kb.nccer.org€¦ · Web view1 Updated September 12, 2019 If you have questions, please contact NCCER Customer Service (E-mail) [email protected] (Tel) (888) 622-3720 Updated September

Update September 12, 2019

TABLE OF CONTENTS

USER EXPERIENCE 2LOG IN TO THE NCCER TESTING SYSTEM 2CHANGE A TESTING LOCATION 3ASSIGN/MANAGE USER PERMISSIONS 4ORDER BULK TEST PACKAGES 6

GROUP MANAGEMENT 7CREATE A NEW GROUP AND ADD TEST TAKERS 7ADD TEST TAKERS TO AN EXISTING GROUP 9REMOVE A TEST TAKER FROM A GROUP 11RENAME A GROUP 12DELETE A GROUP 13

TEST ASSIGNMENTS14CREATE A TEST LIST 14ASSIGN TESTS TO A GROUP 16ASSIGN A TEST TO AN INDIVIDUAL TEST TAKER 18ASSIGN RETESTS 20CHECK TEST ELIGIBILITY DATES 22REMOVE A TEST TAKER FROM A TEST ASSIGNMENT 23REMOVE A TEST FROM THE TEST ASSIGNMENT LIST 24

PROCTOR 25PROCTOR A TEST 25ADD TIME TO TEST 28PRINT THE NCCER QUESTION COMMENT FORM 30 SUBMIT QUESTION COMMENTS TO NCCER 31REPORT A STOPPED TEST 32REPORT A CHEATING INCIDENT 33

PIPELINE PAPER TESTS 34PRINT PIPELINE PAPER TESTS 34

SCORE REPORTS AND TRAINING PRESCRIPTIONS 37VIEW/PRINT SCORE REPORTS AND TRAINING PRESCRIPTIONS 37

PERFORMANCE PROFILE SUBMISSION 39SUBMIT PERFORMANCE PROFILES.39

REGISTRY QUICK CHECK 41PERFORM A QUICK CHECK IN THE REGISTRY 41

BILLING 44DESIGNATE “BILL TO” LOCATION 44GENERATE A BILLING REPORT AS A SPONSOR 45GENERATE A BILLING REPORT 47

TEST TAKER 49LOG IN & START A TEST (AS A TEST TAKER) 49 NAVIGATE THE TEST TAKER SCREEN 50MAKE A QUESTION COMMENT 52

TROUBLESHOOTING 53RESET YOUR PASSWORD 53APPROACH TESTING ISSUES 54RESUME A MODULE TEST 55USE AND UNDERSTAND THE NCCER TESTING SYSTEM DIAGNOSTIC TOOL 60

If you have questions, please contact NCCER Customer Service (E-mail) [email protected] (Tel) (888) 622-3720

UPDATED SEPTEMBER 12, 2019

HOW TO LOG IN TO THE NCCER TESTING SYSTEMHow to access the NCCER Testing System through the NCCER Registry Login. Through a Single Sign On (SSO) approach, users will use one login (their NCCER Card # and password) to access both systems. Important Note: If you have not already registered (activated) your NCCER Registry account, you will need to complete that process before proceeding.

Go to http://www.nccer.org and select the top-right myNCCER button. 1. Select Registry System link.

Tip: Save time by bookmarking the following url: registry.nccer.org .

2. Select the Sign into Your Account button. 3. Enter your NCCER Card number and password, and then

select Sign In. 4. Click the Testing System button.

a. You may also skip this step by choosing a Role and clicking Ok instead. If you decide to skip this step and log in to the Registry System instead, you will have another opportunity to access the Testing System within the Registry System.

b. Once you are in the Registry System, you can access the Testing System by clicking the Testing System button at the top-right.

5. You have reached the Testing System landing page. Select your Testing Location to proceed.

Note: If you receive this message, then access to the Testing System has not been granted to you. Please contact your Sponsor Representative for access.


2 UPDATED SEPTEMBER 12, 2019



HOW TO CHANGE A TESTING LOCATIONIf you have been granted access to more than one testing location, the Testing Location List feature allows you to select a different testing facility without logging off. In this tutorial, it is assumed you are logged in to the NCCER Testing System and have previously selected a testing location.

To select a different testing location:1. Navigate to the Home screen. 2. Select Testing Location List

button.

3. Select your New Testing Location and proceed with activity as appropriate.

Note: If you do not see a testing location with which you are associated on your menu options, contact your Sponsor Representative or Secondary Representative for assistance.



HOW TO ASSIGN/MANAGE USER PERMISSIONSManage Test Locations & Permissions allows the Sponsor Representative, Secondary Representative and anyone with the Support role in the NCCER Registry to assign user permissions within the Testing System.

To Assign Permissions: 1. Log in to the NCCER Testing System. 2. Select your Accredited Training Sponsor (ATS)

Organization.3. Select Manage Test Locations & Permissions.

4. Under Step 1 – Select the Testing Location, Click the Testing Location you

wish to manage.

Tip: Enter part of the desired test location in the Testing Location search field and click the magnifying glass to narrow the displayed

locations.





5. Under Step 3 – Select User Permissions, to search for a specific user, enter either the NCCER Card number into the NCCER Card field or part of the user’s name into the Name field and click the magnifying glass.

6. Once you locate the user you wish to manage, check/uncheck the user permission boxes as appropriate.

7. Complete Steps 4, 5 & 6 for each person you wish to allow (or remove) access to the NCCER Testing System.

Selections are auto saved. A pop-up message will confirm your selections were saved.

Tip: If you wish for someone to have access to multiple testing locations, then you will need to assign at least one (1) user

permission under each applicable testing location.Note: Each permission does something different. An individual can be assigned single or multiple permissions. See permissions legend details in the above Screenshot. Note: An Instructor must have at least one permission (Basic, Manage Tests or Can Proctor) to be included in the instructor drop-down menu when assigning tests on the Test Assignment page.

Personnel changes, edits and additions are managed from within the NCCER Registry System.

IMPORTANT: Sponsor Representative, Secondary Representative and those with the Support role automatically have full access to all locations under the ATS. There is no need to assign any permissions to those individuals.



HOW TO ORDER BULK TEST PACKAGESOrganizations have two distinct options for using and paying for tests in the NCCER Testing System. The first option is to buy a bulk package of tests in advance before testing. The second option is to assign and use tests as needed, and then receive an invoice at the end of the month for completed (used) tests. These step-by-step instructions serve to guide users through the process of placing an order for a bulk test package. Please note that a scaled discount is applied to each package of 500 tests or more purchased. 1. Go to the NCCER Shop website (https://shop.nccer.org).2. Click the Pipeline Test Packages icon to order Pipeline OQ module tests or click

the Craft Test Packages icon to order Craft module tests.3. Select the Purchase button to add a test package to your

shopping cart. Test packages are available in the following quantities:

a. 100, 500, 1000, 3000, 5000, 7000+.b. You may add any combination of packages to reach a desired amount; i.e. to

purchase 4500 tests, you would add a package of 500 + 1000 + 3000 to your cart.

i. Each package over 500 receives a discount in the cart4. Click the Add to Cart button under the desired Test

Package to add to your cart.a. Please note that you can add multiple copies of the chosen package. For

example, you can add 2 copies of 1000 tests to your cart for a total of 2000 tests.

b. Review your cart. Click the Continue Shopping button if you wish to add more packages to your cart.

c. You may change the quantity of your test packages or remove packages entirely.

5. Click the Proceed to Checkout button if you are ready to provide your billing details and finalize the transaction.



6. Select “Click here to login” if you are a returning customer. Otherwise, proceed to enter your billing details. Please note that each field designated by a red asterisk (*) is required to proceed.

7. Click the Place Order button to finalize your order.



HOW TO CREATE A NEW GROUP AND ADD TEST TAKERS

Users may choose between adding test takers individually or by groups, depending on their organization’s needs. See also: How to Add Test Takers to an Existing Group.

1. Log in to the NCCER Testing System. 2. Select your Testing Location.3. Select Group Management. 4. Select your Testing Location from

the list under Step 1.

5. Select New Group under Step 2.

6. In the pop-up window, under Step 1, enter your new Group Name.

7. Select Save Name.

8. Under Step 2, enter a test taker’s NCCER card number or, using the Search Test taker by dropdown, select another approved ID type and Select Find.



https://support.nccer.org/support/solutions/articles/13000033319-add-test-takers-to-an-existing-group


7A. TEST TAKER ALREADY IN THE REGISTRY

Option 1. Verify the test taker’s information and select Add Test Taker.

7B. TEST TAKER NEW TO THE REGISTRY

Option 2. If the test taker is not found, you will be prompted to enter New Test Taker Information. All fields with an asterisk must be completed. Select Add when form is complete. The Add button is Gray until all required fields are complete.

CAUTION: To avoid creating a duplicate record, be sure to add the new test taker with an accurate Alt ID.

1. Repeat Steps 7 & 7A OR 7B until all test takers have been added to the group.

Tip: Record the NCCER card number displayed at the end of this process for future use.

2. Select “x” to exit.3. Select the Home icon to return to

your menu.



HOW TO ADD TEST TAKERS TO AN EXISTING GROUPThe Group Management permission allows users with the Manage Tests permission to assign module tests to test takers. Users may choose between adding test takers individually or by groups, depending on their organization’s needs. See also: How to Assign a Test to an Individual Test Taker; How to Create a New Group and Add Test Takers .

4. Log in to the NCCER Testing System.

5. Select your Testing Location.6. Select Group Management. 7. Select your Testing Location from

the list under Step 1.

8. Select Edit next to the desired group in Step 2.

9. In the Group Edit pop-up, you can add or remove test takers.

10. Under Step 2, enter a test taker’s NCCER card number or, use the Search Test taker by dropdown, select another approved ID type and Select Find.





7A. TEST TAKER ALREADY IN THE REGISTRY

Option 1. Verify the test taker’s information and select Add Test Taker.

7B. TEST TAKER NEW TO THE REGISTRY

Option 2. If the test taker is not found, you will be prompted to enter New Test Taker Information. All fields with an asterisk must be completed. Select Add when form is complete.

Note: The Add button is Gray until all required fields are complete.

CAUTION: To avoid creating a duplicate record, be sure to add the new test taker with an accurate Alt ID.

11. Repeat Steps 7 & 7A OR 7B until all test takers have been added to the group.

Tip: Record the NCCER card number displayed at the end of this process for future use.

12. Select “x” to exit.13. Select the Home icon to return to your menu.



HOW TO REMOVE A TEST TAKER FROM A GROUPThe Group Management Permissions allow users to remove a test taker from a group. In addition, users can create new groups, edit groups, or add new test takers to groups. See Also: How to Create a New Group and Add Test Takers. To remove a test taker from a group:

1. Log in to the NCCER Testing System. 2. Select your Testing Location3. Select Group Management.

4. Select the Testing Location you wish to manage.

Tip: All Columns are searchable and sortable for added convenience 5. Under Manage Test Taker Groups,

select next to the group you wish to manage.

6. Select Delete; located to the right of the test taker’s name that you want to remove from the group.

7. Click OK to confirm your choice.

Tip: Changes are auto saved. A pop-up message will confirm your changes were saved.

Tip: Removing a test taker from a group does not affect his/her test history or existing test assignments.



https://support.nccer.org/support/solutions/articles/13000033053-create-a-new-group-and-add-test-takers

HOW TO RENAME A GROUPAfter a Group is created, the system allows the group to be renamed or changed.

1. Log in to the NCCER Testing System. 2. Select your Testing Location.3. Select Group Management.

4. Select your Testing Location from the list under Step 1.

Tip: All Columns are searchable and sortable for added convenience

5. Select Edit next to the group name you would like to change.

6. Click inside the text box where the Group Name is displayed and make desired changes.

7. Click Save Name

Note: A pop-up box will appear at the top of the page that confirms the new group name has been saved.

8. Select X to exit the Add Test Takers pop-up box.



HOW TO DELETE A GROUPAfter a Group is created it can be deleted at any time.

1. Log in to the NCCER Testing System. 2. Select your Testing Location.3. Select Group Management.4. Select your Testing Location from the list

under Step 1 on your screen. Tip: All Columns are searchable and sortable for added convenience

5. Under Step 2 select Edit next to the group you wish to delete.

6. In the pop-up box, under Step 1, Select Delete Group

7. Confirm Deletion by selecting OK.

8. Select X to exit the Add Test Takers pop-up box.



HOW TO CREATE A TEST LIST The Manage Test permission allows users to create and manage a list of tests their organization will assign to test takers. See also: Assign a Test to an Individual Test Taker; Assign a Test to a Group.

1. Log in to the NCCER Testing System.2. Select your Testing Location. 3. Select Test Assignments.

4. If the test title is not available on your Test Assignments page for the desired instructor, Select New Assignment to add the unlisted test to

your Test Assignments List.Tip: All Columns are searchable

and sortable for added convenience

5. In the Deliveries folder directory, find the test(s) you wish to add. Tip: To select (or deselect) all modules in folder, Click

the Title of the folder.

6. Select an Instructor of Record in the drop-down menu.



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Notes:a. An Instructor must have at least Basic permission assigned by the Sponsor

Representative, Secondary Representative or someone with a Support role in the NCCER Registry to be available when assigning tests on the Test Assignment page.

b. Only one instructor of record may be selected per assignment.

c. Instructors must be assigned to a test during this step to receive credit towards Certification Maintenance.

d. You may select Without Instructor if you do not wish to assign credit for certification to an instructor, i.e. “testing out” instances.

e. You have the option to select the query box and search for instructors by test entry.Note: At this point, if you have not selected an instructor, you will see the

message below. If there is not an Instructor for the tests, select OK to confirm your

choice. If this is not your intention, click Cancel.

7. You will be returned to your Test Assignments list, where you may repeat Steps 4 through 7 to continue adding assignments to your list.



HOW TO ASSIGN A TEST TO A GROUPUsers with Manage Tests permissions can assign module tests to either a pre-created group, or individual Test takers. For a Test taker to see an exam on their My Tests screen, the test must first be assigned.

1. Navigate to nccer.org and log in to the NCCER Testing System.

2. Select your Testing Location.3. Select Test Assignments.

Assign Test to a Group of Test Takers4. Enter the Module ID number or

part of the Test Title into the Examination Title field or Instructor Name or Card Number into the

corresponding field and click the (search) icon.

Tip: Examination Title can search for partial titles (i.e. -09 to narrow display results and speed up list population) and the Columns are sortable

5. Select the View icon next to your desired test to assign to Test taker Group.

6. Click the checkbox next to the group(s) to have the test to and click the button.

Note: To add a Test to the Test Assignments page, refer to How to Create a Test List located on NCCER Support Page and in the Testing System User Manual. Best Practice: To prevent Test takers from mistakenly choosing a test they

are not prepared for on the Test taker login screen, it is recommended



https://support.nccer.org/support/solutions/articles/13000033745-create-a-test-list

that tests be assigned “As-You-Go” rather than all at once.



Tip: For retests, see the How to Assign Retests for more information. Also see the How To Add Test Takers to an Existing Group for more information. Both documents are also located in the NCCER Testing System User Manual.

Tip: If you need to assign a retest attempt which does not apply to the group or if you have a last-minute Test taker, you can add them to the

assignment under the Select a Test taker field. If needed, you can later add them to a group for future use. See the How To Add Test Takers to an Existing Group for more information.

1. Verify that all members of your Group are now present in the Assigned Test takers field.

2. The assigned tests are now ready to be administered when appropriate. Best Practice: To prevent Test takers from mistakenly choosing the wrong test on the Test taker login screen, it is recommended that tests be assigned “As-You-Go” rather than all at once.

3. Select the Home icon to return to the menu of options available to your testing location.

7.






https://support.nccer.org/support/solutions/articles/13000033056-assign-retests

HOW TO ASSIGN A TEST TO AN INDIVIDUAL TEST TAKERThe Test Assignments feature allows users with Manage Tests permission to assign module tests to either a pre-created group, or individual Test takers. Also See: How To Add Test Takers to an Existing Group.



4. Select the View icon next to the desired test to add test takers. Tip: Examination Title can search for partial titles (i.e. -09 to narrow display results and speed up list population) and the

Columns are sortable

5. Verify that the desired test appears in the Delivery field.

6. Enter the Test taker’s NCCER card number or Alt ID in the Select a Test taker section.







TEST TAKER ALREADY IN THE REGISTRY

7. a. If the correct Test taker’s information populates, select Add Test taker.

TEST TAKER NEW TO THE REGISTRY

7. b. If the Test taker is not found, you will be prompted to enter New Test taker Information. All fields with an asterisk must be completed. Select Add when form is complete. The button will turn blue when all required fields are completed. CAUTION: To avoid creating a duplicate record, be sure to add Test taker with accurate Alt ID.

Tip: Record the NCCER card number displayed at the end of this process for

future use.

8. Repeat Steps 7a and 7b until all Test takers have been added.



Best Practice: To prevent Test takers from choosing the wrong test on the Test taker login screen, it is recommended that you assign tests as you go, rather than assigning all tests at once. Assigning all tests at once gives the Test taker an opportunity to mistakenly start the wrong test.

9. Select the Home icon to return your menu.



HOW TO ASSIGN RETESTS The Manage Test permission allows users to assign module tests to either a pre-created group, or individual test takers. See also: Create a Test List; Assign a Test to an Individual Test Taker; Assign a Test to a Group.

1. Log-in to the NCCER Testing System. 2. Select your Testing Location.3. Select Test Assignments.

Note: Because the test taker will be administered a test for an additional attempt, this tutorial skips the steps detailed in the guides referenced above. Specifically, “Create a New Test Assignment” will explain how to add a new exam title to your Assigned Tests list.

VIEW/EDIT EXISTING TEST ASSIGNMENTS

4. Select the View icon next to your desired test to add

test taker names.

Tip: Columns are sortable.

5. Add the test taker or a group of test takers. Tip: If you need to assign a retest attempt which does not apply to a group, or if you have a last-minute test taker, add them to the assignment under the Select a Test Taker section. If needed, you can later add them to a group for future use. See the guide: Create a Group and Add Test




https://support.nccer.org/support/solutions/articles/13000061897-assign-a-test-to-a-group

https://support.nccer.org/support/solutions/articles/13000033058-assign-a-test-to-an-individual-test-taker

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https://support.nccer.org/support/solutions/articles/13000033745-create-a-test-list

Takers for more information.





6. Verify that your desired test appears in the Delivery field.

7. Check the Assigned Test Takers field for the test taker(s) you added. This pane will update to include more fields once test takers are added.

Notes: Once a test taker has completed an assigned test, they will drop off the

Assigned Test Takers list. A Retest Eligibility Date will only show for test takers who have

attempted the test at least once before.8. The assigned tests are now ready to be administered when appropriate.

Note: Tests can be assigned before the retest eligibility date, but the test taker will not be permitted to sit for the test prior to the retest eligibility date.



HOW TO CHECK TEST ELIGIBILITY DATESRetest eligibility is tracked and enforced for all written module tests from within the NCCER Testing System. Retest eligibility applies to each individual test title; therefore, a test must be assigned to a test taker to see their retest eligibility date.

1. Log in to the NCCER Testing System.2. Select the Testing Location.3. Select Test Assignments.



4. Navigate to the appropriate test and select View. 5. Verify that the correct test appears in the Delivery field.

If the candidate has previously taken the test, the Retest Eligibility Date column will display a date. If the Retest Eligibility Date column is blank, the candidate is able to test.

6. Select Go to List to view other test titles for retest eligibility dates or select Home to return to your main menu.



HOW TO REMOVE A TEST TAKER FROM A TEST ASSIGNMENTThe process of removing a Test Taker from a test assignment is permissible at any point prior to launching the test. See also: How to Remove A Test Taker from a Group.



4. Select the View icon next to the test title from which the test taker needs to be

removed.

CAUTION: Do not use the Delete button on this screen as it will delete the entire test. Tip: Columns are sortable by clicking the arrows next to each column

title.5. Verify that the desired test title appears in

the Delivery field.

6. Select Delete to the right of the test taker you wish to remove the test assignment.

Note: Once the Delete button is selected the system will communicate “Test taker removed successfully.”

7. Select the Home icon to return to your main menu.



https://support.nccer.org/support/solutions/articles/13000033052-remove-a-test-taker-from-a-group



HOW TO REMOVE A TEST FROM THE TEST ASSIGNMENT LISTRemoving a Test from the View Assignment list allows Testing Locations to maintain and organize their current list of active Test Titles. This process can only be completed by Sponsor Representative, Secondary Representative and anyone with the Support role in the NCCER Registry, or someone with Manage Tests permissions.

1. Log in the NCCER Testing System.2. Choose the Testing Location you wish to

affect.3. Select Test Assignments.

Please note that the system does not require you to confirm your action before deleting the Test Title from the list, so please use

caution when clicking this icon! Proceed to Step 4.

Tip: Examination Title field can search for partial titles (i.e. -09 to narrow display results and speed up list population) and the

Columns are sortable

4. Click the Delete icon to remove the Test Title from the list of Test Assignments.

Tip: If the Delete icon is grayed-out and unable to be clicked, this means there are test takers currently assigned to the test. If you wish to proceed, the assigned test takers must first be removed using the following steps:

a. Click the View icon for the Test Title you wish to affect. This will open the View Assignment screen.



b. Click the Delete icon to remove each Assigned Test taker from the View Assignment screen.

c. Select the button (top-left of screen) to return to the Test Assignments screen and proceed with caution to Step 4.

d.



HOW TO PROCTOR A TESTThe Proctor permission allows users to authorize Test Takers to take (written) module tests from a Proctor Console. The Proctor will log in to a single computer/device while each Test Taker logs in to a separate computer/device. Refer to How to Log In & Start a Test (as a Test Taker) for assistance with the Test Taker process.IMPORTANT: The Proctor and Test Taker must be logged in on different computers/devices.

1. Log in to the NCCER Testing System. 2. Select your Testing

Location.3. Select Proctor.

4. Once a test taker has selected to begin a test, it will populate on the Proctor screen for authorization. Select the Play (triangle) icon to authorize the test.

Tip: The session information will not update automatically. Frequently

click the button in the upper left corner to update the test session information.

5. A pop-up will verify your selection. Select OK to allow Test Taker to continue. 6. Complete steps 4-5 for each test taker.

Tip: If you select all tests by checking the box to the left of the test title for each Test Taker, or check the box next to “Session", you can click Authorize

at the top of the screen to authorize all tests at once if they are “Awaiting.”



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Tip: By refreshing this screen during test taking, the proctor can monitor all Test Takers’ progress, status, remaining time, etc.Tip: To filter by test taker’s NCCER card number, enter card number in NCCER card number field and click the magnifying glass. To filter by first name, enter at least 3 letters of First Name and click the magnifying glass. To filter by last name, enter at least 3 letters of Last Name and click the magnifying glass.

7. Once the test taker(s) have completed their test(s), click refresh on the Proctor screen to confirm all test statuses show “Complete” and the progress is

“Finished.”

8. When all tests are complete, log out of the NCCER Testing System by clicking the Logout button in the upper right corner of the screen.

Important: Proctor should instruct and ensure test takers click “End Test” to officially complete the test and submit the score. The score will NOT be recorded until the “End Test” is clicked.

Note: See next page for Proctor screen breakdown.



PROCTOR SCREEN BREAKDOWN

1. Started at: This will show you the date and time each test began and allow you to filter the list by date.

2. Status: This will show you the status of each test. The statuses will include:1) Awaiting (Test taker is waiting for authorization from the Proctor)

2) Authorized but not started (Test has been authorized, but the Test taker has not begun)

3) In Progress (Test taker has started the test)4) Completed (Test taker has finished the test)

3. Progress: This will show you each Test taker’s Progress within the test. Progress will include:

1) Welcome – item 1/1 (Demographic Information Welcome Page)2) Demographics – item 1/3 (3 optional demographic questions)3) Sample Items – item 1/1 (Sample Questions Welcome Page)4) Sample Items – item 1/3 (3 optional sample questions)5) Sample Items – item 1/1 (Test Begins Now Notification)6) Scored Items – item 1/35 (Actual test questions/Number of questions

will vary)7) Scored Items – item 1/1 (End of Test Warning)8) Ending – item 1/1 (Score displayed)9) Finished (The test has ended)

4. Terminate and Irregularity: The “Terminate” selection PERMANENTLY removes ALL history from the test for the test taker selected.

Terminate should NOT be used unless directed by NCCER support on a case-by-case basis, except the following specific instances: A Test taker was found cheating, select “Terminate”

(Refer to HOW TO Report a CHEATING Incident) A Test taker leaves the Testing Location, select “Terminate”

(Refer to HOW TO Report a Test taker Stopping a Test) A Test taker has a test question comment, select “Irregularity”

(Refer to HOW TO Submit Question Comments To NCCER)



1 2 3

4 5 6

For Support, please call 888-622-3720 and ask for “Testing Emergency Support.”

5. Show the detailed session history: This will let you see the history log of each test session.

6. Print the assessment results: This will let you print a Generalized Score Report and Training Prescription.



HOW TO ADD TIME TO A TESTIn this tutorial, we will discuss how to add time to a test from the Proctor Console. See also How to Proctor a Test.

1. Log in to the NCCER Testing System. 2. Select your Testing Location.3. Select Proctor.

4. Once a test taker has clicked Start to begin a test, Click the button in the upper left corner. The test will populate on the Proctor screen for authorization. Select the Play (triangle) icon to Authorize the test.

5. A pop-up will verify your selection. Select OK to allow Test Taker to continue. Tip: The session information will not update automatically. Frequently click the button in the upper left corner to update the test session information.Tip: You can Authorize all tests and test takers at once by checking the box to the left of Session, then click Authorize at the top of the screen. Tip: By frequently refreshing this screen during test taking, the proctor can monitor all Test Takers’ progress, status, remaining time, etc.



https://support.nccer.org/support/solutions/articles/13000033060-proctor-a-test

6. Once the test taker has moved to the Scored section of their test, and you (the proctor)

have refreshed your screen, you will see a clock icon populate in the Extra Time column. Select the Clock icon.

7. In the pop-up window, enter the amount of Extra Time you wish to give the test taker and select OK.

8. Your Proctor Console will now display the updated amount of time the test taker has remaining.

Tip: You can only add time to tests when the status is In Progress. If a test taker has completed the test, your request will be denied.

Tip: You can edit the amount of additional time given to the test taker by selecting the clock icon a second time. If you add time to the

wrong test taker, you can change the extra time to zero and it will remove all additional time assigned to that test taker. Tip: The test taker will see the updated time on their screen once they click to move to another question.



++++++++++++

HOW TO PRINT THE NCCER QUESTION COMMENT FORMPrior to the start of each testing session, Proctors should visit the NCCER website and navigate to the Forms & Manuals page. Here you will download and access a copy of the Question Comment Form. This form allows Test Takers to record and report a question comment. The Proctor will collect all forms at the end of each Test Takers testing session and review before submission to NCCER.

Please use the following steps to access the Forms & Manuals page:1. Go to http://www.nccer.org.2. Click the myNCCER button located at the top-right corner of the screen.

3. Click the Forms & Manuals hyperlink from within the white ribbon.

4. Scroll through the alphabetical list of forms to find the Testing System Question Comment Form.

5. Click the form title to open/download and print multiple copies. Once the form is open, the printer icon will appear by hovering near the upper right of the page or press “Ctrl + P” at the same time.



HOW TO SUBMIT QUESTION COMMENTS TO NCCERDuring a Testing Session, Test Takers are provided with the NCCER Testing System Test Taker Question Comment Form, upon request. After the Testing Session, the Test Taker returns the completed form to the Proctor for review. Question comments should be entered, into the NCCER Testing System, by the Proctor, immediately following the Testing Session.

1. Log in to the NCCER Testing System.2. Select the Proctor button to view the Proctor Console.3. Locate the Session (Test Title) and Test Taker’s First/Last Name for the

completed test for which you wish to enter a Question Comment.4. Select the Terminate and Irregularity button for the row

identified in Step 3. (The left-most icon displaying paper and

pencil.)

5. Select the button. 6. Select the Issue Category menu under “Please

provide a reason:” and choose Examinee.

7. Select the Subcategory menu and choose Complaint.

8. Enter the Question Number, Comment Reason and Description in the open-response textbox. IMPORTANT: Be sure to enter the Question Number, Comment Reason and Description exactly as written by the Test Taker.

9. Click the button. 10. Repeat Steps 3-9 if a Test Taker submits a comment for multiple questions

for the test session.Important Note: Question Comment Forms should be maintained, per

ATS Guidelines policy. NCCER recommends keeping on file until the



resolution of the Question Comment.



HOW TO REPORT A STOPPED TESTIf a Test Taker stops testing and leaves the testing location, the Proctor should terminate the test. The Terminate and Irregularity button on the proctor screen gives proctors the ability to terminate a test.


2. Select your Testing Location. 3. Select Proctor.

4. Select the button on the right of the Test Taker’s information to open the report dialog.

Note: “Terminate” removes all records for this test taker regarding the selected test. This is permanent and irreversible.

5. Select Terminate Session.

6. Verify you have selected the correct test by reading the session name and Test Takername on the form.

7. Select Examinee from the Issue Category list.

8. Select Behavior from the Subcategory list.

9. Enter as many details as possible about why the Test Taker did not complete the test in the comment box.

10. Click .11. Contact your Sponsor

Representative and report the incident, including details about the incident and all information reported in Steps 4, 5, and 6.

12. Contact NCCER and provide the same information as reported to the Sponsor Representative.



46

5

Note: This “attempt” counts as a testing attempt and the appropriate retest eligibility date will apply.



HOW TO REPORT A CHEATING INCIDENTCheating should be reported to NCCER immediately. The Terminate button within the Proctor Console allows proctors to terminate a test session. If a Test Taker is caught cheating on a test, the Proctor should follow the steps outlined below to terminate the test session.


2. Select your Testing Location.3. Select Proctor.

4. Select the button on the right of the Test Taker’s

information to open the report dialog.

5. Select Terminate Session.

6. Verify you have selected the correct test by reading the session name and Test taker name on the form.

7. Select Examinee from the Issue Category list.

8. Select Behavior from the Subcategory list.

9. Enter as many details as possible about the incident in the comment box.

10. Click .

11. Contact your Sponsor Representative and report the incident, including details about the incident and all information reported in Steps 4, 5, and 6.

12. Contact NCCER and provide the same information as reported to the Sponsor Representative.





HOW TO PRINT PIPELINE PAPER TESTSThe Manage Test permission allows users to access the Paper Test option. Pipeline users will be able to print paper tests for any of the 127 Pipeline OQ covered task modules. For details on printer and scanner specifications, please access the Paper Test Specifications document found on the NCCER Support page.

1. Log in to the NCCER Testing System.2. Select your Testing Location. 3. Select Paper Test.

4. Find the Test Title from the Pipeline Paper Test list on your screen and click the Generate PDF button to the right.

Tip: To filter the Test Title list, enter a keyword in the field on the right next to

the magnifying glass, then click on the magnifying glass to initiate the filter.

5. Enter the Quantity of tests you would like to print, up to 10.

Note: Multiple print jobs can be queued; however, this will affect the speed in which the test packets are generated.

6. Click the Print button. The system will then begin creating your unique test booklets for printing.

7. Your test(s) will now move to the Created Print Jobs section on your screen.

8. The status will show 3 phases - Queued, In Progress, and Completed.

9. When the status shows Completed, your test(s) are ready



https://support.nccer.org/support/solutions/articles/13000036513-paper-test-specifications

https://support.nccer.org/support/solutions/articles/13000036513-paper-test-specifications

to be printed.

Note: To see the current print job status, you must Refresh your screen. You do not have to stay on the Paper Test page for your print jobs to generate.



Note: The time to generate the tests will depend on the quantity of tests selected as well as other test site print job volume. The process is not instantaneous.

10. Click the Download button on the row that shows your Completed Print Job.

Note: This will generate a unique PDF with the quantity of tests you selected.

IMPORTANT! For security and integrity of the program, Tests should not be stored to your computer.

a. You should choose to open and print the PDF, do not save.

Tests MUST be printed Portrait (usually auto-selected)

Tests MUST be printed in Grayscale, 600 DPI or better

1. Not a typical default setting Tests MUST be printed Actual Size

1. Not a typical default settingNote: The screenshot below is from Adobe pdf

reader. Other pdf readers may be displayed differently but the settings are standard options.



b. Do NOT save tests to your computer. c. Each download is usable only ONCE. d. If the hardcopy fails to print or is damaged, it may

be reprinted from the download. UNLESS the test has been submitted OR 45 days have expired since original creation date.

Pay close attention to the Expiration Date and Test ID.

11. ONCE the tests are successfully printed, processed, and scored, return to the Created Print Jobs section and DELETE the print job. Note: ONE copy of each test may be submitted ONE time for scoring. Test IDs are disabled after ONE submission or the 45th day after creation, whichever occurs first.

Tips and Things to R emember

o Each individual test has a unique ID, individually created.• Each unique ID will be scored ONE time only.

o It is recommended that you separate the individual tests that were printed and staple them, in order, to keep the pages together.

o Test booklets can only be used ONCE, for ONE test taker. o Printed tests expire 45 days after creation date.

• Tests will not score after they have expired.o It is recommended that tests be printed on an “as needed” basis.

• Any extra test booklets should be shredded.• If tests are stored during the 45-day period, they must be

stored in accordance with NCCER’s Policies and Procedures.o It is recommended that you prepare and print paper tests at least 24,



but no more than 48 hours in advance so that adequate time is allotted to create and print the test booklets.



HOW TO VIEW/PRINT SCORE REPORTS & TRAINING PRESCRIPTIONSThe Score Reports menu allows users with the Basic permission to view and print score reports.

1. Log in to the NCCER Testing System. 2. Select your Testing Location.3. Select Score Reports. 4. Results will not automatically display to preserve load time. One of the

following criteria is required for population.a. Groupb. Test taker Card Numberc. Test Titled. Test Date, open calendar and select the start date,

then select the end datei. To scroll through months, select the

Previous or Next iconse. Instructor Card Number

5. Locate the test(s) of interest and select the Check Box(es) on the left.

Tip: Print/View options appear after selecting a test.

6. Select which report format you wish to print.

a. Print Generalized Report will print the fields you see displayed minus Instructor and Proctor Card #: Test taker Card Number, Test taker Name, Test Title, Test Date, Score, Status, & Group.

b. Print Detailed Report will print an individual Score Report for each test taker selected and a Training Prescription referring to section(s) of the module where questions were missed (Missed Items). If the test taker receives a 100,



the Training Prescription will be blank.

See the next page for an example.

c. Export as CSV will download an Excel file with all tests listed, showing: Test taker Card Number, Test taker Name, Assessment Title, Test Date, Score, Status, & Instructor Card #.



7. Select the Home icon to return to your Main Menu.

HOW TO SUBMIT PERFORMANCE PROFILESThe Performance Profiles menu allows users to submit completion of (hands-on) performance tests. To submit performance tests, the user must have the Manage Tests permissions or be a.

1. Log in to the NCCER Testing System. 2. Select Testing Location where

performance test was completed. 3. Select Performance Profiles.4. Enter the test taker information.

5. Select Find.

6. If a test taker is found in the Registry, their name will automatically be added to the submission.

7. If a test taker is not found with a record in the

Registry, the following screen will appear so that the Test Taker can be added and a card number assigned.

CAUTION: Enter Test Taker with the same Alt ID used in the Registry System so duplicate records are not created.

Tip: Test Taker may be added by using any of the Alt IDs listed in the drop-down menus if the specified Alt ID is also used for Registry Profile.

Tip: If a Test Taker is mistakenly added to the Submission you may remove them by selecting the red X next to their



name.



8. Select the Performance Profile Test from the drop-down menu.

Tip: You can search by typing any portion of the test name or module number.

9. Select the Performance Evaluator from the drop-down menu.

Tip: If Performance Evaluator is not listed, contact your Sponsor Rep.

10. Enter the Completion Date by clicking in the test field and selecting a date on the calendar.

11. Select Validate Performance Evaluator. After the Registry validates the Evaluator’s certification, the Submit button will turn green.

Note: If the Evaluators certification is not valid the Performance Profile cannot be submitted. Contact your Sponsor Representative for assistance.Note: All fields must be completed to submit the evaluation for credit.12. Select Submit. REMINDER: The paper performance profile documentation must be kept on file for at least 3 years for auditing purposes.



HOW TO PERFORM A QUICK CHECK IN THE REGISTRY The NCCER Registry is equipped with a function called Quick Check. This allows users with certain roles to quickly access a detailed list of training or credentials test takers and organizational users have completed.

1. Log in to the NCCER Registry. 2. Select your Role from the drop-down menu.

NOTE: See the Support article How To Perform a Quick Check in the Registry for a list of roles with access to this feature.

3. Hover your mouse over Credentials and select Quick Check.

4. Read the Instructions tab and then proceed to Step 5.

5. Select Quick Check and choose either NCCER Card # or Alternate ID # from the dropdown menu labeled “Quick Check User Record with”.



https://support.nccer.org/support/solutions/articles/13000037470-how-to-perform-a-quick-check-in-the-registry

https://support.nccer.org/support/solutions/articles/13000037470-how-to-perform-a-quick-check-in-the-registry



6. If you chose NCCER Card #, enter the test taker’s NCCER Card #.

7. If you chose Alternate ID #, select the Country (a), select the Alternate ID Type (b), and enter the Alternate ID number (c).



(b)

(c)

(a)

8. Select Search.

9. The results will display below the query field. For example:



Certifications tab: Displays instructor, proctor, evaluator and other organizational credentials earned.Training tab: Displays module tests and performance profiles completed and passed by a test taker.



HOW TO DESIGNATE “BILL TO” LOCATIONThe Sponsor Representative, Secondary Representative and anyone with the Support role in the NCCER Registry is responsible for designating and updating (if applicable) the Billing Information for all Testing Locations conducting test session under

their ATS.

Note: The default “Bill To” location is Sponsor. This guide should only be used if the Billing Information should be changed from Sponsor to Testing Location.

1. Log into the Testing System.2. Choose the Training Sponsor (ATS) location.3. Select the Manage Test Locations & Permissions button.

4. Click the name of the Testing Location you wish to affect, located below Step 1: Select Testing Location.

5. Select the radio (circle) button to designate where invoices should be sent.

a. The available options include having invoices sent to the Testing Location directly, or to the Sponsor.

6. Your selection is automatically saved.



HOW TO GENERATE A BILLING REPORT AS A SPONSORThe Billing Report feature allows the Sponsor Representative, Secondary Representative and anyone with the Support role in the NCCER Registry to generate, view, and download billing reports for all Training Units under the Sponsor. The Billing Report can be used to see a list of tests that were taken and performance profiles that were submitted within a selected date range (up to 31-days). The details in the report also provide other useful information to reconcile invoicing.

1. Log in to the NCCER Testing System. 2. Select Sponsor Organization you wish to run the report for.3. Select Billing Reports.

4. Enter a date range of up to 31 days in the From and To boxes.

a. If your report needs to reflect an entire month of testing, then you will need the From date to be the first day of that month and the To date to

be the first day of the next month.

b. For greater than 31 days, you will need to run each month individually.

5. Leave the Filter by Organization field blank to generate report for all locations under one ATS.

6. Click the button.



7. The report will show under the Schedule Report Generation section to the right. NOTE: Please be patient, the system must perform several queries to generate the report.

NOTE: You do not have to stay on this page for the report to generate. You may go to other screens or programs or exit the Testing System and return later to retrieve the generated report(s).



8. Click the button located beneath the Schedule Report Generation title until “Queued” or “In Progress” report disappears from the list. This step may need to be repeated a few times until report is generated.

9. Click the upper button, located on the upper left of the window, once the report has disappeared from the Schedule Report Generation list.

10. Click the button next to your newly generated billing report to download your report as an Excel file.

NOTE: Generated Reports may be deleted if desired but can also be kept for easy reference.



HOW TO GENERATE A BILLING REPORTThe Billing Report feature allows any user with the Manage Test permission to generate, view, and download billing reports. The Billing Report can be used to see a list of tests that were taken and performance profiles that were submitted within a certain date range, (up to 31 days). The details in the report also provide other useful information to reconcile invoicing.


12. If you are associated with more than one (1) testing location, select the Testing Location or Sponsor Organization you wish to run the report for.

13. Select Billing Reports. 14. Enter a date range of up to 31 days in the From and To boxes.

a. If your report needs to reflect an entire month of testing, then you will need the From date to be the first day of that month and the To date to be the first day of the next month.

b. For greater than 31 days, you will need to run each month individually.15. Select the Filter by Organization field and start typing the name of the

testing location into the search box. (Leave this field blank to generate report for all locations under one ATS.) Stop typing once you have entered the first 5-6 characters and allow the system to search for the location name. Once the location name appears in the list, you may then click the name and proceed to the next step.

16. Click the button.

17. The report will show under the Schedule Report Generation section to the right.

NOTE: Please be patient, the system must perform several queries to generate the report.



18. Click the button located beneath the Schedule Report Generation title until “Queued” or “In Progress” report disappears from the list. This step may need to be repeated a few times until report is generated.



NOTE: You do not have to stay on this page for the report to generate. You may to go to other screens or programs or exit the Testing System and return later to retrieve the generated report(s).

19. Click the upper button, located on the upper left of the window, once the report has disappeared from the Schedule Report Generation list.

20. Click the button next to your newly generated billing report to download your report as an Excel file.

NOTE: Generated Reports may be deleted if desired but can also be kept for easy reference.



HOW TO LOG IN & START A TEST (AS A TEST TAKER)Test takers will log in to the computer they are testing on and request for authorization from the Proctor to begin testing.

1. Navigate to https://testing.nccer.org to log in to the NCCER Testing System as a Test Taker

Tip: Bookmark this address on each test taker computer by using the keyboard shortcut Ctrl+D in most browsers.

2. Select applicable Alternate ID Type. Note: It is very important that the Test Taker log in using their NCCER Card Number or Alternate ID and Last Name as entered when the test was assigned and/or as listed on Registry profile.

3. Select Alt ID Type and Enter ID Number.4. Enter Last Name

Tip: This is not case sensitive.5. Click the button.

Note: The Test Taker should verify their name is displayed along with their NCCER card number.

6. Click the button. The test taker’s Available Tests will then load.

7. Select the test you wish to take from the list by clicking the button.

8. Read the NCCER Retest Policy and click Accept. Note: The test will proceed to await authorization from the Proctor. Once the Proctor has authorized the test, the Proceed button will become available (blue).



9.

Click Proceed to begin the test.Tip: If the wrong test is selected, click the button to return to available tests.Note: If the Test Taker cancels a test, the assignment will be removed from the Available Tests list and the test will have to be assigned again before the test can be taken.



HOW TO NAVIGATE THE TEST TAKER SCREENThis guide outlines the navigation features test takers encounter.

1. Navigate to https://testing.nccer.org to log in to the NCCER Testing System as a Test Taker.

2. Test Taker Menu Options

a. Home button – Returns the test taker to their menu of available tests. This will Pause and Exit their current test if selected.

b. Test Taker Name – Displays the name of the test taker currently logged in.

c. Logout – Logs the test taker out of the system completely.

3. Header Bar



a. Test Name and Section Identifier – This portion of the bar indicates the module number and task name for the test. In addition, the last portion (circled) indicates which section of the test the test taker is viewing. Options for this portion are Welcome, Demographics, Sample Items, and Scored Items.

b. Timer and Progress trackers – On the left, the Timer displays the time remaining to complete the test. There are two progress trackers. In the middle, a Progress Bar visually denotes how far along the test taker is. On the right, another progress tracker tells the test taker which question they are answering and how many questions there are in total.

4. Review Toolbar – Detail on the following page. 5. Status Icons

a. This bar indicates how many questions the test taker has Viewed, and how many questions there are in total.

b. This bar indicates how many questions the test taker has Answered, and how many questions there are in total.

c. This bar indicates how many questions the test taker has Unanswered, and how many questions there are in total.

d. This bar indicates how many questions the test taker has Flagged for Review, and how many questions there are in total.

6. Footer Bar

Collapses the Review Toolbar



Adds the current test question to the Flagged menu in the Review Toolbar

Presents the test taker with a basic calculator

Saves answer and moves to the previous question

Saves answer and moves to the next question



HOW TO MAKE A QUESTION COMMENTNCCER created the Testing System Question Comment Form to allow Test takers the ability to make a comment on a question. The form is provided to the Test taker by the Proctor.

1. Ensure enough of the Testing System Question Comment Form(s) is/are available for each test session. Download from here: Question/Comment Form

a. If the link above does not open, first go www.nccer.org website > myNCCER > Forms & Manuals

Tip: Download the form as needed, since it may be updated from time to

time.2. Inform Test Takers, prior to the Testing

Session, that if a question warrants submission of a comment to NCCER (i.e. no correct answer, insufficient information to answer, no graphic appears, etc.), then they are to appropriately request a copy of the comment form from the Proctor.

3. Distribute the Testing System Question Comment Form to each Test taker that requests a copy.a. The Proctor should keep track of the number of forms distributed

so confirmation that all copies have been collected from the Test takers can be made. This is done to ensure the integrity of the test questions.

4. Instruct each Test taker to record the specific issue(s) or question comment(s) they wish to submit for review.

Tip: Question Comments should be recorded by Test takers during the Testing Session to ensure appropriate test question data and details are

captured.5. Retrieve all distributed forms from the Test takers once the Testing Session

has ended.



6. Review each form for accuracy, relevancy, and specificity. Ensure that each issue or question comment recorded qualifies as an appropriate submission to NCCER.

7. Submit each question comment in the Testing System. 8. See How to Submit Question Comments to NCCER for further instruction.



https://support.nccer.org/support/solutions/articles/13000033581-submit-a-question-comment-to-nccer

HOW TO RESET YOUR PASSWORD1. Navigate to nccer.org and select myNCCER 2. Select Registry System



3. Select Sign into Your Account

4. Select Forgot

Password

5. Follow the on-screen instructions:

a. Enter your NCCER card number.b. Check the E-Mail Address associated

with your Registry account for a reset link.

6. Once you are returned to your Registry portal, select Change Password in the top-right corner to personalize your password.

WARNING: If you choose to skip this step, your password will remain the system-generated password provided to you by e-mail.

7. You are now able to log in to the testing system with your NCCER card number and new password.



HOW TO APPROACH TESTING ISSUESIf you are NOT able to get testing started, please:

Verify the test is assigned Have the test taker log out, close the browser and log back in Does the test need to be resumed? If so, follow this link for the “How to Resume

a Module Test” guide.o If you are unable to open the link above, type the following into the URL

address bar: https://support.nccer.org/support/solutions/articles/13000050085-how-to-resume-a-module-test

If you can begin testing and encounter an issue AFTER testing has already begun, please follow the steps below:

Note: If possible, please have the test taker wait in the room while the issue is resolved. This allows NCCER the opportunity to get testing resumed.

1. Have the Test Taker log out, close the browser and log back in.2. Call NCCER at 888-622-3720 and select Option 2 to speak with Customer

Service.3. Let the Customer Service Representative know that you have encountered an

issue during testing and need to speak with someone immediately. a. They will collect the information below and transfer you to someone who can

assist you. Sponsor Organization name Testing Location name Proctor’s name Proctor’s NCCER card number Test Title

Test taker(s) name Test taker(s) NCCER card number or Alternate ID A description of the issue you have encountered.



https://support.nccer.org/support/solutions/articles/13000050085-how-to-resume-a-module-test




HOW TO RESUME A MODULE TEST This guide serves to walk Proctors through the process of identifying a module test where a test taker needs to resume a test. Tests may need to be resumed for a couple of reasons:

Test taker did not click the End Test button on the last page of the test Test taker started a test, but never entered the Scored Items section and

now needs to take the test.

Proctor Steps:

1. Log in to the NCCER Testing System as the Proctor (https://registry.nccer.org). 2. Select your Testing Location, and then choose the Proctor button.

3. Instruct the Test Taker to complete Steps 1 & 2 under Test Taker Steps below.4. Once the Test Taker clicks Resume, click within the Started At date field.

Note: The initial start date is found on the Test Taker screen where the “Resume” button is displayed.

Note: The Started At date represents the date that the Test Taker originally started the module test being resumed. For example, if the Test Taker originally



https://registry.nccer.org/

tested on 9/28/2018, then you will need to set the date field to display 9/28/2018 – 9/28/2018. In this case, you would click the “28” twice.

5. Sort the displayed sessions by First Name or Last Name to more efficiently locate the Test Taker and their test session. Once located,

proceed to the next step.

6. Verify the Status (column) and Progress (column) of the module test on the Proctor screen.

Tip: In the case of multiple tests given on the same day, Click the Sort Arrow in the Status field (upper portion of the Filter field) to sort by

Status.

a. If the Test Taker was in the Scored Items section of the test, the Status will show as “Paused" or "In Progress." The Progress column will show “Scored Items – item xx/xx."

Did not finish test:

b. If the Test Taker has not entered the Scored Items section of the test, then they can resume the test at any time, allowing them to complete the test. The Status will show as “Paused” or “In



Progress” and the Progress column will be blank or reference some part of the test other than the “Scored Items.”

Did not enter Scored items:

c. If the Test Taker did not click the End Test button before exiting the test. "Ending - item 0/0," will be displayed if the Test Taker did not click the End Test button before exiting the test.

Did not click “End Test”:

7. Click Refresh on the Proctor Screen, the test session Status will show “Awaiting.”

8. Click the Authorize button.

9. Once the Test Taker has completed the test and clicked End Test, Refresh the Proctor Screen to verify that the test session has been updated to a Complete status.



Test Taker steps:

1. Log in to the Test Taker Login (https://testing.nccer.org).

2. Click the Resume button to re-access the module test that they started once before.

Important Note: The Test Taker should not click the Start button for any module test on their screen. Doing so will start a new testing session. They need to access a previously started test, which can only be accomplished by clicking the Resume button.

3. Click the Proceed button.



https://testing.nccer.org/

4. Complete the Test.5. If the Score Items were accessed, the Test Taker will be taken to the end of

the test and the test will be automatically ended. Click OK.



HOW TO USE AND UNDERSTAND THE NCCER TESTING SYSTEM DIAGNOSTIC TOOL

This diagnostic tool runs several tests to establish how suitable your current environment is to run the NCCER Testing System. These tests include:

Workstation/device performance Bandwidth Upload Speed Operating System & Web browser Total compliance

Once complete, details in each area will be provided to allow system users and their IT staff to ensure the best system performance possible. This information will also allow NCCER to provide assistance as appropriate.

To access the NCCER Testing System Diagnostic Tool, please follow this link, or copy/paste or type this URL into the address bar of your browser: https://testing.nccer.org/taoClientDiagnostic/CompatibilityChecker/index

The Diagnostic Tool begins automatically but may take several minutes. Note: Your device settings may prevent the auto start, in this case, click the “Begin diagnostics” button.

Five (5) points of performance will be tested:o Workstation performances



https://testing.nccer.org/taoClientDiagnostic/CompatibilityChecker/index

https://testing.nccer.org/taoClientDiagnostic/CompatibilityChecker/index

o Bandwidtho Upload Speedo Operating system and web browsero Total

Once complete, the word “Done!” will display along the bottom left of the window.o To review the details of the test results, click the “Show Details” button.

The Details further explain the test results and will assist your IT staff in diagnosing and addressing any performance issues.





kb.nccer.org€¦ · Web view1 Updated September 12, 2019 If you have questions, please contact NCCER Customer Service (E-mail) [email protected] (Tel) (888) 622-3720 Updated September

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