Keeping Your Digital Office Clean Wim Putzeys Panoptic

Keeping Your Digital Office Clean

Wim PutzeysBusiness Meets IT – October 25, 2011

Slide 2

The Digital Office

25/10/2011

Is Everywhere

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Digital Information Is on Everything

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Sour

ce: I

DC,

Gar

tner

, Mor

gan

Stan

ley

Rese

arch

Slide 4

It Is Shared with Everyone

25/10/2011

Your organization

Partners

Employees

Customers Competitors

And There Is More of It Every Day

25/10/2011 Slide 5

2005 2010 2015

Sour

ce: I

DC,

201

1

130 Exabytes

1227 Exabytes

7910 Exabytes

Age of the Exabyte(Transactions)

Age of the Zettabyte(Interactions)

Slide 6

So…

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Where is InformationIn Your Organization?

Slide 7

Keeping Your Digital Office Clean

Yesterday’s achievements Content management today Tomorrow’s opportunities and challenges

25/10/2011

Slide 8

Yesterday’s Achievements, Relevant Today

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Sour

ce: i

ht.c

om

Transactional Content Management

Structured, repititive content-driven processes e.g. processing invoices, forms, cases, contracts,…

Productivity Less paper and paper storage Faster distribution and organization of work Improved service through easier status tracking Cheaper digital archiving

Compliance Easier access control More reliable and complete audit logs Better discoverability Easier content lifecycle management

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Transactional Content Management

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User Task & Document View

Manager Reporting View

Analyst Process View

Capture

E-mail/Office Fax

Paper E-forms

DocumentManagement

Business Process Management

Business Activity Monitoring

Integration

CRM ERP GIS DW/BI

Storage & Archiving

Records Management

Transactional Content Management

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Validation

Bulk scanning(mailroom) Capture server

Desktop scanning

Case management

Multifunctional

Occasional small volume

Bulk scanning(outsourced)

Validation (outsourced)

Current and legacy bulk scanning

High-volume,high predicatability

Transactional Content Management

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Transactional Content Management

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Transactional Content Management

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• Open source

Alfresco

Microsoft Sharepoint 2010

IBM Filenet

Oracle UCM

ECM Suites

Open TextLivelink

Hummingbird

Capture Tools

BPM Tools

EMC Captiva

Nintex

Tibco Agilepoint

Global 360

Readsoft

IBM Datacap

Recomatics

NSI Autostore

EpehesoftEMC

Documentum

Activiti

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Keeping Your Digital Office Clean

Yesterday’s achievements Content management today Tomorrow’s opportunities and challenges

25/10/2011

Social Content Management

25/10/2011 Slide 16

Um…

Social Content Management

Ad hoc, unstructured processes Efficiency:

Find information faster Rely less on e-mail Save on travel costs

Cohesion, loyalty Lateral and bottom-up communication Feedback

Innovation

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Connect

Communicate

Collaborate

Transactional Content Management

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• Find information through

other people• Invite• Tag (yourself)• Subscribe (pull, not push

personalization)• Tweet• Ask a question

Connect

Transactional Content Management

25/10/2011 Slide 19

• Share and collaborate realtime (save on travel and e-mail)

• Check presence• VOIP, video

conference, chat (save on communication delays and costs)

Communicate

Transactional Content Management

25/10/2011 Slide 20

• Share and collaborate realtime (save on e-mail)

• Version• Tag• Send Tasks and

reminders• Comment and rate

(wisdom of the crowd)

Collaborate

Social Content Management

Beware: social content ≠ transactional content Decrease treshold to increase participation Go easy on the metadata Do not supersilo – consider enterprise search

instead

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Social Content Management

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Social Content Management

Lower treshold ≠ no governance Social code of conduct Rules for creating and destroying/archiving

workspaces Rules for transfering and classifying reference

content from workspaces Monitoring through content metrics

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Social Content Management

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• Open source

Liferay

Microsoft Sharepoint + Lync

IBM Websphere Portal + Lotus

WCM + Lotus Quickr + Lotus Connection + Lotus

Sametime

Oracle Portal/WebLogic Portal/AquaLogic

Portal/Glassfish/Peoplesoft Portal/Webcenter Portal +

UCM

SAP Netweaver Portal

+ DM + Trex

Portals

Open TextVignette

Enterprise Search

Social Collaboration

Social Communication

KnowledgePlaza

BlueKiwiBaseCampJive

Yammer

Skype Cisco

GoogleDocs

Google+

GoogleApps

Lotus Notes

Sharepoint FAST

IBM Content Analytics and ES

Autonomy IDOLGoogle SA

Lucene

Box.net

Slide 25

Keeping Your Digital Office Clean

Yesterday’s achievements Content management today Tomorrow’s opportunities and challenges

25/10/2011

Looking Ahead

ECM in the Cloud Mobile ECM Big content/data

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ECM in the Cloud

Many ECM players in the public cloud, including: Sharepoint 365 Box.net IBM Websphere stack on Amazon EC2 Google Docs

Faster setup, more flexible scaling, pay per use

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ECM in the Cloud

Connecting inhouse repositories to the cloud

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Mobile ECM

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Big Content/Data

Use content, logs and content interaction data for: Classification: taxonomy development Governance: retention management Intelligence: sentiment analysis, network analysis,

trend analysis BI and search converge for analytics

25/10/2011 Slide 30

Transactional Content Management

25/10/2011 Slide 31

Thank You

Questions? For more information, please contact:Panoptic NVWim PutzeysVeldkant 31, B-2550 Kontich+32 (0)3 443 20 [email protected]