Airport Manager – Roles and Responsibilities The way I envisage it - Kaushik Deb
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Airport Manager – Roles and Responsibilities
The way I envisage it - Kaushik Deb
Focus Areas of an Airport Manager
Safety
Security
Customer Service
Savings
NetworkingStaff
AuditsCode of Ethics
Contingency Planning
Focus Area - 1
Safety
Safety
AIRCRAFTS
All incidents –Reported and Logged
Prevent accidents, AOG and Disruptions
HUMAN LIVES
Employee safety at airside and landside
Focus Area - 2
Safety
Customer Service
Customer Service
AIRPORT TOUCH POINTS
INCREASE “WOW” FACTOR
OTP
SERVICE RECOVERY
MHBDELAYS
DIVERSION
Focus Area - 3
Safety
Security
Customer Service
Security
REGULATORY BODIES (CISF, BCAS, SECURITY
AGENCY)
Screening of Passengers, Baggage
and Cargo
Pax profiling and Document checks
INTERNAL & EXTERNAL CUSTOMER
Company Assets, Employees &
Customers remain secure
Focus Area - 4
Safety
Security
Customer Service
Savings
Savings
INCREASING REVENUE
INCREASE EBT, TICKET SALES, FIM
COST CONTROL
Stay below budget, Lean station,
Encourage and reward cost saving ideas
Focus Area - 5
Safety
Security
Customer Service
Savings
Staff
Staff
STAFF
Familiar with Manuals and Bulletins
• Always follow the system and procedures
• Have a comfortable office space• Must enjoy spending time at
work
Focus Area - 6
Safety
Security
Customer Service
Savings
Staff
Audits
Audits
REGULATORY BODIES
COMPLIANCE
RECORD KEEPING
INTERNAL & EXTERNAL AUDITORS
TREAT EVERY FLIGHT AND OPERATION AS
ON AUDIT DAY
Focus Areas - 7
Safety
Security
Customer Service
Savings
NetworkingStaff
Audits
Networking
NETWORKING
WITH AUTHORITIES
OTHER AIRLINES AND HEAD OFFICE
Focus Area - 8
Safety
Security
Customer Service
Savings
NetworkingStaff
AuditsCode of Ethics
Code of Ethics
SET THE RIGHT TONE AS A MANAGER
• Walk the Talk• Lead the team
from the front
• Always follow systems and procedures
• Always stop violation of code of ethics
CREATE AN ENVIRONMENT OF
TRANSPARENCY
ENSURE TEAM UNDERSTANDS ITS RESPONSIBILITIES
Focus Area - 9
Safety
Security
Customer Service
Savings
NetworkingStaff
AuditsCode of Ethics
Contingency Planning
Contingency Planning
EMERGENCY RESPONSE
• Anti-hijacking• Bomb threat contingency plan• Disabled aircraft removal plan• Airport emergency plan• Crisis management plan• Airport security programme
AIRPORT & AIRLINE SYSTEM FAILURES
Keep Backup Plan ready –
Manual Kits,Dual Connectivity ISP
Thank You
QUESTIONS PLEASE!
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