KB23337 - How to upload large files to a JTAC Case SUMMARY: This article explains how to attach/upload files larger than 10GB to a JTAC case. It also and describes what files can be attached/uploaded to a Juniper Case. SYMPTOMS: JTAC often requires data such as configuration files, tracedump data files, log files, and more, to be collected and sent in for review. The instructions in this article show how to use SSH File Transfer Protocol (SFTP) to transfer files to JTAC in a secure and reliable format. CAUSE: If the files collected and sent in for review are larger than 10GB, they cannot be attached to a Case using Case Manager. SOLUTION: SSH File Transfer Protocol (SFTP) allows files to be transferred over Secure Shell (SSH) connections. SFTP transfers are encrypted as they are transported over the Internet. SFTP can be used to transfer files to Juniper’s Technical Assistance Center (JTAC), and is ideal for larger files. Although functionally similar to File Transfer Protocol (FTP), SFTP is, in fact, quite different in implementation. At this time, FTP can still be used as a legacy technique to transfer files to Juniper as described in KB15585. SFTP as described in this article is recommended for transferring files to Juniper, however, due to better integration with the JTAC process, as well as the transport encryption it provides. Files uploaded to directories that match a case are automatically attached to the case, and the JTAC engineer is notified. The initial attachment is Private in order to allow a JTAC engineer to validate that the upload is associated with the case. After that, the JTAC engineer can mark the attachment as Public so that it becomes visible for the customer. The customer does not see a notification of the upload in Case Manager. If the upload is urgent, the customer should contact the JTAC engineer to track the transfer of the file to JTAC after the transfer to the SFTP server is completed. Clients that can be used include: SFTP from Unix and MacOS terminal. SFTP from the Junos CLI (encryption-enabled images only). Mac/PC file transfer applications such as FileZilla and WinSCP. Login details: Host: sftp.juniper.net
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KB23337 - How to upload large files to a JTAC Case...KB23337 - How to upload large files to a JTAC Case SUMMARY: This article explains how to attach/upload files larger than 10GB to
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KB23337 - How to upload large files to a JTAC Case
SUMMARY:
This article explains how to attach/upload files larger than 10GB to a JTAC case. It also and describes what
files can be attached/uploaded to a Juniper Case.
SYMPTOMS:
JTAC often requires data such as configuration files, tracedump data files, log files, and more, to be collected
and sent in for review.
The instructions in this article show how to use SSH File Transfer Protocol (SFTP) to transfer files to JTAC in
a secure and reliable format.
CAUSE:
If the files collected and sent in for review are larger than 10GB, they cannot be attached to a Case using Case
Manager.
SOLUTION:
SSH File Transfer Protocol (SFTP) allows files to be transferred over Secure Shell (SSH) connections. SFTP
transfers are encrypted as they are transported over the Internet. SFTP can be used to transfer files to Juniper’s
Technical Assistance Center (JTAC), and is ideal for larger files. Although functionally similar to File Transfer
Protocol (FTP), SFTP is, in fact, quite different in implementation. At this time, FTP can still be used as a
legacy technique to transfer files to Juniper as described in KB15585. SFTP as described in this article is
recommended for transferring files to Juniper, however, due to better integration with the JTAC process, as
well as the transport encryption it provides.
Files uploaded to directories that match a case are automatically attached to the case, and the JTAC engineer is
notified. The initial attachment is Private in order to allow a JTAC engineer to validate that the upload is
associated with the case. After that, the JTAC engineer can mark the attachment as Public so that it becomes
visible for the customer.
The customer does not see a notification of the upload in Case Manager. If the upload is urgent, the customer
should contact the JTAC engineer to track the transfer of the file to JTAC after the transfer to the SFTP server
is completed.
Clients that can be used include:
SFTP from Unix and MacOS terminal.
SFTP from the Junos CLI (encryption-enabled images only).
Mac/PC file transfer applications such as FileZilla and WinSCP.