Kerala’s eGovernance Roadmap From Automation to Transforming Governance

07-09 Oct 2009

Kerala’s eGovernance Roadmap

From Automation

to Transforming Governance

Dr. Ajay KumarSecretary

Department of Information TechnologyGovt. of Kerala, India

October 9, 2009

07-09 Oct 2009

• 100% broadband in all villages• Highest tele-density• Highest mobile penetration• Highest PQLI

About Kerala

Demographics

Area 38,863 sq. km.

Population (million) 35.00

Population density 819 / sq. km.

Per capita income $540

Literacy 90.92

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Core IT Infrastructure Core IT Infrastructure

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State Data Centres

• Existing State Data Centre

– First Data Centre by any State Government. (2003)

– State-of-the art Tier III Infrastructure (99.75%)

– 5000 sq. ft.

– About 150 servers with multiple applications.

– Co-hosting for PSUs and other Government organisations

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State Data Centre

• Managed by TCS Server sharing• Server co-location• SAN based mass storage• Automated backup• 44MBPS backbone bandwidth• Mail services• Web services• Enterprise Management System• Help desk

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New State Data Centre

• Another 5000 sq. ft Tier III facility.

• To supplement existing facility.

• RFP released in September 2009.

• Estimated cost: Approx. Rs 60 crores

• Location: Technopark, Trivandrum.

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07-09 Oct 2009

Wide Area Networks

• Kerala State Wide Area Network (KSWAN)

Covers all 14 districts. Base stations at 152 blocks with

wireless connectivity of 10 kms. 1,500 additional remote locations.

Operational at the BHQ level 3 nodes: at Trivandrum, Kochi, Kozhikode

MPLS backbone of SII

Link to blocks

Link to districts

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Wide Area Networks

• Malappuram District WAN

• Secretariat WAN– 3500 nodes– NMS

• Vikas Bhawan and Public Building WAN (RfP issued)

• District WANs proposed for all districts (RfP to be issued in October 2009)

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AkshayaAkshayaThe Kerala CSCsThe Kerala CSCs

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Akshaya

Bridging digital divide Nearly 2200 Akshaya centres

all over Kerala. Recognized as CSCs by GOI

Atleast two centres in a panchayat

Began as e-literacy campaign in Kerala

Evolved as a hub of e-services

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Akshaya Centers

Akshaya Centers276 in Malappuram 2150- Total in Kerala

5-10 PCsPeripheralsIT trained Personnel

Connected communities

ONE e-CENTREcovers about 2-4 sq. KMs serving 1,500 -3000 households

Internet

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312

616

821925 967

1076

2150

0

500

1000

1500

2000

2500

2003 2004 2005 2006 2007 2008 2009

# Akshaya Centres

No. of Akshaya Centers

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0

5

10

15

20

25

30

35

2004 2005 2006 2007 2008 2009

E-literacy (lakhs)

Total trained 33.22 lakhs Cent percent literacy achieved

in Mallapuram, Kannur, Kozhikode, Trichur, Kasargode districts.

Income for Akshaya entrepreneur Rs. 120/ trainee

E-Literacy

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VAT Returns Filing

• Started w.e.f. Jan 1, 2009.

• 1500 Akshaya Centres in 14/14 districts involved.

• 10 different returns filed.

• AKS income Rs 21/ return

18

20 2021 21

22 2223

0

5

10

15

20

25

Jan-09

Feb-09

Mar-09

Apr-09

May-09

Jun-09

Jul-09

Aug-09

# Tran (,000)

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Started in January 2006 in Mallapuram district. August 2007 expanded to 8/14 districts. March 2009 expanded to 14/14 districts Provides facility to remit all utility bills Akshaya entrepreneur gets Rs 4 to 5 per transaction.

Transaction HistoryMonth Amount Transactions

Jan 2009 3,39,32,940.00 93,987

Feb 2009 3,37,11,170.00 96,778

Mar 2009 3,45,06,609.00 97,728

Apr 2009 3,18,53,526.00 88,499

May 2009 3,76,77,377.00 1,01,219

June 2009 3,79,49,451.00 1,01,907

July 2009 3,64,73,895.00 1,03,739

August 2009 3,58,56,884.00 1,01,152

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E-Krishi

• Market driven Agricultural Initiative through IT enabled Agri Business Centres in Kerala State

• Farm Advisory Services• Agri Market Information • Resource Library• Trade Centre with toll Free

numbers• Farmers database

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Transactions

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Scaling up of the project

District No of

participating

Panchayaths

No. of field workers

Kasaragod 26 780

Kannur 12 222

Kozhikode 13 251

Ernakulam 5 115

Kollam

Total

44

100

754

2122

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ServicesG2C

E-literacy

E-payment

VAT E-filing

Intel Learn

eVidya

Malayalam Computing

INSIGHT

KIF

B2C

e-Krishi

e-Learning IGNOU Keltron Animation CDIT Microsoft Certification DOEACC Medical Transcription

course

Railway Ticketing

BSNL Coupon RechargeVodafone Bill Payment

LIC Micro InsuranceICICI Insurance

Internet Kiosk Surfing, email,

Photocopy, scan etc.

G2G

Spark

Data Entry

C2C

Ente Gramam (My Village)

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Other Shared IT Other Shared IT Infrastructure Infrastructure

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FRIENDS

Fast, Reliable, Instant, Effective Network for Disbursement of Services

A single window ‘no queue’ integrated remittance centre where citizens can pay all taxes and other dues to the Government

9am to 7pm-service including Sundays

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07-09 Oct 2009

Citizen Call Centre

• Call (# 155300)• Located at Trivandrum- caters to whole state • Revenue, Civil Supplies, Motor vehicles, Kerala State Electricity Board, Kerala Water Authority, Universities etc • About 25,000 calls per month.• Complaint registry available.• 24x7

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07-09 Oct 2009

FOSS based Geographical Information Portal - Government Offices

Integration of map information on to the websites

Information presented in interactive manner

Use of dynamic maps

Distance and area measurement facility

My location facility

Shortest path finding facility

Integrated Government Services Gateway

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Users can add location – Wiki Model

Simple search and advanced search facility

Service through mobile phones, touch screen kiosks etc.

Current Status

The project is ready for launch within 2 weeks.

Integrated Government Services Gateway

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Integrated Government Services Gateway

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Official Email System

Officers responsible for official emails. Archival for 10 years Unlimited storage. Open Source

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Video conferencing

19 VC locations 24-hour service Over 4 years Around 500 VCs every year

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07-09 Oct 2009

IT Infrastructure (under development)

Sub CA for providing digital signatures Service Delivery Gateway State Spatial Data Infrastructure E-procurement Mobile Infrastructure

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IT for DevelopmentIT for Development

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Local Language ComputingLocal Language ComputingMy computer my languageMy computer my language

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Malayalam Computing

• Bridging digital language divide

• Focus on training and awareness creation

• Train Master trainers (Akshaya) / Hardware vendors

• Train students / teachers / public

• Creating websites/blogs in Malayalam

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Malayalam ComputingPolicy Initiatives

• Standard Malayalam font

• All Government websites to have Malayalam version

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Malayalam ComputingCapacity Development

• Inauguration

• Posters/ Keyboard stickers/ Booklets

• Enable Fest

• Road Shows

• Public awareness campaigns

• Advertisement Films

• Documentary, Tutorial Videos etc.

• Campaign started in 7 districts. Will be extended to all 14 districts

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Malayalam ComputingCampaign … so far

•More than 1000 Training programmes held

•More than 70.000 persons trained

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Malayalam ComputingContent creation

• Ente Gramam websites

• English - Malayalam, Malayalam - English Dictionary and Thesaurus with 5 lakh words

• Malayalam blogs for all colleges and schools

• Digitizing old Malayalam books

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Malayalam Computing Ente Gramam

Local Content Local Language By Local People

Status• Kannur district• Funded by UNESCO & KSITM• All local bodies in Kannur District• Roll out to two other districts (Malappuram & Kollam)

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ICT for differently-abled: INSIGHT

• Train visually challenged on ICTs to help them earn better livelihood. • Free and Open Source based• Orca• Initiated in March 2007.• INSIGHT ICT Centre in Trivandrum• Pilot successful. Roll out in Mallapuram, Thrissur, Kasargod, Ernakulam and Kannur

Website:http://insight.kerala.gov.in

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07-09 Oct 2009

Kerala Innovation Foundation -KIF

Documentation of Traditional knowledge Intellectual property management Offer prizes at state level competitions of

grassroots innovators To motivate a culture of creativity and

innovation in society

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Sutharya Keralam

Convergence of all the available forms of Communication to redress the grievances of the citizens.

Automation of Chief Minister’s Grievance Redressal Cell

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Applications Standardized Applications Standardized Across All DepartmentsAcross All Departments

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SPARKPayroll and Personnel Management Software

• Payroll and personnel management 5.25 lakh Employees Data Entry for 3.5 lakh employees completed. More than 75000 employees in 1200 salary

processing offices Mandatory implementation in all Departments

during FY 2009-2010

Website (http://www.info.spark.gov.in/)

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Digital Workflow-MESSAGE

• Paperless Organizations: KSITM, KSUDP, KSITI, Akshaya, Callcentre, Food and Civil Supplies.

• Departments in Secretariat to use MESSAGE: Finance, PWD, Higher Education, IT, NORKA and co-operation

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The CITIZENS can obtain online information about the current status of their petitions submitted to the government.

The OFFICERS can obtain online information about the movement of files related to their subject, office, department or ministry under the government.

The GOVERNMENT obtains an advanced

information support system that facilitates more efficient administration.

File Tracking using IDEAS<< Home

07-09 Oct 2009

Asset Management System- Aasthi

• Automated e-Inventory management of computers and related equipment

• Open source based application

• Implemented in Kerala State IT Mission

• Implementation commenced in Secretariat

• Roll out envisaged thereafter.

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Websites on Content Management Framework

• Over 200 websites and portals.• All Ministers have websites• All panchayats have webpages• Free and Open source based

initiative to migrate all Government websites to CMF.

• All websites being migrated to State Data Centre

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Dr. SMS m-health Application

• Enables citizens to use mobile phones to get information on health resources

• Provides the user with a comprehensive list of medical facilities available in their locality, like doctors or hospitals having expertise in various medical disciplines

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Implemented in 7 Districts – Kozhikode, Kannur, Thrissur, Alappuzha, Ernakulam, Idukki and Kasaragod districts

A web portal and GIS based interface is ready; available at www.drsms.kerala.gov.in

Dr. SMS m-health Application

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E-Governance In Departments

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Value Added TaxValue Added Taxe-filing and e-paymente-filing and e-payment

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E- Facilities Available

e -Returns – A statutory requirement of all Dealers who registered under Value Added Tax (KVAT) Act 2003 filed return Periodically.

e -Declaration – Vehicle & goods details filed in advance by the consignor / third party logistics provider (TPL)

e-Payment - Payment of Tax.

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e-Filing of VAT returns

e-filing of returns is mandatory to all Dealers from 01-01-2009.

Kerala is the 1st State in India implementing e-filing of VAT returns to all dealers.

This facility is availed by 1.60 lakhs dealers

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Utilisation of e-Akshaya Kendra's

Dealers having no internet facility, can e-File return through Akshaya Centres.

•At present 1536 Akshaya Centers are selected.

Sl.No Name Count

1 THIRUVANANTHAPURAM 126

2 KOLLAM 116

3 PATHANAMTHITTA 45

4 ALAPUZHA 133

5 KOTTAYAM 87

6 IDUKKI 70

7 ERNAKULAM 25

8 THRISSUR 134

9 PALAGHAT 94

10 MALAPPURAM 261

11 KOZHIKODE 59

12 KANNUR 109

13 KASARGOD 115

14 WAYANAD 33

15 MATTANCHERI 129

Total 1536

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e-Payment

e-Payments commenced from 01-09-2009.

First State in India implementing e-Payment for all TIN dealers subsequent to the success of 100% e-filing.

Collaboration with SBI & SBT bank group. Other Banks in future.

Amendments made to Kerala Finance Code and Kerala Treasury Code.

07-09 Oct 2009

Resources & Support Running 24*7*365Running 24*7*365 Internet Transaction security ensured by

Secured Socket Layer (SSL). Quality level certification for web application Quality level certification for web application

from STQC is in the final stage.from STQC is in the final stage. 24*7*365 toll free helpline service.24*7*365 toll free helpline service. e-mail service.e-mail service. Wide Area Network (WAN) linking all Wide Area Network (WAN) linking all

Commercial Tax Offices and major Check Commercial Tax Offices and major Check Posts connected to nearly 2000 computers in Posts connected to nearly 2000 computers in 280 locations.280 locations.

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IT@ SchoolIT@ School

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IT @ School

• Capacity building • ViCTERS Educational Channel• Broadband connection to all schools• Web portal• Laptops to all schools

Worlds largest simultaneous FOSS

deployment

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IT @ School

• Training Programmes in ICT• Hardware Training to School IT Co-ordinators• Internet Training to all Teachers• Training Programmes for ICT enabled education• Infrastructure upgradation• Content Development• Maintaining EDUSAT Interactive Terminals for Various Training Programmes

07-09 Oct 2009

Policy and Re-engineering

Lay down policy guidelines IT e-governance applications guidelines IT security and testing policy IT procurement guidelines Website guidelines- Content Management Framework Use of local language guidelines Email use policy Setting up of IT Division

Business Process Reengineering Next >>

07-09 Oct 2009

Promotion of FOSS

• International Centre for FOSS in Trivandrum

• CAT-FOSS FOSS Finishing School in Kochi

• International Conference on Free Software Free Society

• Most applications described in this presentation are Open Source.

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07-09 Oct 2009

Major FOSS Deployments

• MESSAGE

• IDEAS

• Dr. SMS

• Email System

• AASTHI

• Ente Gramam

• Insight

• Malayalam Computing

• IGSG

• CMF

• E-Krishi

• KIF

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Human Resource Development

SPEED-IT E-Gov programme by IIITMK and IMG Mass HR programmes

YES@Kerala

Capacity building programmes Women's skill enhancement programme Skill enhancement in polytechnics Model Finishing Schools

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07-09 Oct 2009

For more detailsLog on to www.itmission.kerala.gov.in

07-09 Oct 2009

Thank you

Dr. Ajay KumarSecretary

Department of Information TechnologyGovt. of Kerala, India

[email protected]