Keio University Library 薬学メディアセンター Association of Research Libraries / Texas A&M University www.libqual.org Library Branch Analysis Language: Institution Type: Library Branch: User Group: Japanese College or University 薬学メディアセンター All Language: Institution Type: Library Branch: User Group: Japanese College or University 薬学メディアセンター All
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Keio University Library 薬学メディアセンターproject.lib.keio.ac.jp/libqual/archive/yakugaku.pdfLibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター
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Keio University Library
薬学メディアセンター
Association of Research Libraries / Texas A&M University
www.libqual.org
Library Branch Analysis
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All
Keio University Library
薬学メディアセンター
Association of Research Libraries / Texas A&M University
www.libqual.org
Contributors
Colleen Cook MaShana DavisTexas A&M University Association of Research Libraries
Fred Heath Martha KyrillidouUniversity of Texas Association of Research Libraries
BruceThompson Duane WebsterTexas A&M University Association of Research Libraries
Thompson, Bruce, Colleen C. Cook, and Martha Kyrillidou. Concurrent Validity of LibQUAL+® Scores: What Do
LibQUAL+® Scores Measure? Journal of Academic Librarianship, 31 (2005): 517-22.
Zeithaml, Valerie, A. Parasuraman, and Leonard L. Berry. Delivering Quality Service: Balancing Customer
Perceptions and Expectations. New York: Free Press, 1990.
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All
Page 18 of 65 LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター
1.7 Library Statistics for Keio University Library
4,356,296
80,473
17,222
95
138
Volumes held June 30, 2006:
Volumes added during year - Gross:
Total number of current serials received:
Total library expenditures (in USD):
Personnel - professional staff, FTE:
Personnel - support staff, FTE:
$16,350,000
The statistical data below were provided by the participating institution in the online Representativeness* section. Definitions for these items can be found in the ARL Statistics: <http://www.arl.org/stats/>.
Note: Participating institutions were not required to complete the Representativeness section. When statistical data is missing or incomplete, it is because this data was not provided.
1.8 Contact Information for Keio University Library
The person below served as the institution's primary LibQUAL+® liaison during this survey implementation.
LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター Page 19 of 65
2 Demographic Summary for Keio University Library
2.1 Respondents by User Group
User Group
Respondent
n
Respondent
%
学部生
2 2.63%1年生
8 10.53%2年生
12 15.79%3年生
10 13.16%4年生
0 0.00%5年生以上
0 0.00%科目履修生ほか
Sub Total: 42.11% 32
大学院生
34 44.74%修士課程
7 9.21%博士課程
2 2.63%科目履修生ほか
Sub Total: 56.58% 43
教員
0 0.00%非常勤講師
0 0.00%助教または助手
0 0.00%准教授
0 0.00%講師
0 0.00%教授
0 0.00%その他の教員・研究員
Sub Total: 0.00% 0
図書館スタッフ
0 0.00%図書館経営層
0 0.00%図書館管理職
0 0.00%図書館利用者サービススタッフ
0 0.00%図書館システムスタッフ
0 0.00%図書館テクニカルサービススタッフ
0 0.00%その他の図書館スタッフ
Sub Total: 0.00% 0
職員
1 1.32%研究員
0 0.00%その他の職員
Sub Total: 1.32% 1
Total: 76 100.00%
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
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Page 20 of 65 LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター
2.2 Population and Respondents by User Sub-Group
The chart and table below show a breakdown of survey respondents by sub-group (e.g. First year, Masters, Professor), based on user responses to the demographic questions at the end of the survey instrument and the demographic data provided by institutions in the online Representativeness section*.
The chart maps the percentage of respondents for each user subgroup in red. Population percentages for each user subgroup are mapped in blue. The table shows the number and percentage for each user sub-group for the general population (N) and for survey respondents (n).
*Note: Participating institutions were not required to complete the Representativeness section. When population data is missing or incomplete, it is because this data was not provided.
0
5
10
15
20
25
30
35
40
45
50
1年生 (学部生)
2年生 (学部生)
3年生 (学部生)
4年生 (学部生)
5年生以上 (学部生)
科目履修生ほか (学部生)
修士課程 (大学院生)
博士課程 (大学院生)
科目履修生ほか (大学院生)
非常勤講師 (教員)
助教または助手 (教員)
准教授 (教員)
講師 (教員)
教授 (教員)
その他の教員・研究員 (教員)
PercentagePopulation Profile by User Sub-Group
Respondent Profile by User Sub-Group
Us
er
Su
b-G
rou
p
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All (Excluding 図書館スタッフ, 職員)
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All (Excluding 図書館スタッフ, 職員)
LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター Page 21 of 65
Respondents
nUser Sub-Group
Respondents
%
Population
N
Population
% %N - %n
2 2.67% 6,901 18.19%1年生 (学部生) 15.52%
8 10.67% 7,132 18.80%2年生 (学部生) 8.13%
12 16.00% 6,915 18.23%3年生 (学部生) 2.23%
10 13.33% 7,178 18.92%4年生 (学部生) 5.59%
0 0.00% 204 0.54%5年生以上 (学部生) 0.54%
0 0.00% 67 0.18%科目履修生ほか (学部生) 0.18%
34 45.33% 2,940 7.75%修士課程 (大学院生) -37.58%
7 9.33% 1,723 4.54%博士課程 (大学院生) -4.79%
2 2.67% 99 0.26%科目履修生ほか (大学院生) -2.41%
0 0.00% 2,102 5.54%非常勤講師 (教員) 5.54%
0 0.00% 820 2.16%助教または助手 (教員) 2.16%
0 0.00% 351 0.93%准教授 (教員) 0.93%
0 0.00% 319 0.84%講師 (教員) 0.84%
0 0.00% 756 1.99%教授 (教員) 1.99%
0 0.00% 430 1.13%その他の教員・研究員 (教員) 1.13%
Total: 100.00% 37,937 75 100.00% 0.00%
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All (Excluding 図書館スタッフ, 職員)
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All (Excluding 図書館スタッフ, 職員)
Page 22 of 65 LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター
The chart and table below show a breakdown of survey respondents by discipline, based on user responses to the demographic questions and the demographic data provided by institutions in the online Representativeness section*.
This section shows survey respondents broken down based on the LibQUAL+® standard discipline categories. The chart maps percentage of respondents for each discipline in red. Population percentages for each discipline are mapped in blue. The table shows the number and percentage for each discipline, for the general population (N) and for survey respondents (n).
*Note: Participating institutions were not required to complete the Representativeness section. When population data is missing or incomplete, it is because this data was not provided.
2.3 Population and Respondents by Standard Discipline
0
20
40
60
80
100
コンピュータ科学
その他
ビジネス
ヘルスサイエンス(医学・歯学・薬学・看護学)
一般研究
人文科学
建築学
教育学
法学
社会科学/心理学
科学/数学
舞台芸術・美術
軍/海軍科学
農学/環境研究
通信/ジャーナリズム
非特定
D
isc
ipli
ne
PercentagePopulation Profile by Discipline
Respondent Profile by Discipline
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All (Excluding 図書館スタッフ, 職員)
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All (Excluding 図書館スタッフ, 職員)
LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター Page 23 of 65
Respondents
nDiscipline
Respondents
%
Population
N
Population
% %N - %n
コンピュータ科学 0 0.00% 0 0.00% 0.00%
その他 0 0.00% 0 0.00% 0.00%
ビジネス 0 0.00% 0 0.00% 0.00%
ヘルスサイエンス(医学・歯学・薬学・看護学)
72 96.00% 0 0.00% -96.00%
一般研究 0 0.00% 0 0.00% 0.00%
人文科学 0 0.00% 0 0.00% 0.00%
建築学 0 0.00% 0 0.00% 0.00%
教育学 0 0.00% 0 0.00% 0.00%
法学 0 0.00% 0 0.00% 0.00%
社会科学/心理学 0 0.00% 0 0.00% 0.00%
科学/数学 0 0.00% 0 0.00% 0.00%
舞台芸術・美術 0 0.00% 0 0.00% 0.00%
軍/海軍科学 0 0.00% 0 0.00% 0.00%
農学/環境研究 0 0.00% 0 0.00% 0.00%
通信/ジャーナリズム 0 0.00% 0 0.00% 0.00%
非特定 3 4.00% 0 0.00% -4.00%
Total: 100.00% 0 75 100.00% 0.00%
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All (Excluding 図書館スタッフ, 職員)
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All (Excluding 図書館スタッフ, 職員)
Page 24 of 65 LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター
2.4 Population and Respondents by Customized Discipline
The chart and table below show a breakdown of survey respondents by discipline, based on user responses to the demographic questions and the demographic data provided by institutions in the online Representativeness section*.
This section shows survey respondents broken down based on the customized discipline categories supplied by the participating library. The chart maps percentage of respondents for each discipline in red. Population percentages for each discipline are mapped in blue. The table shows the number and percentage for each discipline, for the general population (N) and for survey respondents (n).
*Note: Participating institutions were not required to complete the Representativeness section. When population data is missing or incomplete, it is because this data was not provided.
0
20
40
60
80
100
N/A(該当なし)
コンピュータ科学
ビジネス・経済
ヘルスサイエンス(医学・歯学・薬学・看護学)
一般研究
人文科学
建築学
教育学
法学
社会科学/心理学
自然科学
農学/環境研究
通信/ジャーナリズム
Dis
cip
lin
e
PercentagePopulation Profile by Discipline
Respondent Profile by Discipline
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All (Excluding 図書館スタッフ, 職員)
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All (Excluding 図書館スタッフ, 職員)
LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター Page 25 of 65
Respondents
nDiscipline
Respondents
%
Population
N
Population
% %N - %n
N/A(該当なし) 3 4.00% 0 0.00% -4.00%
コンピュータ科学 0 0.00% 0 0.00% 0.00%
ビジネス・経済 0 0.00% 0 0.00% 0.00%
ヘルスサイエンス(医学・歯学・薬学・看護学)
72 96.00% 0 0.00% -96.00%
一般研究 0 0.00% 0 0.00% 0.00%
人文科学 0 0.00% 0 0.00% 0.00%
建築学 0 0.00% 0 0.00% 0.00%
教育学 0 0.00% 0 0.00% 0.00%
法学 0 0.00% 0 0.00% 0.00%
社会科学/心理学 0 0.00% 0 0.00% 0.00%
自然科学 0 0.00% 0 0.00% 0.00%
農学/環境研究 0 0.00% 0 0.00% 0.00%
通信/ジャーナリズム 0 0.00% 0 0.00% 0.00%
Total: 100.00% 0 75 100.00% 0.00%
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All (Excluding 図書館スタッフ, 職員)
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All (Excluding 図書館スタッフ, 職員)
Page 26 of 65 LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター
2.5 Respondent Profile by Age
Age
Respondents
%
Respondents
n
18歳未満 0 0.00%
18~22歳 28 36.84%
23~30歳 42 55.26%
31~45歳 6 7.89%
46~65歳 0 0.00%
65歳以上 0 0.00%
Total: 100.00% 76
2.6 Population and Respondent Profiles by Sex
Sex
Respondents
%
Respondents
n
Population
N
Population
%
男性 29 38.16%69.40% 26,327
女性 47 61.84%30.60% 11,610
Total: 100.00% 76100.00% 37,937
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All (Excluding 図書館スタッフ)
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All (Excluding 図書館スタッフ)
LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター Page 27 of 65
This radar chart shows the aggregate results for the core survey questions. Each axis represents one question. A code to identify each question is displayed at the outer point of each axis. While questions for each dimension of library service quality are scattered randomly throughout the survey, on this chart they are grouped into sections: Affect of Service , Information Control, and Library as Place.
On each axis, respondents' minimum, desired, and perceived levels of service quality are plotted, and the resulting "gaps" between the three levels (representing service adequacy or service superiority) are shaded in blue, yellow, green, and red.
The following two tables show mean scores and standard deviations for each question, where n is the number of respondents for each particular question. (For a more detailed explanation of the headings, see the Introduction to this notebook.)
3.1 Core Questions Summary
3 Survey Item Summary for Keio University Library
3
4
5
6
7
8
9
AS-1
AS-2
AS-3
AS-4
AS-5AS-6
AS-7
AS-8
AS-9
IC-1
IC-2
IC-3
IC-4
IC-5
IC-6
IC-7IC-8
LP-1
LP-2
LP-3
LP-4
LP-5
Affect of Service
Information Control
Library as Place
Perceived Less Than Minimum
Perceived Greater Than Minimum
Perceived Less Than Desired
Perceived Greater Than Desired
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All (Excluding 図書館スタッフ)
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All (Excluding 図書館スタッフ)
Page 28 of 65 LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター
LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター Page 31 of 65
学習、研究、調査のためのとっておきの場所である
LP-4 76 1.93 1.93 2.02 2.09 1.97
グループ学習や共同研究のためのスペースが整っている
LP-5 75 1.45 1.79 1.99 1.81 1.52
76Overall: 1.17 1.14 1.25 1.30 1.30
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All (Excluding 図書館スタッフ)
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All (Excluding 図書館スタッフ)
Page 32 of 65 LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター
On the chart below, scores for each dimension of library service quality have been plotted graphically. The exterior bars represent the range of minimum to desired mean scores for each dimension. The interior bars represent the range of minimum to perceived mean scores (the service adequacy gap) for each dimension of library service quality.
3.2 Core Question Dimensions Summary
4
5
6
7
8
9
Information
Control
Affect of
Service
Library as
Place
Range of Minimum to Perceived ("Adequacy Gap")
Range of Minimum to Desired
Me
an
Dimension
Overall
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All (Excluding 図書館スタッフ)
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All (Excluding 図書館スタッフ)
LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター Page 33 of 65
The following table displays mean scores for each dimension of library service quality measured by the LibQUAL+® survey, where n is the number of respondents for each particular dimension. (For a more detailed explanation of the headings, see the Introduction to this notebook.) A complete listing of the survey questions and their dimensions can be found in Appendix A.
Adequacy
Mean
Perceived
Mean
Desired
MeanDimension
Minimum
Mean n
Superiority
Mean
Affect of Service 5.08 6.89 5.54 0.46 76-1.36
Information Control 5.49 7.44 5.68 0.19 76-1.76
Library as Place 5.49 7.39 6.01 0.51 76-1.39
5.32 7.21 5.70 0.38 76-1.51Overall:
Adequacy
SD
Perceived
SD
Desired
SDDimension
Minimum
SD n
Superiority
SD
Affect of Service 76 1.20 1.27 1.30 1.41 1.35
Information Control 76 1.17 1.34 1.37 1.32 1.42
Library as Place 76 1.36 1.45 1.52 1.59 1.41
The following table displays standard deviation for each dimension of library service quality measured by the
LibQUAL+® survey, where n is the number of respondents for each particular dimension. (For a more detailed
explanation of the headings, see the Introduction to this notebook.) A complete listing of the survey questions and their
dimensions can be found in Appendix A.
76Overall: 1.17 1.14 1.25 1.30 1.30
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All (Excluding 図書館スタッフ)
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
All (Excluding 図書館スタッフ)
Page 34 of 65 LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター
This table displays the mean score and standard deviation for each of the general satisfaction questions: Satisfaction with Treatment, Satisfaction with Support, and Satisfaction with Overall Quality of Service, where n is the number of respondents for each question. These scores are calculated from responses to the general satisfaction questions on the LibQUAL+® survey, in which respondents rated their levels of general satisfaction on a scale from 1-9.
This table displays the mean score and standard deviation for each of the information literacy outcomes questions, where n is the number of respondents for each question. These scores are calculated from responses to the information literacy outcomes questions on the LibQUAL+® survey, in which respondents rated their levels of general satisfaction on a scale from 1-9 with 1 being "strongly disagree" and 9 representing "strongly agree".
3.4 Information Literacy Outcomes Questions Summary
LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター Page 35 of 65
This chart shows a graphic representation of library use (both on the premises and electronically), as well as use of non-library information gateways such as Yahoo™ and Google™. Bars represent the frequency with which respondents report using these resources: Daily, Weekly, Monthly, Quarterly, or Never. The table below the chart displays the number and percentage of respondents who selected each option.
Page 36 of 65 LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター
4 学部生 Summary
4.1 Demographic Summary for 学部生
4.1.1 Population and Respondent Profiles for 学部生 by Standard Discipline
The chart and table below show a breakdown of survey respondents by discipline, based on user responses to the demographic questions and the demographic data provided by institutions in the online Representativeness section.
This section shows survey respondents broken down based on the LibQUAL+® standard discipline categories. The chart
maps percentage of respondents for each discipline in red. Population percentages for each discipline are mapped in blue.
The table shows the number and percentage for each discipline, for the general population (N) and for survey
respondents (n).
0
20
40
60
80
100
コンピュータ科学
その他
ビジネス
ヘルスサイエンス(医学・歯学・薬学・看護学)
一般研究
人文科学
建築学
教育学
法学
社会科学/心理学
科学/数学
舞台芸術・美術
軍/海軍科学
農学/環境研究
通信/ジャーナリズム
非特定
Dis
cip
lin
e
PercentagePopulation Profile by Discipline
Respondent Profile by Discipline
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
学部生
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
学部生
LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター Page 37 of 65
Respondents
nDiscipline
Respondents
%
Population
N
Population
% %N - %n
コンピュータ科学 0 0.00% 0 0.00% 0.00%
その他 0 0.00% 0 0.00% 0.00%
ビジネス 0 0.00% 0 0.00% 0.00%
ヘルスサイエンス(医学・歯学・薬学・看護学)
31 96.88% 0 0.00% -96.88%
一般研究 0 0.00% 0 0.00% 0.00%
人文科学 0 0.00% 0 0.00% 0.00%
建築学 0 0.00% 0 0.00% 0.00%
教育学 0 0.00% 0 0.00% 0.00%
法学 0 0.00% 0 0.00% 0.00%
社会科学/心理学 0 0.00% 0 0.00% 0.00%
科学/数学 0 0.00% 0 0.00% 0.00%
舞台芸術・美術 0 0.00% 0 0.00% 0.00%
軍/海軍科学 0 0.00% 0 0.00% 0.00%
農学/環境研究 0 0.00% 0 0.00% 0.00%
通信/ジャーナリズム 0 0.00% 0 0.00% 0.00%
非特定 1 3.13% 0 0.00% -3.13%
Total: 100.00% 0 32 100.00% 0.00%
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
学部生
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
学部生
Page 38 of 65 LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター
4.1.2 Population and Respondent Profiles for 学部生 by Customized Discipline
The chart and table below show a breakdown of survey respondents by discipline, based on user responses to the demographic questions and the demographic data provided by institutions in the online Representativeness section.
This section shows survey respondents broken down based on the customized discipline categories supplied by the participating library. The chart maps percentage of respondents for each discipline in red. Population percentages for each discipline are mapped in blue. The table shows the number and percentage for each discipline, for the general population (N) and for survey respondents (n).
0
20
40
60
80
100
N/A(該当なし)
コンピュータ科学
ビジネス・経済
ヘルスサイエンス(医学・歯学・薬学・看護学)
一般研究
人文科学
建築学
教育学
法学
社会科学/心理学
自然科学
農学/環境研究
通信/ジャーナリズム
Dis
cip
lin
e
PercentagePopulation Profile by Discipline
Respondent Profile by Discipline
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
学部生
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
学部生
LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター Page 39 of 65
Respondents
nDiscipline
Respondents
%
Population
N
Population
% %N - %n
N/A(該当なし) 1 3.13% 0 0.00% -3.13%
コンピュータ科学 0 0.00% 0 0.00% 0.00%
ビジネス・経済 0 0.00% 0 0.00% 0.00%
ヘルスサイエンス(医学・歯学・薬学・看護学)
31 96.88% 0 0.00% -96.88%
一般研究 0 0.00% 0 0.00% 0.00%
人文科学 0 0.00% 0 0.00% 0.00%
建築学 0 0.00% 0 0.00% 0.00%
教育学 0 0.00% 0 0.00% 0.00%
法学 0 0.00% 0 0.00% 0.00%
社会科学/心理学 0 0.00% 0 0.00% 0.00%
自然科学 0 0.00% 0 0.00% 0.00%
農学/環境研究 0 0.00% 0 0.00% 0.00%
通信/ジャーナリズム 0 0.00% 0 0.00% 0.00%
Total: 100.00% 0 32 100.00% 0.00%
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
学部生
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
学部生
Page 40 of 65 LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター
4.1.3 Respondent Profile for 学部生 by Age
Respondents
%
Respondents
nAge
18歳未満 0 0.00%
18~22歳 23 71.88%
23~30歳 8 25.00%
31~45歳 1 3.13%
46~65歳 0 0.00%
65歳以上 0 0.00%
Total: 100.00% 32
4.1.4 Population and Respondent Profiles for 学部生 by Sex
Respondents
%
Respondents
n
Population
%
Population
NSex
男性 11 34.38%67.33% 19,119
女性 21 65.63%32.67% 9,278
Total: 100.00% 32 28,397 100.00%
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
学部生
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
学部生
LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター Page 41 of 65
4.2 Core Questions Summary for 学部生
This radar chart shows aggregate results for the core survey questions. Each axis represents one question. A code to identify each question is displayed at the outer point of each axis. While questions for each dimension of library service quality are scattered randomly throughout the survey, on this chart they are grouped into sections: Affect of Service , Library as Place, and Information Control.
On each axis, respondents' minimum, desired, and perceived levels of service quality are plotted, and the resulting "gaps" between the three levels (representing service adequacy or service superiority) are shaded in blue, yellow, green, and red.
The two following tables show mean scores and standard deviations for each question, where n is the number of respondents for each particular question. (For a more detailed explanation of the headings, see the Introduction to this notebook.)
3
4
5
6
7
8
9
AS-1
AS-2
AS-3
AS-4
AS-5AS-6
AS-7
AS-8
AS-9
IC-1
IC-2
IC-3
IC-4
IC-5
IC-6
IC-7IC-8
LP-1
LP-2
LP-3
LP-4
LP-5
Affect of Service
Information Control
Library as Place
Perceived Less Than Minimum
Perceived Greater Than Minimum
Perceived Less Than Desired
Perceived Greater Than Desired
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
学部生
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
学部生
Page 42 of 65 LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター
LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター Page 45 of 65
グループ学習や共同研究のためのスペースが整っている
LP-5 32 1.57 1.75 1.82 1.81 1.59
32Overall: 1.00 1.10 1.08 1.32 1.32
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
学部生
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
学部生
Page 46 of 65 LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター
4.3 Core Question Dimensions Summary for 学部生
On the chart below, scores for each dimension of library service quality have been plotted graphically. The exterior bars represent the range of minimum to desired mean scores for each dimension. The interior bars represent the range of minimum to perceived mean scores (the service adequacy gap) for each dimension of library service quality.
4
5
6
7
8
9
Information
Control
Affect of
Service
Library as
Place
Range of Minimum to Perceived ("Adequacy Gap")
Range of Minimum to Desired
Me
an
Dimension
Overall
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
学部生
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
学部生
LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター Page 47 of 65
The following table displays mean scores for each dimension of library service quality measured by the LibQUAL+® survey, where n is the number of respondents for each particular dimension. (For a more detailed explanation of the headings, see the Introduction to this notebook.) A complete listing of the survey questions and their dimensions can be found in Appendix A.
Adequacy
Mean
Perceived
Mean
Desired
MeanDimension
Minimum
Mean n
Superiority
Mean
Affect of Service 5.22 7.14 5.63 0.41 32-1.50
Information Control 5.57 7.53 5.68 0.11 32-1.85
Library as Place 5.83 7.91 6.23 0.41 32-1.68
5.48 7.45 5.79 0.31 32-1.66Overall:
Adequacy
SD
Perceived
SD
Desired
SDDimension
Minimum
SD n
Superiority
SD
Affect of Service 32 1.03 1.27 1.22 1.40 1.43
Information Control 32 0.93 1.34 1.15 1.31 1.40
Library as Place 32 1.22 1.53 1.41 1.69 1.35
The following table displays standard deviation for each dimension of library service quality measured by the
LibQUAL+® survey, where n is the number of respondents for each particular dimension. (For a more detailed
explanation of the headings, see the Introduction to this notebook.) A complete listing of the survey questions and their
dimensions can be found in Appendix A.
32Overall: 1.00 1.10 1.08 1.32 1.32
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
学部生
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
学部生
Page 48 of 65 LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター
4.4 General Satisfaction Questions Summary for 学部生
This table displays the mean score and standard deviation for each of the information literacy outcomes questions, where
n is the number of respondents for each question. These scores are calculated from responses to the information literacy
outcomes questions on the LibQUAL+® survey, in which respondents rated their levels of general satisfaction on a scale
from 1-9 with 1 being "strongly disagree" and 9 representing "strongly agree".
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
学部生
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
学部生
LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター Page 49 of 65
4.6 Library Use Summary for 学部生
This chart shows a graphic representation of library use (both on the premises and electronically), as well as use of non-library information gateways such as Yahoo™ and Google™. Bars represent the frequency with which respondents report using these resources: Daily, Weekly, Monthly, Quarterly, or Never. The table below the chart displays the number and percentage of respondents who selected each option.
Page 50 of 65 LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター
5 大学院生 Summary
5.1 Demographic Summary for 大学院生
5.1.1 Population and Respondent Profiles for 大学院生 by Standard Discipline
The chart and table below show a breakdown of survey respondents by discipline, based on user responses to the demographic questions and the demographic data provided by institutions in the online Representativeness section.
This section shows survey respondents broken down based on the LibQUAL+® standard discipline categories. The chart
maps percentage of respondents for each discipline in red. Population percentages for each discipline are mapped in blue.
The table shows the number and percentage for each discipline, for the general population (N) and for survey
respondents (n).
0
20
40
60
80
100
コンピュータ科学
その他
ビジネス
ヘルスサイエンス(医学・歯学・薬学・看護学)
一般研究
人文科学
建築学
教育学
法学
社会科学/心理学
科学/数学
舞台芸術・美術
軍/海軍科学
農学/環境研究
通信/ジャーナリズム
非特定
Dis
cip
lin
e
PercentagePopulation Profile by Discipline
Respondent Profile by Discipline
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
大学院生
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
大学院生
LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター Page 51 of 65
Respondents
nDiscipline
Respondents
%
Population
N
Population
% %N - %n
コンピュータ科学 0 0.00% 0 0.00% 0.00%
その他 0 0.00% 0 0.00% 0.00%
ビジネス 0 0.00% 0 0.00% 0.00%
ヘルスサイエンス(医学・歯学・薬学・看護学)
41 95.35% 0 0.00% -95.35%
一般研究 0 0.00% 0 0.00% 0.00%
人文科学 0 0.00% 0 0.00% 0.00%
建築学 0 0.00% 0 0.00% 0.00%
教育学 0 0.00% 0 0.00% 0.00%
法学 0 0.00% 0 0.00% 0.00%
社会科学/心理学 0 0.00% 0 0.00% 0.00%
科学/数学 0 0.00% 0 0.00% 0.00%
舞台芸術・美術 0 0.00% 0 0.00% 0.00%
軍/海軍科学 0 0.00% 0 0.00% 0.00%
農学/環境研究 0 0.00% 0 0.00% 0.00%
通信/ジャーナリズム 0 0.00% 0 0.00% 0.00%
非特定 2 4.65% 0 0.00% -4.65%
Total: 100.00% 0 43 100.00% 0.00%
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
大学院生
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
大学院生
Page 52 of 65 LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター
5.1.2 Population and Respondent Profiles for 大学院生 by Customized Discipline
The chart and table below show a breakdown of survey respondents by discipline, based on user responses to the demographic questions and the demographic data provided by institutions in the online Representativeness section.
This section shows survey respondents broken down based on the customized discipline categories supplied by the participating library. The chart maps percentage of respondents for each discipline in red. Population percentages for each discipline are mapped in blue. The table shows the number and percentage for each discipline, for the general population (N) and for survey respondents (n).
0
20
40
60
80
100
N/A(該当なし)
コンピュータ科学
ビジネス・経済
ヘルスサイエンス(医学・歯学・薬学・看護学)
一般研究
人文科学
建築学
教育学
法学
社会科学/心理学
自然科学
農学/環境研究
通信/ジャーナリズム
Dis
cip
lin
e
PercentagePopulation Profile by Discipline
Respondent Profile by Discipline
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
大学院生
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
大学院生
LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター Page 53 of 65
Respondents
nDiscipline
Respondents
%
Population
N
Population
% %N - %n
N/A(該当なし) 2 4.65% 0 0.00% -4.65%
コンピュータ科学 0 0.00% 0 0.00% 0.00%
ビジネス・経済 0 0.00% 0 0.00% 0.00%
ヘルスサイエンス(医学・歯学・薬学・看護学)
41 95.35% 0 0.00% -95.35%
一般研究 0 0.00% 0 0.00% 0.00%
人文科学 0 0.00% 0 0.00% 0.00%
建築学 0 0.00% 0 0.00% 0.00%
教育学 0 0.00% 0 0.00% 0.00%
法学 0 0.00% 0 0.00% 0.00%
社会科学/心理学 0 0.00% 0 0.00% 0.00%
自然科学 0 0.00% 0 0.00% 0.00%
農学/環境研究 0 0.00% 0 0.00% 0.00%
通信/ジャーナリズム 0 0.00% 0 0.00% 0.00%
Total: 100.00% 0 43 100.00% 0.00%
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
大学院生
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
大学院生
Page 54 of 65 LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター
5.1.3 Respondent Profile for 大学院生 by Age
Respondents
%
Respondents
nAge
18歳未満 0 0.00%
18~22歳 5 11.63%
23~30歳 33 76.74%
31~45歳 5 11.63%
46~65歳 0 0.00%
65歳以上 0 0.00%
Total: 100.00% 43
5.1.4 Population and Respondent Profiles for 大学院生 by Sex
Respondents
%
Respondents
n
Population
%
Population
NSex
男性 17 39.53%71.15% 3,388
女性 26 60.47%28.85% 1,374
Total: 100.00% 43 4,762 100.00%
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
大学院生
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
大学院生
LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター Page 55 of 65
5.2 Core Questions Summary for 大学院生
This radar chart shows aggregate results for the core survey questions. Each axis represents one question. A code to identify each question is displayed at the outer point of each axis. While questions for each dimension of library service quality are scattered randomly throughout the survey, on this chart they are grouped into sections: Affect of Service , Library as Place, and Information Control.
On each axis, respondents' minimum, desired, and perceived levels of service quality are plotted, and the resulting "gaps" between the three levels (representing service adequacy or service superiority) are shaded in blue, yellow, green, and red.
The two following tables show mean scores and standard deviations for each question, where n is the number of respondents for each particular question. (For a more detailed explanation of the headings, see the Introduction to this notebook.)
3
4
5
6
7
8
9
AS-1
AS-2
AS-3
AS-4
AS-5AS-6
AS-7
AS-8
AS-9
IC-1
IC-2
IC-3
IC-4
IC-5
IC-6
IC-7IC-8
LP-1
LP-2
LP-3
LP-4
LP-5
Affect of Service
Information Control
Library as Place
Perceived Less Than Minimum
Perceived Greater Than Minimum
Perceived Less Than Desired
Perceived Greater Than Desired
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
大学院生
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
大学院生
Page 56 of 65 LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター
LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター Page 59 of 65
グループ学習や共同研究のためのスペースが整っている
LP-5 42 1.38 1.85 2.14 1.83 1.45
43Overall: 1.28 1.18 1.39 1.30 1.28
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
大学院生
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
大学院生
Page 60 of 65 LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター
5.3 Core Question Dimensions Summary for 大学院生
On the chart below, scores for each dimension of library service quality have been plotted graphically. The exterior bars represent the range of minimum to desired mean scores for each dimension. The interior bars represent the range of minimum to perceived mean scores (the service adequacy gap) for each dimension of library service quality.
4
5
6
7
8
9
Information
Control
Affect of
Service
Library as
Place
Range of Minimum to Perceived ("Adequacy Gap")
Range of Minimum to Desired
Me
an
Dimension
Overall
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
大学院生
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
大学院生
LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター Page 61 of 65
The following table displays mean scores for each dimension of library service quality measured by the LibQUAL+® survey, where n is the number of respondents for each particular dimension. (For a more detailed explanation of the headings, see the Introduction to this notebook.) A complete listing of the survey questions and their dimensions can be found in Appendix A.
Adequacy
Mean
Perceived
Mean
Desired
MeanDimension
Minimum
Mean n
Superiority
Mean
Affect of Service 4.94 6.70 5.45 0.51 43-1.25
Information Control 5.39 7.35 5.67 0.28 43-1.68
Library as Place 5.22 7.00 5.82 0.60 43-1.18
5.17 7.00 5.62 0.45 43-1.39Overall:
Adequacy
SD
Perceived
SD
Desired
SDDimension
Minimum
SD n
Superiority
SD
Affect of Service 43 1.31 1.28 1.38 1.43 1.29
Information Control 43 1.30 1.36 1.52 1.36 1.45
Library as Place 43 1.42 1.39 1.63 1.53 1.35
The following table displays standard deviation for each dimension of library service quality measured by the
LibQUAL+® survey, where n is the number of respondents for each particular dimension. (For a more detailed
explanation of the headings, see the Introduction to this notebook.) A complete listing of the survey questions and their
dimensions can be found in Appendix A.
43Overall: 1.28 1.18 1.39 1.30 1.28
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
大学院生
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
大学院生
Page 62 of 65 LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター
5.4 General Satisfaction Questions Summary for 大学院生
This table displays the mean score and standard deviation for each of the information literacy outcomes questions, where
n is the number of respondents for each question. These scores are calculated from responses to the information literacy
outcomes questions on the LibQUAL+® survey, in which respondents rated their levels of general satisfaction on a scale
from 1-9 with 1 being "strongly disagree" and 9 representing "strongly agree".
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
大学院生
Language:
Institution Type:
Library Branch:
User Group:
Japanese
College or University
薬学メディアセンター
大学院生
LibQUAL+® 2008 Survey Results - Keio University Library - 薬学メディアセンター Page 63 of 65
5.6 Library Use Summary for 大学院生
This chart shows a graphic representation of library use (both on the premises and electronically), as well as use of non-library information gateways such as Yahoo™ and Google™. Bars represent the frequency with which respondents report using these resources: Daily, Weekly, Monthly, Quarterly, or Never. The table below the chart displays the number and percentage of respondents who selected each option.