performance Continuous Innovation Using Design
for Six Sigma Benchmarking: Defining Best Practices for Market
Leadership Using International Standards to Ensure Organization
Compliance Using National Awards for Excellence to Drive and
Monitor Performance Core Tools to Design, Control, and Improve
Performance Accurate and Reliable Measurement Systems and Advanced
Tools Applications: Most Important Methods in Your Industry
Product-Based Organizations: Delivering Quality While Being Lean
and Green Service-Based Organizations: Customer Service at Its Best
Self-Service Based Organizations: Assuring Quality in a Nanosecond
Health Care-Based Organizations: Improving Quality of Care and
Performance Continuous Process-Based Organizations: Quality Is a
Continuous Operation Defense-Based Organizations: Assuring No Doubt
About Performance Key Functions: Your Role in Performance
Excellence Empowering the Workforce to Tackle the "Useful Many"
Processes The Quality Office: Leading the Way Forward Research
& Development: More Innovation, Scarce Resources Software and
Systems Development: From Waterfall to AGILE Supply Chain: Better,
Faster, Friendlier Suppliers Role of the Board of Directors:
Effective and Efficient Governance Appendix I. The Non-Pareto
Principle, Mea Culpa Appendix II. Sample Competency Matrices and
Job Profiles Glossary of Acronyms 847 867 891 951 979 1003 1021
1025 1037 675 703 713 757 789 833 327 355 387 407 439 467 491 541
583 3 41 69 83 137 195 227 255 279 313
Section IIChapter 11 Chapter 12 Chapter 13 Chapter 14 Chapter 15
Chapter 16 Chapter 17 Chapter 18 Chapter 19
Section IIIChapter 20 Chapter 21 Chapter 22 Chapter 23 Chapter
24 Chapter 25
Section IVChapter 26 Chapter 27 Chapter 28 Chapter 29 Chapter 30
Chapter 31
Page 19 of 46
Glossary of Terms Name Index Subject Index
1047 1061 1067
Page 20 of 46
Lean Production SimplifiedPascal Dennis ISBN: 9781563273568
Table of Contents Foreword Introduction to the 2nd Edition
PrefaceCHAPTER 1 The Birth of Lean ProductionCraft Production Mass
Production The Growing Dysfunction The Birth of Lean Production The
Historic Bargain A Vitrue of Necessity Completing the Lean
Revolution at Toyota Summary
vii ix xi11 1 5 6 7 9 10 11
CHAPTER 2
The Lean Production SystemWhy Lean Production? Systems and
Systems Thinking Basic Image of Lean Production Customer Focus Muda
Summary
1313 15 18 19 20 25
CHAPTER 3
StabilityStandards in the Lean System The 5S System Total
Productive Maintenance Summary
2929 32 39 46
CHAPTER 4
Standardized WorkMethods Engineering versus Lean Thinking What
Do We Have to Manage? Why Standardized Work? The Elements of
Standardized Work Charts Used to Define Standardized Work Manpower
Reduction Overall Efficiency versus Individual Efficiency
Standardized Work and Kaizen Common Layouts Summary
4949 50 51 53 55 59 60 60 63 63
CHAPTER 5
Just-In-TimeWhy JIT? Basic Principles of JIT The JIT System
Kanban The Six Kanban Rules Expanded Role of Conveyance Production
Leveling The Types of Pull Systems Value Stream Mapping Summary
6767 69 73 74 79 80 83 86 87 91
Page 21 of 46
CHAPTER 6
JidokaDevelopment of the Jidoka Concept Why Jidoka? Poka-yoke
Inspection System and Zone Control Using Poke-yokes Implementing
Jidoka Summary
9595 96 98 98 100 104 106
CHAPTER 7
InvovlementThe Wind That Fills the SailWhy Involvement? The
Terrible Waste of Humanity Activities Supporting Involvement Kaizen
Circle Activity Practical Kaizen Training Key Factors for PKT
Success Suggestion Programs Summary
107107 109 109 110 113 114 115 119
CHAPTER 8
Hoshin PlanningWhat is Planning? Why Plan? Problems with
Planning Hoshin Planning Hoshin Planning System The Four Phases of
Hoshin Planning Summary
121121 123 123 124 127 137 142
CHAPTER 9
The Culture of Lean ProductionWhat Is Lean Culture? How Does
Lean Culture Feel? Summary
145146 155 156
Appendix IGlossary Appendix IIBibliography Index
159 163 167
Page 22 of 46
Manufacturing Planning and Control for Supply Chain ManagementF.
Robert Jacobs, William L. Berry, D. Clay Whybark and Thomas E.
Vollmann ISBN: 9780071750318 Table of Contents Preface
AcknowledgmentsCHAPTER 1 Manufacturing Planning and ControlThe MPC
System Defined Typical MPC Support Activities An MPC System
Framework MPC System Activities Matching the MPC System with the
Needs of the Firm An MPC Classification Schema Evolution of the MPC
System The Changing Competitive World Reacting to the Changes
Concluding Principles APICS/CPIM Certification Questions
xxi xxxi12 2 3 4 7 8 9 10 11 11 12
CHAPTER 2
Enterprise Resource Planning (ERP)What Is ERP? Consistent
Numbers Software Imperatives Routine Decision Making Choosing ERP
Software How ERP Connects the Functional Units Finance
Manufacturing and Logistics Sales and Marketing Human Resources
Customized Software Data Integration How Manufacturing Planning and
Control (MPC) Fits within ERP Simplified Example Supply Chain
Planning with mySAP SCM Supply Chain Execution with mySAP SCM
Supply Chain Collaboration with mySAP SCM Supply Chain Coordination
with mySAP SCM Performance Metrics to Evaluate Integrated System
Effectiveness The "Functional Silo" Approach Integrated Supply
Chain Metrics Calculating the Cash-to-Cash Time What Is the
Experience with ERP? Eli Lilly and Company-Operational Standards
for Manufacturing Excellence Concluding Principles APICS/CPIM
Certification Questions
1516 16 17 18 18 19 20 21 21 21 22 22 23 23 24 25 26 27 27 28 29
32 34 34 37 38
CHAPTER 3
Demand ManagementDemand Management in MPC Systems Demand
Management and the MPC Environment The Make-to-Stock (MTS)
Environment The Assemble-to-Order (ATO) Environment The Make
(Engineer )-to-Order (MTO) Environment Communicating with Other MPC
Modules and Customers
4546 48 49 50 52 53
Page 23 of 46
Sales and Operations Planning Master Production Scheduling
Dealing with Customers on a Day-to-Day Basis Information Use in
Demand Management Make-to-Knowledge Data Capture and Monitoring
Customer Relationship Management Outbound Product Flow Managing
Demand Organizing for Demand Management Monitoring the Demand
Management Systems Balancing Supply and Demand Collaborative
Planning, Forecasting, and Replenishment (CPFR) Nine-Step CPFR
Process Model. Steps 1 and 2 of the CPFR Model Steps 3 through 9 in
the CPFR Model Concluding Principles APICS/CPIM Certification
Questions
53 54 55 56 57 58 58 59 59 60 61 62 62 63 64 68 69 70
CHAPTER 4
ForecastingProviding Appropriate Forecast Information
Forecastingfor Strategic Business Planning Forecasting for Sales
and Operations Planning Forecasting for Master Production
Scheduling and Control Regression Analysis and Cyclic Decomposition
Techniques Example Decomposition of a Time Series Additive Seasonal
Variation Multiplicative Seasonal Variation Seasonal Factor (or
Index) Example Example Decomposition Using Least Squares Regression
Error Range Short - Term Forecasting Techniques Moving-Average
Forecasting Exponential Smoothing Forecasting Evaluating Forecasts
Using the Forecasts Considerations for Aggregating Forecasts
Pyramid Forecasting Incorporating External Information Concluding
Principles APICS/CPIM Certification Questions Case Study:
Forecasting at Ross Products
7575 77 77 78 79 80 83 84 84 85 85 86 87 90 91 92 94 96 99 99
101 103 104 105 111
CHAPTER 5
Sales and Operations PlanningSales and Operations Planning in
the Firm Sales and Operations Planning Fundamentals Sales and
Operations Planning and Management Operations Planning and MPC
Systems Payoffs The Sales and Operations Planning Process The
Monthly Sales and Operations Planning Process Sales and Operations
Planning Displays The Basic Trade-Offs Economic Evaluation of
Alternative Plans The New Management Obligations Top Management
Role
115115 116 117 119 121 122 122 125 129 133 136 136
Page 24 of 46
Functional Roles Integrating Strategic Planning Controlling the
Operations Plan Concluding Principles References APICS/CPIM
Certification Questions Case Study: Delta Manufacturing Company's
Integrated Sales and Operations Planning Process
137 141 142 142 143 143 148
CHAPTER 6
Advanced Sales and Operations PlanningMathematical Programming
Approaches Linear Programming (LP) Mixed Integer Programming
Company Example: Lawn King Inc. Company Background Deciding on a
Planning Model The Linear Programming Model Developing the Planning
Parameters Solving the Linear Programming Model and Understanding
the Results Sales and Operations Planning Issues Using Microsoft
Excel Solver Concluding Principles APICS/CPIM Certification
Questions
161161 162 163 166 166 167 168 169 173 175 176 179 180
CHAPTER 7
Master Production SchedulingThe Master Production Scheduling
(MPS) Activity The MPS Is a Statement of Future Output The Business
Environment for the MPS Linkages to Other Company Activities Master
Production Scheduling Techniques The Time-Phased Record Rolling
through Time Order Promising and Available-to-Promise (ATP)
Planning in an Assemble-to-Order Environment Managing Using a
Two-Level MPS Master Production Schedule Stability Freezing and
Time Fencing Managing the MPS The Overstated MPS Concluding
Principles APICS/CPIM Certification Questions Case Study: Customer
Order Promising at Kirk Motors Ltd. . Case Study: Hill-Rorn's Use
of Planning Bills of Materials
183183 184 185 187 189 189 190 192 196 199 202 203 204 204 205
205 209 211
CHAPTER 8
Material Requirements PlanningMaterial Requirements Planning in
Manufacturing Planning and Control Record Processing The Basic MRP
Record Linking the MRP Records Technical Issues Processing
Frequency Bucketless Systems Lot Sizing Safety Stock and Safety
Lead Time Low-Level Coding Pegging Firm Planned Orders Service
Parts
215215 217 217 227 229 230 231 231 232 233 234 234 235
Page 25 of 46
Planning Horizon Scheduled Receipts versus Planned Order
Releases Using the MRP System The MRP Planner Exception Codes
Bottom-up Replanning An MRP System Output System Dynamics
Transactions during a Period Rescheduling Complex Transaction
Processing Procedural Inadequacies Concluding Principles APICS/CPIM
Certification Questions
235 235 236 236 238 239 241 241 243 244 244 246 247 247
CHAPTER 9
Advanced MRPDetermining Manufacturing Order Quantities Economic
Order Quantities (EOQ) Periodic Order Quantities (POQ) Part Period
Balancing (PPB) Wagner- Whitin Algorithm Simulation Experiments
Buffering Concepts Categories of Uncertainty Safety Stock and
Safety Lead Time Safety Stock and Safety Lead Time Performance
Comparisons Scrap Allowances Other Buffering Mechanisms Nervousness
Sources of MRP System Nervousness Reducing MRP System Nervousness
Concluding Principles APICS/CPIM Certification Questions
253253 255 256 257 258 259 260 260 262 263 265 266 266 267 267
269 270
CHAPTER 10 Capacity Planning and ManagementThe Role of Capacity
Planning in MPC Systems Hierarchy of Capacity Planning Decisions
Links to Other MPC System Modules Capacity Planning and Control
Techniques Capacity Planning Using Overall Factors (CPOF) Capacity
Bills Resource Profiles Capacity Requirements Planning (CRP)
Scheduling Capacity and Materials Simultaneously Finite Capacity
Scheduling Finite Scheduling with Product Structures: Using APS
Systems Management and Capacity Planning/Utilization Capacity
Monitoring with Input/Output Control Managing Bottleneck Capacity
Capacity Planning in the MPC System Choosing the Measure of
Capacity Choice of a Specific Technique Using the Capacity Plan
Concluding Principles APICS/CPIM Certification Questions Case
Study: Capacity Planning at Montell USA Inc Case Study: Capacity
Planning at Applicon Case Study: Capacity Planning with APS at a
Consumer Products Company
275276 276 277 279 279 281 283 286 288 289 291 295 295 298 299
300 302 303 304 304 311 313 315
Page 26 of 46
CHAPTER 11 Production Activity ControlA Framework for Production
Activity Control MPC System Linkages The Linkages between MRP and
PAC Just-in- Time Effect on PAC The Company Environment Production
Activity Control Techniques Basic Shop-Floor Control Concepts Lead-
Time Management Gantt Charts Priority Sequencing Rules Theory of
Constraints (TOC) Systems Vendor Scheduling and Follow-up The
Internet and Vendor Scheduling Concluding Principles APICS/CPIM
Certification Questions Case Study: Theory of Constraints (TOC)
Scheduling at TOSOH
317317 318 319 319 320 321 321 324 325 325 327 339 340 341 341
344
CHAPTER 12 Advanced SchedulingBasic Scheduling Research The
One-Machine Case The Two-Machine Case Dispatching Approaches
Sequencing Rules Advanced Procedures Due Date-Setting Procedures
Dynamic Due Dates Labor-Limited Systems Group Scheduling and
Transfer Batches Concluding Principles APICS/CPIM Certification
Questions
349349 350 351 352 352 355 355 358 360 362 364 365
CHAPTER 13 Just-in-TimeJIT in Manufacturing Planning and Control
Major Elements ofJust-in- Time JIT's Impact on Manufacturing
Planning and Control The Hidden Factory JIT Building Blocks in MPC
A JIT Example Leveling the Production Pull System Introduction
Product Design Process Design Bill of Materials Implications JIT
Applications Single-Card Kanban Toyota Nonrepetitive JIT A
Service-Enhanced View of Manufacturing Flexible Systems Simplified
Systems and Routine Execution Joint-Firm JlT The Basics Tightly
Coupled JIT Supply Less Tightly Coupled JIT Supply JIT Coordination
through Hubs Lessons JIT Software The MRP-JIT Separation
367367 368 370 371 372 374 376 379 380 382 384 385 385 386 389
389 390 390 391 391 392 393 393 394 394 395
Page 27 of 46
JIT Planning and Execution Managerial Implications Information
System Implications Manufacturing Planning and Control Scorekeeping
Pros and Cons Concluding Principles APICS/CPIM Certification
Questions
395 396 396 396 397 398 398 399
CHAPTER 14 Distribution Requirements PlanningDistribution
Requirements Planning in the Supply Chain DRP and the MPC System
Linkages DRP and the Marketplace DRP and Demand Management DRP and
Master Production Scheduling DRP Techniques The Basic DRP Record
Time-Phased Order Point (TPOP) Linking Several Warehouse Records
Managing Day- to- Day Variations from Plan Safety Stock in DRP
Management Issues with DRP Data Integrity and Completeness
Organizational Support Problem Solving Concluding Principles
APICS/CPIM Certification Questions Case Study: Abbott
Laboratories
403403 404 406 407 409 409 410 412 413 416 419 422 422 423 425
428 428 433
CHAPTER 15 Management of Supply Chain LogisticsA Framework for
Supply Chain Logistics The Breadth of Supply Chain Logistics The
Total Cost Concept Design, Operation, and Control Decisions Supply
Chain Logistical Elements Transportation Warehouses Inventory
Warehouse Replenishment Systems ROP/EOQ Systems Base Stock Systems
Distribution Requirements Planning Warehouse Location Analysis
Simulation Heuristic Procedures Programming Procedures Vehicle
Scheduling Analysis Traveling Salesman Problem Solution
Methodologies Customer Service Measurement Make-to-Stock Companies
Make-to-Order Companies Concluding Principles APICS/CPIM
Certification Questions
441441 442 443 444 445 445 447 448 451 451 452 454 454 455 456
456 458 458 459 461 461 462 463 464
CHAPTER 16 Order Point Inventory Control MethodsBasic Concepts
Independent- versus Dependent-Demand Items Functions of
Inventory
469470 470 471
Page 28 of 46
Management Issues Routine Inventory Decisions Determining
Inventory System Performance Implementing Changes in Managing
Inventory Inventory-Related Costs Order Preparation Costs Inventory
Carrying Costs Shortage and Customer Service Costs Incremental
Inventory Costs An Example Cost Trade-Off Economic Order Quantity
Model. Determining the EOQ Order Timing Decisions Using Safety
Stock for Uncertainty The Introduction of Safety Stock Continuous
Distributions Probability of Stocking Out Criterion Customer
Service Criterion Time Period Correction Factor Forecast Error
Distribution Multi-Item Management Concluding Principles APICS/CPIM
Certification Questions
472 472 473 474 474 475 475 476 476 477 478 479 481 481 482 485
485 487 489 490 491 492 493
CHAPTER 17 Strategy and MPC System DesignMPC Design Options
Master Production Scheduling Options Detailed Material Planning
Options Shop- Floor System Options Choosing the Options Market
Requirements The Manufacturing Task Manufacturing Process Design
MPC System Design The Choices in Practice Moog Inc., Space Products
Division Kawasaki U.S.A. Applicon Integrating MRP and JIT The Need
to Integrate Physical Changes That Support Integration Some
Techniques for Integrating MRP and JIT Extending MPC Integration to
Customers and Suppliers Concluding Principles APICS/CPIM
Certification Questions
497497 498 500 501 503 504 505 505 506 511 512 514 516 519 519
520 520 521 522 522
APPENDIX A APPENDIX BINDEX
Answers to APICS/CPIM Certification Questions Areas of the
Standard Normal Distribution
525 529531
Page 29 of 46
Making Sustainability WorkMarc J. Epstein ISBN: 9781576754863
Table of Contents List of cases, figures, and tables Foreword John
Elkington, SustainAbility Foreword Herman B. "Dutch" Leonard,
Harvard Business School PrefaceIntroduction: Improving social and
financial performance in global corporationsWhy it's important?
Managing corporate sustainability The Corporate Sustainability
Model Background to this book Making sustainability work And
finally
8 11 13 151921 23 25 26 29 32
CHAPTER 1
A new framework for implementing corporate sustainabilityWhat is
sustainability? Identify your stakeholders Be accountable Corporate
Sustainability Model Summary
3336 41 43 45 57
CHAPTER 2
Leadership and strategy for corporate sustainabilityBoard
commitment to sustainability CEO commitment to sustainability
Leadership and global climate change Developing a corporate
sustainability strategy Thinking globally The role of corporate
mission statement Voluntary standards and codes of conduct Working
with government regulations Social investors and sustainability
indices Summary
5859 60 62 64 67 71 73 79 81 84
CHAPTER 3
Organizing for SustainabilityThe challenge for global
corporations Involve the whole organization Information flow and a
seat of the table Outsourcing Philanthropy and collaboration wit
NGOs Summary
8585 90 93 95 97 102
CHAPTER 4
Costing, capital investments, and the integration of social
riskThe capital investment decision process Capital budgeting in
medium and small enterprises Costs in the decision-making process
Costing systems Risk assessment Summary
103103 107 108 110 113 123
CHAPTER 5
Performance evaluation and reward systemsPerformance evaluation
systems
125126
Page 30 of 46
Incentives and rewards Strategic performance measurement systems
Shareholder value analysis Summary
132 137 140 142
CHAPTER 6
The foundations for measuring social, environmental, and
economic impactsThe concept of value Methodologies for measuring
social and environmental impacts Methodologies for measuring social
and environmental risks Summary
143145 148 156 162
CHAPTER 7
Implementing a social, environmental, and economic impact
measurement systemMapping the actions that drive performance
Sustainability performance metrics Engage with your stakeholders
Measuring reputation Measuring risk Measuring social and
environmental impacts Summary
163164 166 178 180 183 190 196
CHAPTER 8
Improving corporate processes, products, and projects for
corporate sustainabilityOrganizational learning: the new
battleground? Improving sustainability performance Reducing social
and environmental impact Involve the supply chain Internal
reporting Summary
198199 203 208 213 217 222
CHAPTER 9
External sustainability reporting and verificationGlobal
Reporting Initiative Let everyone know how you're doing External
disclosure of sustainability measures Verifying sustainability
performance and reporting Internal sustainability audits External
sustainability audits Summary
223224 226 232 236 237 240 247
CHAPTER 10 The benefits of sustainability for corporations and
societyMaking sustainability work Use the Corporate Sustainability
Model to improve performance Create opportunities for innovation A
last word
249250 255 257 260
Endnotes Bibliography Index
262 270 282
Page 31 of 46
Project ManagementHarold Kerzner ISBN: 9780470278703 Table of
ContentsPreface CHAPTER 1xvi OVERVIEW 1.0 Introduction 1.1
Understanding Project Management 1.2 Defining Project Success 1.3
The Project Manager-Line Manager Interface 1.4 Defining the Project
Managers Role 1.5 Defining the Functional Managers Role 1.6
Defining the Functional Employees Role 1.7 Defining the Executives
Role 1.8 Working with Executives 1.9 The Project Manager as the
Planning Agent 1.10 Project Champions 1.11 The Downside of Project
Management 1.12 Project-Driven versus Non-Project-Driven
Organizations 1.13 Marketing in the Project-Driven Organization
1.14 Classification of Projects 1.15 Location of the Project
Manager 1.16 Differing Views of Project Management 1.17 Concurrent
Engineering: A Project Management Approach 1.18 Studying Tips for
the PMI Project Management Certification Exam Problems Case Study
Williams Machine Tool Company 35 37 37 38 38 39 45 50 54 57 58 59
60 63 66 68 74 74 1 1 2 7 8 12 14 17 17 18 19 20 21 22 24 26 27 29
30 30 33
CHAPTER 2
PROJECT MANAGEMENT GROWTH: CONCEPTS AND DEFINITIONS 2.0
Introduction 2.1 General Systems Management 2.2 Project Management:
1945-1960 2.3 Project Management: 1960-1985 2.4 Project Management:
1985-2009 2.5 Resistance to Change 2.6 Systems, Programs, and
Projects: A Definition 2.7 Product versus Project Management: A
Definition 2.8 Maturity and Excellence: A Definition 2.9 Informal
Project Management: A Definition 2.10 The Many Faces of Success
2.11 The Many Faces of Failure 2.12 The Stage-Gate Process 2.13
Project Life Cycles 2.14 Gate Review Meetings (Project Closure)
2.15 Project Management Methodologies: A Definition
Page 32 of 46
2.16 Organizational Change Management and Corporate Cultures
2.17 Project Management Intellectual Property 2.18 Systems Thinking
2.19 Studying Tips for the PMI Project Management Certification
Exam Problems
76 81 82 85 88 91 91 94 95 98 102 103 106 113 117 117 118 119
125 128 129 131 133
CHAPTER 3
ORGANIZATIONAL STRUCTURES 3.0 Introduction 3.1 Organizational
Work Flow 3.2 Traditional (Classical) Organization 3.3 Developing
Work Integration Positions 3.4 Line-Staff Organization (Project
Coordinator) 3.5 Pure Product (Projectized) Organization 3.6 Matrix
Organizational Form 3.7 Modification of Matrix Structures 3.8 The
Strong, Weak, Balanced Matrix 3.9 Center for Project Management
Expertise 3.10 Matrix Layering 3.11 Selecting the Organizational
Form 3.12 Structuring the Small Company 3.13 Strategic Business
Unit (SBU) Project Management 3.14 Transitional Management 3.15
Studying Tips for the PMI Project Management Certification Exam
Problems Case Study Jones and Shephard Accountants, Inc
138 141 141 142 144 148 154 154 158 159 163 169 174 175 178 180
183 185 191
CHAPTER 4
ORGANIZING AND STAFFING THE PROJECT OFFICE AND TEAM 4.0
Introduction 4.1 The Staffing Environment 4.2 Selecting the Project
Manager: An Executive Decision 4.3 Skill Requirements for Project
and Program Managers 4.4 Special Cases in Project Manager Selection
4.5 Selecting the Wrong Project Manager 4.6 Next Generation Project
Managers 4.7 Duties and Job Descriptions 4.8 The Organizational
Staffing Process 4.9 The Project Office 4.10 The Functional Team
4.11 The Project Organizational Chart 4.12 Special Problems 4.13
Selecting the Project Management Implementation Team 4.14 Studying
Tips for the PMI Project Management Certification Exam Problems
CHAPTER 5
MANAGEMENT FUNCTIONS
Page 33 of 46
5.0 Introduction 5.1 Controlling 5.2 Directing 5.3 Project
Authority 5.4 Interpersonal Influences 5.5 Barriers to Project Team
Development 5.6 Suggestions for Handling the Newly Formed Team 5.7
Team Building as an Ongoing Process 5.8 Dysfunctions of a Team 5.9
Leadership in a Project Environment 5.10 Life-Cycle Leadership 5.11
Organizational Impact 5.12 Employee-Manager Problems 5.13
Management Pitfalls 5.14 Communications 5.15 Project Review
Meetings 5.16 Project Management Bottlenecks 5.17 Communication
Traps 5.18 Proverbs and Laws 5.19 Human Behavior Education 5.20
Management Policies and Procedures 5.21 Studying Tips for the PMI
Project Management Certification Exam Problems Case Studies The
Trophy Project Leadership Effectiveness (A) Leadership
Effectiveness (B) Motivational Questionnaire
191 193 193 198 206 209 212 216 217 220 221 225 227 230 233 242
243 244 245 248 249 249 254
264 266 271 277 285 285 286 286 288 289 290 292 293
CHAPTER 6
MANAGEMENT OF YOUR TIME AND STRESS 6.0 Introduction 6.1
Understanding Time Management 6.2 Time Robbers 6.3 Time Management
Forms 6.4 Effective Time Management 6.5 Stress and Burnout 6.6
Studying Tips for the PMI Project Management Certification Exam
Problems Case Study The Reluctant Workers
294 295 295 296 297 300
CHAPTER 7
CONFLICTS 7.0 Introduction 7.1 Objectives 7.2 The Conflict
Environment 7.3 Conflict Resolution
Page 34 of 46
7.4 Understanding Superior, Subordinate, and Functional
Conflicts 7.5 The Management of Conflicts 7.6 Conflict Resolution
Modes 7.7 Studying Tips for the PMI Project Management
Certification Exam Problems Case Studies Facilities Scheduling at
Mayer Manufacturing Telestar International Handling Conflict in
Project Management
301 303 304 306 308
311 312 313 319 319 320 327 333 336 338 339 342 345 346 348 350
352 354 355 361 365 365 366 370 371 372 373 380 381 383 383 384 393
394 395 396 397
CHAPTER 8
SPECIAL TOPICS 8.0 Introduction 8.1 Performance Measurement 8.2
Financial Compensation and Rewards 8.3 Critical issues with
rewarding project teams 8.4 Effective Project Management in the
Small Business Organization 8.5 Mega Projects 8.6 Morality, Ethics,
and the Corporate Culture 8.7 Professional Responsibilities 8.8
Internal Partnerships 8.9 External Partnerships 8.10 Training and
Education 8.11 Integrated Product/Project Teams 8.12 Virtual
Project Teams 8.13 Breakthrough Projects 8.14 Studying Tips for the
PMI Project Management Certification Exam Problems
CHAPTER 9
THE VARIABLES FOR SUCCESS 9.0 Introduction 9.1 Predicting
Project Success 9.2 Project Management Effectiveness 9.3
Expectations 9.4 Lessons Learned 9.5 Understanding Best Practices
9.6 Studying Tips for the PMI Project Management Certification Exam
Problems
CHAPTER 10 WORKING WITH EXECUTIVES10.0 Introduction 10.1 The
Project Sponsor 10.2 Handling Disagreements with the Sponsor 10.3
The Collective Belief 10.4 The Exit Champion 10.5 The In-House
Representatives 10.6 Studying Tips for the PMI Project Management
Certification Exam
Page 35 of 46
Problems Case Study Corwin Corporation
398
401 411 411 414 415 418 421 421 424 424 426 431 433 434 440 444
449 449 450 451 452 453 454 457 459 464 468 469 472 474 475 476 479
480 483 493 493 495 500 501 502 508 512
CHAPTER 11 PLANNING11.0 Introduction 11.1 Validating the
Assumptions 11.2 General Planning 11.3 Life-Cycle Phases 11.4
Proposal Preparation 11.5 Kickoff Meetings 11.6 Understanding
Participants Roles 11.7 Project Planning 11.8 The Statement of Work
11.9 Project Specifications 11.10 Milestone Schedules 11.11 Work
Breakdown Structure 11.12 WBS Decomposition Problems 11.13 Role of
the Executive in Project Selection 11.14 Role of the Executive in
Planning 11.15 The Planning Cycle 11.16 Work Planning Authorization
11.17 Why Do Plans Fail? 11.18 Stopping Projects 11.19 Handling
Project Phaseouts and Transfers 11.20 Detailed Schedules and Charts
11.21 Master Production Scheduling 11.22 Project Plan 11.23 Total
Project Planning 11.24 The Project Charter 11.25 Management Control
11.26 The Project Manager-Line Manager Interface 11.27
Fast-Tracking 11.28 Configuration Management 11.29 Enter price
project Management Methodologies 11.30 Project Audits 11.31
Studying Tips for the PMI Project Management Certification Exam
Problems
CHAPTER 12 NETWORK SCHEDULING TECHNIQUES12.0 Introduction 12.1
Network Fundamentals 12.2 Graphical Evaluation and Review Technique
(GERT) 12.3 Dependencies 12.4 Slack Time 12.5 Network Replanning
12.6 Estimating Activity Time
Page 36 of 46
12.7 Estimating Total Project Time 12.8 Total PERT/CPM Planning
12.9 Crash Times 12.10 PERT/CPM Problem Areas 12.11 Alternative
PERT/CPM Models 12.12 Precedence Networks 12.13 Lag 12.14
Scheduling Problems 12.15 The Myths of Schedule Compression 12.16
Understanding Project Management Software 12.17 Software Features
Offered 12.18 Software Classification 12.19 Implementation Problems
12.20 Critical Chain 12.21 Studying Tips for the PMI Project
Management Certification Exam Problems Case Study Crosby
Manufacturing Corporation
513 514 516 519 522 523 526 528 528 530 530 532 533 534 536
539
552 555 555 556 557 564 567 568 569 571 571 572 573 576 578 580
584 586 589 590 592 594 595 599 599 600 601 602
CHAPTER 13 PROJECT GRAPHICS13.0 Introduction 13.1 Customer
Reporting 13.2 Bar (Gantt) Chart 13.3 Other Conventional
Presentation Techniques 13.4 Logic Diagrams/Networks 13.5 Studying
Tips for the PMI Project Management Certification Exam Problems
CHAPTER 14 PRICING AND ESTIMATING14.0 Introduction 14.1 Global
Pricing Strategies 14.2 Types of Estimates 14.3 Pricing Process
14.4 Organizational Input Requirements 14.5 Labor Distributions
14.6 Overhead Rates 14.7 Materials/Support Costs 14.8 Pricing Out
the Work 14.9 Smoothing Out Department Man-Hours 14.10 The Pricing
Review Procedure 14.11 Systems Pricing 14.12 Developing the
Supporting/Backup Costs 14.13 The Low-Bidder Dilemma 14.14 Special
Problems 14.15 Estimating Pitfalls 14.16 Estimating High-Risk
Projects 14.17 Project Risks
Page 37 of 46
14.18 The Disaster of Applying the 10 Percent Solution to
Project Estimates 14.19 Life-Cycle Costing (LCC) 14.20 Logistics
Support 14.21 Economic Project Selection Criteria: Capital
Budgeting 14.22 Payback Period 14.23 The Time Value of Money 14.24
Net Present Value (NPV) 14.25 Internal Rate of Return (IRR) 14.26
Comparing IRR, NPV, and Payback 14.27 Risk Analysis 14.28 Capital
Rationing 14.29 Project Financing 14.30 Studying Tips for the PMI
Project Management Certification Exam Problems
605 606 613 614 614 615 616 617 618 618 619 620 622 624 629 629
633 636 637 644 645 647 666 668 671 672 675 676 677 678 685 686
689
CHAPTER 15 COST CONTROL15.0 Introduction 15.1 Understanding
Control 15.2 The Operating Cycle 15.3 Cost Account Codes 15.4
Budgets 15.5 The Earned Value Measurement System (EVMS) 15.6
Variance and Earned Value 15.7 The Cost Baseline 15.8 Justifying
the Costs 15.9 The Cost Overrun Dilemma 15.10 Recording Material
Costs Using Earned Value Measurement 15.11 The Material Accounting
Criterion 15.12 Material Variances: Price and Usage 15.13 Summary
Variances 15.14 Status Reporting 15.15 Cost Control Problems 15.16
Studying Tips for the PMI Project Management Certification Exam
Problems Case Studies The Bathtub Period Franklin Electronics
Trouble in Paradise
708 709 711 715 715 718 735 736 739 739
CHAPTER 16 TRADE-OFF ANALYSIS IN A PROJECT ENVIRONMENT16.0
Introduction 16.1 Methodology for Trade-off Analysis 16.2
Contracts: Their Influence on Projects 16.3 Industry Trade-off
Preferences 16.4 Conclusion 16.5 Studying Tips for the PMI Project
Management Certification Exam
Page 38 of 46
CHAPTER 17 RISK MANAGEMENT17.0 Introduction 17.1 Definition of
Risk 17.2 Tolerance for Risk 17.3 Definition of Risk Management
17.4 Certainty, Risk, and Uncertainty 17.5 Risk Management Process
17.6 Plan Risk Management 17.7 Risk Identification 17.8 Risk
Analysis 17.9 Qualitative Risk Analysis 17.10 Quantitative Risk
Analysis 17.11 Probability Distributions and The Monte Carlo
Process 17.12 Plan Risk Response 17.13 Monitoring and Control Risks
17.14 Some Implementation Considerations 17.15 The Use of Lessons
Learned 17.16 Dependencies between Risks 17.17 The Impact of Risk
Handling Measures 17.18 Risk and Concurrent Engineering 17.19
Studying Tips for the PMI Project Management Certification Exam
Problems Case Studies Teloxy Engineering (A) Teloxy Engineering
(B)
741 741 743 745 746 747 753 753 755 761 766 771 772 782 788 788
790 793 798 801 804 808
815 815 817 817 818 818 820 822 822 824 827 828 829 830 830 832
832 835 835 836 839 839
CHAPTER 18 LEARNING CURVES18.0 Introduction 18.1 General Theory
18.2 The Learning Curve Concept 18.3 Graphic Representation 18.4
Key Words Associated with Learning Curves 18.5 The Cumulative
Average Curve 18.6 Sources of Experience 18.7 Developing Slope
Measures 18.8 Unit Costs and Use of Midpoints 18.9 Selection of
Learning Curves 18.10 Follow-on Orders 18.11 Manufacturing Breaks
18.12 Learning Curve Limitations 18.13 Prices and Experience 18.14
Competitive Weapon 18.15 Studying Tips for the PMI Project
Management Certification Exam Problems
CHAPTER 19 CONTRACT MANAGEMENT19.0 Introduction
Page 39 of 46
19.1 Procurement 19.2 Plan Procurement 19.3 Conducting the
Procurements 19.4 Conduct Procurements Request Seller Responses
19.5 Conduct Procurements Select Sellers 19.6 Types of Contracts
19.7 Incentive Contracts 19.8 Contract Type versus Risk 19.9
Contract Administration Cycle 19.10 Contract Closure 19.11 Using a
Checklist 19.12 Proposal-Contractual Interaction 19.13 Summary
19.14 Studying Tips for the PMI Project Management Certification
Exam
840 842 845 847 847 851 855 858 859 862 863 864 867 868 873 874
875 877 880 881 884 885 887 890 893 910 912 912
CHAPTER 20 QUALITY MANAGEMENT20.0 Introduction 20.1 Definition
of Quality 20.2 The Quality Movement 20.3 Comparison of the Quality
Pioneers 20.4 The Taguchi Approach 20.5 The Malcolm Baldrige
National Quality Award 20.6 ISO 9000 20.7 Quality Management
Concepts 20.8 The Cost of Quality 20.9 The Seven Quality Control
Tools 20.10 Process Capability (CP) 20.11 Acceptance Sampling 20.12
Implementing six sigma
Page 40 of 46
APICS Strategic Management of Resources References
SourcebookStrategic Management of Resources Committee of the APICS
Curricula and Certification Committee ISBN: 9780558374648 Table of
ContentsAll chapters are taken from Slack, N., Chambers, S.,
Johnston, R. and A. Betts, Operations and Process Management , 2nd
edition, Prentice Hall, 2008 (please note, the number after Chapter
I refers to the chapter number in Operations and Process Management
) Operations and Processes Operations Strategy Supply Network
Design Process Design 1 Positioning Process Design 2 Analysis
Product and Services Design Processes Supply Chain Management
Capacity Management Inventory Management Resource Planning and
Control Lean Synchronization Quality Management Improvement Risk
and Resilience Project Management
Part I Chapter I 1 Chapter I 2 Chapter I 3 Chapter I 4 Chapter I
5 Chapter I 6 Chapter I 7 Chapter I 8 Chapter I 9 Chapter I 10
Chapter I 11 Chapter I 12 Chapter I 13 Chapter I 14 Chapter I
15
Part II
All chapters are taken from Charles T. and Harrison, Walter T.,
Financial & Managerial Accounting , 2nd edition, Prentice Hall,
2008 (please note, the number after Chapter II refers to the
chapter number in Financial & Managerial Accounting )
Page 41 of 46
ces Sourcebook
ricula and Certification
3 35 67 107 137 181 211 247 279 311 349 385 425 465 497
Page 42 of 46
The Lean ToolboxJohn Bicheno and Matthias Holweg ISBN:
9780954124458 Table of ContentsChapter 1 THE FOURTH EDITION OF THE
LEAN TOOLBOX1.1 Going Back 1.2 Lean, Sustainability and Change 1.3
Lean Evolution
11 2 2
Chapter 2
PHILOSOPHY2.1 Lean Seeks the 'Ideal Way' 2.2 Lean is not tools -
or even a set of integrated tools! 2.3 Muda, Muri, and Mura 2.4 A
Formula for 'Lean' 2.5 Lean is 'System' 2.6 Lean is Continuous
Learning 2.7 Lean is both Revolution and Evolution 2.8 Lean is
'Distributed Decisions' 2.9 Two Analogies and the 'F's: The
Orchestra and Fitness 2.10 The Five Lean Principles 2.11 The 25
Characteristics of Lean 2.12 The Toyota Way 2.13 The Lean
Enterprise House
44 4 5 7 8 9 10 10 10 12 13 16 17
Chapter 3
VALUE AND WASTE3.1 Value 3.2 Value and TRIZ 3.3 Muda and the 7
Wastes 3.4 'Type 1' and 'Type 2' Muda, Elimination and Prevention
3.5 Value Added, Non Value Added (Necessary and Avoidable) 3.6
Ohno's 7 Wastes 3.7 The New Wastes 3.8 Gemba and 'Learning to See'
3.9 Time-Based Competition
1818 19 20 20 21 21 24 27 28
Chapter 4
LEAN TRANSFORMATION FRAMEWORKS4.1 The House of Lean 4.2 The Flow
Framework 4.3 The Hierarchical Transformation Framework 4.4 General
Approaches to Lean Implementation 4.5 The Failure Modes of Lean
Implementations 4.6 The Wiremold Case 4.7 A Warning on Lean
Improvement
3232 32 36 43 44 48 48
Chapter 5
STRATEGY, PLANNING, DEPLOYMENT5.1 Operations Strategy 5.2 Tying
in Operations Strategy With Lean 5.3 Understanding the Process: the
Product-Process Matrix 5.4 Understanding the Customer 5.5 Value
Stream Economics: What to Make Where 5.6 The Essential Paretos 5.7
Formulating an Operations Strategy 5.8 Policy Deployment / Hoshin
Kanri
4949 50 50 51 56 58 61 63
Chapter 6
PREPARING FOR FLOW6.1 Demand Management
6868
Page 43 of 46
6.2 Total Productive Maintenance (TPM) 6.3 Takt Time and Pitch
Time 6.4 Activity Timing and Work Elements 6.5 SS 6.6 Visual
Management 6.7 Standard Work, Standard Operating Procedures, and
Job Breakdown Analysis 6.8 Changeover Reduction (SMED) 6.9 Small
Machines, Avoiding Monuments and Thinking Small
70 76 77 78 82 84 89 92
Chapter 7
MAPPING, ASSESSMENTS AND ANALYSIS7.1 The Value Stream
Implementation Cycle 7.2 Stages of Mapping 7.3 Mapping and
Implementation 7.4 Types of Mapping 7.5 Lean Assessments and
Principles
9494 96 99 101 117
Chapter 8
LAYOUT AND CELL DESIGN8.1 Layout, Cell and Line Design, Lean
Plant Layout 8.2 Major Types of Layout: the Product Process Matrix
8.3 General Layout: Good and Not so Good at the Factory Level 8.4
Material Handing: Good and Not so Good at the Factory Level 8.5
Cells 8.6 Cell Balancing 8.7 Chaku-Chaku Cell or Line 8.8 Virtual
Cells 8.9 Moving Lines and Pulse Lines 8.10 Ergonomics
121121 121 122 123 123 128 133 133 134 135
Chapter 9
SCHEDULING9.1 The Level Schedule 9.2 Constructing a Lean
Scheduling System: Eight Building Blocks 9.3 The Eleven Scheduling
Concepts
137138 139 142
Chapter 10
THEORY OF CONSTRAINTS AND FACTORY PHYSICS10.1 A Drum Buffer Rope
Illustration 10.2 Dependent Events and Statistical Fluctuations
10.3 Constraints, Bottlenecks and Non-Bottleneck Resources: the
Synchronous Rules 10.4 The Laws of Factory Physics 10.5 Conflicts
Between Lean Thinking and MRP Thinking? 10.6 The Theory of
Constraints Improvement Cycle
163163 164 165 166 167 169
Chapter 11
QUALITY11.1 A Framework for Lean Quality 11.2 Complexity 11.3
Variation 11.4 Mistakes 11.5 Six Sigma 11.6 How to Calculate the
Sigma Level of a Process 11.7 Integrating Lean and Six Sigma 11.8
Mistake-Proofing (Pokayoke)
171171 172 173 173 174 176 177 179
Chapter 12
IMPROVEMENT12.1 Improvement Cycles: PDCA, DMAIC, 8D, IDEA, and
TWI 12.2 'Five Whys', Root Causes and Six Honest Serving Men 12.3
Organising for Improvement 12.4 Continuous Improvement Approaches
12.5 Kaizen 12.6 Mess Management
182182 185 186 189 192 199
Page 44 of 46
12.7 A3 Problem Solving and Reports 12.8 Communications
Board
199 201
Chapter 13
MANAGING CHANGE13.1 People and Change in Lean 13.2 What is the
'Social System'? 13.3 Models for Change Management 13.4 Creating
the Lean Culture 13.5 Training within Industry (TWI) 13.6 The
Adoption Curve and Key People
203203 203 204 210 212 215
Chapter 14
SUSTAINABILITY-MAKING CHANGE STICK14.1 Process (and System)
Sustainability 14.2 Staff Sustainability
218218 220
Chapter 15
NEW PRODUCT DEVELOPMENT AND INTRODUCTION15.1 Four Objectives and
Six Trade-offs 15.2 Wastes in New Product Development 15.3 Toyota's
Approach to Product Development 15.4 Cost 15.5 Speed and Levelling:
Critical Chain & Lean Project Management 15.6 Quality 15.7
Additional Tools for Lean Product Development
224225 226 227 230 237 238 244
Chapter 16
CREATING THE LEAN SUPPLY CHAIN16.1 What is Supply Chain
Management? 16.2 Dynamic Distortions 16.3 Managing Supplier
Relations 16.4 Supply Chain Collaboration 16.5 Lean Logistics 16.6
Order Fulfilment and Product Customisation 16.7 Creating
High-Performance Supply Chains
247247 249 252 257 259 260 264
Chapter 17
ACCOUNTING AND MEASUREMENT17.1 Lean Accounting 17.2 Performance
Measures 17.3 The Basic Lean Measures 17.4 Target Costing, Kaizen
Costing and Cost Down
265265 269 272 275
Chapter 18
LEAN - HOW IT ALL CAME ABOUT18.1 Lean before Toyota 18.2 Toyota:
the Birthplace of Lean 18.3 Why do we call it 'Lean'?
278278 279 280
Chapter 19
FURTHER RESOURCES - WHERE TO GET HELP19.1 Companion Volumes 19.2
Research Centres, Research Programmes and Web Resources 19.3
Articles, Books and Videos 19.4 Certification
283283 283 283 284
INDEX
285
Page 45 of 46