Keith Krach, Building a High Performance Team

• 1. Building A HighPerformance TeamCreating An Ethical CultureMarkkula Center for Applied Ethics January 28, 2009 Keith Krach

2. Looks Easy Find The Right Opportunity Hire Great People Get Everyone Working As A Team 3. Building A High Performance TeamA Case Study 4. Right Opportunity Magnificent 7 Big Market Focus, Focus, Focus Positioning Real Business Model Execution Money The Team 5. Key Principles Set A Clear DirectionCreate A Safe EnvironmentContinue To Raise The Standard 6. The PlaybookProcureSoftThe Agent for the Purchasing AgentAugust 1996Keith J. Krach6 7. Playbook FocusPlaybook Focus VisionMission Values Team Rules GoalsStrategyExecAugust 1996 Keith J. Krach 7 8. VisionGreat sustaining organization in the 21st century. 9. MissionBe the Leader in Operating ResourceManagement Software for Business to Business Electronic CommerceAugust 1996Keith J. Krach 9 10. ValuesValuesRespectIntegrityCourageAmbitionAugust 1996Keith J. Krach 10 11. Strong TeamTEAM RULES:1.Direct/open/honest communication2.No idea is a dumb idea3.Always continue to raise the standard4. We are a team first, functional specialistssecond5. Hire the best people, especially if better thanusAugust 1996 Keith J. Krach 11 12. Long term goals Grow Profitably and Predictably Focus on Customer Success Excellence and Balance Technology/Engineering/Product Sales/Marketing/Services Business Operations Culture- Teamwork, Values, Fun, (TVF)August 1996Keith J. Krach12 13. Strategy StrategyOut FocusOut ThinkOut ExecuteAugust 1996Keith J. Krach 13 14. Results -- Clear LeaderResults Clear Leader Vision Product Customers Partners Financial People 15. CHALLENGESCHALLENGESGood TimesLay OffsFiringBad TimesBurn OutGreed / JealousySeptember 11, 2001 16. Remember the 5 Leadership ImperativesRemember the 5 Leadership Imperatives Challenge The Process Inspire A Shared Vision Enable Others To Act Model The Way Encourage The Heart