狩野分析KANO 以科學⽅法分析軟體需求
KANO
448
-SPA
/
POS
http://wiki.mbalib.com/zh-tw/%E6%9C%8D%E5%8A%A1%E8%93%9D%E5%9B%BE
448
7
SPA
SPA
https://www.youtube.com/watch?v=GQwF5O9XzHc
https://www.youtube.com/watch?v=VsyE2rCW71ohttps://www.youtube.com/watch?v=vP07AZ3Cs3w
From Product to Service
https://www.youtube.com/watch?v=Tm89THsbR6I
A0~10
B0~10
(A)(B)
30
KANO
KANO
1. (Attractive quality element, A):
2. (One-dimensional quality element, O):
3. (Must-be quality element, M):
4. (Indifferent quality element, I):
5. ()(Reverse quality element, R):
1. (Attractive quality element, A):
2. (One-dimensional quality element, O):
3. (Must-be quality element, M):
4. (Indifferent quality element, I):
5. ()(Reverse quality element, R):
1. 2. () 3. 4. 5. 6. 7. SI&DSI8.
1. 2. 3. 4. 5. 1. 2. 3. 4. 5.
Q A A A O
R I I I M
R I I I M
R I I I M
R R R R Q
Q A A A O
R I I I M
R I I I M
R I I I M
R R R R QA O M I R Q
1. 2. 3. 4. 5.
1. 2. 3. 4. 5.
1. 2. 3.
A O M I R Q 20 10 30 20 10 10 M
A O M I R Q
M>O>A>I
Better-Worse
A O M I R Q 20 10 30 20 10 10 M
A O M I R Q
Better(SI)
SI=(A+O)/(A+O+M+I)
SI=(20+10)/(20+10+30+20)=0.375
Worse(DSI)
DSI=-1*(O+M)/(A+O+M+I)
DSI=-(10+30)/(20+10+30+20)=-0.5
BETTER-WORSE
Better|Worse|
M>O >A >I