Kano analysis and your job

Kano  analysis  and  your  job  �

Su  Jack    2012/12/30�

Contents  �

•  Introduc<on    •  Kano  analysis  •  Your  work  ?  •  Change  your  mind  •  Conclusions    

•  Knowledge  and  ac<on  •  Understand  then  arrive  •  Feng  Qingyang    and  Linghu  Chong  

•  With  your  work.  •  Are  they  correct  ?  

Your  work?� Item   Ac(on     Your  response   Results  1   Finish  work  on  (me     Delay   Let  boss  die 2   Update  the  work  condi(ons   No,  do  not  want  to  do  it Let  boss  die

3   Boss  give  your  jobs  by  mail No  maGer  do  or  not,  no  response

Boss  need  to  confirm  again  and  again….

4   Ask  you  do  something   Do  not  like Why  does  boss  like  you  ?

5   Morning  mee(ng Report  ac(ons  that  you  want. Why  does  boss  like  you  ?

6   Update  the  database It  is  not  important. Let  boss  die.

7   Boss  kindly  remind  you  to  care  about  risk  of  your  jobs. It  will  not  happen. Bad  cycle.  Busy  day  by  day

8   Always  need  boss  to  help  you. I  am  busy,  ley  boss  do  something…. Who  is  the  leader  ?

9   Always  spend  boss  (me No  feeling,  it  is  ok. Who  is  the  leader?

10   Always  use  the  same  methods  that  you  learned  in  school.

Job  is  busy,  no  (me  to  learn  more  things.

Method  is  the  same  in  every  year.

Think    again  ?  Is  Must  be  done  ?  

Change  your  mind,  Do  it  !�

VOC,  VOB  or  VO  yourself  ?�

•  Which  one    is  important  ?  •  Decide  the  priority.  •  How  do  you  know  ?  

VOC  (customer)      

VOB  (boss)

VOY

Working  components� Manufacture  

Design  

Market  

Working    

For  Who  ?  

Empathy  � •  Higher  level.  •  Consider  in  the  different  posi<ons.  

Team  �

•  Leader  and  followers  •  Key  of  success  -­‐  Execu<ve  Ability  •  Revolu<onary  feeling    

Struggle�

Professionalism�

•  To  be  professional    •  Endlessly  improve  yourself.  

Conclusions�

•  Change  your  mind.  •  Pursuance  excellence  in  your  life.  

Author    

•  Su  Jack  (Facebook  蘇紹禹)    •  Email  :  [email protected]  •  This  report  is  used  in  class.  If  you  want  the  detail  paper  of  this  class,  please  contact  with  me  by  mails.  

•  Welcome  to  discuss  the  report  with  me.