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FANatical Selling High Touch Selling in a High Tech World
Buyers are FANS
#FANselling @CreatingWOW
90% used the Internet
2013 Digital House Hunt
ü 11 searches prior to taking an action
ü Search 90 days prior to purchase
2013 Digital House Hunt
Upon First Search: ü 24% take action
same day
ü 40% take action 120 days
2013 Digital House Hunt
Zero Moment of Truth
#FANselling @CreatingWOW
The FANatical Sales Process
Attract
Engage
Convert
WOW!
#FANselling @CreatingWOW
FANS Come First
ü Informed ü Empowered ü Invested ü Expectations
#FANselling @CreatingWOW
What Do FANatical Salespeople Do Differently?
Drive Traffic
Janet Backman Southern Homes of Polk County
2014
Salesperson of the Year
The Power
of Social Proof
Social Proof Works!
Give to
Get #FANselling @CreatingWOW
ü Show gratitude
ü Radiate Enthusiasm
ü Write conversationally
#FANselling @CreatingWOW
1/3, 1/3, 1/3
Personalize the Pitch
87,000 Coffee Combinations!
What Are Your Must Haves?
Ask Yourself: ü What is this
person’s POV?
ü What are your buyer’s FAQ?
#FANselling @CreatingWOW
Harness Technology
ü CRM ü Hardware ü Apps
#FANselling @CreatingWOW
Productivity Apps
Paperback Books $20 each (reg. $24.95) eBooks $10 each
Text “WOW” to 44144
Slides available at Slideshare.net/Meredith Oliver